"We need an Accounting Technical Consultant to join our REMOTE TEAM    We are looking for an experienced motivated and technically skilled Technical Consultant to join our team. In this role you will be responsible for assisting internal teams and clients in the implementation of industry-leading tools and software. This role serves as technical support to the implementation team utilizing standard accounting skills and practices to build financial reporting templates in accordance with FHB standards.    About Us:    For over 25 years our firm has implemented integrated and optimized industry-leading tools and best practices to improve our clients' finance function. Our mission is to enable finance to do more with less do it better than it was done before and do it faster. Our clients are governments universities corporations and public practice accounting firms across Canada and the United States.    Do you:  Thrive on challenges?   Like to work outside your comfort zone doing difficult & interesting things?  Often find yourself saying ""There has to be a better way of doing this""?   Need to be continuously learning and evolving?   Achieve great satisfaction in helping others and providing creative solutions to difficult problems?   Want to be led not micro-managed?   Loath commuting and being stuck in traffic wasting your time?   Job Duties:  Creates project documents and templates for client projects.  Document review & examples prep (structure data formats  Spreadsheets – complex formulas linking and data validation.   Create and link cashflow worksheets.  FHB branding consistency check  Adjusting journal entries  Reconciliation   Complete all tasks within a client engagement with laser focus for accuracy and completeness in preparation for internal review.   Effective time management with the ability to prioritize multiple projects and deadlines in an organized manner.   Exemplary data analytical skills with high attention to detail and ability to share this knowledge to other team members.  Such other duties as may be assigned from time to time at the discretion of FHB.     You possess.  3 to 5 years of accounting technician experience working in public practice accounting public sector or corporate finance.  The ability to effectively use the entire MS Office Suite including Outlook Word & PowerPoint and an Excel Power User   The capacity to solve complex challenges within a defined framework and timeline.  A proven ability to learn and master technology.  Outstanding verbal written and presentation skills. You are a regular clear concise and professional communicator.  Impeccable attention to detail and high standards for quality and creativity  Solid time management skills: we don’t believe in micro-managing our people.  A knack for building solid relationships people want to work with you.  Sensitivity to confidential matters.  The perfect candidate will also possess:  A minimum of 3 years of work experience with Workiva & Wdata  2+ years of experience building custom CaseView documents  Familiarity with other finance department tools such as PowerBi Blackline Trintech Gravity SAP Concur Invoice Solutions.  Remote Requirements:    Private home office to ensure confidentiality.  High speed internet  Benefits:  Competitive Salary  Work remotely - from a secure home office or with a laptop & Wi-Fi from a location where you can ensure privacy and maintain confidentiality.    Optional Compressed Work Week subject to training progress and performance  Generous Vacation Policy  Comprehensive benefits package including medical dental vision care coverage and retirement savings options.  Fitness reimbursement   Professional development reimbursement     FH Black is dedicated to fostering a diverse and inclusive workforce. We encourage applications from candidates of all backgrounds and we are committed to accommodating the needs of all candidates during our selection process. Please note that replies may filter to your “Other” inbox."

As a full spectrum AWS integrator we assist hundreds of companies to realize the value efficiency and productivity of the cloud. We take customers on their journey to enable operate and innovate using cloud technologies – from migration strategy to operational excellence and immersive transformation.If you like a challenge you’ll love it here because we’re solving complex business problems every day building and promoting great technology solutions that impact our customers’ success. The best part is we’re committed to you and your growth both professionally and personally. OverviewAs a Big Data Architect you are passionate about data and technology solutions are driven to learn about them and keep up with market evolution. You will play an active role in delivering modern data solutions for clients including data ingestion/data pipeline design and implementation data warehouse & data lake architectures cognitive computing and cloud services. You are enthusiastic about all things data have strong problem-solving and analytical skills are tech savvy and have a solid understanding of software development. If you get a thrill working with cutting-edge technology and love to help solve customers’ problems we’d love to hear from you. It’s time to rethink the possible. Are you ready? ➡ What you’ll be doing: ➡ Lead define and implement end-to-end modern data platforms in support of analytics and AI use casesCollaborate with enterprise architects data architects ETL developers & engineers data scientists and information designers to lead identification and definition of required data structures formats pipelines metadata and workload orchestration capabilitiesAddress aspects such as data privacy & security data ingestion & processing data storage & compute analytical & operational consumption data modeling data virtualization self-service data preparation & analytics AI enablement and API integrationsBe the technical liaison between customers and engineering teamsDirectly collaborate with the sales team to formulate and execute a sales strategy to facilitate the adoption of AWS and big data technologies and help build offeringsBe an AWS evangelist by educating a variety of customers on the value of AWS and AWS’s Data servicesTraveling up to 50% of the time  Qualifications & Experience: ➡ 5+ years experience leading engagements from design to implementation of creative data solutions leveraging the latest in Big Data frameworks supporting on-premise cloud (Ideally AWS) and hybrid architectures to enable use cases in analytics and AI5+ years experience architecting solutions for optimal extraction transformation and loading of data from a wide variety of traditional and non-traditional sources such as structured unstructured and semi-structured using SQL NoSQL and data pipelines for real-time streaming batch and on-demand workloads3+ years experience with analytics/data management strategy formulation architectural blueprinting business case development and effort estimation of disruptor based analytics3+ years working in the cloud or multi-server complex environments.  Experience with AWS a requirement.Ability to simplify complex technical concepts into an easy-to-understand non-technical language in order to facilitate communicate and interact with executives and business stakeholdersExperience with Agile development methods in data-oriented projects Strong candidates will also have some of the following capabilities: ➡ Strong SQL Database Data Modeling Data Warehousing and Development skillsStrong programming / scripting experience using various languages such as Java .NET Python Scala Javascript etc.Experience in Cloud Big Data & Analytics Services on the cloud (AWS preferred ie. S3 Redshift Athena EMR Glue Quicksigh etc.)Experience with Dashboarding and Reporting Tools used in the Industry (Tableau Qlik etc.)Experience with industry ETL tools (Informatica Talend SSIS etc.)Have strong people management skills: leading teams training onboarding offboarding etc.Certifications in architecture data engineering and development from AWS (Preferred)Subject matter data expertise in Financial Services (Banking Insurance) Consumer Products (Retail) Energy & Resources Life Sciences (Healthcare) and Government (Transport Higher Ed Social Services) industriesExperience with implementation of data security encryption PII/PSI legislation identity and access management across sources and environmentsKnowledge of software configuration management environments and tools such as JIRA Git Jenkins TFS Shell powershell Bitbucket etc. Educational Qualifications: ➡ Bachelor’s Degree or higher in quantitative areas such as Computer Science Information Management Big Data & Analytics or a related field is desired ➡ #LI-VM1#LI-Remote#Rackspace#LI-RackspaceAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges designing solutions that scale building and managing those solutions and optimizing returns into the future. Named a best place to work year after year according to Fortune Forbes and Glassdoor we attract and develop world-class talent. Join us on our mission to embrace technology empower customers and deliver the future. More on Rackspace TechnologyThough we’re all different Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age color disability gender reassignment or identity or expression genetic information marital or civil partner status pregnancy or maternity status military or veteran status nationality ethnic or national origin race religion or belief sexual orientation or any legally protected characteristic. If you have a disability or special need that requires accommodation please let us know.

Mortgage Advisor Financial Advisor ChannelToronto Vancouver or CalgarySalary Range: 100% CommissionOur mission is to provide a positive empowering and transparent property financing experience that is simple from start to finish. Our team consists of skilled technology experts caring mortgage specialists and a diverse marketing team all working together to lead change in the mortgage industry.Are you a driven relationship-focused mortgage professional looking to build your own practice with built-in market access and exclusive account rights?We're hiring Mortgage Advisors across the GTA Vancouver and Calgary to join our Financial Advisor Channel — a high-growth division focused on helping wealth professionals serve their clients with smarter mortgage solutions.What Makes This Opportunity DifferentUnlike independent broker models we’ve secured corporate partnership agreements with leading wealth management firms — including Canada Life Investia Quadrus and others — giving you exclusive access to a territory and a defined book of financial advisors.You’ll be empowered to build your business from a base of opportunity not from scratch.What You’ll Do-Own and develop a regional territory (GTA Vancouver or Calgary) with exclusive rights to assigned accounts.-Act as the go-to mortgage expert for financial advisors within your territory.-Proactively build and maintain relationships with financial advisors from partner firms to drive referral volume.-Support clients from initial consultation through funding leveraging best-in-class tech tools and centralized support.-Drive lead growth through business development events and account management.Over time grow your practice by building a team under you (if desired).What We’re Looking For-Licensed mortgage professional in your province (Ontario BC or Alberta).-Proven experience working with financial advisors or within the wealth management ecosystem.