Description Director Chief of Staff to the GM SVP Americas Sales and PBSTAbout SplunkSplunk a Cisco company is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization we approach our work with kindness. So bring your work experience problem-solving skills and talent of course but also bring your joy your passion and all the things that make you you. Come help organizations be their best while you reach new heights with a team that has your back.The RoleThe Chief of Staff is a key leadership position for the GM SVP Americas Sales and PBST. This highly visible role serves as the trusted advisor to the GM SVP Americas Sales and PBST and acts as a key liaison to the field partners and customers. This position assists in preparing for all external-facing engagements acting as the voice of the field with cross-functional GTM teams and helping determine and manage the top priorities for our field and external stakeholders. The candidate must have a strong sales and marketing background and excel in all areas of strategy development and execution including project management business analysis problem-solving executive communication  and consensus building. In addition candidates must demonstrate the ability to thrive in an unstructured collaborative environment. The ideal candidate must be passionate about the technology solutions industry and the company’s customers product offerings and employees. Excellent analytical interpersonal communication (verbal and written) presentation networking influencing and leadership skills will be critical. Success depends on building rapport and credibility with multiple internal and external stakeholders at every level. The candidate must be a strategic thinker who can quickly operationalize to solve field customer and partner pain points and demonstrate natural learning agility and personal flexibility in a fast-paced change-oriented environment.This position requires balancing and influencing multiple competing priorities and individuals and is responsible for the central coordination of all external activities with GM SVP Americas Sales participation. This role will be the representative voice of the GM SVP at internal and external meetings.Primary Responsibilities:Leadership Team – Working with the GM SVP  to develop and manage common objective requirements of each Global Field Sales LT member in relation to sales needs that drive our business success through silo-breaking activities like common goals/objectives and critical strategic discussions.Office of the GM SVP Americas Sales and PBST– Responsible for managing the GM SVP event and customer engagement calendar employee roundtables manager meetings and organization of domestic and global trips. Ensures all required preparation is on time for all stakeholder meetings customers employees media regulators investors etc. Develop and deliver customer-facing content for executive presentations. Determine appropriate content and messaging. Actively participate in and/or lead various forums/meetings internal and external prepare presentations and report back to the various stakeholders. Drive follow through and resolution of action items from internal and external meetingsProject Management - Drive key projects action items and follow up as needed. Communications – In partnership with the Communications team ensures consistent impactful communication to employees customers partners and other key stakeholders through a variety of forums and events. This includes managing organizational announcements and confidential projects.Candidate Attributes:Broad and independent functional knowledge of technology or technology solutions companyAbility to drive highly visible projects for Splunk work cross-functionally to structure problems analyze opportunities and drive to solutions and actionable recommendations and results through a rigorous data-driven processHelp drive the operational cadence of the GM LT and drive the definition measurement and tracking of the key strategic and operational initiativesDevelop strategic and business cases working with cross-functional teams outlining business opportunity rationale and operational plans to capture the opportunity including product GTM strategies and business modelAbility to transform general strategic direction into tactical action plans with validation from stakeholders generating choices and opportunitiesVaried business background with international operations and strategy experience working in a global company that operates in multiple countriesExceptional presentation and communication skills (written and verbal). Ability to communicate advanced analytical concepts and complex quantitative analysis in a concise clear and actionable manner.Strong ability to manage multiple deliverables even in the face of some ambiguitySound planning and resource management skillsStrong interpersonal/negotiation skills including conflict resolution demonstrated skills in systematic problem-solvingExperience in developing new and uncharted business solutions that have a significant direct impact on profit and lossDemonstrated ability to operate in a cross-functional environment to develop solutions that maximize business resultsMust be able to manage conversations with the Board and C-Suite with ease and confidenceSelf-starter who requires minimum supervisionDesire and motivation to put in the time and effort and make personal sacrifices including extensive domestic and global travelBroad business background with the ability to converse intelligently with other functional areas such as Marketing Legal Finance Sales and IT as well as suppliers and customersQualifications:8-10 years experience post MBA in a combination of strategy business operations in a technology company and top-tier consulting firm / corporate strategy field with strong exposure to technology (or could be substituted for a Minimum of 10 years of general management experience minimum five years of experience in Corporate Strategy Sales Consulting Strategic Planning or Business Operations)Experience driving large initiatives from framing the problem conducting research/analysis to building the business and operational plans through to driving execution to success is requiredStrong strategic and financial analysis skillsPrevious experience in the technology industry plus knowledge of financial controls the IT organization and a broad understanding of business drivers and strategiesMust be able to travel both domestically and internationally as required - .CONF. SKO planning meetings staff meetings. Splunk a Cisco company is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin genetic information age disability veteran status or any other legally protected basis.   Thank you for your interest in Splunk!

