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Account Executive
intradiem

Remote United States

Intradiem is reinventing customer service for everyone by helping organizations connect people technology and real-time action to create more agile operations and more human experiences. Who We Are Intradiem is the leader in Dynamic Workforce Orchestration. We help organizations create service agility by connecting people technology and real-time data to improve customer experiences and support employees. We believe automation should empower humans not replace them. What We Do Our platform turns real-time insights into real-time action. By orchestrating work across customer service teams we help organizations break down silos adapt instantly to changing demand and operate more efficiently without losing the human touch which is essential to customer service. How We Work We solve real operational problems alongside our customers. Our approach is practical collaborative and focused on outcomes. We listen first build with purpose and create technology solutions that work in the real world. Our Culture We’re proud to be a people-first company. We treat employees with trust respect and flexibility because great customer experiences start with supported teams. We move fast collaborate closely and believe the best ideas come from empowered people working together. Our Values We encourage our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values Servant's Heart —We believe in caring enough about other people to understand what their problems are and placing the needs of colleagues customers and others over personal objectives. Craftsman's Attitude —We believe in taking pride in the work we do and creating solutions that actually solve the problem at hand (and trying again if the first attempt doesn't do the trick). Growth Mindset —We believe that progress comes from curiosity openness and perseverance. We welcome feedback embrace change and push beyond comfort zones to unlock new potential for ourselves our teams and our customers. Your Role Responsible for recognizing opportunities and turning leads into long-lasting partnerships. Conduct customer prospecting as required to generate leads and ensure consistent pipeline coverage. Partner with Inside & Outside Sales Representatives to establish strategic prospecting & lead generation cadence. Responsible for facilitating customer Qualification discovery business case presentations and executing the end-to-end new logo sales process. Close new logo business in assigned accounts to achieve quota. Research assigned accounts and develop structured and well thought out organizational charts and target contacts by target persona. Present research to sales leadership. Develop and execute approved plans to create awareness engagement and opportunities within target accounts. Understand the customer’s contact center back office & structured workforce challenges priorities and strategic roadmap while aligning Intradiem’s Solutions to meet customer needs. Develop and foster relationships with key decision makers and contact center / back office / structured workforce leaders and demonstrate contact center and Intradiem solution value competency and expertise. Execute strategy across all opportunities to engage with VITO (Very Important Top Officer) Conduct interactive discovery meetings and align Intradiem’s value with the target account’s priorities and challenges while positioning Intradiem as a strategic partner. With the assistance of Sales Leadership coordinate complex sales cycles and employ effective team selling strategies to gain budget priority and momentum across a range of sponsors and stakeholders including contact center executives and IT. Partner with and help multiple sponsors and stakeholders overcome internal obstacles blockers and objectives to successfully help them purchase Intradiem’s solution. Be competent regarding contact center operations and Intradiem’s Dynamic Workforce Optimization solution vision and roadmap. Ensure regular Salesforce updates and all other sales cadences are strictly adhered to across all accounts. Build and maintain Pipeline coverage of minimum of 5x quota Manage a new bookings quota and participate in account planning and forecast reviews. Travel up to 25%. Conduct all business in accordance with Intradiem’s policies and procedures. Perform all other duties as assigned. Your Background Bachelor’s degree in Business Sales or a related field. 10 + years of SaaS or service sales experience pertaining to Contact Centers Back Office and structured workforces minimum 5 years experience selling solutions into Back Office environments. Direct Contact Center & Back-Office operational experience is also preferred. Demonstrated experience in understanding & leveraging AI – both in terms of Contact Center / Back Office applications & as it pertains to being a successful Account Executive (signal-based lead generation reporting VITO outreach etc…). Initial success in an enterprise software sales environment with excellent communication and sales skills. Demonstrated competency in sales market research and business skills. Customer oriented with an ability/willingness to sell value through a Consultative Selling approach. Ability to understand sales barriers and overcome hurdles to close business. Effective verbal and written communication skills with the ability to credibly present recommendations at senior levels in the organization. Motivated goal oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across internal teams. Possesses a high degree of honesty integrity and ability to maintain confidentiality. Organizational and follow up skills problem solving and analytical skills. A track record of success and results. Open-minded love to learn grow and improve every day. Cross-functional team player who fits into Intradiems “People first culture” – people like working with you. Self-motivated confident proactive and highly organized. Work Authorization Candidates must have the legal right to work in the country where the role is based at the time of application. Verification of identity and employment eligibility will be required during onboarding. Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic.

