| Description | ProfitLine Director of Operations Full-Time Remote Role (US-based) Why ProfitLine? Are you an experienced accountant and operations leader who loves building strong teams and efficient operations? At ProfitLine we do more than manage books - we help small businesses and nonprofits gain clarity stability and peace of mind so they can focus on what matters most. We’re growing and we’re looking for a Director of Operations with a strong accounting background to join our leadership team. In this role you’ll help us run smarter support our people and shape the next chapter of our firm. As part of our small collaborative team you’ll have a direct hand in mentoring staff improving systems and influencing how we work. You’ll be trusted to bring both your accounting expertise and operations leadership to make an immediate impact with plenty of room to grow as our firm evolves. About ProfitLine ProfitLine is a next-generation cloud-based accounting firm built for small businesses and nonprofits. We serve clients across tech marketing e-commerce manufacturing and beyond providing customized accounting departments that combine hands-on accounting services with financial management best practices. We believe managers make better decisions when their organizations’ books are in great shape and their financial processes are strong. That’s why we work hard to bring security clarity and calm to our clients their teams and their customers. We value collaboration balance and meaningful relationships both with our clients and with each other and we believe work should be purposeful and enjoyable. The Role We’re seeking a Director of Operations to join our growing team. This is a hybrid role that combines firm-wide operations leadership with team management. You’ll oversee one of our client accounting teams - managing several accountants with individual client portfolios while also driving firm-wide operations process improvements and leadership initiatives. You’ll need to be equally comfortable rolling up your sleeves to review and deliver accounting work coaching and mentoring your team and working with leadership to improve how the entire firm operates. It’s a unique opportunity to grow into a full Director of Operations role as the company continues to expand. Why You’ll Love Working Here: A supportive team-oriented culture where people come first Leadership that genuinely cares about your growth and work-life balance 100% remote work with flexibility to thrive personally and professionally Direct impact: opportunities to work closely with clients and make a meaningful difference Competitive compensation and benefits in a dynamic innovative environment Our Director of Operations is Equipped to Manage the Following Areas of Responsibility: Accounting Leadership & Team Management Manage a client accounting team of 4-6 staff overseeing both staff members and direct accounting deliverables Review accounting work for accuracy completeness and compliance with standards Serve as an escalation point for complex accounting issues Provide coaching training and guidance to accounting staff Ensure consistent delivery of high-quality accounting services Operations & Business Management Oversee the firm’s day-to-day operations ensuring efficiency and smooth delivery Streamline workflows so the team can focus on great client service Support scheduling staffing and resource planning Partner with leadership on budgets forecasting and firm performance Drive initiatives to improve resource utilization efficiency and profitability People Culture & Client Relationships Champion a positive people-first culture Build strong client relationships serving as a trusted contact for key accounts Partner with client service teams to anticipate needs and deliver an excellent client experience Identify opportunities to strengthen relationships and expand services Lead hiring onboarding and training initiatives Technology Process Improvement and Compliance & Risk Introduce tools and systems to improve workflows and client service Ensure ongoing innovation in how we deliver value Maintain strong internal controls and firm-wide best practices Ensure compliance with industry regulations and ethical standards What We’re Looking For in a Director of Operations Bachelor’s degree in Accounting Business or related field (CPA a plus) 7+ years of accounting experience in a client service environment including reviewing staff work 3+ years of experience in operations practice management or managerial accounting Strong understanding of accounting operations and business processes Proficient with modern cloud-based tools - we use QuickBooks Online (QBO) Bill.com Expensify Bill Spend & Expense Familiarity with collaboration platforms such as Slack Zoom Financial Cents and Keeper plus strong Excel/Google Sheets skills for analysis and reporting Client-facing and people management experience A people-first leader: approachable collaborative and an excellent communicator Comfortable wearing many hats in a small growing firm Excited about solving problems and making things run more smoothly Compensation & Benefits Salary: $110k–$130k + performance-based incentives Health insurance retirement plan paid holidays and PTO Manageable Monday–Friday schedule (core hours 9:00am–6:00pm EST) 100% remote work with flexibility Great opportunities for professional growth and development If you’re excited about building strong teams streamlining operations and contributing to a firm where people and relationships come first we’d love to hear from you! |