-A go-getter with a track record of building a book from the ground up.-Entrepreneurial mindset with a desire to own and grow your business.-Existing relationships within the FA community to support your early ramp-up.What We Offer-Exclusive access to a defined territory and book of accounts — formally recognized and protected.-Automatic lead routing for opportunities in your assigned region.-Unmatched tech support and centralized fulfillment to help you scale faster.-Opportunity to build a team under you (admin mortgage agents other).-100% commission-based compensation uncapped. More details will be shared during screening.- Contribute directly to shaping the experience that modernizes the Canadian mortgage industry.- Take advantage of nesto's employee mortgage program that provides our employees with the best exclusive preferred low rates.- Benefit from a generous time-off policy including 4 weeks vacation per year.- Enjoy a  premium benefits plan fully paid by nesto including a top-class insurance plan and unlimited access to telemedicine and mental health service for you and your family from day 1.- Access to an annual health and wellness budget.- Take your work internationally with our temporary international work program.Diversity & InclusionAt nesto we believe that creativity and collaboration are the result of a diverse team. We are committed to fostering a culture of diversity equity inclusion and belonging and we strongly encourage women people of colour LGBTQIA+ individuals and individuals with disabilities to apply. We are committed to creating a workplace that is inclusive and welcoming to all. ➡ ➡

Join a ChallengerBeing a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun ask questions and learn together. We are a big (and growing!) family. Overall we serve more than 670000 people across Canada through Equitable Bank Canada's Challenger Bank™ and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary Concentra Bank supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.  Great Opportunities Ahead!  ⭐We are constantly hiring for multiple roles across the bank in departments including Human Resources Marketing Technology Delivery & Productivity Wealth Solutions Legal Compliance and Fraud Risk Commercial Finance Single Family Residence (Mortgages) Mortgage Services Digital Banking Customer Service and more! We look for candidates with relevant experience who are driven to make change and want to join a community where everyone’s voices are celebrated. We foster a culture of fearless challengers high achievers and ensure all employees belong and are seen.  ➡ Our Community – Fostering Humility Building Community & Honoring Each Other 🤝 ➡ True success is not just measured by individual achievements but by the strength of our collective efforts. We embrace humility as a cornerstone of our organization recognizing that each person’s contribution is valuable and necessary for our shared success. I.D.E.A. (Inclusion Diversity Equity Accessibility and Anti-Racism) ➡ At Equitable Bank we believe in the power of diversity and inclusivity. We actively seek applications from Indigenous persons people with disabilities women and racialized persons. We recognize the immense value that diverse perspectives bring to our organization and the fact that without them we would not be where we are today. By fostering an inclusive environment we empower individuals each with their own lived experiences to unleash their full potential driving innovation and excellence in everything we do. Our team values and hears our employees. We celebrate their voices and ideas every day. We are deeply committed to removing barriers providing unique opportunities and supporting persons within these groups.We proactively support the rights of Indigenous peoples in Canada and contribute to Truth and Reconciliation efforts in several ways starting with education awareness and allyship. At Equitable Bank we support Indigenous communities through partnerships sponsorships and other collaborations with communities which are all are decided in partnership with the Indigenous Employee Resource Group (“Indigenous ERG”). Direct donations to:The Friendship Centre (Kamploops) Legacy of Hope Foundation Raphael Andre Warming Tent (Montreal)Raffled Wreaths for charity are just some examples of this On top of the work the Indigenous ERG does within the community they also:Host Truth and Reconciliation Day events Contribute Indigenous specific history and awareness within Equitable Bank’s Unconscious Bias and Anti-racism courseHelp raise awareness of issues impacting the Indigenous communityWe actively support the calls to action set out by the Truth and Reconciliation Commission. We’re only just getting started and would love to hear your voice. As a member of the Indigenous community working at Equitable Bank you will have the opportunity to join the Indigenous ERG and help us find ways to have even more impact. All of our Employee Resource Groups including our Indigenous ERG are comprised entirely of people of lived experience and they each provide future goals and plans to their self-chosen Executive Sponsor who works in tandem with the head of I.D.E.A. at EQ Bank. Here at Equitable Bank we put emphasis on honoring each other's traditions and fostering our whole community.Indigenous (Aboriginal) peoples of Canada are individuals who are First Nations Inuit or Métis. First Nations means any of the groups of Indigenous peoples of Canada officially recognized as an administrative unit by the federal government or those functioning as such without official status. Métis means anyone who self-identifies and is of historic Métis Nation ancestry and who is accepted by a Métis Nation. Equitable Bank respectfully recognizes and refers to each of these persons and communities as “Indigenous”.Equitable Bank is committed to fostering an inclusive equitable and collaborative workplace where diverse abilities are valued. If this is something that you think sounds as amazing as we do feel free to learn more about our culture and community here! We commit to providing a barrier-free recruitment process and work environment for all applicants. If you require accommodation or would like to make us aware of any barriers you have faced feel free to let us know by email at accessabilitymatters@eqbank.ca ! Any information provided will be kept confidential. We want to ensure you bring your best self to the application process and beyond. Hybrid Work and Accomodation 💻 ➡ We are open to providing remote work options to people who want to work from their communities.  