| Description | We are supporting a global industry-leading client in the search for an experienced IT Support Specialist to join their internationally distributed Service Desk team . This is a great opportunity to work in a truly international environment supporting users across Europe Asia and the Americas. If you're based in Spain and looking to grow your IT career in a collaborative service-oriented team—this could be a great fit. Location: Remote from Spain only Important: Only candidates with the right to work in Spain will be considered. Visa sponsorship is not available. Key Responsibilities • Provide 1st and 2nd level technical support to end users within a global enterprise. • Administer user accounts and access in core business systems. • Respond to phone and written support requests ensuring high levels of customer satisfaction. • Troubleshoot technical issues escalate where needed and contribute to root cause analysis. • Monitor and manage incidents using ServiceNow : categorize prioritize and follow up. • Use internal knowledge base to maximize first-contact resolution. • Collaborate with 2nd/3rd level teams and global IT colleagues across Europe Asia and the Americas. Your Profile • Degree or vocational training in IT (or equivalent experience). Career changers with a strong technical background are welcome. • Proficient with Windows 11 Microsoft 365 Teams Citrix and remote support tools. • Strong problem-solving and troubleshooting skills for hardware/software issues. • Previous experience in a Service Desk or IT support role. • Familiar with ITSM tools ideally ServiceNow . • Knowledge of ITIL v4 is a plus. • Team-oriented structured and customer-focused approach. • Willingness to work in shifts (rotating schedule). • Fluent in German (minimum B2) and good English communication skills. What’s Offered • Full remote position from anywhere in Spain . • Be part of a global IT team with colleagues across continents. • Opportunity to work with modern tools in a fast-paced international setting. • Training onboarding and long-term professional growth. • Stable and reputable organization with strong support systems. |