At Zimmer Biomet we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team we focus on development opportunities robust employee resource groups (ERGs) a flexible working environment location specific competitive total rewards wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included respected empowered and recognised. Job Summary Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership a focus on shaping the future and a mission dedicated to alleviating pain and improving the quality of life for people around the world. The Manager APAC Service Commercial is responsible for driving service revenue growth and managing the end-to-end commercial service operations across the Asia Pacific region. This role owns the full service revenue lifecycle — from strategic offering design and quotation through to billing — while leading the development and execution of service sales processes tiered service offerings and placement and rental programs. The role requires a commercially astute leader who can bridge service operations and sales working closely with country teams finance and commercial leadership to maximize service revenue performance across APAC. Principal Duties & Responsibilities 1. Drive Service Revenue via Tiered Offerings Develop manage and continuously optimize a portfolio of tiered service offerings (e.g. Basic Advanced Premium/Comprehensive service contracts) tailored to the needs of APAC markets. Define value propositions for each service tier ensuring clear differentiation and alignment with customer needs competitive positioning and regional market dynamics. Collaborate with Marketing Product Management and Global Service teams to design and launch new service packages and bundles that drive incremental revenue. Conduct regular market analysis and customer segmentation to identify opportunities to upsell and cross-sell service contracts and value-added offerings. Work with country teams to localize tiered service offerings in line with regulatory requirements pricing norms and customer expectations across APAC markets. Monitor service offering performance and recommend adjustments to pricing scope and structure to maximize revenue and customer retention. 2. Service Revenue End-to-End Process Owner (Quotation to Billing) Serve as the regional process owner for the complete service revenue cycle encompassing quotation generation contract execution order management invoicing and billing. Design document and implement standardized end-to-end service revenue processes across all APAC countries ensuring consistency accuracy and compliance. Identify and resolve bottlenecks errors and inefficiencies within the quotation-to-billing workflow to reduce cycle times and improve revenue realization. Partner with Finance IT and Operations teams to ensure seamless system integration (e.g. CRM ERP CPQ tools) supporting the service revenue process. Establish governance mechanisms including process audits controls and escalation pathways to ensure process adherence across country teams. Lead continuous improvement initiatives within the quotation-to-billing process to enhance accuracy speed and customer 3. Service Revenue Tracking Own the regional service revenue reporting framework providing timely and accurate visibility into service revenue performance across APAC countries and business segments. Develop and maintain dashboards scorecards and reports tracking key service revenue metrics including contract renewal rates revenue attainment vs. target revenue by offering tier and billing accuracy. Conduct regular revenue performance reviews with country service managers and commercial leadership identifying risks gaps and growth opportunities. Provide forward-looking revenue forecasts and pipeline analysis to support business planning and resource allocation decisions. Collaborate with Finance to ensure service revenue is accurately recognized reported and reconciled in line with company accounting standards and policies. Establish early warning indicators and corrective action plans to address revenue shortfalls proactively. 4. Service Sales Process Owner Define implement and continuously improve the APAC service sales process covering lead generation opportunity management proposal development negotiation and contract closure. Develop and maintain service sales playbooks tools and training materials to enable country service and commercial teams to effectively sell service contracts and offerings. Partner with the Sales and Service leadership to align service sales activities with capital equipment sales cycles ensuring service contracts are positioned at the point of equipment placement. Establish and monitor service sales KPIs including pipeline coverage win rates average contract value and time-to-close driving accountability across country teams. Lead the design and rollout of service sales incentive frameworks and campaigns to motivate and accelerate service contract sales across the region. Act as the regional subject matter expert on service commercial terms pricing and contract structures supporting country teams in complex negotiations 4. Service Placement & Rental Process Owner Own and manage the APAC service placement and rental program including program design commercial terms operational workflows and performance tracking. Develop standardized placement and rental agreement frameworks pricing models and eligibility criteria in alignment with global guidelines and regional market requirements. Collaborate with Sales Finance Legal and Operations to ensure placement and rental programs are commercially viable compliant and operationally executable. Oversee the end-to-end lifecycle management of placed and rented equipment including contract initiation utilization monitoring billing and asset recovery. Identify opportunities to expand placement and rental programs as a strategic tool to grow installed base drive service revenue and improve market penetration across APAC. Establish governance and reporting for placement and rental programs ensuring visibility into asset utilization revenue contribution and program profitability. This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions. Education/Experience Requirements Bachelor's degree in Business Administration Commerce Engineering or a related field (required) Minimum 7–10 years of