Remote Argentina
Updated Today Location Remote B Argentina Job ID 25111856-OTHLOC-7314-2DR Not ready to apply? Join our Talent Network Description Site Contract Specialist I/Contract Manager I – Sponsor Dedicated (Remote – Mexico Brazil Argentina) Syneos Health is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum helping them navigate complexity anticipate change and accelerate progress. Our Clinical Solutions team members act with a drug development mindset applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape. Whether you join us in a Functional Service Provider partnership or a Full-Service environment you’ll collaborate with passionate problem solvers innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another our customers and most importantly for those in need. Discover what your 25000 future colleagues already know Why Syneos Health We are passionate about developing our people through career development and progression supportive and engaged line management technical and therapeutic area training peer recognition and total rewards program. We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world we can shape the future of healthcare driving impact for customers and defining the pace of patient progress. Job Responsibilities Site Contracts Specialist I /Contract Manager I – Sponsor Dedicated (Remote - Mexico Brazil Argentina) Are you looking to grow your career in clinical research contracts and site start-up? We are seeking a Contract Manager I to join a high-performing Sponsor-Dedicated team supporting a leading global biopharmaceutical company. In this role you will support the negotiation and management of clinical trial agreements and study budgets while partnering with internal stakeholders and investigative sites to help advance clinical research. This is an excellent opportunity for an early-career contracts professional who is detail-oriented collaborative and eager to develop expertise in clinical trial contracting and budgeting. WHO YOU ARE Required Qualifications Bachelor’s degree in Business Public Health Life Sciences or a related field (or equivalent experience). Up to two (2) years of experience in clinical research site contracts and budgets contract administration or a related field. Basic understanding of + Clinical Trial Agreements (CTAs) + Site budgets and budget negotiations + Contract lifecycle management processes + Clinical trial start-up activities Strong organizational skills with the ability to manage multiple priorities and deadlines. Excellent verbal and written communication skills. Strong attention to detail and problem-solving abilities. Ability to work collaboratively in a fast-paced team-oriented environment. Proficiency in Microsoft Office Suite. Preferred Qualifications Experience in a CRO pharmaceutical biotechnology or clinical research environment. Exposure to clinical trial agreements research budgets or study start-up activities. Familiarity with clinical trial management systems (CTMS) or other contract tracking tools. Knowledge of ICH-GCP and clinical research processes. WHAT YOU WILL DO Assist with the review and negotiation of Clinical Trial Agreements (CTAs) and related contract documents using approved templates and fallback language. Support site budget negotiations within established parameters and escalation guidelines. Track contract and budget negotiation activities and maintain accurate records in sponsor systems and internal tracking tools. Review contract documents and study budgets for completeness accuracy and proper documentation. Attend internal and external project meetings and provide updates on assigned contract negotiations. Collaborate with cross-functional teams to support study start-up and site activation timelines. Build productive working relationships with investigative sites and internal stakeholders. Identify issues that may impact contract execution timelines and escalate as appropriate. Prepare contract and budget escalation packages when required. Assist in the preparation of study start-up documentation and project-related materials. Support the finalization and execution of site contracts and budgets. Participate in process improvement initiatives training and developmental opportunities. WHY YOU WILL LOVE THIS OPPORTUNITY This role offers the opportunity to build a strong foundation in clinical trial contracting while working with an experienced Sponsor-Dedicated team. You will gain exposure to site contract negotiations budget management and clinical trial start-up activities while contributing to studies that help bring innovative therapies to patients. If you are looking to develop your contract management career in clinical research and make a meaningful impact we would love to hear from you. Get to know Syneos Health Over the past 5 years we have worked with 94% of all Novel FDA Approved Drugs 95% of EMA Authorized Products and over 200 Studies across 73000 Sites and 675000+ Trial patients. No matter what your role is you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. http//www.syneoshealth.com Additional Information Tasks duties and responsibilities as listed in this job description are not exhaustive. The Company at its sole discretion and with no prior notice may assign other tasks duties and job responsibilities. Equivalent experience skills and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company at its sole discretion will determine what constitutes as equivalent to the qualifications described above. Further nothing contained herein should be construed to create an employment contract. Occasionally required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates including the implementation of the EU Equality Directive in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act including the provision of reasonable accommodations when appropriate to assist employees or applicants to perform the essential functions of the job.
