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171,578 remote jobs

Customer Success Manager - Mid Market
Karbon

Remote Canada

About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries we have grown into a globally distributed team across the US Australia New Zealand Canada the United Kingdom and the Philippines. We are well-funded ranked 1 on G2 growing rapidly and have a people-first culture that is recognized with Great Place To Work certification and on Fortune magazine's Best Small Workplaces List. Are you motivated by owning the growth and value delivered to your portfolio of clients? Do you take pride in solving customer challenges and turning them into opportunities to drive real impact? As a Customer Success Manager at Karbon you'll take ownership of your own portfolio of clients. You'll become an expert in practice management best practices providing consultative advice that leads to scoping and delivering successful projects that drive change. You'll also function as a crucial link between our customersand our Product and GTM teams bringing customer insight into how we build and grow. About the Role Portfolio Growth & Renewal Strategy Create and own a success strategy for your customer portfolio identifying churn risk while surfacing expansion opportunities in healthy accounts. Own renewal and expansion strategy for your portfolio including proactive identification of cross-sell and upsell opportunities (including Billing & Payments). Drive Net Revenue Retention through deeper product adoption and expanded seat usage across your book of business. Operate in a metrics-rich environment using dashboards and insights to prioritize next best actions across your portfolio. Customer Relationships & Consultative Advice Build strong relationships with your customers using empathy to understand their challenges and become an expert at driving value with Karbon. Provide consultative advice on practice management best practices scoping and leading projects that drive meaningful change for the firm. Stay current on our Product Roadmap and promote demo and relay upcoming features to customers. Develop working fluency in accounting firm operations to translate Karbon capabilities into practical day-to-day value for your customers. Risk & Retention Proactively identify churn indicators through usage data health metrics and direct customer conversations. Take swift practical action when risk emerges aligning next steps to the customer's goals. Cross-Functional Collaboration Advocate for your customers internally feeding key insights to Product Sales and Support. Collaborate across Implementation Support and Education to ensure a seamless customer experience across the lifecycle. AI & Data Fluency Leverage AI-driven tools and usage analytics to identify expansion opportunities risk signals and productivity gains. About You Physically based in the US/Canada and confident working autonomously in a remote role with occasional travel to customer offices for site visits and events (approximately 5-10% of your time). Experience in a B2B SaaS enablement role (Success Services Consulting Training Account Management) with 2-3+ years of experience and a track record of success. (Preferable) A subject matter expert in the accountancy software market. A strategic thinker who plays to win and is comfortable owning a target. Strong relationship-building instincts paired with excellent communication and presentation skills. Tenacious in finding better ways to serve customers whether through useful information or shared best practice. Curious about how the best accounting firms operate with a natural instinct to share that insight in a consultative way. Effective program management skills including the ability to coordinate resources across a cross-functional team. Why Work at Karbon? Gain global experience across the USA Australia New Zealand UK Canada and the Philippines Excellent benefits package including + Paid Flexible Time Off with an encouraged 3 weeks use per year + Company paid medical for you and eligible spouse/partner and dependents + Company paid dental and vision and eligible spouse/partner and dependents + Fully company funded short and long term disability + Fully company paid life insurance + 401(k) with company matching + Flexible Spending Account + Up to 8 weeks paid parental leave + Work-from-home stipend Work with (and learn from) an experienced high-performing team A collaborative team-oriented culture that embraces diversity invests in development and provides consistent feedback Be part of a fast-growing company that firmly believes in promoting high performers from within Please be aware that Karbon will only contact you via email from our domain karbonhq.com. If you receive an email from any other domain please do not click any of those links. Karbon embraces diversity and inclusion aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align we do encourage you to still apply. You could still be the right person for the role! We recruit and reward people based on capability and performance. We don't discriminate based on race gender sexual orientation gender identity or expression lifestyle age educational background national origin religion physical or cognitive ability and other diversity dimensions that may hinder inclusion in the organization. Generally if you are a good person we want to talk to you. If there are any adjustments or accommodations that we can make to assist you during the recruitment process and your journey at Karbon contact us at people.support@karbonhq.com for a confidential discussion. At this time we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

New 13 min(s). ago 🔥 View
Research Nurse - Per Diem - Independent Contractor - Vernon, British Columbia
Syneos Health