experience in service commercial management service sales or related commercial operations roles Minimum 3–5 years of experience in a regional APAC role with multi-country responsibility Proven track record of driving service revenue growth and managing commercial processes in a B2B environment Experience in medical devices robotics high-technology or capital equipment industries is highly desirable Demonstrated experience owning end-to-end commercial processes including quotation contracting and billing Strong commercial acumen with the ability to develop and execute revenue growth strategies Deep understanding of service contract models tiered service offerings and placement/rental business models Excellent analytical skills with the ability to interpret revenue data and translate insights into actionable strategies Strong process orientation with experience in process design documentation and governance Effective cross-functional collaborator with the ability to influence without direct authority Excellent communication and presentation skills with the ability to engage senior stakeholders across diverse markets Proficiency in CRM ERP and CPQ systems (e.g. Salesforce SAP Oracle) experience with data visualization tools (e.g. Power BI Tableau) is an advantage Fluency in English (required) proficiency in additional APAC languages is an advantage Travel Requirements Up to 50 percent Applicants should be willing to work flexible hours including evenings weekends and the possibility of holidays EOE/M/F/Vet/Disability

Company Carew Industries Pty Ltd Trading As FD Builds Rockhampton Location Rockhampton Area (with potential for flexible/work-from-home components) Employment Type Part-time (with potential to expand) About Us Carew Industries Pty Ltd trading as FD Builds Rockhampton is a growing business specialising in the sale of sheds and related building and construction projects. With increasing demand we are looking for a highly organised and customer-focused professional to support our operations and enhance our client experience. About the Role This role is central to the day-to-day running of our shed sales and project coordination process. You will act as the key point of contact between customers admin sales contractors builders and suppliers. Working closely with the owner you will manage customer enquiries coordinate project timelines and ensure smooth communication across all stages of each project. Depending on your knowledge of the industry the role may extend to assisting with sales and quoting. Key Responsibilities Act as the primary contact for customer enquiries (phone email messaging) Provide updates on delivery timeframes project progress and issue resolution Manage and coordinate communication between Sales Contractors and builders Shed suppliers and material providers Assist with scheduling and tracking project milestones Resolve customer concerns promptly and professionally Maintain accurate records of customer interactions and project details Support general administrative and operational tasks as required Working Hours Monday to Friday 1000am – 200pm (initially) Flexibility required with potential for increased hours as the business grows About You We are looking for someone who is An excellent communicator with strong interpersonal skills Highly organised and able to manage multiple tasks at once Confident dealing with customers and resolving issues calmly and professionally Proactive and able to work independently Flexible and adaptable in a growing business environment Skills & Experience Essential Previous experience in customer service and/or project coordination Strong phone manner and written communication skills Good organisational and time management abilities Highly Desirable Experience in the building construction or shed industry Understanding of project workflows (from sale through to installation) Familiarity with coordinating trades or suppliers What We Offer Opportunity to join a growing family-run business Flexible working environment Potential for role growth and increased hours over time Direct involvement in a fast-moving and practical industry How to Apply Please submit your resume along with a brief cover letter outlining your experience and why you would be a great fit for this role. Pay $31.19 per hour Work Location Remote

At Zimmer Biomet we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team we focus on development opportunities robust employee resource groups (ERGs) a flexible working environment location specific competitive total rewards wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included respected empowered and recognised. Job Summary Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership a focus on shaping the future and a mission dedicated to alleviating pain and improving the quality of life for people around the world. The Manager APAC Service Tech Support & Training is senior technical leadership role responsible for delivering expert-level technical support building field service and repair center technical capabilities and establishing the infrastructure for future Service Engineering Centers across the Asia Pacific region. This role serves as the regional authority for ROSA robotic system technical escalations owns the technical competency and capacity framework for Field Service Engineers (FSEs) and Repair Center technicians and plays a pivotal role in shaping the long-term technical service strategy for APAC — including the development of next-generation Service Engineering Centres such as ROB (Robotics Olive Branch) or equivalent regional hubs. Principal Duties & Responsibilities 1. ROSA Technical Level 3 Support & Escalations Serve as the regional Level 3 technical authority for ROSA robotic systems providing expert-level diagnostic and troubleshooting support for complex unresolved technical issues escalated from Level 1 and Level 2 support tiers. Own the regional escalation management process ensuring timely resolution of critical technical issues affecting ROSA field operations and repair canters across APAC. Act as the primary technical interface between APAC service teams and Global Technical Support / R&D engineering teams for escalated cases requiring product-level investigation or design feedback. Analyse escalation trends and recurring technical failures to identify systemic issues driving root cause analysis (RCA) and coordinating corrective and preventive actions (CAPA) with relevant stakeholders. Maintain a regional knowledge base of technical solutions troubleshooting guides and escalation case histories to improve first-time resolution rates and reduce repeat escalations. Provide on-site technical support for critical customer situations complex installations or high-priority escalations where remote resolution is not feasible. Contribute to the development and review of technical service bulletins field corrective actions and product improvement recommendations based on APAC field experience. 