Remote United Kingdom
We are a growing small business looking for an experienced Call Team Leader to take responsibility for our appointment-setting team. This is a hands-on management role with responsibility for monitoring performance coaching callers and helping us establish an independent calling department. We are looking for someone who is organised analytical and confident managing performance with the ability to work independently and take ownership of the role. The Role You will be responsible for the day-to-day management and performance of our calling team including Calling customers to confirm upcoming appointments. Monitoring the appointment diary and identifying potential scheduling issues. Monitoring individual caller performance through CRM reports and call data. Regularly listening to recorded calls to assess call quality. Providing clear constructive feedback to callers. Identifying training and development needs. Tracking and reporting on key performance indicators. Recognising strong performance and addressing areas requiring improvement. Identifying trends and issues within the team and putting appropriate actions in place. Working with the team to continuously improve call quality appointment setting and confirmation rates. Key Performance Areas You will be responsible for monitoring and improving performance across areas including Call volume Contact rates Call quality Appointment booking rates Appointment confirmation rates Cancellation rates Appointment attendance rates Individual caller performance We are looking for someone who can go beyond simply reporting figures and identify the reasons behind performance then take action to improve it. The successful candidate will ideally have previous experience in Call centre management or team leadership Telesales or appointment setting Sales or customer service management Coaching and developing calling teams Monitoring calls and providing performance feedback Working with KPIs and performance reports You should be Confident managing and coaching people Comfortable having performance-related conversations Highly organised and self-motivated Comfortable working independently Analytical and able to interpret performance data A strong communicator Proactive in identifying and solving problems Confident using CRM systems and reporting tools Previous experience managing a remote team would be advantageous. We are flexible regarding how the hours are structured but the successful candidate will need to maintain regular contact with the calling team and ensure appointments are being monitored and confirmed consistently. There is potential for the hours and responsibilities of the role to increase as the department grows. We are looking for someone who can take ownership of this function develop the team and help build a professional high-performing appointment-setting department. Pay £14.00-£17.00 per hour Expected hours 15.0 – 20.0 per week Benefits Work from home Application question(s) Question 1 A caller is making a high number of calls but consistently booking fewer appointments than the rest of the team. How would you investigate the reason for this? Question 2 You listen to a caller's recordings and identify significant areas for improvement. How would you approach providing feedback? Question 3 You join the business and discover there is currently no formal call quality or performance management process. What would you prioritise during your first 30 days? Work Location Remote
Remote United Kingdom
Remote - Ireland Remote - United Kingdom Remote Company Strategy & Ops Full Time Role Description We are looking for a data-driven systems-thinking Sales Operations Manager to own the operating infrastructure that powers our go-to-market engine. In this highly visible Individual Contributor role you will serve as the backbone of a regional Sales organization and translate go-to-market strategy into an executable operating model. You will act as the primary regional business partner for sales executives supporting all routes to market within the region. You will own or coordinate supporting sales planning territory and quota execution forecast interpretation operational improvements and translation of strategic priorities into clear execution plans. You’ll drive process clarity pipeline health forecasting hygiene and cross-functional governance using AI and automation-enabled workflows to reduce manual reporting effort while maintaining strong human judgment over business recommendations. Your top priority each day will be to ensure excellence in execution and reporting on our regional goals. Responsibilities Own the operating cadence including territory management account segmentation forecasting governance pipeline inspection business reviews and performance visibility delivering executive-ready insights that drive forecast accuracy balanced sales coverage and operational excellence.Partner with regional Sales leaders across all routes to market to improve forecast accuracy pipeline health sales coverage deal quality and operational execution. Work in close partnership with the Chief Business Officer’s organization and the GTM Strategy & Programs team to connect regional Sales Operations to company-wide priorities provide timely inputs for executive reporting and ensure consistency across regional and corporate operating cadences. Lead end-to-end coverage design including segmentation book cutting territory planning account assignment capacity planning and quota allocation in partnership with Sales Leadership Compensation Finance Systems and Analytics. Own CRM QA and hygiene for the supported region including SFDC hierarchy management pipeline quality process compliance forecast integrity deal quality investigations and exception resolution. Partner with leadership on pipeline inspection forecasting and opportunity assessment and build executive-ready reporting dashboards MBR/QBR readouts and business insights that help leaders identify risks and make better decisions. Partner with Sales Strategy Systems Analytics Compensation Finance and Enablement to automate recurring workflows and continuously improve how the team operates. Support organization design interim coverage plans role changes new-hire onboarding SPIF development and administration and Channel deal registration as part of the regional operating model. Requirements Proven experience scaling Sales Operations across Europe supporting a complex multi-country sales organization with diverse markets languages and evolving go-to-market motions. Professional working proficiency in English is required as this role regularly collaborates with global teams 8+ years of experience in sales operations business strategy investment banking venture capital private equity or corporate advisory or 6 years of experience with an advanced degree. 4+ years of experience working with executive stakeholders. Experience leading territory planning account segmentation forecasting pipeline inspection and annual sales planning processes. Deep understanding of quota planning sales capacity modeling and quota governance with the ability to align quotas to business strategy and commercial objectives. Experience using AI automation and analytics tools to improve forecasting pipeline inspection reporting and workflow efficiency with the ability to validate outputs and apply sound business judgment before making recommendations. Bachelor's degree or equivalent practical experience. The role can be based in either the UK or Ireland. Preferred Qualifications Experience supporting executive operating cadences (e.g. Weekly Business Reviews Forecast Calls Quarterly Business Reviews) for senior sales leadership. Experience designing or optimizing territory account segmentation or book-of-business models for high-growth SaaS organizations. Experience developing quota methodologies allocating quotas and partnering with Sales Leadership and Finance to align quotas with territory design capacity planning and business objectives. Experience supporting multiple sales motions (Direct Channel Self-Serve Enterprise) across global or multi-region organizations. Strong proficiency with Salesforce Tableau SQL or similar business intelligence and CRM platforms. Experience operating in a high-growth or transformational environment where Sales Operations played a strategic role in scaling the business. Durable Skills AI fluency means using these tools to amplify human judgment not replace it. We believe people with these skills will thrive as work and technology continue to evolve Awareness Understand yourself and others. Judgment Evaluate information and make decisions in complex situations. Adaptability Learn adjust and stay effective through change. Connection Communicate collaborate and build trust. Dropbox is an equal opportunity employer. We are a welcoming place for everyone and we do our best to make sure all people feel supported and connected at work.