Please let us know if this would be something you would be interested in learning about and if you need accommodation!  We provide all employees with the equipment required for their success including technology.  Let's Talk About You! 🏆 ➡ Are you motivated and love working with others with a similar mindset? Do you bring you own individualistic and unique experiences to the table? Do you want to join a community where you can be true to yourself every day and help us build our community even further? Do you want to have your voice heard and work together to challenge the future of banking? If your answer to these questions is YES please apply to be a part our Indigenous talent community here so we have your resume on file for all opportunities!  Feel free to also apply to any roles that interest you on our career page at the same time! We would love for you to share your story and can’t wait to get to know you!  ➡ Our Investment in Your Growth and Success 🏅At Equitable Bank we firmly believe in the potential and capabilities of our employees. We are dedicated to fostering a culture of continuous learning and development. As such we are committed to providing comprehensive training to equip our team members with the skills and knowledge necessary to excel in their roles. If you are considering a position within Equitable Bank we want to assure you that we are fully prepared to invest in your professional growth from everyday learning to our education subsidies. We recognize that every individual brings unique talents and experiences to the table and we are eager to support you in reaching your full potential. Whether you are new to the banking industry or a seasoned professional we will help you thrive!What we offer [For full-time permanent roles] 💰 Competitive discretionary bonus ✨ Market leading RRSP match program🩺  Medical dental vision life and disability benefits📝  Employee Share Purchase Plan👶🏽 Maternity/Parental top-up while you care for your little one🏝 Generous vacation policy and personal days🖥  Virtual events to connect with your fellow colleagues🎓  Annual professional development allowance and a comprehensive Career Development program💛  A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience  Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment we support and encourage our staff to grow not just in their career path but personally as well. We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.  We can’t wait to get to know you!

Company OverviewAthennian increases trust in business. Our products help legal finance and tax teams be transaction and audit-ready by organizing business entity and corporate structure information. Over 370000 business entities in almost every country are managed on Athennian to automate workflows for ownership company secretarial governance tax and compliance.The RoleAs the Product Operations Manager reporting to the SVP Platform and Delivery you will play a critical role in optimizing how our product organization executes communicates and measures success. You will drive cross-functional alignment streamline product-related processes and ensure our teams are equipped with the tools and insights needed to make informed decisions. By acting as a strategic connector between Product Engineering GTM and Customer teams you will help scale our product development operations and improve visibility and efficiency across the product lifecycle.This role is ideal for someone who thrives in operations and is passionate about systems thinking continuous improvement and supporting high-performing teams. ➡ As a key contributor to our Product team you will be responsible for: ➡ Product Operations & Process Enablement:Build and scale repeatable systems to support roadmap planning release operations and feature delivery.Develop and manage playbooks templates and rituals to support the product development lifecycle (e.g. roadmap reviews release readiness feature flag governance).Partner with Product Managers and Engineering Leads to remove operational friction and enable faster higher-quality decision-making.Cross-functional Coordination:Act as the operational backbone for product releases—ensuring alignment between Product Engineering GTM and Customer Success.Own monthly release coordination: documentation enablement asset readiness internal comms and tracking of feature flags.Lead roadmap update cadences and support regular progress reporting across teams.Insights & AnalyticsDevelop and maintain dashboards to track product usage customer feedback and feature adoption.Collaborate with GTM and Product teams to surface insights that inform roadmap prioritization and customer engagement strategies.Customer Feedback & Continuous ImprovementManage the intake categorization and distribution of customer insights from tools like Pendo Listen and other feedback channels.Partner with Engineering and Product to push forward small but impactful product enhancements