| Description | POSITION SUMMARY: With appropriate knowledge of the Company’s services and processes the Customer Resource Associate works under the direct supervision of the Customer Resource Supervisor in a Customer Resource Center to deliver the highest level of quality service to our customers. The Customer Resource Associate receives and responds to customer calls inquiries requests and complaints which may require research and investigation to reach resolution and delivers superior customer service in a prompt respectful and courteous manner to ensure customer concerns are resolved. PRINCIPAL RESPONSIBILITIES: Successfully completes training to become knowledgeable about the waste services industry and Republic Services’ processes services and policies. Responds in a timely and accurate manner to customer service calls ensuring that service issues and concerns are treated in a respectful and professional manner. Effectively responds to routine issues regarding residential and commercial service matters which may involve outbound calls and other communications to resolve service inquiries and equipment issues. Returns all internal and external calls emails and faxes in a timely manner to ensure that customers’ concerns are understood addressed and resolved in an efficient and complete manner. Receives and reviews individual performance metric reports and action plans with manager to understand individual performance. Enters service data into computer. Logs information about customer service interactions into systems updates information in a timely and accurate manner in order for associates to able to track service inquiries and resolution. Performs other job-related duties as assigned or apparent. QUALIFICATIONS: Experience using bilingual skills particularly Spanish in a business environment. MINIMUM QUALIFICATIONS: 1 year recent customer service or call center experience START DATE: November 7th 2025 SCHEDULE: You must be available to work any 40 hour work week between 7:30am-6:30pm Eastern Time Monday through Friday. TRAINING: Paid training. No time off allowed during orientation training and nesting during the first three weeks. PAY RATE: $18.50/hour REMOTE WORK: Both training and the position will be work from home. The company provides equipment and the employee supplies the internet a hard-wired internet connection and a distraction-free work environment. Internet Requirements: Ping/Latency 100ms or less Download 25MBPS Upload 5MPBS Packet loss 0% (Cannot use: Mobil hot-spot tethering or Satellite ISP service) Remote Requirements: Employees are required to be on video in internal meetings and trainings. Rewarding Compensation and Benefits Eligible employees can elect to participate in: Comprehensive medical benefits coverage dental plans and vision coverage. Health care and dependent care spending accounts. Short- and long-term disability. Life insurance and accidental death & dismemberment insurance. Employee and Family Assistance Program (EAP). Employee discount programs. Retirement plan with a generous company match. Employee Stock Purchase Plan (ESPP). Washington PTO: https://www.republicservices.com/sites/default/files/legacydocuments/Washington-PTO-Table.pdf The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position and are not intended to be construed as an exhaustive list of responsibilities duties and skills required by an incumbent so classified. Furthermore they do not establish a contract for employment and are subject to change at the discretion of the Company. EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or expression national origin age disability protected veteran status relationship or association with a protected veteran (spouses or other family members) genetic information or any other characteristic protected by applicable law.ABOUT THE COMPANY Republic Services Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services including recycling waste special waste hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2023 Republic’s total company revenue was $14.9 billion and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1000 locations including collection and transfer stations recycling and polymer centers treatment facilities and landfills. Although we operate across North America the collection recycling treatment or disposal of materials is a local business and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level closest to the customer. Our customers including small businesses major corporations and municipalities want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41000 team members understand that it's not just what we do that matters but how we do it. Our company values guide our daily actions: Safe: We protect the livelihoods of our colleagues and communities. Committed to Serve: We go above and beyond to exceed our customers’ expectations. Environmentally Responsible: We take action to improve our environment. Driven: We deliver results in the right way. Human-Centered: We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve with a focus on building sustainable neighborhoods. STRATEGY Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste environmental solutions and sustainability innovation. With our integrated approach strengthening our position in one area advances other areas of our business. For example as we grow volume in recycling and waste we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions we drive additional opportunities to provide these services to our existing recycling and waste customers. Recycling and Waste We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale unlocking new opportunities for advanced recycling. In addition we are cross-selling new products and services to better meet our customers’ specific needs. Environmental Solutions Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings including PFAS remediation an increasing customer need. SUSTAINABILITY INNOVATION Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth. The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers a joint venture with Ravago to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America. We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028. RECENT RECOGNITION Barron’s 100 Most Sustainable Companies CDP Discloser Dow Jones Sustainability Indices Ethisphere’s World’s Most Ethical Companies Fortune World’s Most Admired Companies Great Place to Work Sustainability Yearbook S&P Global Job Posting End Date 09-14-2025 The Company expects to accept applications for this position until the posting end date but encourages interested applicants to apply as soon as possible. |