Description Splunk a Cisco company is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization we approach our work with kindness. So bring your work experience problem-solving skills and talent of course but also bring your joy your passion and all the things that make you you. Come help organizations be their best while you reach new heights with a team that has your back.Role SummaryThe Splunk Global Security (SGS) organization is seeking a Service Delivery Manager (SDM) (working with the Senior Director of Strategy Planning & Operations) to drive the perfect delivery of SGS's cybersecurity services.The SDM supervises the end-to-end service delivery ensures that SGS services are completed on time meet defined SLAs and align with customer needs and strategic goals!Meet the TeamOur SGS organization is led by Splunk’s Chief Information and Security Officer (CISO). The team's purpose is to deliver a comprehensive set of services crafted to successfully defend and protect Splunk and its customers. The Strategy Planning and Operations (SPO) Team within the SGS organization consists of three functions - Technical Program Management Service Delivery Management and Service Operations. Learn more about SGS meet our leaders and hear more from our Splunk security experts at splunk.com/careers/splunk-global-security.ResponsibilitiesService Execution:Facilitate the delivery of cybersecurity services by coordinating across internal delivery teams.Ensure that all service activities (planning resource allocation scheduling) are aligned with customer requirements and strategic objectives.Handle dependencies and perform quality checks to meet or exceed service standards.Work closely with and act as the single point of contact for multi-functional teams (e.g. engineering sales) to manage inter-team dependencies and to solve sophisticated service issues.SLA & Performance Management:Track and report on service-level agreements (SLAs) key performance indicators and (operational) metrics.Lead regular service reviews and produce reports to collaborators driving continuous improvement in delivery processes.Use dashboards and reports that provide transparency into the health of the service and risk areas.Tool and Process Oversight:Leverage service management platforms e.g. JIRA Service Management ServiceNow) to log and track service requests.Ensure that documentation is maintained and that ITIL-aligned processes are followed.Leadership and Improvement: Promote continuous improvement by identifying process gaps implementing standard operating procedures (SOPs) and fostering a culture of operational excellence!Guide service delivery teams on standard methodologies and processes.Drive and maintain attention to quality and detail and hold yourself accountable to the expectations and results.Lead difficult conversations in a professional way and apply judgment to assess criticality and prioritize efforts in alignment with organizational goals.Develop positive relationships with internal and external partners and multi-functional teams to ensure clarity and accountability for team(s) responsible for delivering respective SGS services.Must-have QualificationsEducation & Experience:Demonstrated ability post bachelor (in Computer Science Information Technology Cybersecurity or related field) of at least 3 to 4 years experience in IT service delivery technical program management or operations in the cybersecurity industry.Proven track record of managing service engagements or multi-functional projects with collaborator engagement.Cybersecurity certification: CompTIA Security+ or similar cybersecurity industry certifications.Service Management Expertise:Solid understanding of service management principles and standard processes (ITIL/ITSM frameworks).Hands-on experience with ticketing and workflow tools.Proficiency in JIRA (Service Management) and ServiceNow is expected.Communication Skills:Excellent verbal and written communication skills with the ability to coordinate multi-functional with demonstrated ability to articulate technical conceptsExperience building and maintaining relationships with customers and internal teams is essentialPreferred QualificationsBackground in global or matrixed organizations with experience coordinating teams across regions and time zones.Exposure to Splunk products (e.g. Enterprise SOAR or Splunk Cloud).Splunk is an Equal Opportunity EmployerSplunk a Cisco company is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin genetic information age disability veteran status or any other legally protected basis. Thank you for your interest in Splunk!