Remote Canada

Research Nurse - Per Diem - Independent Contractor - Vernon British Columbia Illingworth Research Group provides a range of patient focused clinical services to the pharmaceutical healthcare biotechnology and medical device industries. These include mobile research nursing patient concierge medical photography and clinical research services. Illingworth are experts with experience across all study phases and in a diverse range of therapeutic areas. Illingworth Research Group is a global organization operating in over 45 countries bringing clinical research directly into the home of the patient to improve the experience of patients involved in clinical trials and the quality of their lives. Job Responsibilities Fully conversant with the trial protocol Case Report Forms (CRFs/eCRF) off-site manual (if applicable) supporting documents procedures and timelines to enable day to day running of the trial including all relevant SOPs. Communicate effectively with the Illingworth research nurse project manager (RNPM) Research nurse manager site staff and the Principal Investigator to ensure a smooth and efficient flow of information. Maintain accurate documentation including electronic transfer of data as per Illingworth SOPs throughout the trial ensuring subject confidentiality adhering to GCP and data protection requirements. Attend Site Initiation Visits (SIV) as required and any other necessary meetings including multi- disciplinary project management and client-facing meetings. Coordinate (working with the RN team) and complete subject trial visits on- and off-site. Ensure all trial related procedures and assessments are completed according to the protocol and relevant SOPs and that data is collected accurately. Administer trial medication as per the protocol and facilitate the safe storage transfer and accountability of trial medication in accordance with Illingworth SOPs. Process and safely package and dispatch samples liaising with courier companies and organizations in line with project requirements and supporting documents. Assist in identifying potentially eligible patients for research projects and assist with patient recruitment into clinical trials providing information and support for those patients for on- and off-site care. Ensure the accurate reporting of adverse events (AEs) and serious adverse events (SAEs)/suspected unexpected serious adverse reactions (SUSARs) to the site team and relevant RNPM providing support for any additional follow-up that may be required. Report any suspected misconduct or fraud to Illingworth and associated companies. Qualifications Registered nurse with a minimum of 2 years' post qualification experience. Research and clinical trials experience with GCP certification. Knowledge of research design and methodology desirable. Experience and knowledge of clinical nursing skills such as Venepuncture and ECG preferable. Ability to work autonomously with initiative in a team within a multidisciplinary environment. Excellent verbal and written communication skills. Ability to prioritize and manage multiple tasks. Good working knowledge of computer software including Outlook Word Excel and PowerPoint as a minimum. Additional Information Tasks duties and responsibilities as listed in this job description are not exhaustive. The Company at its sole discretion and with no prior notice may assign other tasks duties and job responsibilities. Equivalent experience skills and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company at its sole discretion will determine what constitutes as equivalent to the qualifications described above. Further nothing contained herein should be construed to create an employment contract. Occasionally required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates including the implementation of the EU Equality Directive in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act including the provision of reasonable accommodations when appropriate to assist employees or applicants to perform the essential functions of the job.

