DESCRIPTION - This role can be office based in Prague Czech Republic. Additionally this can be a Home Office based role – it can be performed from any location within Romania Poland Slovakia and Czech Republic. At Amazon we believe that every day is still day one. It's our job to make bold bets and we get our energy from inventing on behalf of customers. Success is measured against the possible not the probable. This is your chance to make history. Join the HR Contact Center team which supports Amazon across certain EMEA (Europe Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers and is looking for HR Contact Center Associates with Italian and English to join us. Reporting to a Team Manager the team acts as first point of contact for employees and managers via phone live chat email and internal case management systems by answering Employee’s life-cycle queries related to benefits payroll leave of absence data management onboarding and terminations as well as processing absence reporting requests. Key job responsibilities Responsibilities: Handle and resolve HR queries in Italian and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. Identify gaps in the supporting documentation internal processes and areas where the level of customer service could be improved. Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. Actively seeks employee feedback to improve levels of service. Being able to work on rotational shifts in both weekends and weekdays including bank holidays. Home Office Requirements: A quiet and private place to work where you will not be disturbed. Internet connection from a reliable provider with a speed of at least of 20 mbps download and 5 mbps upload as of Day 1 of your employment. BASIC QUALIFICATIONS Basic qualifications: Very good proficiency in written and verbal in Italian (B2 CEFR) and English (B2 CEFR). Computer skills (Windows Microsoft Office Outlook) PREFERRED QUALIFICATIONS Preferred qualifications: Relevant work experience in administration customer service/ call center or HR environment. Very good proficiency in additional European languages Ability to work in international teams where team members are in different locations and belong to different cultures Ability to work with confidential information Flexibility to work in a fast-paced environment Good interpersonal communication time management and problem-solving skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacypage) to know more about how we collect use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed please contact your Recruiting Partner.

DESCRIPTION - This role can be office based in Prague Czech Republic. Additionally this role can be performed remotely from any location within Romania Poland Slovakia and Czech Republic. At Amazon we believe that every day is still day one. It's our job to make bold bets and we get our energy from inventing on behalf of customers. Success is measured against the possible not the probable. This is your chance to make history. Join the HR Contact Center team which supports Amazon across certain EMEA (Europe Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers and is looking for HR Contact Center Associates with Polish and English to join us. Reporting to a Team Manager the team acts as first point of contact for employees and managers via phone live chat email and internal case management systems by answering Employee’s life-cycle queries related to benefits payroll leave of absence data management onboarding and terminations as well as processing absence reporting requests. Responsibilities: Handle and resolve HR queries in Polish and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. Identify gaps in the supporting documentation internal processes and areas where the level of customer service could be improved. Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. Actively seeks employee feedback to improve levels of service. Being able to work on rotational shifts in both weekends and weekdays including bank holidays. What we offer: Life & Disability Insurance Supplementary Pension Plan MultiSport Card Employee Assistance Program Family-building benefit Parent Support Program Family Care Employee Discount Code Business Travel Insurance Amazon Extras Key job responsibilitiesBASIC QUALIFICATIONS Very good proficiency in written and verbal in Polish (B2 CEFR) and English (B2 CEFR). Computer skills (Windows Microsoft Office Outlook) PREFERRED QUALIFICATIONS Relevant work experience in administration customer service/ call center or HR environment. Very good proficiency in additional European languages Ability to work in international teams where team members are in different locations and belong to different cultures Ability to work with confidential information Flexibility to work in a fast-paced environment Good interpersonal communication time management and problem-solving skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacypage) to know more about how we collect use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed please contact your Recruiting Partner.

DESCRIPTION - This role can be office based in Prague Czech Republic. Additionally this role can be performed remotely from any location within Romania Poland Slovakia and Czech Republic. At Amazon we believe that every day is still day one. It's our job to make bold bets and we get our energy from inventing on behalf of customers. Success is measured against the possible not the probable. This is your chance to make history. Join the HR Contact Center team which supports Amazon across certain EMEA (Europe Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers and is looking for HR Contact Center Associates with French and English to join us. Reporting to a Team Manager the team acts as first point of contact for employees and managers via phone live chat email and internal case management systems by answering Employee’s life-cycle queries related to benefits payroll leave of absence data management onboarding and terminations as well as processing absence reporting requests. Responsibilities: Handle and resolve HR queries in French and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. Identify gaps in the supporting documentation internal processes and areas where the level of customer service could be improved. Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. Actively seeks employee feedback to improve levels of service. Being able to work on rotational shifts in both weekends and weekdays including bank holidays. What we offer: Life & Disability Insurance Supplementary Pension Plan MultiSport Card Employee Assistance Program Family-building benefit Parent Support Program Family Care Employee Discount Code Business Travel Insurance Amazon Extras Key job responsibilitiesBASIC QUALIFICATIONS Very good proficiency in written and verbal in French (B2 CEFR) and English (B2 CEFR). Computer skills (Windows Microsoft Office Outlook) PREFERRED QUALIFICATIONS Relevant work experience in administration customer service/ call center or HR environment. Very good proficiency in additional European languages Ability to work in international teams where team members are in different locations and belong to different cultures Ability to work with confidential information Flexibility to work in a fast-paced environment Good interpersonal communication time management and problem-solving skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacypage) to know more about how we collect use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed please contact your Recruiting Partner.