New 19 min(s). ago 🔥 View
Director, Technical Experience
intradiem

Remote United States

Intradiem is reinventing customer service for everyone by helping organizations connect people technology and real-time action to create more agile operations and more human experiences. Who We Are Intradiem is the leader in Dynamic Workforce Orchestration. We help organizations create service agility by connecting people technology and real-time data to improve customer experiences and support employees. We believe automation should empower humans not replace them. What We Do Our platform turns real-time insights into real-time action. By orchestrating work across customer service teams we help organizations break down silos adapt instantly to changing demand and operate more efficiently without losing the human touch which is essential to customer service. How We Work We solve real operational problems alongside our customers. Our approach is practical collaborative and focused on outcomes. We listen first build with purpose and create technology solutions that work in the real world. Our Culture We’re proud to be a people-first company. We treat employees with trust respect and flexibility because great customer experiences start with supported teams. We move fast collaborate closely and believe the best ideas come from empowered people working together. Our Values We encourage our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values Servant's Heart —We believe in caring enough about other people to understand what their problems are and placing the needs of colleagues customers and others over personal objectives. Craftsman's Attitude —We believe in taking pride in the work we do and creating solutions that actually solve the problem at hand (and trying again if the first attempt doesn't do the trick). Growth Mindset —We believe that progress comes from curiosity openness and perseverance. We welcome feedback embrace change and push beyond comfort zones to unlock new potential for ourselves our teams and our customers. Your Role Define and drive the long-term vision and strategic direction for the Technical Support function aligning it with company-wide business objectives and CX goals. Develop and execute high-level strategies to enhance support service delivery operational efficiency and scalability—positioning Technical Support as a competitive differentiator. Champion innovation and adoption of best practices within technical support processes leveraging emerging technologies and industry trends to maintain market leadership. Lead the AI transformation of the Technical Support function—identifying and implementing AI-powered tools automation and workflows that reduce resolution time deflect volume and elevate the quality of customer interactions. Collaborate closely with executive leadership to integrate Technical Support strategies with overall company direction and priorities. Lead the Technical Support organization to achieve strategic and operational targets including SLA performance customer satisfaction and efficiency metrics. Drive continuous improvement in support delivery processes with a focus on quality efficiency scalability and reduced customer effort—leveraging AI and data-driven insights to proactively identify gaps and optimize outcomes. Serve as the primary executive escalation point for critical technical issues and high-stakes customer engagements ensuring rapid and effective resolution. Establish oversee and report on key performance indicators (KPIs) that measure the effectiveness and efficiency of technical support services. Lead inspire and develop a multi-level organization of senior managers managers and individual contributors within Technical Support. Oversee recruitment development and retention of top technical talent fostering a culture of high performance accountability and continuous professional growth. Promote a culture of collaboration within Technical Support and across CX Product Engineering and Sales functions. Act as the primary executive point of contact for key customer relationships within the Technical Support domain ensuring needs and expectations are consistently met and exceeded. Foster and maintain trusted executive-level relationships with key customers partners and stakeholders. Collaborate with Customer Success Sales Product and Engineering to drive cross-functional initiatives and ensure seamless platform support. Ensure all Technical Support activities comply with Intradiem policies procedures and relevant regulatory requirements. Conduct all business in accordance with Intradiem's policies and procedures. Perform all other duties as assigned. Your Background Bachelor's Degree in Computer Science Technology Engineering Mathematics or equivalent experience. Typically requires a minimum of 12+ years of related experience with 5+ years in a senior leadership role managing technical teams. Proven track record in strategic leadership and execution within a technical support environment. Deep technical acumen with substantial experience in Customer Support and Software as a Service (SaaS) environments. Demonstrated experience driving large-scale innovation and process optimization initiatives across multi-team organizations. Familiarity with AI-powered support tools (e.g. intelligent triaging virtual agents AI-assisted resolution predictive analytics) experience leading or participating in an AI transformation initiative within a support or CX organization is a plus. Exceptional executive leadership skills with a proven ability to develop and lead high-performing multi-level teams. Excellent communication negotiation and presentation skills with the ability to influence and engage senior stakeholders and executive leadership. Strong strategic thinking and analytical skills with a data-driven approach to decision-making. In-depth knowledge of multiple ACD Workforce Management Systems and third-party software integrations in a Contact Center environment is preferred. Experience in Computer Networking is preferred. Experience working with third-party software integrations in a contact center environment is preferred. Work Authorization Candidates must have the legal right to work in the country where the role is based at the time of application. Verification of identity and employment eligibility will be required during onboarding. Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic.

