| Description | About Alma At Alma we’re reinventing finance to serve those who matter the most: merchants and consumers. Our instalment and deferred payment solutions help merchants boost sales by up to 20% increase customer loyalty and deliver a seamless shopping experience — all without encouraging debt. As the BNPL leader in France and active in 10 European countries we’ve empowered over 21000 merchants and 8 million consumers. With a team of 340+ Almakers and a €115M Series C funding round Alma is rapidly scaling across Europe — and this is just the beginning... About the role As a Solutions Engineer you'll play a pivotal role in delivering product solutions that align with the unique needs of our merchants. Acting as a key liaison between our Sales Partnerships Product and Engineering teams you'll ensure a seamless experience for our merchants from initial onboarding to full-scale deployment. This role lies at the intersection of technology and business and combines technical expertise product knowledge problem-solving skills and a strong commitment to driving our merchants success. You'll be part of the Product and Engineering department working closely with Product Managers Engineering teams and also Sales Partnerships and Operations. Additionally you’ll have the opportunity to collaborate with key players in the payment ecosystem such as Stripe Adyen and others to deliver innovative solutions. Key challenges you'll tackle include: Crafting scalable and efficient solutions to support the growing needs of our merchant customers Serving as a trusted technical advisor to facilitate requirements framing and integration projects Gathering and analysing high-quality business insights to influence product strategy and improve merchant outcomes Contributing to a data-driven approach and helping optimise processes and resources for a maximum impact About the key responsibilities Collaborate closely with different teams to design and deliver tailored technical solutions that meet merchant needs Act as a technical advisor bridging the gap between business requirements and technical implementation to ensure seamless merchant onboarding and deployment Facilitate technical integration projects with merchants and partners Enable the Revenue teams with the technical or product knowledge to effectively present Alma’s solutions Translate merchant and partner feedback into insights to drive product improvement Maintain positive relationships with customers and stakeholders addressing their concerns while standing firm on key decisions Provide hands-on support during critical phases such as the initial rollout of Alma’s solutions to ensure successful implementation What would make you a perfect fit for the job? Experience: 5+ years of relevant work experience in a Solutions Engineering Pre-sales Technical Consulting or Technical Project Manager role (internship & apprenticeship experiences excluded) Strong technical foundation including hands-on experience with APIs SaaS platforms and integrating complex systems Solid project management skills to align expectations between teams Language: fluency in French and full professional proficiency in English mandatory Exceptional communication skills you also know how to simplify complex concepts for diverse audiences. You remain level-headed under pressure and can proactively offer customers or stakeholders alternative solutions or timelines A customer-first mindset with a passion for building trust and fostering long-term partnerships Experience in fintech payment services (PSP) or Buy Now Pay Later (BNPL) is a significant plus! About the recruitment process Phone interview with Recruiter (30-45 mins) Interview with Maxime Solutions Engineer Lead (60 mins) Live Case study presentation (60 mins) Team Fit interview (60 mins) You're not sure if you meet 100% of the criteria and that's making you hesitate to apply? 👉 At Alma we believe that diversity drives innovation and strengthens our community and are committed to creating a workplace where everyone feels respected valued and empowered to contribute. We are proud to be an equal opportunity employer and welcome applicants from all backgrounds and experiences. All employment decisions are made based on qualifications experiences merit and business needs without regard to race color religion sex sexual orientation gender identity national origin age disability or any other legally protected characteristic. So please take your chance apply anyway! |