that arise from user feedback.Identify and recommend opportunities to automate or improve internal product operations. A successful candidate will have: ➡ 3+ years of experience in product operations technical program management or a similar role within a high-growth SaaS company.Demonstrated ability to implement scalable systems and processes that improve product delivery and team collaboration.Strong project management skills and comfort managing multiple stakeholders and complex deliverables.Experience with tools such as Jira Confluence Pendo or similar platforms.Exceptional communication and collaboration skills with a detail-oriented and data-driven approach.Proven track record of proactively identifying gaps and driving improvements across functions.Comfort in fast-paced environments with the ability to balance strategic thinking and hands-on execution. ➡ LocationWe have embraced a distributed model of working to reach the best talent in the world. While some roles may require proximity to our Toronto Calgary and Vancouver offices roles based outside our office locations can be remote in Canada and the US. Please only apply if you are able to live and work full-time in the US and Canada. #LI-RemoteOur Culture Our company thrives in a fast-paced startup environment where every team member plays a critical role in driving success. We value ambitious results-driven individuals who are not only proactive in identifying opportunities but are also committed to going the extra mile. In our culture collaboration and initiative fuel our growth as we embrace new challenges learn constantly and move quickly to seize opportunities. If you're a go-getter who thrives on impact and thrives in a dynamic setting you'll fit right in. Our values are:Outcome Driven: We focus on setting ambitious goals and achieving measurable results valuing success by the outcomes we deliver.Wide Responsibility: Our team is empowered to shape success taking ownership from problem identification to solution implementation.Learning Mindset: We embrace curiosity rejecting the status quo and encouraging continuous learning and agility.Strategic Speed: We make fast effective decisions and embrace a bias for action to seize opportunities quickly.Benefits at AthennianWe offer competitive benefits and perks because we believe that happy people produce great results. We are always adding to this list based on employee feedback: generous vacation/sick/flex days remote work options flexible working hours health/dental/vision/group life/gRRSP/LTD/AD&D/EFAP benefits high growth environment team-building day-to-day variety (never a dull moment) MacBook for all employees stock options and a culture of transparency.

We are expanding our team of motivated technologists with a proven track record of delivering results in technology consulting. We are looking for a Machine Learning Architect with experience in cloud (AWS preferred) who is passionate about helping customers build AI/ML solutions at scale. Being an experienced technologist with technical depth and breadth aided with strong interpersonal skills you will work directly with customers as part of a delivery team helping to enable innovation by creating state of the art Machine Learning solutions that align to business goals.   This role includes responsibilities both as a Professional Services Machine Learning Architect and as a hands-on Machine Learning engineer on customer engagements.  The qualified Machine Learning Architect will have demonstrated the ability to think strategically about businesses create technical definitions around customer objectives in complex situations develop solution strategies motivate & mobilize resources and deliver results. The ability to connect technology with measurable business value is a critical component to be successful in this role. We seek team members who are self-motivated driven collaborative passionate about machine learning and want to have a direct positive impact on our customer's business. Strong communication skills and emotional intelligence are also needed to help develop a team that works with you.  Work Location: Remote  ➡ Key Responsibilities: ➡ Design machine learning solutions and execute machine learning projects end to end from proof-of-concept stage to deployment in production using cloud native technologies and state of the art machine learning models.  Be technically focused but work directly with the business representatives/customers to understand the requirements driving the need for a solution to be developed. Be responsible for all phases of the project from problem definition data annotation model development model deployment to end user documentation/training.  Design the architecture of ML solutions on cloud platforms (AWS Azure GCP) including MLOPs. Stay abreast of the latest developments. Read the latest published machine learning research and adapt the models to solve customer’s problems.  Establish credibility by demonstrating technical excellence and delivering value through solutions you build.  Develop strong relationships with our customers.  Qualifications: ➡ Masters with 10+ years of experience or PhD with 6+ years of experience in Machine Learning Natural Language Processing (NLP) and Deep Learning. Minimum 5+ years of experience architecting and building Machine Learning solutions. Minimum 5+ years of experience with cloud platforms (AWS GCP Azure).  Experience building ML models and strong knowledge of ML techniques is required.  Experience with hugging face TensorFlow/pytorch transformer architectures prompt engineering agentic systems LLMs. Strong coding experience in Python and architectural patterns like microservices. Solid understanding of agile methodologies and experience in planning machine learning projects from inception to production deployment.  Strong problem-solving skills and the ability to lead a team on “what’s next” when encountering a technical issue in a machine learning project. Excellent communication and presentation skills with the ability to explain complex technical concepts to both technical and non-technical audiences.  Travel: ➡ As per business requirements ➡