2. ROSA FSE and Repair Centre Training Support & Coaching Design develop and deliver comprehensive technical training programs for ROSA Field Service Engineers (FSEs) and Repair Center technicians across APAC covering installation preventive maintenance troubleshooting repair and software/hardware updates. Collaborate with Global Training and Technical teams to localize and adapt global training curricula to meet APAC-specific operational regulatory and language requirements. Provide hands-on coaching mentoring and on-the-job training support to FSEs and Repair Center technicians particularly for newly onboarded team members or those transitioning to new ROSA product platforms. Establish and manage a structured training calendar for APAC ensuring all FSEs and Repair Center staff receive timely and relevant technical training aligned with product updates new releases and identified competency gaps. Develop and maintain training materials including technical manuals e-learning modules practical assessments and simulation exercises in partnership with Global Training teams. Evaluate training effectiveness through assessments field performance data and feedback mechanisms continuously refining training content and delivery methods. Support country service managers in identifying individual and team training needs developing targeted development plans to address gaps. 3. ROSA FSE & Repair Centre Technical Competency and Capacity Owner Own and govern the APAC technical competency framework for ROSA FSEs and Repair Center technicians defining role-specific technical skill requirements certification levels and proficiency standards. Maintain a current and accurate view of technical competency levels across all APAC FSEs and Repair Center staff identifying gaps and driving structured development plans to close them. Own technical capacity planning for APAC working with country service managers and HR to ensure the region has the right number of technically qualified FSEs and Repair Center technicians to meet current and future service demand. Establish and manage a technical certification and recertification program for ROSA ensuring all FSEs and Repair Center technicians maintain up-to-date qualifications in line with product evolution and regulatory requirements. Define and track technical competency KPIs (e.g. certification rates competency assessment scores time-to-competency for new hires) and report progress to regional service leadership. Partner with HR and Talent Acquisition to define technical hiring profiles support recruitment processes and onboard new technical service staff effectively. Develop succession and depth-of-capability plans to ensure technical resilience and continuity across APAC service operations 4. Setup Future Service Engineering Centres (ROB REM & Equivalent) Lead the strategic planning design and establishment of future APAC Service Engineering Centres including Robotics Operations Bases (ROB) Repair Engineering Modules (REM) and other regional technical hubs as defined by the service strategy. Define the operational model scope of services infrastructure requirements tooling equipment and staffing needs for each Service Engineering Centre in alignment with global standards and APAC business requirements. Develop detailed business cases project plans and investment proposals for the establishment of new Service Engineering Centres securing stakeholder alignment and organizational approvals. Lead cross-functional project teams — including Facilities IT Supply Chain Quality Regulatory and HR — to execute the setup and commissioning of new Service Engineering Centres on time and within budget. Establish quality management systems standard operating procedures (SOPs) and regulatory compliance frameworks for new Service Engineering Centres ensuring readiness for operational launch. Define and implement the technical capability roadmap for each Service Engineering Centre including planned expansions in repair scope product coverage and service capacity over time. Benchmark APAC Service Engineering Centre models against global best practices and industry standards incorporating learnings into the design and continuous improvement of regional hubs. Serve as the ongoing operational and technical governance owner for established Service Engineering Centres ensuring performance standards are met and capabilities are continuously developed. This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions. Expected Areas of Competence (i.e. knowledge skills and abilities) Bachelor's degree in Engineering (Mechanical Electrical Biomedical Mechatronics or related field) (required) Relevant technical certifications in robotics medical devices or electromechanical systems (advantageous Experience in medical devices robotics high-technology or capital equipment industries is highly desirable Minimum 8–12 years of experience in technical support field service engineering or service operations roles within medical devices robotics or high-technology industries Minimum 3–5 years in a regional APAC leadership or senior technical role with multi-country responsibility Demonstrated hands-on experience with ROSA robotic systems or equivalent surgical robotic / capital medical equipment platforms (strongly preferred) Proven experience in designing and delivering technical training programs for field service or repair center teams Experience in establishing or significantly transforming service operations infrastructure (e.g. repair centers technical hubs) is highly desirable Track record of managing complex technical escalations and interfacing with R&D or global engineering team Fluency in English (required) proficiency in