New 13 min(s). ago 🔥 View
Application Support Specialist
On Side Restoration

Remote Canada

Position Summary The Application Support Specialist is a key member of the IT team ensuring the business applications our crews and support teams rely on every day are secure reliable and running at their best. As the subject matter expert for assigned applications you'll provide technical support troubleshoot issues collaborate with stakeholders and identify opportunities to improve systems and processes across the business. Working closely with internal teams and external vendors you'll help deliver technology solutions that support operational excellence drive efficiency and enable a great user experience. (This posting reflects an existing vacancy) Compensation Salary Range $80000-$90000 Salary based on skills qualifications and experience Annual Performance Incentive Bonus – Percentage of base salary subject to personal and company performance. Benefits Extended health coverage (medical dental vision etc.) Employee assistance program (EAP) Group RRSP with company matching DPSP Life and disability insurance Opportunities for advancement and internal mobility What You’ll Do Support administer and maintain business-critical applications. Act as the primary point of contact and subject matter expert for assigned systems. Troubleshoot and resolve application issues ensuring minimal disruption to business operations. Partner with business stakeholders to understand needs and recommend effective solutions. Coordinate with software vendors and technical teams to support upgrades enhancements and issue resolution. Assist with system testing configuration and implementation of new features and functionality. Develop and maintain application documentation processes and training materials. Identify opportunities to improve application performance user experience and business processes. Support data integrity reporting and informed decision-making across the organization. What You Bring Experience supporting and administering enterprise business applications. Strong analytical troubleshooting and problem-solving skills. Ability to translate business needs into practical technology solutions. Excellent communication and relationship-building skills. A customer-focused approach with a commitment to service excellence. Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment. A continuous improvement mindset and a passion for helping teams succeed. Why You’ll Love Working Here A workplace that values respect integrity generosity excellence and being customer driven Opportunities to grow your career and learn from the best in the industry A culture that celebrates teamwork inclusion and customer-driven service Of Note We’re proud to support a flexible hybrid approach which gives everyone the best of both worlds. While there are no minimum or maximum time requirements each team’s need for in-person connections will be different and there will be times you’ll join your colleagues at the office. At On Side everything starts with people. We live our values — respect integrity generosity excellence and customer focus — in everything we do. Join a team that helps families businesses and communities rebuild when it matters most. You’ll contribute to a workplace where people come together to bring order to chaos. Make a real impact do work that matters and grow your career with us. Your application is always reviewed by real people. We don’t use artificial intelligence to screen assess or select applicants for this role. Pay $80000.00-$90000.00 per year Benefits Casual dress Company events Dental care Disability insurance Employee assistance program Life insurance On-site parking RRSP match Work from home Application question(s) To be eligible for this position the candidate must be either a Canadian citizen a Permanent Resident or holder of an Open Work Permit. Which are you? How many years of experience do you have in Tier 2/Tier 3 application support software troubleshooting or IT system administration? Briefly list the key business applications ERPs or core software suites you have previously supported (e.g. Microsoft Dynamics proprietary internal tools CRM systems or industry-specific software) Do you have hands-on experience administering or supporting financial ERP systems like Microsoft Dynamics NAV or Business Central? Briefly describe your experience working with Microsoft Copilot Power Automate or Power Apps. What is a specific automation or workflow you helped build or support to improve a business process? Briefly describe your experience working in an Agile environment The majority of your working time will be from home however there is regular in office time required. What branch would you be working from for all in office time? (see our website for locations) Work Location Remote

New 14 min(s). ago 🔥 View
Senior Technical Success Engineer
BackStory

Remote Canada

As a Senior Technical Success Engineer at Backstory you will own the hardest issues our largest customers raise. You work them from intake to root cause reading logs querying live data stores and establishing a solution. You will have the internal tooling and data access to investigate properly before ever asking a customer to check something you could have checked yourself. You will have the standing to hold a boundary when Sales Engineering or the customer pushes for a shortcut. This is a role for someone who has outgrown the queue and wants the cases that require judgement rather than throughput. Your findings do not stop at case closure they become documentation education product signal and better escalations for the whole team. This role trends toward full competency at 12–18 months so the first six months here are disorienting by design. Our platform is deep the data is enormous and the challenges can be complex and multifactorial. The people who come through become the ones the rest of the company routes its hardest questions to. What you will do Own complex escalations for strategic accounts end-to-end without oversight. Triage cases at intake as defect configuration expectation or data availability. Resolve post-go-live configuration problems that present as product faults route what belongs to other CSG teams. Investigate with internal tooling before contacting the customer including on surfaces we do not control. Diagnose live issues by querying the underlying data stores. Present investigation timelines to customers and to internal audiences. Carry a full caseload to team standards - 4.5-day time to resolution 95% SLA without closing cases early to hit them. Escalate to Engineering with stakes timing and affected-user count attached. Hold ticket-quality and escalation standards when asked to bypass them. Review AI-generated answers with the Technical KB Manager and improve the source artifacts behind them. Submit specific documentation requests to the KB queue return technical review on drafts within five business days. Review teammates' investigations as you grow into the role. What you will bring Enterprise technical support experience including at least one support role held for 18 months or more. Escalation ownership at a SaaS company whose product moves data between two systems the customer controls. A habit of investigating before replying with specific logs queries and consoles you can name. The ability to diagnose a production issue with a live query. SQL SOQL or equivalent the reasoning matters more than the dialect. Experience holding a written standard under pressure without conceding a defect or blaming the customer. A recurring question you spotted specified and saw through to published documentation. Authorship optional. Communication that separates the technical answer from the relationship problem and addresses both. Nice to have AI tooling in your own workflow and a clear account of where it failed and when you stepped back in. About Backstory.ai Backstory helps companies understand the state of their revenue business by answering questions that span customer interactions sales activity pipeline health and deal execution. The platform operates over trillions of sales activities millions of deals and more than 160 million business contacts giving customers a unified view of the signals that drive revenue. Companies such as Nvidia OpenAI AMD Red Hat and Databricks rely on Backstory to surface risks identify opportunities and understand what's happening across their business. Backstory is building AI systems that reason over massive amounts of enterprise data to help business leaders understand what's happening in their business and what to do next. We work at the intersection of large language models retrieval evaluation distributed data systems and product design turning billions of signals from across the enterprise into insights people can trust. The underlying challenges span reasoning search ranking data quality knowledge representation and operating AI systems against continuously evolving real-world information. We value ownership highly — the ability to take an idea through all the stages from conception to shipping a product. This reflects throughout our company but is especially true in engineering. As an engineer at Backstory you'll be a part of a highly independent and autonomous team. Since we're building out a robust data layer that needs to be presented elegantly to the end-user you'll be working with a large array of different technologies and fields. Expect lots of interesting challenges. Headquartered in San Francisco CA Backstory is backed by Y Combinator and Silicon Valley’s top investors including ICONIQ Capital Andreessen Horowitz Lightspeed Venture Partners Akkadian Ventures and Mubadala Capital. Backstory is listed in the top 20 percent of Inc 5000 companies is a regular leader in our key categories on G2 and is on the Forbes list of America’s Best Startup Employers. For more information please visit www.backstory.ai. We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