Description Splunk a Cisco company is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization we approach our work with kindness. So bring your work experience problem-solving skills and talent of course but also bring your joy your passion and all the things that make you you. Come help organizations be their best while you reach new heights with a team that has your back.Role SummaryThe Splunk Global Security (SGS) organization is seeking a junior Technical Program Manager (TPM) to drive projects across SGS as well as with teams outside of SGS.This role requires the TPM to run technical projects across globally distributed teams ensuring accountability to deliver results. You'll lead and influence decision makers and business partners at all levels and help effect change inside and outside the organization!Meet the TeamOur SGS organization is led by Splunk’s Chief Information and Security Officer (CISO). The team's purpose is to deliver a comprehensive set of services crafted to successfully defend and protect Splunk and its customers. The Strategy Planning and Operations (SPO) Team within the SGS organization consists of three functions: Technical Program Management Service Delivery Management and Service Operations. Learn more about SGS meet our leaders and hear more from our Splunk security experts at splunk.com/careers/splunk-global-security.ResponsibilitiesDelivery Oversight: Lead cross-functional cyber security related and achievement based projects with a coherent approach.Project Facilitation:Facilitate communication and coordination between multiple teams (i.e. between SGS and non-SGS partners (e.g. Finance Procurement Engineering)) to ensure successful delivery of the defined project outcomes.Apply the concepts of project management including running Sprints and continuous process improvement.Collaborate across a wide range of team members to support the organization's corresponding objectives and results.Drive and maintain attention to quality and detail.Lead difficult conversations in a professional way and apply judgment to assess criticality and prioritize efforts in alignment with organizational goals.Establish “The Definition of Done” for project tasks and handle expectations for all relevant partners.Coordinate with global partners adapting to varied time zones and cultural contexts to ensure flawless project delivery and collaboration.Reporting and Metrics: Hold project teams to respective operational metrics and Key Performance Indicators.Use dashboards and reports that provide transparency into project status and risk areas.Collaborator Management: Develop strong relationships with internal and external partners and multi-functional teams to ensure clarity and accountability to drive the project/program goals.Must-have QualificationsDemonstrated ability post bachelor (of 1 to 3 years) experience in technical program management with exposure to cybersecurity technology.Proficient knowledge of cybersecurity areas (examples: Secure Software Development Life Cycle (SDLC) Security controls / Risk frameworks (e.g. ISO NIST PCI FedRAMP) Security Operations Identity and Access Management (IAM)).Cybersecurity certification: CompTIA Security+ or similar cybersecurity industry certifications.Knowledge of project management methodologies (e.g. Agile Waterfall DevOps DevSecOps SDLC).Proficient with tools such as JIRA GSuite Microsoft 365 Suite Confluence and Service Now.Excellent verbal and written communication skills.Ability to thrive in ambiguity and bring structure to complex unstructured problems.Preferred QualificationsSome experience with managing financials surrounding a project.Exposure to Splunk products (e.g. Enterprise SOAR or Splunk Cloud).Splunk is an Equal Opportunity EmployerSplunk a Cisco company is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin genetic information age disability veteran status or any other legally protected basis. Thank you for your interest in Splunk!

Description Splunk a Cisco company is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization we approach our work with kindness. So bring your work experience problem-solving skills and talent of course but also bring your joy your passion and all the things that make you you. Come help organizations be their best while you reach new heights with a team that has your back.Role SummaryThe Splunk Global Security (SGS) organization is seeking a Service Delivery Manager (SDM) (working with the Senior Director of Strategy Planning & Operations) to drive the perfect delivery of SGS's cybersecurity services.The SDM supervises the end-to-end service delivery ensures that SGS services are completed on time meet defined SLAs and align with customer needs and strategic goals!Meet the TeamOur SGS organization is led by Splunk’s Chief Information and Security Officer (CISO). The team's purpose is to deliver a comprehensive set of services crafted to successfully defend and protect Splunk and its customers. The Strategy Planning and Operations (SPO) Team within the SGS organization consists of three functions - Technical Program Management Service Delivery Management and Service Operations. Learn more about SGS meet our leaders and hear more from our Splunk security experts at splunk.com/careers/splunk-global-security.ResponsibilitiesService Execution:Facilitate the delivery of cybersecurity services by coordinating across internal delivery teams.Ensure that all service activities (planning resource allocation scheduling) are aligned with customer requirements and strategic objectives.Handle dependencies and perform quality checks to meet or exceed service standards.Work closely with and act as the single point of contact for multi-functional teams (e.g. engineering sales) to manage inter-team dependencies and to solve sophisticated service issues.SLA & Performance Management:Track and report on service-level agreements (SLAs) key performance indicators and (operational) metrics.Lead regular service reviews and produce reports to collaborators driving continuous improvement in delivery processes.Use dashboards and reports that provide transparency into the health of the service and risk areas.Tool and Process Oversight:Leverage service management platforms e.g. JIRA Service Management ServiceNow) to log and track service requests.Ensure that documentation is maintained and that ITIL-aligned processes are followed.Leadership and Improvement: Promote continuous improvement by identifying process gaps implementing standard operating procedures (SOPs) and fostering a culture of operational excellence!Guide service delivery teams on standard methodologies and processes.Drive and maintain attention to quality and detail and hold yourself accountable to the expectations and results.Lead difficult conversations in a professional way and apply judgment to assess criticality and prioritize efforts in alignment with organizational goals.Develop positive relationships with internal and external partners and multi-functional teams to ensure clarity and accountability for team(s) responsible for delivering respective SGS services.Must-have QualificationsEducation & Experience:Demonstrated ability post bachelor (in Computer Science Information Technology Cybersecurity or related field) of at least 3 to 4 years experience in IT service delivery technical program management or operations in the cybersecurity industry.Proven track record of managing service engagements or multi-functional projects with collaborator engagement.Cybersecurity certification: CompTIA Security+ or similar cybersecurity industry certifications.Service Management Expertise:Solid understanding of service management principles and standard processes (ITIL/ITSM frameworks).Hands-on experience with ticketing and workflow tools.Proficiency in JIRA (Service Management) and ServiceNow is expected.Communication Skills:Excellent verbal and written communication skills with the ability to coordinate multi-functional with demonstrated ability to articulate technical conceptsExperience building and maintaining relationships with customers and internal teams is essentialPreferred QualificationsBackground in global or matrixed organizations with experience coordinating teams across regions and time zones.Exposure to Splunk products (e.g. Enterprise SOAR or Splunk Cloud).Splunk is an Equal Opportunity EmployerSplunk a Cisco company is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin genetic information age disability veteran status or any other legally protected basis. Thank you for your interest in Splunk!

