Description Splunk a Cisco company is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization we approach our work with kindness. So bring your work experience problem-solving skills and talent of course but also bring your joy your passion and all the things that make you you. Come help organizations be their best while you reach new heights with a team that has your back.Role SummaryThe Splunk Global Security (SGS) organization is seeking a Service Delivery Manager (SDM) (working with the Senior Director of Strategy Planning & Operations) to drive the perfect delivery of SGS's cybersecurity services.The SDM supervises the end-to-end service delivery ensures that SGS services are completed on time meet defined SLAs and align with customer needs and strategic goals!Meet the TeamOur SGS organization is led by Splunk’s Chief Information and Security Officer (CISO). The team's purpose is to deliver a comprehensive set of services crafted to successfully defend and protect Splunk and its customers. The Strategy Planning and Operations (SPO) Team within the SGS organization consists of three functions - Technical Program Management Service Delivery Management and Service Operations. Learn more about SGS meet our leaders and hear more from our Splunk security experts at splunk.com/careers/splunk-global-security.ResponsibilitiesService Execution:Facilitate the delivery of cybersecurity services by coordinating across internal delivery teams.Ensure that all service activities (planning resource allocation scheduling) are aligned with customer requirements and strategic objectives.Handle dependencies and perform quality checks to meet or exceed service standards.Work closely with and act as the single point of contact for multi-functional teams (e.g. engineering sales) to manage inter-team dependencies and to solve sophisticated service issues.SLA & Performance Management:Track and report on service-level agreements (SLAs) key performance indicators and (operational) metrics.Lead regular service reviews and produce reports to collaborators driving continuous improvement in delivery processes.Use dashboards and reports that provide transparency into the health of the service and risk areas.Tool and Process Oversight:Leverage service management platforms e.g. JIRA Service Management ServiceNow) to log and track service requests.Ensure that documentation is maintained and that ITIL-aligned processes are followed.Leadership and Improvement: Promote continuous improvement by identifying process gaps implementing standard operating procedures (SOPs) and fostering a culture of operational excellence!Guide service delivery teams on standard methodologies and processes.Drive and maintain attention to quality and detail and hold yourself accountable to the expectations and results.Lead difficult conversations in a professional way and apply judgment to assess criticality and prioritize efforts in alignment with organizational goals.Develop positive relationships with internal and external partners and multi-functional teams to ensure clarity and accountability for team(s) responsible for delivering respective SGS services.Must-have QualificationsEducation & Experience:Demonstrated ability post bachelor (in Computer Science Information Technology Cybersecurity or related field) of at least 3 to 4 years experience in IT service delivery technical program management or operations in the cybersecurity industry.Proven track record of managing service engagements or multi-functional projects with collaborator engagement.Cybersecurity certification: CompTIA Security+ or similar cybersecurity industry certifications.Service Management Expertise:Solid understanding of service management principles and standard processes (ITIL/ITSM frameworks).Hands-on experience with ticketing and workflow tools.Proficiency in JIRA (Service Management) and ServiceNow is expected.Communication Skills:Excellent verbal and written communication skills with the ability to coordinate multi-functional with demonstrated ability to articulate technical conceptsExperience building and maintaining relationships with customers and internal teams is essentialPreferred QualificationsBackground in global or matrixed organizations with experience coordinating teams across regions and time zones.Exposure to Splunk products (e.g. Enterprise SOAR or Splunk Cloud).Splunk is an Equal Opportunity EmployerSplunk a Cisco company is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin genetic information age disability veteran status or any other legally protected basis. Thank you for your interest in Splunk!

Description Splunk a Cisco company is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization we approach our work with kindness. So bring your work experience problem-solving skills and talent of course but also bring your joy your passion and all the things that make you you. Come help organizations be their best while you reach new heights with a team that has your back.Role SummaryThe Splunk Global Security (SGS) organization is seeking a Senior Service Delivery Manager (SDM) (working with the Senior Director of Strategy Planning & Operations) to drive the perfect delivery of SGS's cybersecurity services!Meet the TeamOur SGS organization is led by Splunk’s Chief Information and Security Officer (CISO). The team's purpose is to deliver a comprehensive set of services crafted to successfully defend and protect Splunk and its customers. The Strategy Planning and Operations (SPO) Team within the SGS organization consists of three functions - Technical Program Management Service Delivery Management and Service Operations. Learn more about SGS meet our leaders and hear more from our Splunk security experts at splunk.com/careers/splunk-global-security.ResponsibilitiesService Execution:Facilitate the delivery of cybersecurity services by coordinating across internal delivery teams.Ensure that all service activities (planning resource allocation scheduling) are aligned with customer requirements and strategic objectives.Handle dependencies and