Reporting to the Manager Customer Contact Centre the Bilingual Customer Care Representative will interact directly with customers understand their needs troubleshoot issues answer product and banking inquiries resolve issues perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. An integral member of the Digital Banking team this individual will collaborate daily with Digital Operations IT Operations Global Security & Marketing teams. ➡ The Work ! ➡ Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offeringsField large volumes of inbound calls and chats and ensure best-in-class service standards while meeting EQ Bank’s response and resolution SLAsOwn the digital-onboarding experience and help customers onboard successfully resolve issues if any and communicate status to all stakeholders involved in a timely mannerStrive to resolve customer issues and queries at first contact and escalate issues in accordance to EQ Bank’s complaints handling processCommunicate effectively with customers and propagate EQ Bank’s core values of Respect Agility Integrity Service and Empowerment to build lasting customer relationshipsExecute established controls to ensure adherence to regulatory requirements Equitable and EQ Bank policies and Code of Conduct and EthicsIdentify recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product delivery Shifts : ➡ Training Period: 6 weeks: 9:00 AM to 5 :00 PMAfter the initial training period the 4 main shifts are: 8 AM to 4 PM 12 PM to 8 PM 2PM-10PM and 4- midnight with a range of staggered start times in betweenShifts will be assigned as per business needs but will be shared several weeks in advance and set for 1-2 monthsThe incumbent should be prepared to work evening shift and also on weekends Let's Talk About You ! ➡ 1-3 years of call center and/or customer service experience is required for this rolePost-secondary degree or certification in related field of study is desirable such as hospitality or financePrevious banking experience is considered an assetStrong ability to adapt to changeDemonstrated ability to own an issue and drive to resolutionDemonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oralExcellent verbal and written communication skillsExcellent problem-solving skills and ability to work in a fast-paced environmentExperience working with a high degree of autonomy and self-directionAbility to understand and use different software (CRM Microsoft Office Suite)Ability to communicate in French and English is essential (truly bi-lingual both conversationally and in written channels like live chat) ➡

Reporting to the Manager Customer Contact Centre the Bilingual Customer Care Representative will interact directly with customers understand their needs troubleshoot issues answer product and banking inquiries resolve issues perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. An integral member of the Digital Banking team this individual will collaborate daily with Digital Operations IT Operations Global Security & Marketing teams. ➡ The Work ! ➡ Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offeringsField large volumes of inbound calls and chats and ensure best-in-class service standards while meeting EQ Bank’s response and resolution SLAsOwn the digital-onboarding experience and help customers onboard successfully resolve issues if any and communicate status to all stakeholders involved in a timely mannerStrive to resolve customer issues and queries at first contact and escalate issues in accordance to EQ Bank’s complaints handling processCommunicate effectively with customers and propagate EQ Bank’s core values of Respect Agility Integrity Service and Empowerment to build lasting customer relationshipsExecute established controls to ensure adherence to regulatory requirements Equitable and EQ Bank policies and Code of Conduct and EthicsIdentify recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product delivery Shifts : ➡ Training Period: 6 weeks: 9:00 AM to 5 :00 PMAfter the initial training period the 4 main shifts are: 8 AM to 4 PM 12 PM to 8 PM 2PM-10PM and 4- midnight with a range of staggered start times in betweenShifts will be assigned as per business needs but will be shared several weeks in advance and set for 1-2 monthsThe incumbent should be prepared to work evening shift and also on weekends Let's Talk About You ! ➡ 1-3 years of call center and/or customer service experience is required for this rolePost-secondary degree or certification in related field of study is desirable such as hospitality or financePrevious banking experience is considered an assetStrong ability to adapt to changeDemonstrated ability to own an issue and drive to resolutionDemonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oralExcellent verbal and written communication skillsExcellent problem-solving skills and ability to work in a fast-paced environmentExperience working with a high degree of autonomy and self-directionAbility to understand and use different software (CRM Microsoft Office Suite)Ability to communicate in French and English is essential (truly bi-lingual both conversationally and in written channels like live chat) ➡