additional APAC languages is an advantage Deep technical expertise in robotic systems electromechanical devices and medical device service operations Strong diagnostic and analytical problem-solving skills for complex multi-system technical issues Excellent coaching mentoring and knowledge-transfer capabilities Strong project management skills with the ability to lead multi-workstream cross-functional initiatives Strategic thinker with the ability to translate long-term service vision into actionable plans Effective communicator with the ability to convey complex technical information to both technical and non-technical audiences Proficiency in service management platforms (e.g. Salesforce Field Service SAP ServiceMax) and technical documentation tools Fluency in English (required) proficiency in additional APAC languages is an advantage Travel Requirements Up to 50 percent Applicants should be willing to work flexible hours including evenings weekends and the possibility of holidays EOE/M/F/Vet/Disability

At Zimmer Biomet we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team we focus on development opportunities robust employee resource groups (ERGs) a flexible working environment location specific competitive total rewards wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included respected empowered and recognised. Job Summary Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership a focus on shaping the future and a mission dedicated to alleviating pain and improving the quality of life for people around the world. The Manager APAC Service Continuous Improvement is responsible for driving systematic and sustainable improvements across service operations in the Asia Pacific region. This role leads the identification design and implementation of process improvements across ROSA Field Service and Surgical/SET Service Repair Centers with a focus on harmonizing service processes elevating service metrics performance and enhancing overall operational effectiveness. The ideal candidate is a results-driven leader with a strong background in service operations lean/continuous improvement methodologies and cross-functional collaboration in a complex multi-country environment. Principal Duties & Responsibilities 1. Drive Regional and Country Service Process Improvements Lead end-to-end continuous improvement initiatives across APAC countries identifying inefficiencies and implementing scalable solutions in service delivery workflows. Conduct regular process assessments and gap analyses at the regional and country level to prioritize improvement opportunities. Develop and deploy standardized service process frameworks tools and best practices across all APAC markets. Partner with country service managers to localize and implement improvement initiatives while maintaining regional consistency. Facilitate root cause analysis (RCA) and corrective/preventive action (CAPA) processes to address recurring service issues. Champion a culture of continuous improvement (CI) by coaching and enabling local service teams on CI methodologies (e.g. Lean Six Sigma Kaizen). 2. Harmonize Service Processes with Other Functions Collaborate cross-functionally with Sales Marketing Supply Chain Quality Finance and Technical Support to align service processes and eliminate silos. Establish and maintain standardized service process documentation ensuring alignment with global standards and local regulatory requirements. Lead cross-functional working groups to design integrated workflows that improve the end-to-end customer service experience. Serve as the regional liaison between service operations and other business functions to ensure process changes are communicated adopted and sustained. Support the integration of new products systems or organizational changes into existing service processes with minimal disruption. 3. Drive Service Metrics Improvements Define track and report on key service performance indicators (KPIs) including but not limited to First Time Fix Rate (FTFR) Mean Time to Repair (MTTR) Customer Satisfaction (CSAT/NPS) Service Response Time Parts Fill Rate and Repair Turnaround Time (TAT). Analyze service metrics data to identify trends performance gaps and improvement opportunities at the regional and country level. Develop and execute data-driven action plans to achieve and sustain KPI targets across APAC. Establish regular performance review cadences with country and regional service leadership to monitor progress and drive accountability. Benchmark APAC service performance against global standards and industry best practices recommending corrective actions where needed. Develop dashboards and reporting tools to provide real-time visibility into service performance for key stakeholders. 4. Drive Operational Effectiveness for ROSA Field Service and Service Repair Centers Lead operational excellence initiatives specifically for ROSA Field Service operations and Service Repair Centers across the APAC region. Optimize field service engineer (FSE) scheduling dispatching and utilization to maximize productivity and customer responsiveness. Drive improvements in Service Repair Center workflows including intake triage repair execution quality inspection and return logistics. Identify and implement technology and digital tools (e.g. FSM platforms ERP/CRM systems) to enhance field service and repair center efficiency. Ensure compliance with service quality standards safety protocols and regulatory requirements across all APAC service operations. Support capacity planning and resource optimization for field service and repair center teams to meet regional demand. Lead initiatives to reduce service costs while maintaining or improving service quality and customer satisfaction. This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions. Expected Areas of Competence (i.e. knowledge skills and abilities) 7+ years of experience in Service Operations Field Service or Service Supply Chain. Strong experience with service management systems (preferably ServiceMax or Salesforce-based FSM). Solid analytical skills with experience managing operational KPIs and business dashboards. Strong project management and process improvement capabilities. Excellent communication and cross-functional stakeholder management skills. Ability to work without specific direction on daily