New 19 min(s). ago 🔥 View
Manager, Data Systems
intradiem

Remote United States

Intradiem is reinventing customer service for everyone by helping organizations connect people technology and real-time action to create more agile operations and more human experiences. Who We Are Intradiem is the leader in Dynamic Workforce Orchestration. We help organizations create service agility by connecting people technology and real-time data to improve customer experiences and support employees. We believe automation should empower humans not replace them. What We Do Our platform turns real-time insights into real-time action. By orchestrating work across customer service teams we help organizations break down silos adapt instantly to changing demand and operate more efficiently without losing the human touch which is essential to customer service. How We Work We solve real operational problems alongside our customers. Our approach is practical collaborative and focused on outcomes. We listen first build with purpose and create technology solutions that work in the real world. Our Culture We’re proud to be a people-first company. We treat employees with trust respect and flexibility because great customer experiences start with supported teams. We move fast collaborate closely and believe the best ideas come from empowered people working together. Our Values We encourage our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values Servant's Heart —We believe in caring enough about other people to understand what their problems are and placing the needs of colleagues customers and others over personal objectives. Craftsman's Attitude —We believe in taking pride in the work we do and creating solutions that actually solve the problem at hand (and trying again if the first attempt doesn't do the trick). Growth Mindset —We believe that progress comes from curiosity openness and perseverance. We welcome feedback embrace change and push beyond comfort zones to unlock new potential for ourselves our teams and our customers. Enterprise Data Architecture & Execution Execute Intradiem's enterprise data strategy and roadmap ensuring data architecture supports AI transformation and advanced analytics capabilities. Implement and maintain comprehensive data governance frameworks covering data quality lineage access controls privacy and regulatory compliance requirements. Support defining enterprise data standards cataloging metadata management and self-service analytics capabilities that democratize data access while maintaining security. Partner with IT and Legal teams on data privacy frameworks security architecture and regulatory compliance. Business Intelligence & Analytics Execution Support the buildout and maintenance of business intelligence solutions that drive data-driven decision making across all functions with production-grade reliability and monitoring. Build automated reporting systems and KPI tracking mechanisms with real-time monitoring capabilities. Collaborate with business stakeholders to translate requirements into technical data solutions and reporting frameworks. Troubleshoot data quality issues and implement systematic solutions to ensure data integrity and reliability. Serve as primary point of contact with our data infrastructure partners managing relationships and technical requirements. AI-Ready Data Infrastructure Lead and coordinate the transformation of enterprise data architecture to be AI-native ensuring data is structured accessible and optimized partnering with and enabling the AI Center of Excellence rather than executing in isolation. Establish API frameworks and data integration patterns that enable real-time AI model access to enterprise data. Create data sandboxes and experimentation environments for AI use case development and testing. Build automated data quality monitoring and anomaly detection systems. SharePoint (Intraverse) Platform Ownership Serve as primary administrator and strategic owner of Intradiem's complete SharePoint environment including all sites permissions workflows governance structures and integration with enterprise systems. Drive platform adoption through training programs best practices documentation user enablement initiatives and content governance policies. Optimize platform performance implement security protocols and ensure disaster recovery capabilities while managing information architecture that scales with organizational growth. Cross-Functional Partnership & Governance Work closely with IT and Security teams on data architecture access controls and compliance monitoring. Establish data stewardship programs and train business users on data literacy and responsible data usage. Lead data governance committee and establish policies for data sharing retention and lifecycle management. Conduct all business in accordance with Intradiem's policies and procedures. Perform all other duties as assigned. Your Background Technical Leadership Bachelor's degree required. 7+ years of experience in data management business intelligence or data architecture roles preferably in SaaS/enterprise software environments. Strong understanding of data modeling warehousing concepts and modern data architecture principles. Experience with business intelligence tools (Power BI and similar platforms) and partnering with external vendors. Working knowledge of databases data integration platforms and enterprise system connectivity. AI & Data Architecture Design enterprise AI governance frameworks and evaluate ML/AI platform integrations Architect modern data pipelines and infrastructure to support AI initiatives Lead cross-functional AI readiness assessments and capability development SharePoint Administration Administer SharePoint Online environments permissions and business process workflows Manage SharePoint integrations with Microsoft 365 ecosystem and coordinate updates Provide SharePoint training support and governance as needed to users and site administrators Leadership & Communication Proven ability to translate complex technical concepts into business value and executive-level communications. Experience leading cross-functional data initiatives and driving organizational change around a data-driven culture. Strong project management skills with the ability to balance strategic vision with hands-on execution when needed. Work Authorization Candidates must have the legal right to work in the country where the role is based at the time of application. Verification of identity and employment eligibility will be required during onboarding. Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic.