Join a ChallengerBeing a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun ask questions and learn together. We are a big (and growing!) family. Overall we serve more than 670000 people across Canada through Equitable Bank Canada's Challenger Bank™ and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary Concentra Bank supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.  Reporting to the Manager Customer Contact Centre the Customer Care Representative will interact directly with customers understand their needs troubleshoot issues answer product and banking inquiries resolve issues perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. An integral member of the Digital Banking team this individual will collaborate daily with Digital Operations IT Operations Global Security & Marketing teams. ➡ The Work ! ➡ Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offeringsField large volumes of inbound calls and chats and ensure best-in-class service standards while meeting EQ Bank’s response and resolution SLAsOwn the digital-onboarding experience and help customers onboard successfully resolve issues if any and communicate status to all stakeholders involved in a timely mannerStrive to resolve customer issues and queries at first contact and escalate issues in accordance to EQ Bank’s complaints handling processCommunicate effectively with customers and propagate EQ Bank’s core values of Respect Agility Integrity Service and Empowerment to build lasting customer relationshipsExecute established controls to ensure adherence to regulatory requirements Equitable and EQ Bank policies and Code of Conduct and EthicsIdentify recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product delivery The Shifts : ➡ Training Period: 6 weeks: 9:00 AM to 5:00 PMAfter the initial training period the 4 main shifts are: 8 AM to 4 PM 12 PM to 8 PM 2PM-10 PM and 4- 12 AM with a range of staggered start times in betweenShifts will be assigned as per business needs but will be shared several weeks in advance and set for 1-2 monthsThe incumbent should be prepared to work evening shift and also on weekends Let's Talk About ! ➡ 1-3 years of call center and/or customer service experience is required for the rolePost-secondary degree or certification in related field of study is desirable such as hospitality or financePrevious banking experience is considered an assetStrong ability to adapt to changeDemonstrated ability to own an issue and drive to resolutionDemonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oralExcellent verbal and written communication skillsExcellent problem-solving skills and ability to work in a fast-paced environmentExperience working with a high degree of autonomy and self-directionAbility to understand and use different software (CRM Microsoft Office Suite) ➡ What we offer [For full-time permanent roles] 💰 Competitive discretionary bonus ✨ Market leading RRSP match program🩺  Medical dental vision life and disability benefits📝  Employee Share Purchase Plan👶🏽 Maternity/Parental top-up while you care for your little one🏝 Generous vacation policy and personal days🖥  Virtual events to connect with your fellow colleagues🎓  Annual professional development allowance and a comprehensive Career Development program💛  A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience  Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment we support and encourage our staff to grow not just in their career path but personally as well. We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.  We can’t wait to get to know you!

Reporting to the Manager Customer Contact Centre the Customer Care Representative will interact directly with customers understand their needs troubleshoot issues answer product and banking inquiries resolve issues perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. An integral member of the Digital Banking team this individual will collaborate daily with Digital Operations IT Operations Global Security & Marketing teams. ➡ The Work ! ➡ Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offeringsField large volumes of inbound calls and chats and ensure best-in-class service standards while meeting EQ Bank’s response and resolution SLAsOwn the digital-onboarding experience and help customers onboard successfully resolve issues if any and communicate status to all stakeholders involved in a timely mannerStrive to resolve customer issues and queries at first contact and escalate issues in accordance to EQ Bank’s complaints handling processCommunicate effectively with customers and propagate EQ Bank’s core values of Respect Agility Integrity Service and Empowerment to build lasting customer relationshipsExecute established controls to ensure adherence to regulatory requirements Equitable and EQ Bank policies and Code of Conduct and EthicsIdentify recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product delivery The Shifts : ➡ Training Period: 6 weeks: 9:00 AM to 5:00 PMAfter the initial training period the 4 main shifts are: 8 AM to 4 PM 12 PM to 8 PM 2PM-10 PM and 4- 12 AM with a range of staggered start times in betweenShifts will be assigned as per business needs but will be shared several weeks in advance and set for 1-2 monthsThe incumbent should be prepared to work evening shift and also on weekends Let's Talk About ! ➡ 1-3 years of call center and/or customer service experience is required for the rolePost-secondary degree or certification in related field of study is desirable such as hospitality or financePrevious banking experience is considered an assetStrong ability to adapt to changeDemonstrated ability to own an issue and drive to resolutionDemonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oralExcellent verbal and written communication skillsExcellent problem-solving skills and ability to work in a fast-paced environmentExperience working with a high degree of autonomy and self-directionAbility to understand and use different software (CRM Microsoft Office Suite) ➡