PT Remote
Who we are Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build document automate and track recurring workflows. Our platform automates the work enforces the standards and proves compliance so our global customers can run their businesses. We service over 3k customers around the world and are VC-backed by Accel Salesforce and Atlassian. Our mission To make recurring work fun fast and faultless for teams everywhere. Our culture Process Street was founded on a strong belief in the work-life benefits of a healthy collaborative remote culture. We value flexibility because many of us are parents travelers or just creatives who aren't inspired by the construct of a mundane 9-to-5. Spread across 9 different time zones we communicate asynchronously work autonomously and take real ownership of our work. We know human connections are what make teams strong so we regularly do coffee chats game-playing story-telling and more to build strong relationships. If you’re entrepreneurial and seek an environment that values impact ownership and flexibility we look forward to meeting you! Where and when you’ll work This is a fully remote role open to candidates based outside of the United States . Because you’ll be supporting US-based customers you’ll work US business hours - primarily Pacific Time (PT) - with the flexibility to support customers across PT MT and CT. The Opportunity This is an early-career Customer Success role and a great way to grow into the craft alongside an experienced team. You don’t need to have experience as a CSM before but you do need to genuinely love working with people solving problems and a real curiosity about how people and companies operate. Customer Success sits at the heart of Process Street because our customers tell us where to go. You'll be one of the people closest to them helping them get real value from the product and grow with us over time. Some customers start small and grow into huge multi-departmental rollouts and you'll be a central player in making that happen. No two customers look the same and that's the fun part. What You’ll Do Build trusted relationships with customers learning how each one works and where they want to go. Plan and guide new customers through implementation onboarding and training. Support existing customers by answering questions highlighting new features and running Quarterly Business Reviews. Contribute to support systems such as in-product guides webinars and our Help Center. Work closely with other departments to bring the customer voice into the product roadmap and strategy. Identify expansion and referral opportunities through the relationships you build and think creatively about how to act on them. Track the numbers that matter like churn time to first value and net promoter score. Experiment with new strategies tools and AI to help customers (and yourself) to work smarter. Always keep our value of Delighting Customers top of mind. About You You bring real customer experience! You’ve worked directly with customers or clients before and loved it. You come from a startup entrepreneurial or build-it-yourself environment. You’re scrappy resourceful and comfortable with ambiguity. You’re a self-starter who’s driven by goals not tasks. You don’t wait to be told the next step. You set your sights on an outcome and keep going until you reach it. You think strategically and creatively. You spot new opportunities think outside-of-the-box and actively work toward those opportunities rather than waiting for them to come to you. You love building relationships. You’re genuinely excited to talk to people learn how their teams and companies operate and find ways to help them work better. You experiment with AI and new tools. You’re already using AI and automation to get things done and you’re constantly leveling up. You’re curious about technology you tinker and you bring that energy to helping customers build creative complex workflows. You love to learn and help others learn. New ways of working energize you and you bring a positive attitude that lifts the people around you. You’re an excellent written and verbal communicator. We’re a 100% distributed team and writing is our primary method of communication. But you’ll be chatting with customers and teammates live too! Our Benefits Unlimited PTO policy – Most take 3-4 weeks plus their major holidays AND a company-wide week off in December. Social time – Regular coffee chats games story-telling house tours (only if you're comfortable) and more to build connections. Generous health insurance for US employees and their families. Equity for all full-time roles. A chance to shape how companies around the world run through the future of no-code automation. Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret there's no such thing as a 'perfect' candidate. Process Street is a place where everyone can grow. So however you identify and whatever background you bring with you please apply if this is a role that would make you excited to come into work every day. We are proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race color ancestry religion gender gender identity genetic information parental or pregnancy status national origin sexual orientation age citizenship marital status disability or Veteran status.