New 19 min(s). ago 🔥 View
Government Account Executive
wonderschool

Remote

About Wonderschool Wonderschool is harnessing the power of technology to support child care providers operating from their homes as well as in government and nonprofit sectors. Our products enable providers to build high-quality programs operate sustainable businesses and connect families to accessible child care solutions. We partner directly with state and local governments to modernize child care infrastructure improve access and deliver measurable outcomes for families and communities nationwide. About the Role We are building our government sales team and are interested in connecting with experienced Government Account Executives across a range of levels. This is not an urgent or time-sensitive search. We are interviewing on a rolling basis and will move at a thoughtful pace so please expect that we may be a bit slower to respond as we find the right fit. This is an individual contributor role. You will report to a senior sales executive who oversees multiple territories. If you are more senior there is room to take on additional territories and work directly with the CEO. We are open to hearing from candidates at different experience levels. What You Will Do Own full-cycle government sales within your territory Navigate complex multi-stakeholder 12+ month sales cycles Build relationships with legislators agency leaders and executive administration stakeholders Develop territory strategies aligned to legislative budget and election cycles Lead RFP responses and procurement processes Travel approximately 40% of the time as relationships are the core of this work and being in the room matters What We Are Looking For Experience selling to state governments and an understanding of how state agencies buy budget and make decisions A demonstrated track record of closing deals in complex B2G or enterprise environments The ability to operate independently and own your pipeline from first contact through close Deep understanding of procurement processes RFP cycles and legislative dynamics Strong strategic thinking with the ability to align value propositions to political and programmatic priorities CRM discipline and forecasting rigor Compensation Base salary $100000 to $200000 varies by level and scope Performance-based commission Stock options Benefits Health coverage (up to 100% for employee premiums up to 80% for dependents) WiFi and wellness stipends Flexible PTO paid holidays and mental wellness days Parental leave (eligible after 6 months) This is a full-time role 5-6 days a week with travel approximately 40% of the time.

New 19 min(s). ago 🔥 View
Provider Growth & AI Agent Operations Lead
wonderschool