Description Splunk a Cisco company is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization we approach our work with kindness. So bring your work experience problem-solving skills and talent of course but also bring your joy your passion and all the things that make you you. Come help organizations be their best while you reach new heights with a team that has your back.Role SummaryThe Splunk Global Security (SGS) organization is seeking a Senior Service Delivery Manager (SDM) (working with the Senior Director of Strategy Planning & Operations) to drive the perfect delivery of SGS's cybersecurity services!Meet the TeamOur SGS organization is led by Splunk’s Chief Information and Security Officer (CISO). The team's purpose is to deliver a comprehensive set of services crafted to successfully defend and protect Splunk and its customers. The Strategy Planning and Operations (SPO) Team within the SGS organization consists of three functions - Technical Program Management Service Delivery Management and Service Operations. Learn more about SGS meet our leaders and hear more from our Splunk security experts at splunk.com/careers/splunk-global-security.ResponsibilitiesService Execution:Facilitate the delivery of cybersecurity services by coordinating across internal delivery teams.Ensure that all service activities (planning resource allocation scheduling) are aligned with customer requirements and strategic objectives.Handle dependencies and perform quality checks to meet or exceed service standards.Work closely with and act as the single point of contact for multi-functional teams (e.g. engineering sales) to manage inter-team dependencies and to solve sophisticated service issues.SLA & Performance Management:Define track and report on service-level agreements (SLAs) key performance indicators and (operational) metrics.Lead regular service reviews and produce reports to collaborators driving continuous improvement in delivery processes.Define and use dashboards and reports that provide transparency into the health of the service and risk areas.Tool and Process Oversight:Leverage service management platforms e.g. JIRA Service Management ServiceNow) to log and track service requests.Ensure that documentation is in place and maintained and that ITIL-aligned processes are followed.Leadership and Improvement: Promote continuous improvement by identifying process gaps implementing standard operating procedures (SOPs) and fostering a culture of operational excellence!Guide service delivery teams on standard methodologies and processes.Drive and maintain attention to quality and detail and hold yourself accountable to the expectations and results.Lead difficult conversations in a professional way and apply judgment to assess criticality and prioritize efforts in alignment with organizational goals.Develop positive relationships with internal and external partners and multi-functional teams to ensure clarity and accountability for team(s) responsible for delivering respective SGS services.Must-have QualificationsEducation & Experience:Demonstrated ability post bachelor (in Computer Science Information Technology Cybersecurity or related field) of at least 6 to 8 years experience in IT service delivery technical program management or operations in the cybersecurity industry.Proven track record of managing large service engagements or multi-functional projects with significant collaborator engagement.Cybersecurity certification: CompTIA Security+ or similar cybersecurity industry certifications.Service Management Expertise:Solid understanding of service management principles and standard processes (ITIL/ITSM frameworks).Hands-on experience with ticketing and workflow tools.Proficiency in JIRA (Service Management) and ServiceNow is expected.Communication Skills:Excellent verbal and written communication skills with the ability to coordinate multi-functional with demonstrated ability to articulate technical conceptsExperience building and maintaining relationships with customers and internal teams is essentialPreferred QualificationsBackground in global or matrixed organizations with experience coordinating teams across regions and time zones.Experience with vendor contracts and financial oversight of service programs.Exposure to Splunk products (e.g. Enterprise SOAR or Splunk Cloud). Splunk is an Equal Opportunity EmployerSplunk a Cisco company is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin genetic information age disability veteran status or any other legally protected basis. Thank you for your interest in Splunk!