PT Remote
Who we are Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build document automate and track recurring workflows. Our platform automates the work enforces the standards and proves compliance so our global customers can run their businesses. We service over 3k customers around the world and are VC-backed by Accel Salesforce and Atlassian. Our mission To make recurring work fun fast and faultless for teams everywhere. Our culture Process Street was founded on a strong belief in the work-life benefits of a healthy collaborative remote culture. We value flexibility because many of us are parents travelers or just creatives who aren't inspired by the construct of a mundane 9-to-5. Spread across 9 different time zones we communicate asynchronously work autonomously and take real ownership of our work. We know human connections are what make teams strong so we regularly do coffee chats game-playing story-telling and more to build strong relationships. If you’re entrepreneurial and seek an environment that values impact ownership and flexibility we look forward to meeting you! Where and when you’ll work This is a fully remote role open to candidates based outside of the United States . Because you’ll be supporting US-based customers you’ll work US business hours - primarily Pacific Time (PT) - with the flexibility to support customers across PT MT and CT. The Opportunity This is an early-career Customer Success role and a great way to grow into the craft alongside an experienced team. You don’t need to have experience as a CSM before but you do need to genuinely love working with people solving problems and a real curiosity about how people and companies operate. Customer Success sits at the heart of Process Street because our customers tell us where to go. You'll be one of the people closest to them helping them get real value from the product and grow with us over time. Some customers start small and grow into huge multi-departmental rollouts and you'll be a central player in making that happen. No two customers look the same and that's the fun part. What You’ll Do Build trusted relationships with customers learning how each one works and where they want to go. Plan and guide new customers through implementation onboarding and training. Support existing customers by answering questions highlighting new features and running Quarterly Business Reviews. Contribute to support systems such as in-product guides webinars and our Help Center. Work closely with other departments to bring the customer voice into the product roadmap and strategy. Identify expansion and referral opportunities through the relationships you build and think creatively about how to act on them. Track the numbers that matter like churn time to first value and net promoter score. Help customers adopt Dash our browser and Slack-native AI coworker alongside their Process Street workflows — and keep experimenting with new tools and AI to help them (and yourself) work smarter. Always keep our value of Delighting Customers top of mind. About You You bring real customer experience! You’ve worked directly with customers or clients before and loved it. You come from a startup entrepreneurial or build-it-yourself environment. You’re scrappy resourceful and comfortable with ambiguity. You’re a self-starter who’s driven by goals not tasks. You don’t wait to be told the next step. You set your sights on an outcome and keep going until you reach it. You think strategically and creatively. You spot new opportunities think outside-of-the-box and actively work toward those opportunities rather than waiting for them to come to you. You love building relationships. You’re genuinely excited to talk to people learn how their teams and companies operate and find ways to help them work better. You experiment with AI and new tools. You’re already using AI and automation to get things done and you’re constantly leveling up. You’re curious about technology you tinker and you bring that energy to helping customers build creative complex workflows and put AI agents to work. You love to learn and help others learn. New ways of working energize you and you bring a positive attitude that lifts the people around you. You’re an excellent written and verbal communicator. We’re a 100% distributed team and writing is our primary method of communication. But you’ll be chatting with customers and teammates live too! Our Benefits Unlimited PTO policy – Most take 3-4 weeks plus their major holidays AND a company-wide week off in December. Social time – Regular coffee chats games story-telling house tours (only if you're comfortable) and more to build connections. Generous health insurance for US employees and their families. Equity for all full-time roles. A chance to shape how companies around the world run through the future of no-code automation. Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret there's no such thing as a 'perfect' candidate. Process Street is a place where everyone can grow. So however you identify and whatever background you bring with you please apply if this is a role that would make you excited to come into work every day. We are proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race color ancestry religion gender gender identity genetic information parental or pregnancy status national origin sexual orientation age citizenship marital status disability or Veteran status.
PT Remote
Who we are Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build document automate and track recurring workflows. Our platform automates the work enforces the standards and proves compliance so our global customers can run their businesses. We service over 3k customers around the world and are VC-backed by Accel Salesforce and Atlassian. Our mission To make recurring work fun fast and faultless for teams everywhere. Our culture Process Street was founded on a strong belief in the work-life benefits of a healthy collaborative remote culture. We value flexibility because many of us are parents travelers or just creatives who aren't inspired by the construct of a mundane 9-to-5. Spread across 9 different time zones we communicate asynchronously work autonomously and take real ownership of our work. We know human connections are what make teams strong so we regularly do coffee chats game-playing story-telling and more to build strong relationships. If you’re entrepreneurial and seek an environment that values impact ownership and flexibility we look forward to meeting you! Where and when you’ll work This is a fully remote role open to candidates based outside of the United States . Because you’ll be supporting US-based customers you’ll work US business hours - primarily Pacific Time (PT) - with the flexibility to support customers across PT MT and CT. The Opportunity This is an early-career Customer Success role and a great way to grow into the craft alongside an experienced team. You don’t need to have experience as a CSM before but you do need to genuinely love working with people solving problems and a real curiosity about how people and companies operate. Customer Success sits at the heart of Process Street because our customers tell us where to go. You'll be one of the people closest to them helping them get real value from the product and grow with us over time. Some customers start small and grow into huge multi-departmental rollouts and you'll be a central player in making that happen. No two customers look the same and that's the fun part. What You’ll Do Build trusted relationships with customers learning how each one works and where they want to go. Plan and guide new customers through implementation onboarding and training. Support existing customers by answering questions highlighting new features and running Quarterly Business Reviews. Contribute to support systems such as in-product guides webinars and our Help Center. Work closely with other departments to bring the customer voice into the product roadmap and strategy. Identify