Remote

Provider Growth & AI Agent Operations Lead Location San Francisco (Rincon Hill) Company Overview Mission Make high-quality early childhood education accessible to all by empowering childcare providers with tools and support while helping parents find quality learning environments. What We're Building A category-defining platform at the intersection of marketplace SaaS and public sector systems increasingly powered by AI. Wonderschool helps providers manage operations governments run large-scale childcare programs and families find trusted care. Series B backed by a16z Goldman Sachs and First Round. Company Culture Small fast-moving team that values ownership rapid experimentation and modern tools including AI and automation to increase leverage and impact. Role Summary Focus Own the provider customer lifecycle funnel from first touch through expansion and cross-sell. You'll drive 3-5x revenue growth over 12-18 months through go-to-market execution high-touch customer success and enabled product-led growth. The vast majority of your work will be identifying and capturing cross-sell opportunities across our provider base. You'll combine hands-on operator skills funnel management and team leadership to unlock revenue by connecting providers with additional Wonderschool solutions. Key Responsibilities Own the Provider Funnel and Cross-Sell Growth Own end-to-end conversion and customer lifecycle funnel for non-paying providers becoming paying customers and identifying cross-sell expansion opportunities Develop deep understanding of provider pain points business models and decision-making frameworks Serve as the primary voice of the customer in product and business strategy discussions Identify and pursue expansion opportunities with existing customers across the full Wonderschool product suite Test and recommend pricing and packaging models to optimize conversion expansion and revenue Build measurement systems to track revenue impact of initiatives Set ambitious revenue targets and execute toward them with discipline Enable Product-Led Growth Through Sales Customer Success and Account Management Support and activate product-led growth motions by building exceptional onboarding and success experiences that drive adoption and cross-sell Lead and manage provider success team executing customer success calls account management and quarterly business reviews Design and scale repeatable playbooks for provider onboarding activation and expansion across the product suite Develop coaching and enablement systems for small business consulting covering pricing budgeting operations and growth strategies Build systems to identify at-risk providers and execute proactive retention strategies Establish clear accountability and performance metrics tied to revenue and customer outcomes Create a provider community and usage model around Wonderschool tools Deploy AI Agents to Support Sales Success and Cross-Sell Partner with engineering to design and deploy AI agents that support provider engagement and drive cross-sell opportunities at scale Sales agents for automated outreach nurturing and conversion support Onboarding agents for intake qualification goal-setting and tool enablement Account management and expansion agents for ongoing engagement cross-sell identification and retention Define agent personas messaging frameworks and success metrics Review iterate on and approve all agent communications Manage agent performance measure impact on revenue and cross-sell conversion and optimize continuously Develop playbooks for seamless agent-to-human handoffs in complex scenarios Cross-Functional Leadership and Collaboration Collaborate closely with Product to inform roadmap based on provider feedback and revenue impact data Partner with Engineering to scope and execute agent builds and improvements Work with Sales on government sales dynamics enterprise pricing and procurement Influence company strategy on provider positioning messaging and go-to-market approach Champion provider voice internally translate feedback into action Work in-person with cross-functional teams to enable real-time collaboration and decision-making Required Qualifications 6+ years in customer success account management sales operations or business development roles Proven ability to build and lead high-performing teams Demonstrated track record of driving revenue growth and new customer conversion in B2B environments Direct experience with enterprise or marketplace customer engagement Strong communication and influence skills equally effective with customers and internal stakeholders Comfort with data and analytics ability to extract insights and measure impact Experience operating in ambiguous fast-paced startup environments 5 days/week in-office presence required to enable collaboration with cross-functional teams Preferred Qualifications Marketplace or two-sided platform experience Government or public sector sales experience Experience building and scaling success teams during high growth Familiarity with regulated industries (healthcare education childcare) Early experience with AI tools agents or automation workflows Product thinking and ability to translate customer feedback into strategy Background in small business or entrepreneurship SaaS implementation or onboarding experience Track record of expansion revenue and cross-sell success How You'll Work Operating Model Hands-on operator and strategic leader. You're expected to Spend significant time directly with providers visiting conducting calls and attending events to deeply understand their needs and identify expansion opportunities Use agentic tools (Claude Code Hermes OpenClaw) to automate workflows and measure impact Move fast and iterate based on feedback bias toward action over perfect information Own your metrics end-to-end from provider inputs to revenue outputs Partner with engineering and product on a daily basis to drive product-market fit Lead meetings with C-suite stakeholders interface with government customers and partners Work in-person 5-6 days/week in our San Francisco office to enable real-time collaboration and drive cross-functional decision-making What Success Looks Like (12-18 months) Active provider base generates 3-5x revenue growth from when you started Cross-sell playbooks are delivering measurable adoption of additional Wonderschool solutions Success playbooks are repeatable measured and becoming core to company operations High-performing team reporting to you with clear accountability to revenue and cross-sell metrics Reporting Structure This role reports into the executive team and sits within go-to-market and revenue operations partnering closely with the product and engineering teams to execute GTM strategy and funnel management. Compensation & Benefits Base Salary Competitive (commensurate with experience and market) Equity Meaningful equity package Additional Compensation Performance bonuses tied to revenue outcomes Benefits Package Health benefits 100% coverage for employee premiums 80% for dependents Dental and vision coverage 401(k) match Flexible PTO and paid holidays Mental wellness days Competitive parental leave (eligible after 6 months) WiFi wellness stipends and co-working space reimbursement Collaborative mission-driven workplace environment Application Ready to help childcare providers grow and unlock value for Wonderschool? Apply now with your resume a brief note on your most impactful revenue-driving accomplishment and any questions you have about the role. We review applications on a rolling basis and move quickly for strong candidates.

New 19 min(s). ago 🔥 View

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