| Job Title | Agent Operations Specialist (Transactions) - Peru - (REMOTE) |
| Company | exprealty |
| Job Location | Remote Lima, Peru Arequipa, Peru Callao, Peru Trujillo, Peru |
| Workplace Type | |
| Job Type | |
| Job Category | Brokerage Operations |
| Min Pay | 0 |
| Max Pay | 0 |
| Pay Currency | |
| Pay Cycle | |
| First Seen |
7 day(s) ago
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| Description | Description Position at eXp Chile We are one of the first all-remote companies with 2000+ team members utilizing our virtual office called eXp world. This role is work-from-anywhere in Peru.Who is eXp? Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions where opinions matter anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D fully immersive cloud office environment offering 24/7 access to collaborative tools & training eXp has broken the traditional mold of real estate. We are doing big things. Come join us at eXp Realty – a 8x Glassdoor Best Places to Work organization! What you will do: The Transactions department ensures the integrity compliance and efficiency of real estate transactions. It guarantees that processes documents and reports align with company policies and local regulations. The Agent Operations Specialist supports agents optimizes workflows mitigates compliance risks and ensures timely payments by coordinating with Finance. This role also audits business activity tracks agent productivity and serves as a compliance champion for real estate operations.Agent Support ResponsibilitiesAct as the primary point of contact for new agents or teams addressing questions and concerns.Assist agents with transaction-related inquiries providing guidance and support.Review agent listings in CRM to ensure data accuracy and compliance.Monitor company real estate portals to ensure listings are aligned with brand standards.Publish and update individual agent listings on portals and manage lead forwarding.Supervise listing’s inquiries.Participate in community-building efforts via Slack and Metaverse.Give support to event organization and other operational activities.Transaction ResponsibilitiesSupervise process and review all transactions from listing to payment.Validate track and report on closing documents and commission payments.Support agents on compliance policy requirements and transaction best practices.Coordinate with Finance to ensure accurate and timely commission payments.Perform internal audits of unreported transactions and listing activity.Tools & Platforms You Will UseInternal invoicing toolHubSpotSlackCODA Local CRMeXp WorldGoogle DriveCanvaKey Responsibilities & Performance StandardsEnsure complete correct documentation at all transaction stages: listing promise closing and payment.Provide continuous agent support from onboarding through post-closing.Maintain weekly and monthly reports (listings closings pending payments).Actively train agents on compliance processes and improve operational performance.Uphold and update templates by country (contracts disclosures checklists).Implement the processes established in the SOP.How you will grab our attention: Excellent communication and organization skills.Strong understanding of real estate operations and compliance frameworks.Experience with real estate platforms such as CRM invoicing and HubSpot.Intermediate/Advanced English and Native Spanish fluency.Proactive problem-solver with analytical mindset.Passion for delivering outstanding agent experience.If you think you’d make a great match for this position but don’t meet all the requirements we would still encourage you to apply! EEO Statement: We believe strongly in the value of diversity and creating supportive inclusive environments where our colleagues can succeed. As such eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race color ancestry national origin religion or religious creed mental or physical disability medical condition genetic information sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity gender expression age marital status military or veteran status citizenship or other protected characteristics under federal state or local law. |
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