expansion and referral opportunities through the relationships you build and think creatively about how to act on them. Track the numbers that matter like churn time to first value and net promoter score. Experiment with new strategies tools and AI to help customers (and yourself) to work smarter. Always keep our value of Delighting Customers top of mind. About You You bring real customer experience! You’ve worked directly with customers or clients before and loved it. You come from a startup entrepreneurial or build-it-yourself environment. You’re scrappy resourceful and comfortable with ambiguity. You’re a self-starter who’s driven by goals not tasks. You don’t wait to be told the next step. You set your sights on an outcome and keep going until you reach it. You think strategically and creatively. You spot new opportunities think outside-of-the-box and actively work toward those opportunities rather than waiting for them to come to you. You love building relationships. You’re genuinely excited to talk to people learn how their teams and companies operate and find ways to help them work better. You experiment with AI and new tools. You’re already using AI and automation to get things done and you’re constantly leveling up. You’re curious about technology you tinker and you bring that energy to helping customers build creative complex workflows. You love to learn and help others learn. New ways of working energize you and you bring a positive attitude that lifts the people around you. You’re an excellent written and verbal communicator. We’re a 100% distributed team and writing is our primary method of communication. But you’ll be chatting with customers and teammates live too! Our Benefits Unlimited PTO policy – Most take 3-4 weeks plus their major holidays AND a company-wide week off in December. Social time – Regular coffee chats games story-telling house tours (only if you're comfortable) and more to build connections. Generous health insurance for US employees and their families. Equity for all full-time roles. A chance to shape how companies around the world run through the future of no-code automation. Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret there's no such thing as a 'perfect' candidate. Process Street is a place where everyone can grow. So however you identify and whatever background you bring with you please apply if this is a role that would make you excited to come into work every day. We are proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race color ancestry religion gender gender identity genetic information parental or pregnancy status national origin sexual orientation age citizenship marital status disability or Veteran status.
PT Remote
Who we are Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build document automate and track recurring workflows. Our platform automates the work enforces the standards and proves compliance so our global customers can run their businesses. We service over 3k customers around the world and are VC-backed by Accel Salesforce and Atlassian. Our mission To make recurring work fun fast and faultless for teams everywhere. Our culture Process Street was founded on a strong belief in the work-life benefits of a healthy collaborative remote culture. We value flexibility because many of us are parents travelers or just creatives who aren't inspired by the construct of a mundane 9-to-5. Spread across 9 different time zones we communicate asynchronously work autonomously and take real ownership of our work. We know human connections are what make teams strong so we regularly do coffee chats game-playing story-telling and more to build strong relationships. If you’re entrepreneurial and seek an environment that values impact ownership and flexibility we look forward to meeting you! Where and when you’ll work This is a fully remote role open to candidates based outside of the United States . Because you’ll be supporting US-based customers you’ll work US business hours - primarily Pacific Time (PT) - with the flexibility to support customers across PT MT and CT. The Opportunity This is an early-career Customer Success role and a great way to grow into the craft alongside an experienced team. You don’t need to have experience as a CSM before but you do need to genuinely love working with people solving problems and a real curiosity about how people and companies operate. Customer Success sits at the heart of Process Street because our customers tell us where to go. You'll be one of the people closest to them helping them get real value from the product and grow with us over time. Some customers start small and grow into huge multi-departmental rollouts and you'll be a central player in making that happen. No two customers look the same and that's the fun part. What You’ll Do Build trusted relationships with customers learning how each one works and where they want to go. Plan and guide new customers through implementation onboarding and training. Support existing customers by answering questions highlighting new features and running Quarterly Business Reviews. Contribute to support systems such as in-product guides webinars and our Help Center. Work closely with other departments to bring the customer voice into the product roadmap and strategy. Identify expansion and referral opportunities through the relationships you build and think creatively about how to act on them. Track the numbers that matter like churn time to first value and net promoter score. Experiment with new strategies tools and AI to help customers (and yourself) to work smarter. Always keep our value of Delighting Customers top of mind. About You You bring real customer experience! You’ve worked directly with customers or clients before and loved it. You come from a startup entrepreneurial or build-it-yourself environment. You’re scrappy resourceful and comfortable with ambiguity. You’re a self-starter who’s driven by goals not tasks. You don’t wait to be told the next step. You set your sights on an outcome and keep going until you reach it. You think strategically and creatively. You spot new opportunities think outside-of-the-box and actively work toward those opportunities rather than waiting for them to come to you. You love building relationships. You’re genuinely excited to talk to people learn how their teams and companies operate and find ways to help them work better. You experiment with AI and new tools. You’re already using AI and automation to get things done and you’re constantly leveling up. You’re curious about technology you tinker and you bring that energy to helping customers build creative complex workflows. You love to learn and help others learn. New ways of working energize you and you bring a positive attitude that lifts the people around you. You’re an excellent written and verbal communicator. We’re a 100% distributed team and writing is our primary method of communication. But you’ll be chatting with customers and teammates live too! Our Benefits Unlimited PTO policy – Most take 3-4 weeks plus their major holidays AND a company-wide week off in December. Social time – Regular coffee chats games story-telling house tours (only if you're comfortable) and more to build connections. Generous health insurance for US employees and their families. Equity for all full-time roles. A chance to shape how companies around the world run through the future of no-code automation. Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret there's no such thing as a 'perfect' candidate. Process Street is a place where everyone can grow. So however you identify and whatever background you bring with you please apply if this is a role that would make you excited to come into work every day. We are proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race color ancestry religion gender gender identity genetic information parental or pregnancy status national origin sexual orientation age citizenship marital status disability or Veteran status.