perform quality checks to meet or exceed service standards.Work closely with and act as the single point of contact for multi-functional teams (e.g. engineering sales) to manage inter-team dependencies and to solve sophisticated service issues.SLA & Performance Management:Define track and report on service-level agreements (SLAs) key performance indicators and (operational) metrics.Lead regular service reviews and produce reports to collaborators driving continuous improvement in delivery processes.Define and use dashboards and reports that provide transparency into the health of the service and risk areas.Tool and Process Oversight:Leverage service management platforms e.g. JIRA Service Management ServiceNow) to log and track service requests.Ensure that documentation is in place and maintained and that ITIL-aligned processes are followed.Leadership and Improvement: Promote continuous improvement by identifying process gaps implementing standard operating procedures (SOPs) and fostering a culture of operational excellence!Guide service delivery teams on standard methodologies and processes.Drive and maintain attention to quality and detail and hold yourself accountable to the expectations and results.Lead difficult conversations in a professional way and apply judgment to assess criticality and prioritize efforts in alignment with organizational goals.Develop positive relationships with internal and external partners and multi-functional teams to ensure clarity and accountability for team(s) responsible for delivering respective SGS services.Must-have QualificationsEducation & Experience:Demonstrated ability post bachelor (in Computer Science Information Technology Cybersecurity or related field) of at least 6 to 8 years experience in IT service delivery technical program management or operations in the cybersecurity industry.Proven track record of managing large service engagements or multi-functional projects with significant collaborator engagement.Cybersecurity certification: CompTIA Security+ or similar cybersecurity industry certifications.Service Management Expertise:Solid understanding of service management principles and standard processes (ITIL/ITSM frameworks).Hands-on experience with ticketing and workflow tools.Proficiency in JIRA (Service Management) and ServiceNow is expected.Communication Skills:Excellent verbal and written communication skills with the ability to coordinate multi-functional with demonstrated ability to articulate technical conceptsExperience building and maintaining relationships with customers and internal teams is essentialPreferred QualificationsBackground in global or matrixed organizations with experience coordinating teams across regions and time zones.Experience with vendor contracts and financial oversight of service programs.Exposure to Splunk products (e.g. Enterprise SOAR or Splunk Cloud). Splunk is an Equal Opportunity EmployerSplunk a Cisco company is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin genetic information age disability veteran status or any other legally protected basis. Thank you for your interest in Splunk!

Description Join us as we pursue our disruptive new vision to make machine data accessible usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk we’re committed to our work customers having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey! RoleDo you have measurable track record in building managing and delivering high performing sales results within Customers? Are you passionate about new technologies and looking to join a fast-growing dynamic organisation?We are hiring a Enterprise Account Manager to join our expanding team. You will play a key role driving a significant share of revenue for Splunk working closely with our Partners across the region. The position will be based in our Seoul office.Are you up for the challenge? Responsibilities:  Consistently deliver aggressive license support and service revenue targets – dedication to the number and to deadlines Effective use of Sales Engineering in-house and partner services resources and our sales methodology and processes Handle enterprise accounts by building and fostering client relationships through personalised contact understanding of client’s needs and ability to communicate solution values of products and services Accurately forecast opportunities based upon realistic assessments Support attendance to all field marketing events to include but not limited to Splunk Live and all regional trade showsRequirements:  Minimum of 7 years of experience in selling enterprise software solutions with Platform-as-a-Service (PaaS) Infrastructure-as-a-Service (IaaS) Software-as-a-Service (SaaS) and data / analytics. Very comfortable in the “C” suite with a track record of closing six and seven figure software licensing deals Experience in selling enterprise IT solutions with proven success of repeatable quota achievement and overachievement. Strong executive presence and polish with extraordinary management interpersonal written and presentation skills Thrives in a dynamic fast-growing rapidly changing environment while being able to work independently and remotely from other members of your team and corporate Sold IT solutions such as software security big data software analytics Experience cross/upselling into existing customers Demonstrated negotiation skills Experience with consultative selling & selling complex deals Consistent track record of success in consultative sales environments and developing new business and running sales cycle from generating leads through closing Self-starter but also a contributing member of a team Highly motivated and professional with excellent communication and interpersonal skills Exceptional organisational skills with the proven ability to prioritise and complete multiple tasks to meet deadlines Native Korean speakerSplunk a Cisco company is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin genetic information age disability veteran status or any other legally protected basis.  Thank you for your interest in Splunk!