activities Proven ability to follow all internal communication and documentation Must demonstrate mutual respect ongoing communication and a positive outlook with both internal team members and customers Proficiency in using Salesforce ServiceMax tools and software Must be a highly collaborative individual working closely with PDMs PDDs and recon representatives Education/Experience Requirements Bachelor's degree in Engineering Business Administration Operations Management or a related field (required) Lean Six Sigma Green Belt or Black Belt certification (strongly preferred) Minimum 7–10 years of experience in service operations field service management or continuous improvement roles Minimum 3–5 years of experience in a regional or multi-country APAC role Proven track record of leading and delivering measurable process improvement initiatives in a service environment Experience with medical device robotics or high-technology service operations is highly desirable Strong analytical and problem-solving skills with the ability to translate data into actionable insights Proficiency in CI methodologies Lean Six Sigma Kaizen PDCA or equivalent Excellent project management skills PMP certification is a plus Strong interpersonal and stakeholder management skills across diverse multicultural teams Effective communicator with the ability to present complex information clearly to senior leadership Proficiency in service management platforms (e.g. Salesforce Field Service SAP ServiceMax) and data visualization tools (e.g. Power BI Tableau) Fluency in English (required) proficiency in additional APAC languages is an advantage Familiarity with ROSA robotic systems or similar surgical/medical platforms is an advantage Travel Requirements Up to 50 percent Applicants should be willing to work flexible hours including evenings weekends and the possibility of holidays EOE/M/F/Vet/Disability

About Revolut People deserve more from their money. More visibility more control and more freedom. Since 2015 Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending saving investing exchanging travelling and more — help our 70+ million customers get more from their money every day. As we continue our lightning-fast growth‌ 2 things are essential to our success our people and our culture. In recognition of our outstanding employee experience we've been certified as a Great Place to Work. So far we have 13000+ people working around the world from our offices and remotely to help us achieve our mission. And we're looking for more brilliant people. People who love building great products redefining success and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our Financial Crime team blends regulatory expertise with data-driven thinking to make sure our products meet legal and policy requirements and deliver real value to customers. In a fast-moving digital environment they stay one step ahead by finding smart scalable ways to prevent financial crime. We’re looking for an experienced data-driven FinCrime Risk Manager with a robust background in banking sanctions covering both retail and business. You’ll provide oversight on sanctions lists enhance our sanctions risk management for effectiveness and efficiency and drive projects from conception to implementation. Up to shape what's next in finance? Let’s get in touch. What you'll be doing Overseeing the design implementation and maintenance of the sanctions compliance programme Ensuring business activities comply with international sanctions regulations (OFAC UN EU etc.) Overseeing the management of sanctions-related alerts incidents and investigations ensuring timely and accurate reporting to relevant authorities Supervising the development and enhancement of screening systems to detect and prevent sanctioned activity Ensuring the effectiveness of customer transaction and third-party screening processes Overseeing the implementation and optimisation screening tools and technologies to improve efficiency and accuracy Ensuring staff is adequately trained on sanctions and screening policies and procedures Identifying and assessing sanctions and screening risks implementing appropriate risk mitigation strategies and reporting findings to senior management Conducting regular risk assessments and thematic reviews to ensure compliance with regulatory standards Monitoring regulatory changes ensuring timely implementation of new requirements Representing the company in external audits and regulatory inspections What you'll need Exposure to banks and regulators (DGT) in France to understand local operations Experience in financial crime sanctions compliance (FCC) and risk management working in either a consultancy or financial institution Excellent knowledge of global requirements for sanctions controls Experience performing detailed sanctions and financial crime risk assessments and assessing designing and testing controls A good understanding of both traditional and innovative financial services products (crypto buy now-pay later etc.) and associated financial crime risks Proficiency in performing detailed and efficient research of regulatory requirements industry guidance and case studies in relation to new markets or products An understanding of industry-wide financial crime practices and trends Solid analytical critical thinking and decision-making skills To be highly organised with a structured working style Impressive report writing and presentation skills Excellent stakeholder management skills Fluency in English and French with impeccable communication skills Building a global financial super app isn’t enough. Our Revoluters are a priority and that’s why in 2021 we launched our inaugural D&I Framework designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural hard-working team. Important notice for candidates Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles. Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment. Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails with an @revolut.com domain. We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this it’s a scam. Report it immediately. By submitting this application I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect my application may be rejected any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice Notice This is a remote position based in Portugal.