Remote
Who You Are You are devoted compassionate and enjoy being on the front lines of healthcare changing the lives of patients by supporting them and the team by focusing on customers. You’re excited about being part of a team that is building a healthcare delivery model that ensures the highest possible quality of life and best outcomes for those in our care. You believe people living with kidney disease deserve the best person-centered holistic comprehensive care and want to influence the healthcare system to drive towards that. You thrive in innovative and evolving environments with high rates of change. Who We Are Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based person-centered holistic and comprehensive approach to kidney care. We believe patients living with kidney disease deserve the best care. We are committed to improving patient outcomes and improving quality of life by delaying disease progression shifting care to the home and accelerating kidney transplants. We help nephrologists focus on the right patients at the right time across the full care spectrum. We do this by providing them with the best-in-class interdisciplinary clinical resources analytical insight and tools and services to patients. We listen to the needs of our patients our employees and our client partners continually working to push beyond the status quo in which the care system manages patients today. Your Role As a Nurse Care Manager with Evergreen Nephrology you are responsible for managing an assigned patient panel and addressing each patient’s specialized needs based on their individual conditions healthcare needs goals and wishes. You will collaborate with a team of physicians Advanced Practice Providers (APPs) and Interdisciplinary Team (IDT) members. Nurse Care Managers at Evergreen often focus on patients targeted for specific programs such as Chronic Complex Care Management Compassionate Care Management Post Acute Care Transitions of Care and CKD Management. While our Nurse Care Manager positions are fully remote this specific position will support patients in the Mountain Time Zone and must be able to work 830a - 5p MT. Role Responsibilities Some responsibilities may vary based on specific patient programs but this role's primary duties include the following Managing the overall care management of patient panel by leveraging experience expertise and knowledge in both the nursing field and value-based care operations. Establishing trusting and empathetic relationships with patients and families to provide clinical and emotional support and foster collaboration throughout their care journey. Serving as an advocate and community liaison for patients to ensure proper and timely resources and support while navigating the health care system and maintaining compliance with the primary care team’s/nephrologist’s treatment plan. Performing assessments and identifying the needs including social determinants of health of panel patients and caregivers based on values care goals and individual preferences and translating these into patient-centric actionable care plans through comprehensive evaluations. Coordinating the interdisciplinary approach to achieving continuity of care and reducing fragmentation focusing on kidney disease progression management utilization management and provider coordination through active care plan management. Monitoring and evaluating the effectiveness of care management plans regularly modifying interventions as necessary. Following evidence-based care management guidelines and established workflow protocols to deliver high quality efficient patient-centered care that aligns with Evergreen’s goals quality metrics and regulatory and payer requirements. Collaborating with physician partners community providers APPs and other clinical disciplines to create implement and manage integrated care plans. Identifying cost-effective measures for patients that support value-based care goals of improving patient outcomes and quality while effectively managing resource utilization. Facilitating patient and caregiver education on treatment options and empowering patients to make informed decisions about their care. Supporting seamless transitions of care as patients move between care settings proactively addressing potential barriers and collaborating with IDTs. Actively participating in clinical huddles and patient care conferences for patients under your care management as needed. Engaging in continuous organizational process improvement to identify opportunities for improvement and execute action plans to optimize care management workflows patient engagement processes customer/patient care efforts and other protocols. Preparing reports and other deliverables to communicate program changes or developments to appropriate stakeholders. Collecting data to prepare and deliver reports alongside program leaders on program success patient outcomes and patient/caregiver satisfaction. Other duties consistent with this role as assigned. Required Qualifications Associate degree in nursing Current RN License is required Compact License preferred Care management experience required Certified Case Manager preferred Intermediate skills with MS Office Suite of products including Outlook and Teams Able to work effectively in a primarily remote environment Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps. Cable Fiber or DSL connections hardwired to the internet device are recommended Evergreen will provide remote employees with telephony applications and equipment to meet the business requirements for their role Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Compensation The pay range for this role is $90000 to $103000 annually. Exact pay is determined based on experience education demand for the role and other role-specific factors. This role is also eligible for a quarterly bonus. Benefits Evergreen Nephrology’s total rewards program is designed to support you in and outside of work. You can expect Paid time off starting at 4 weeks for full-time employees 12 paid holidays per year Medical dental vision and life insurance including an HSA with employer match Reimbursement for continuing medical education for eligible roles A 401(k) program where Evergreen matches up to 4% of contributions after six months of tenure Paid parental leave A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology Evergreen Nephrology is an equal opportunity employer. Applicants will not be discriminated against because of race color creed sex sexual orientation gender identity or expression age religion national origin citizenship status disability ancestry marital status veteran status medical condition or any other protected category under local state or federal laws. If you are an applicant with a disability who requires reasonable accommodation for any part of the hiring process please contact us for assistance at recruiting@evergreennephrology.com
Remote