Description The Splunk Global Security (SGS) organization is seeking a Technical Program Manager (TPM) to drive projects and programs across SGS as well as with teams outside of SGS. This role is ideal for anyone with some years of experience as a TPM.This role requires the TPM to run technical projects/programs across globally distributed teams ensuring accountability to deliver results. You'll lead and influence decision makers and business partners at all levels and help effect change inside and outside the organization!Meet the TeamOur SGS organization is led by Splunk’s Chief Information and Security Officer (CISO). The team's purpose is to deliver a comprehensive set of services crafted to successfully defend and protect Splunk and its customers. The Strategy Planning and Operations (SPO) Team within the SGS organization consists of three functions: Technical Program Management Service Delivery Management and Service Operations. Learn more about SGS meet our leaders and hear more from our Splunk security experts at splunk.com/careers/splunk-global-security.ResponsibilitiesDelivery Oversight: Lead multiple cross-functional cyber security related and achievement based projects/programs with a coherent approach.Project/Program Facilitation:Facilitate communication and coordination between multiple teams (i.e. between SGS and non-SGS partners (e.g. Finance Procurement Engineering)) to ensure successful delivery of the defined project/program outcomes.Apply the concepts of project management including running Sprints and continuous process improvement.Collaborate across a wide range of team members to support the organization's corresponding objectives and results.Drive and maintain attention to quality and detail and hold yourself accountable to the expectations and results.Lead difficult conversations in a professional way and apply judgment to assess criticality and prioritize efforts in alignment with organizational goals.Establish “The Definition of Done” for project/program tasks and handle expectations for all relevant partners.Coordinate with global partners adapting to varied time zones and cultural contexts to ensure flawless project/program delivery and collaboration.Reporting and Metrics: Define and hold project/program teams to respective operational metrics and Key Performance Indicators.Define and use dashboards and reports that provide transparency into project/program status and risk areas.Collaborator Management: Develop strong relationships with internal and external partners and multi-functional teams to ensure clarity and accountability to drive the project/program goals.Must-have QualificationsDemonstrated ability post bachelor (of 3 years+) experience in technical program management with strong exposure to cybersecurity technology.Proficient knowledge of cybersecurity areas (examples: Secure Software Development Life Cycle (SDLC) Security controls / Risk frameworks (e.g. ISO NIST PCI FedRAMP) Security Operations Identity and Access Management (IAM)).Cybersecurity certification: CompTIA Security+ or similar cybersecurity industry certifications.Knowledge of and being able to apply project management methodologies (e.g. Agile Waterfall DevOps DevSecOps SDLC).Proficient with tools such as JIRA GSuite Microsoft 365 Suite Confluence and Service Now.Excellent verbal and written communication skills.Ability to thrive in ambiguity and bring structure to sophisticated unstructured problems.Preferred QualificationsExperience with managing financials surrounding a project/program.Exposure to Splunk products (e.g. Enterprise SOAR or Splunk Cloud).Splunk is an Equal Opportunity EmployerSplunk a Cisco company is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin genetic information age disability veteran status or any other legally protected basis. Thank you for your interest in Splunk!

Description Splunk a Cisco company is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization we approach our work with kindness. So bring your work experience problem-solving skills and talent of course but also bring your joy your passion and all the things that make you you. Come help organizations be their best while you reach new heights with a team that has your back.Role SummaryThe Splunk Global Security (SGS) organization is seeking a junior Technical Program Manager (TPM) to drive projects across SGS as well as with teams outside of SGS.This role requires the TPM to run technical projects across globally distributed teams ensuring accountability to deliver results. You'll lead and influence decision makers and business partners at all levels and help effect change inside and outside the organization!Meet the TeamOur SGS organization is led by Splunk’s Chief Information and Security Officer (CISO). The team's purpose is to deliver a comprehensive set of services crafted to successfully defend and protect Splunk and its customers. The Strategy Planning and Operations (SPO) Team within the SGS organization consists of three functions: Technical Program Management Service Delivery Management and Service Operations. Learn more about SGS meet our leaders and hear more from our Splunk security experts at splunk.com/careers/splunk-global-security.ResponsibilitiesDelivery Oversight: Lead cross-functional cyber security related and achievement based projects with a coherent approach.Project Facilitation:Facilitate communication and coordination between multiple teams (i.e. between SGS and non-SGS partners (e.g. Finance Procurement Engineering)) to ensure successful delivery of the defined project outcomes.Apply the concepts of project management including running Sprints and continuous process improvement.Collaborate across a wide range of team members to support the organization's corresponding objectives and results.Drive and maintain attention to quality and detail.Lead difficult conversations in a professional way and apply judgment to assess criticality and prioritize efforts in alignment with organizational goals.Establish “The Definition of Done” for project tasks and handle expectations for all relevant partners.Coordinate with global partners adapting to varied time zones and cultural contexts to ensure flawless project delivery and collaboration.Reporting and Metrics: Hold project teams to respective operational metrics and Key Performance Indicators.Use dashboards and reports that provide transparency into project status and risk areas.Collaborator Management: Develop strong relationships with internal and external partners and multi-functional teams to ensure clarity and accountability to drive the project/program goals.Must-have QualificationsDemonstrated ability post bachelor (of 1 to 3 years) experience in technical program management with exposure to cybersecurity technology.Proficient knowledge of cybersecurity areas (examples: Secure Software Development Life Cycle (SDLC) Security controls / Risk frameworks (e.g. ISO NIST PCI FedRAMP) Security Operations Identity and Access Management (IAM)).Cybersecurity certification: CompTIA Security+ or similar cybersecurity industry certifications.Knowledge of project management methodologies (e.g. Agile Waterfall DevOps DevSecOps SDLC).Proficient with tools such as JIRA GSuite Microsoft 365 Suite Confluence and Service Now.Excellent verbal and written communication skills.Ability to thrive in ambiguity and bring structure to complex unstructured problems.Preferred QualificationsSome experience with managing financials surrounding a project.Exposure to Splunk products (e.g. Enterprise SOAR or Splunk Cloud).Splunk is an Equal Opportunity EmployerSplunk a Cisco company is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin genetic information age disability veteran status or any other legally protected basis. Thank you for your interest in Splunk!