| Description | Job Overview We are seeking a dedicated and enthusiastic Customer Support Representative to join our dynamic team. This role is essential in providing exceptional service to our clients and ensuring their needs are met efficiently. The ideal candidate will possess strong communication skills and a passion for helping others with the ability to handle inquiries across various channels including phone email and chat. Responsibilities Respond promptly to customer inquiries via phone email and chat ensuring a high level of customer satisfaction. Assist customers with product information order status and troubleshooting issues. Maintain accurate records of customer interactions and transactions through data entry. Conduct outbound calling to follow up on customer inquiries or feedback as needed. Collaborate with team members to resolve complex customer issues effectively. Utilize Microsoft Office and other computer software to manage customer information and reports. Uphold company policies regarding cash handling and ensure secure transactions when necessary. Provide insights and feedback on customer trends to improve service delivery. Skills Proficient in English multilingual or bilingual skills are highly desirable. Strong background in customer support or client services preferably with call center experience. Excellent communication skills with a focus on phone etiquette and active listening. Ability to analyze customer needs and provide appropriate solutions. Familiarity with data entry processes and maintaining accurate records. Competent in using Microsoft Office applications and other relevant computer skills. Typing proficiency for efficient documentation of customer interactions. Sales experience is a plus enhancing the ability to upsell products or services when appropriate. Join our team as a Customer Support Representative where your skills will contribute significantly to our mission of delivering outstanding service! Job Types: Full-time Part-time Pay: $7000.00 - $12000.00 per month Expected hours: 40 per week Benefits: Flexible schedule Health insurance Vision insurance Work from home Work Location: Remote |