Who You Are You are devoted compassionate and enjoy being on the front lines of healthcare changing the lives of patients by supporting them and the team by focusing on customers. You’re excited about being part of a team that is building a healthcare delivery model that ensures the highest possible quality of life and best outcomes for those in our care. You believe people living with kidney disease deserve the best person-centered holistic comprehensive care and want to influence the healthcare system to drive towards that. You thrive in innovative and evolving environments with high rates of change. Who We Are Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based person-centered holistic and comprehensive approach to kidney care. We believe patients living with kidney disease deserve the best care. We are committed to improving patient outcomes and improving quality of life by delaying disease progression shifting care to the home and accelerating kidney transplants. We help nephrologists focus on the right patients at the right time across the full care spectrum. We do this by providing them with the best-in-class interdisciplinary clinical resources analytical insight and tools and services to patients. We listen to the needs of our patients our employees and our client partners continually working to push beyond the status quo in which the care system manages patients today. Your Role As a Nurse Care Manager with Evergreen Nephrology you are responsible for managing an assigned patient panel and addressing each patient’s specialized needs based on their individual conditions healthcare needs goals and wishes. You will collaborate with a team of physicians Advanced Practice Providers (APPs) and Interdisciplinary Team (IDT) members. Nurse Care Managers at Evergreen often focus on patients targeted for specific programs such as Chronic Complex Care Management Compassionate Care Management Post Acute Care Transitions of Care and CKD Management. While our Nurse Care Manager positions are fully remote this specific position will support patients in the Central and Eastern Time Zone and must be able to work 830a - 5p ET or CT. Role Responsibilities Some responsibilities may vary based on specific patient programs but this role's primary duties include the following Managing the overall care management of patient panel by leveraging experience expertise and knowledge in both the nursing field and value-based care operations. Establishing trusting and empathetic relationships with patients and families to provide clinical and emotional support and foster collaboration throughout their care journey. Serving as an advocate and community liaison for patients to ensure proper and timely resources and support while navigating the health care system and maintaining compliance with the primary care team’s/nephrologist’s treatment plan. Performing assessments and identifying the needs including social determinants of health of panel patients and caregivers based on values care goals and individual preferences and translating these into patient-centric actionable care plans through comprehensive evaluations. Coordinating the interdisciplinary approach to achieving continuity of care and reducing fragmentation focusing on kidney disease progression management utilization management and provider coordination through active care plan management. Monitoring and evaluating the effectiveness of care management plans regularly modifying interventions as necessary. Following evidence-based care management guidelines and established workflow protocols to deliver high quality efficient patient-centered care that aligns with Evergreen’s goals quality metrics and regulatory and payer requirements. Collaborating with physician partners community providers APPs and other clinical disciplines to create implement and manage integrated care plans. Identifying cost-effective measures for patients that support value-based care goals of improving patient outcomes and quality while effectively managing resource utilization. Facilitating patient and caregiver education on treatment options and empowering patients to make informed decisions about their care. Supporting seamless transitions of care as patients move between care settings proactively addressing potential barriers and collaborating with IDTs. Actively participating in clinical huddles and patient care conferences for patients under your care management as needed. Engaging in continuous organizational process improvement to identify opportunities for improvement and execute action plans to optimize care management workflows patient engagement processes customer/patient care efforts and other protocols. Preparing reports and other deliverables to communicate program changes or developments to appropriate stakeholders. Collecting data to prepare and deliver reports alongside program leaders on program success patient outcomes and patient/caregiver satisfaction. Other duties consistent with this role as assigned. Required Qualifications Associate degree in nursing Current RN License is required Compact License preferred Care management experience required Certified Case Manager preferred Intermediate skills with MS Office Suite of products including Outlook and Teams Able to work effectively in a primarily remote environment Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps. Cable Fiber or DSL connections hardwired to the internet device are recommended Evergreen will provide remote employees with telephony applications and equipment to meet the business requirements for their role Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Compensation The pay range for this role is $90000 to $103000 annually. Exact pay is determined based on experience education demand for the role and other role-specific factors. This role is also eligible for a quarterly bonus. Benefits Evergreen Nephrology’s total rewards program is designed to support you in and outside of work. You can expect Paid time off starting at 4 weeks for full-time employees 12 paid holidays per year Medical dental vision and life insurance including an HSA with employer match Reimbursement for continuing medical education for eligible roles A 401(k) program where Evergreen matches up to 4% of contributions after six months of tenure Paid parental leave A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology Evergreen Nephrology is an equal opportunity employer. Applicants will not be discriminated against because of race color creed sex sexual orientation gender identity or expression age religion national origin citizenship status disability ancestry marital status veteran status medical condition or any other protected category under local state or federal laws. If you are an applicant with a disability who requires reasonable accommodation for any part of the hiring process please contact us for assistance at recruiting@evergreennephrology.com
Manila, Philippines