New 14 min(s). ago 🔥 View
Instructor-Azure Data Engineer
Montreal College of Information Technology

Remote Canada

Organization Montreal College of Information Technology (MCIT) Location Montreal QC / Remote (Live Instructor-Led) Employment Type Part-Time / Contract (Evening Classes/6-9pm) About the Role Montreal College of Information Technology is seeking an expert Bilingual Azure Data Engineering Instructor to teach our comprehensive curriculum covering Azure Synapse Analytics Azure Data Factory (ADF) and Azure Databricks. You will guide career changers and aspiring data professionals through a rigorous hands-on syllabus transforming them into job-ready cloud data practitioners. Program Page https//www.montrealcollege.ca/diplomas/business-intelligence-analyst Curriculum Scope & What You Will Teach You will lead live classes through a structured project-driven syllabus divided into core technology modules Azure Synapse Analytics & Data Warehousing Architecting cloud data warehouses managing dedicated vs. serverless SQL pools table distribution/partitioning strategies data migration and advanced analytics with Spark pools. Azure Data Factory & Data Pipelines Designing robust ETL/ELT pipelines mapping/wrangling data flows pipeline orchestration triggers security/compliance and data governance integration (Azure Purview). Azure Databricks & Delta Lake Setting up workspaces Apache Spark (RDDs DataFrames Spark SQL) Lakehouse architecture with Delta Lake (ACID transactions time travel) MLlib machine learning basics and workflow automation. Key Responsibilities Live Instruction Deliver engaging evening sessions (Mon & Wed 1800–2000) using a bilingual (English/French) approach. Practical Mentorship Oversee hands-on lab sessions helping students build real-world pipelines manage cloud clusters and troubleshoot code. Student Success Assess technical projects provide actionable feedback and prepare students for employment in Montreal's tech sector. Required Qualifications Industry Experience Proven professional background as a Data Engineer Cloud Data Architect or Senior BI Developer. Technical Mastery Deep hands-on expertise in Azure Data Factory Azure Synapse Analytics and Azure Databricks (Apache Spark / Delta Lake). Language Skills Fully bilingual (English and French) with the ability to explain complex architectural concepts fluently in both languages. Communication A passion for teaching mentoring and guiding students from diverse professional backgrounds. Pay Up to $70.00 per hour Experience Azure Data Architect or Senior Data Engineer 5 years (Required) Language English & French (Required) Work Location Remote Pay $65.00-$70.00 per hour Work Location Remote

New 14 min(s). ago 🔥 View

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