| Description | Job Title: Product Support Specialist Location: Remote Duration: 4+ months with possible extension Description We are hiring a Product Support Specialist. In this role you’ll be at the front lines of safely delivering AI to the world. By responding to investigating and tracking user needs you will help ensure users have a great experience with products. Requirements: Become an expert in all products Respond to user support cases in a high volume environment Clearly and empathetically communicate with a wide range of user personas Prioritize critically and comfortably adapt to an ever-evolving product landscape Partner with engineers teammates and other internal stakeholders to diagnose and resolve user issues both individually and at scale Provide suggestions for improving user satisfaction through support processes as well as to increase efficiency and drive down contact rates You might be a good fit if you: Have 2+ years of experience with high volume product support preferably in a second tier or escalated support team Have demonstrated an ability to thrive in fast-paced reactive situations Possess strong user empathy and are expert in the lifecycle of a support case you can read between the lines of a user’s question put yourself in their shoes and get at the heart of their needs for a speedy satisfying resolution Have crisp but kind written communication skills and a deep care for the details Enjoy helping others learn about new features and complex concepts Are persistent and curious you delight in the hunt of tracking down a bug or issue and are energized by fixing this for all similar users going forward Have experience contributing to the foundations of a support team – this is essential highly valuable but often unglamorous work Are proficient at working in a technical environment and are interested in products Job Type: Contract Pay: $65.00 - $75.00 per hour Work Location: Remote |