Join Inizio during an exciting period of growth as we expand our global Medical Information and Contact Centre teams. We are building high-performing teams across APAC and South Africa to support leading global healthcare organizations. If you're looking for the opportunity to grow your career work remotely collaborate with talented colleagues around the world and make a meaningful impact on patient and customer experiences we'd love to hear from you. To learn more about this career opportunity or others find us on Indeed Inizio Medical Jobs LinkedIn Job Purpose/Overview The Manager Project Training & Quality is responsible for leading client-specific and business unit quality assurance and training initiatives including quality monitoring training program development performance analysis quality improvement audit readiness and compliance activities. This role partners with operational leadership Quality & Compliance and clients to identify training needs develop quality strategies improve operational performance and ensure compliance with client regulatory and company standards. Job Duties & Responsibilities Develop and enhance client training programs that improve customer satisfaction service quality and compliance with Inizio and client standards of excellence. Define and document training plans schedules and requirements. Design develop and revise training and instructional materials for classroom use ad-hoc and/or self-administered training. Provide ongoing and refresher training for project team. Develop and recommend training methodologies and implementation strategies to support operational excellence and continuous quality improvement. Formulate teaching outline and determine instructional methods such as individual training group instruction lectures demonstrations conferences meetings and workshops. Test trainees to measure progress and to evaluate effectiveness of training. Review and interpret documents such as Client program procedure manuals and training modules. Interpret and translate to staff instructions furnished in written oral diagram or schedule form. Perform monitoring of services for assigned project and/or Quality Assurance Department. Provide constructive coaching and feedback to staff with goal of improving overall customer experience. Coordinate quality review calibration sessions with Client Account Management Team Project team and Client if applicable. Compile analyse and report Quality Assurance (QA) metrics and trends recommend revisions to procedures training materials and quality documentation to support continuous improvement. Identify quality trends root causes and opportunities for process improvement and partner with operational leadership to implement corrective and preventive actions. Lead or support the annual review and ongoing maintenance of client Standard Operating Procedures (SOPs) work instructions and training documentation. Assist with internal and external client audits as dictated in the Inizio Quality Management Plan. Assist with quality activities and reporting as requested by the Client Business Unit Director Senior Vice President Operational Excellence & Quality Assurance and/or the Manager Quality Monitoring. Provide leadership and guidance to Project Training & Quality staff through coaching performance management mentoring and professional development. Perform project training certifications and complete appropriate documentation. Manage QMS training records. File training materials in an organized manner for efficient access by staff. Ability to train motivate and develop team members. Perform general administrative duties. Must safeguard confidential information by complying with client confidentiality requirements HIPAA Privacy and Security Rules where applicable the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) company information security requirements and applicable regulatory requirements. Leadership Responsibilities Understands how own contribution contributes to results Understands what the organization delivers and our position within a global context Builds a network of useful contacts to help get things done more efficiently Is proactive and anticipatory with solutions to problems in the business Seeks to stretch own capability willing to operate outside of comfort zone Requirements & Qualifications Current registration and good standing with the Professional Regulation Commission (PRC) and the applicable Philippine professional regulatory board (e.g. Board of Nursing or Board of Pharmacy) as required by the client program. Bachelor's degree from an accredited college or university or an equivalent combination of education and relevant work experience preferred. Two (2) years of experience in a Training Learning & Development Quality Assurance or Quality Management role preferred. Ability to read and understand data and file layouts. Ability to collaborate effectively across cross-functional teams to achieve shared business objectives. Proficiency in Microsoft Office applications (Outlook Word Excel PowerPoint and Teams) business applications and contact center technologies. Knowledge of United States healthcare systems medicines regulation pharmacovigilance requirements and healthcare compliance standards preferred. Experience managing operational quality compliance and performance metrics within a regulated environment. Demonstrated leadership coaching facilitation and employee development skills. Strong analytical organizational critical thinking and problem-solving skills with exceptional attention to detail and the ability to manage multiple priorities simultaneously. General understanding of contact center management systems and workforce management tools. Outstanding customer service communication coaching leadership and interpersonal skills. Ability to train motivate and develop team members. Demonstrated proficiency in spoken and written English with the ability to communicate professionally with U.S.-based healthcare professionals patients caregivers and consumers. Familiarity with U.S. FDA regulations and healthcare industry requirements preferred. Ability and willingness to work schedules that support U.S. business operations including evenings overnight shifts weekends and holidays as required. Physical Requirements Ability to lift carry and otherwise move up to 25 pounds Ability to sit stand or walk for various lengths of time throughout the day Ability to communicate effectively with clients and co-workers Ability to effectively operate computers telephony systems and standard business applications on a daily basis. Ability to work remotely in a secure work environment and where required travel for business purposes. Job Levels N/A or Not Listed Our Leadership Commitments The Commitments are promises that our senior leaders are making about how we will behave how we will interact with the people around us and the kind of culture we want to work together to create Equal Employment Opportunity Inizio Engage is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are based on qualifications merit business needs and job requirements. We are committed to maintaining a workplace free from unlawful discrimination harassment and retaliation in accordance with applicable laws in the Philippines and other applicable jurisdictions. Workplace Accommodation Inizio Engage is committed to providing reasonable accommodation to qualified applicants and employees with disabilities in accordance with applicable laws in the Philippines and company policy. Accommodation requests will be considered on a case-by-case basis. Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse inclusive and authentic workplace. If you're excited about this role but your experience doesn't perfectly fit every qualification we encourage you to apply anyway. You may be just the right person for this role or others.
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