| Description | "Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs but promotes jobs on LinkedIn on behalf of its direct clients recruitment ad agencies and marketing partners. Lensa partners with DirectEmployers to promote this job for Aston Carter. Clicking ""Apply Now"" or ""Read more"" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. We are hiring for 40 100% remote HR Call Center Customer Service Reps for a well-known tech. company! Job Description We need exceptionally talented bright and driven people to join our HR Live Support Customer Service Team. As a Call Center HR Assistant you will play a key role in delivering best-in-class Leave of Absence Disability and HR services to employees applicants and candidates globally. You will provide accurate consistent and timely responses to inquiries through various contact channels including phone web case and chat. Responsibilities Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem-solving and customer service. Receive and resolve inquiries primarily via phone chats and emails as the first point of contact for Leave Disability and HR-related inquiries. Resolve inquiries holistically by referring to available documentation such as frequently asked questions knowledge base articles and standard operating procedures and escalate when necessary. Build customer trust through empathetic personalized conversations by assessing and adjusting the case management plan to each employee's changing needs. Respond to employee-impacting issues that may arise during the leave event and ensure the right communication and documentation occurs. Use high judgment critical thinking and rationale to balance process adherence with employees' needs to analyze and decide on disability leave and accommodations requests. Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and update policies. Essential Skills 3+ years of recent customer support particularly with phone and chat communications. HR knowledge and experience. Strong communication skills. Ability to show and demonstrate empathy. Proficiency in computers and ability to research to find answers and information. Experience dealing with customers and exceptional use of empathy skills. Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast-paced environment. Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards. Detail-oriented with the ability to analyze problem-solve organize and manage multiple priorities. Work Environment This is a 100% remote position. Candidates are expected to be on camera during the training and nesting period. You must have a dedicated space in your residence to successfully perform the role and responsibilities. Benefits Medical Dental Vision 401(k) options Career Advancement Growth Opportunities 100% Remote Full-Time Hours Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Requirements Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections plan or program terms. If eligible the benefits available for this temporary role may include the following: Medical dental & vision - Critical Illness Accident and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 5 2025. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting finance human resources talent acquisition procurement supply chain and select administrative professions we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S. Canada Asia Pacific and Europe Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race sex age color religion national origin veteran status disability sexual orientation gender identity genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation such as the modification or adjustment of the job application process or interviewing process due to a disability please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. If you have questions about this posting please contact support@lensa.com" |