DESCRIPTION - (!) Please submit your CV in English. (!) Please note this role required being able to work on rotational shifts in both weekends and weekdays including bank holidays This role can be office based in Prague Czech Republic. Additionally this role can be performed remotely from any location within Romania Poland Slovakia and Czech Republic. At Amazon we believe that every day is still Day One. It is our job to make bold bets and we get our energy from inventing on behalf of customers. Success is measured against the possible not the probable. This is your chance to make history. Join our HR Contact Center Team supporting Amazon employees across select EMEA (Europe Middle East and Africa) countries. We are seeking bilingual HR Contact Center Associates fluent in German and English to deliver exceptional employee support in a dynamic multi-language environment. Reporting to a Team Manager you will serve as the primary point of contact for employees and managers handling inquiries through multiple channels including phone live chat E-mail and internal case management systems. Your role encompasses the full employee lifecycle addressing questions related to benefits payroll leave of absence data management onboarding terminations and absence reporting requests. What we offer: Life & Disability Insurance Supplementary Pension Plan MultiSport Card Employee Assistance Program Family-building benefit Parent Support Program Family Care Employee Discount Code Business Travel Insurance Amazon Extras Key job responsibilities Handle and resolve HR queries in both German and English by leveraging documentation including frequently asked questions and standard operating procedures escalating issues appropriately when they exceed your scope while maintaining Ownership of the employee experience Take full accountability for each employee contact ensuring queries are accepted and resolved with exceptional customer focus and demonstrating Earn Trust through every interaction Identify gaps in supporting documentation and internal processes proactively recommending improvements to enhance service delivery and Insist on the Highest Standards Communicate effectively both verbally and in written form with employees explaining and resolving concerns across the entire Amazon employee lifecycle with clarity and professionalism Actively seek employee feedback to continuously improve service levels demonstrating Learn and Be Curious by using insights to enhance the support experience Work rotational shifts across weekdays and weekends exhibiting flexibility and Bias for Action to ensure uninterrupted support for our employee community This role offers the opportunity to make a meaningful impact on the employee experience while developing your skills in a fast-paced customer-obsessed environment.BASIC QUALIFICATIONS Very good proficiency in written and verbal in German (B2 CEFR) and English (B2 CEFR). Computer skills (Windows Microsoft Office Outlook) PREFERRED QUALIFICATIONS Relevant work experience in administration customer service/ call center or HR environment. Very good proficiency in additional European languages Ability to work in international teams where team members are in different locations and belong to different cultures Ability to work with confidential information Flexibility to work in a fast-paced environment Good interpersonal communication time management and problem-solving skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacypage) to know more about how we collect use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed please contact your Recruiting Partner.

Why Mozilla? Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox the privacy-minded web browser. Now with more than 225 million people around the world using our products each month we’re shaping the next 25 years of technology and helping to reclaim an internet built for people not companies. Our work focuses on diverse areas including AI social media security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people. The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world Mozillians design build and distribute open-source software that enables people to enjoy the internet on their terms. About this team and role: The Ads Engineering organization at Mozilla builds privacy-respecting advertising systems that support Mozilla’s products and business while aligning with our mission and values. Our teams focus on building reliable scalable backend systems that enable advertising functionality across all Mozilla properties. As an Engineering Manager on Ads Engineering you will lead a team of software engineers working on backend services and platforms that support advertising capabilities. You’ll be responsible for building a healthy effective team partnering with product and cross-functional stakeholders and ensuring your team delivers high-quality software in support of Ads Engineering goals. This role balances people leadership execution and collaboration with a strong emphasis on mentoring engineers delivering results and fostering a positive inclusive team culture. What you’ll do: Mentor support and develop a team of software engineers helping them grow in impact and craft Lead your team through the delivery of projects and initiatives where problem definition may evolve as requirements constraints and learnings become clearer Partner with product managers and cross-functional stakeholders to navigate ambiguity particularly where user data privacy expectations or policy considerations shape technical and product decisions Ensure the software your team builds is reliable maintainable and aligned with Mozilla’s quality security and privacy standards Create an environment where engineers can do their best work including healthy team processes clear communication and support through uncertainty Participate in hiring and onboarding to grow and strengthen the team over time What you’ll bring: 6+ years of professional software engineering experience including at least 2 years of people management experience A track record of leading teams that successfully deliver production software Strong judgment around prioritization execution and balancing short-term delivery with long-term sustainability Familiarity with modern software development practices including planning issue triage and delivery workflows Ability to collaborate effectively with product managers and partner teams to deliver outcomes Experience supporting engineers with varied skill sets backgrounds and levels of experience Comfort working in a distributed asynchronous environment Experience in digital advertising or advertising platforms or demonstrated ability to quickly learn privacy-sensitive domains Commitment to our values: + Welcoming differences + Being relationship-minded + Practicing responsible participation + Having grit What you’ll get: Generous performance-based bonus plans to all eligible employees - we share in our success as one team Rich medical dental and vision coverage Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute) Quarterly all-company wellness days where everyone takes a pause together Country specific holidays plus a day off for your birthday One-time home office stipend Annual professional development budget Quarterly well-being stipend Considerable paid parental leave Employee referral bonus program Other benefits (life/AD&D disability EAP etc. - varies by country) About Mozilla Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online. Commitment to diversity equity inclusion and belonging Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone including members of all equity-seeking communities such as (but certainly not limited to) women racialized and Indigenous persons persons with disabilities persons of all sexual orientations gender identities and expressions. We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation. We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture) religion (including religious grooming and dress practices) gender gender identity gender expression color national origin pregnancy ancestry domestic partner status disability sexual orientation age genetic predisposition medical condition marital status citizenship status military or veteran status or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior conduct or purpose. Group: D #LI-DNI Req ID: R3055