| Description | Join The GlideFast Team = Work with the best consultants and developers in the industry. GlideFast Consulting - Senior Technical Consultant- CSM/Telco (Remote) Reference - JBRQ0001010 Job Details - Remote As a Senior Technical Consultant with GlideFast Consulting you will work to develop design and own technical solutions on the ServiceNow platform. You will provide administration application development maintenance and technical support by using best-practice web programming techniques to configure robust solutions for clients utilizing the ServiceNow platform. What is the role? - Deliver high-quality consulting services to install configure and integrate software products from ServiceNow Develop custom software solutions as required through scripting and software development Prepare technical documentation as specified in customer contracts and as internally required Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software Write/create custom business rules client scripts script includes UI policies ACL’s data policies UI scripts Troubleshoot basic configuration/script issues Attend requirements review and validation sessions as required Participate in scrum ceremonies Deliver measurable results within the appropriate timeline resulting in positive customer feedback Perform code review of peers as needed Work independently and actively support other Technical Consultants as mentor and team lead Lead sessions in implementation practices What experience do you need for success? 2+ years delivering technical solutions on the ServiceNow platform 1+ years of experience in the telecommunications industry specifically with the implementation of ITSM CSM FSM or OMT solutions for telecom customers 1+ year(s) in a consulting role delivering software implementations preferable Very strong working expertise with configuration and customization of solutions in one (1) or more of the following specializations: CSM FSM Telco 3rd Party Integrations Development (REST SOAP MID Servers or other additional products) Expertise with JavaScript and ServiceNow JavaScript API's Working proficiency in the following skills are encouraged: Web service proficiency (REST SOAP) as well as XML and JSON knowledge Practical knowledge or experience with Operating Systems (Linux Windows) Thorough knowledge of networking concepts such as IP Addressing Firewalls ports Knowledge of relational databases (MySQL MSSQL Oracle) Experience in multiple application architectures and supporting technologies Experience with scripting languages such as PERL JavaScript Python and Shell l Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough working knowledge in IT Operations Management or IT Service Management is critical What will you bring with you? - ServiceNow Certified System Administrator ServiceNow Certified Application Developer (1) ServiceNow Mainline Implementation Certification (ITSM CSM) required ITIL v3 or v4 Certification preferred Maintain active government security clearance if applicable The starting pay range for this role is $125000.00 - $165000.00. Actual compensation will depend on a number of factors including actual work location relevant experience (internal or external) technical skills and other qualifications. Apex Systems LLC d.b.a. GlideFast Consulting is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race color religion creed sex (including pregnancy childbirth breastfeeding or related medical conditions) age sexual orientation gender identity national origin ancestry citizenship genetic information registered domestic partner status marital status disability status as a crime victim protected veteran status political affiliation union membership or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation in using our website for a search or application please contact recruits@glidefast.com. |