About Ping Identity:  At Ping Identity we believe in making digital experiences both secure and seamless for all users without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.  Our intelligent cloud identity platform lets people shop work bank and interact wherever and however they want. Without friction. Without fear.  While protecting digital identities is at the core of our technology protecting individual identities is at the core of our culture. We champion every identity. One of our core values Respect Individuality reminds us to celebrate differences so you are empowered to bring your authentic self to work.  We're headquartered in Denver Colorado and we have offices and employees around the globe. We serve the largest most demanding enterprises worldwide including more than half of the Fortune 100. At Ping Identity we're changing the way people and businesses think about cybersecurity digital experiences and identity and access management.  The Senior Renewals Account Manager (SRAM) is responsible for managing and maximizing a diverse portfolio of maintenance subscription and SaaS renewals within a designated territory. You will work independently and in collaboration with sales teams resellers and customers to ensure timely renewals and mitigate cancellations. This position reports to the Renewals Manager for your assigned region and plays a critical role in maintaining customer relationships and driving recurring revenue. Responsibilities Manage the quarterly and annual renewal portfolio for an assigned territory. Maximize renewal value ensure on-time renewals and mitigate cancellations. Build and send complex quotes and proposals to resellers and customers at least 90 days in advance. Track all quotes phone calls and emails in Salesforce.com with a high degree of accuracy and detail. Handle complex customer objections and negotiate renewal contracts independently as required. Collaborate with cross-functional teams such as order management finance legal and Accounts Receivable. Provide highly accurate weekly monthly and quarterly forecasts of the renewals pipeline. Uncover leads cross-sell and upsell sales opportunities using value-based selling techniques to articulate value to customers. Act as a trusted advisor to customers and partners consistently establishing value beyond the renewal interaction. Consistently contribute to the team on special projects and promotions. May assist as a Subject Matter Expert and mentor to new hires and junior RAMs. Minimum Qualifications Four years of renewals sales experience with a software company. Proven time management skills in a dynamic sales environment. Demonstrated ability to effectively communicate (verbal and written) with C-Level customer contacts. Strong organizational skills with the ability to handle various tasks attention to detail. Must be able to work well with others as part of a broader cross-functional team. 4-year degree in Business or equivalent experience. USA: Base Salary- $90000 to $120000 plus commission In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors such as knowledge skills and abilities. Life at Ping: We believe in and facilitate a flexible collaborative work environment. We’re growing quickly but remain true to the innovative can-do startup values that got us here. Most importantly we keep hiring talented smart fun and genuinely nice people because that’s who we want to succeed with every day.  Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits:  Generous PTO & Holiday Schedule  Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement  Commuter Offset (Specific locations)  Ping is the collective sum of all our individual experiences backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race color religion sex including sexual orientation and gender identity national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law.

"All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. About JumpCloud®JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities devices and access across your organization. With JumpCloud® IT teams and MSPs enable users to work securely from anywhere and manage their Windows Apple Linux and Android devices from a single platform. JumpCloud® is IT Simplified.Company OverviewWe are a leading technology company that is changing the way IT admins and users leverage their devices to get work done. Our Cloud Directory Platform including its deep support for devices such as laptops and servers is making it easy for IT admins to manage the entire device lifecycle from onboarding to active use to offboarding while also providing end users a secure and painless means of getting stuff done.We are seeking a Senior Product Manager with deep technical expertise to drive the development of our Unified Endpoint Management (UEM) solution.Position OverviewThe Senior Product Manager for Unified Endpoint Management will lead the strategy roadmap and execution of our UEM/MDM platform ensuring seamless management and security for Microsoft Windows Apple iOS and Android devices. This role requires strong technical expertise in endpoint management device security and cross-platform integration combined with exceptional product leadership to deliver world-class solutions that meet enterprise needs. ➡ Key Responsibilities: ➡ Product Strategy & Roadmap: Define and prioritize the product vision strategy and roadmap for the UEM platform aligning with business goals and customer needs.Technical Leadership: Collaborate with engineering teams to design and implement solutions for device management security policies and compliance across Windows iOS and Android ecosystems.Stakeholder Collaboration: Work closely with cross-functional teams including engineering design sales and marketing to deliver a cohesive product experience.Customer Advocacy: Engage with enterprise customers to understand their pain points gather feedback and translate requirements into actionable product features.Market Analysis: Conduct competitive analysis and stay updated on industry trends in endpoint management mobile device management (MDM) and enterprise security.Feature Definition: Create detailed product requirements user stories and acceptance criteria for new features ensuring scalability security and usability.Go-to-Market: Partner with marketing and sales to develop go-to-market strategies including product positioning pricing and launch plans.Performance Metrics: Define and track key performance indicators (KPIs) to measure product success and drive continuous improvement. Technical Expertise Requirements: ➡ Deep understanding of Microsoft Windows Apple iOS and Android operating systems including their security frameworks (e.g. Windows Defender iOS Gatekeeper Android Enterprise).Hands-on experience with UEM/MDM platforms (e.g. Microsoft Intune Jamf VMware Workspace ONE or similar).Knowledge of device compliance encryption remote management and zero-trust security principles.Familiarity with enterprise IT environments including Active Directory Azure AD and network security protocols.Practical experience on AI projects to understand and build a portfolio.(e.g. Machine Learning Deep Learning or similar). Qualifications: ➡ Experience: 7+ years of product management experience with at least 3 years focused on Unified Endpoint Management Mobile Device Management (MDM) or enterprise security solutions.Technical Expertise: See AboveLeadership: Proven ability to lead cross-functional teams and influence stakeholders at all levels including C-suite executives.Customer Focus: Strong experience in gathering and analyzing customer feedback to drive product decisions.Communication: Exceptional written and verbal communication skills with the ability to articulate complex technical concepts to non-technical audiences. Awesome if you also have: ➡ Education: Bachelor’s degree in Computer Science Engineering or a related field MBA or advanced degree preferredCertifications: Certifications in product management (e.g. Pragmatic Institute AIPMM) or technical areas (e.g. Microsoft Certified: Endpoint Administrator CISSP) Apple Certified System Administrator (ACSA):are a plus. Key Skills: ➡ Strategic thinking and problem-solvingTechnical proficiency in endpoint management and securityAgile/Scrum methodologiesData-driven decision-makingStakeholder management and collaborationStrong understanding of enterprise IT and security compliance ➡ In accordance with the Colorado Equal Pay for Equal Work Act the approximate annual compensation range for this role depending on individual candidate level and experience is $135000 - $200000 including base salary and any related bonuses or commissions. In the US JumpCloud® provides a comprehensive benefits package with several medical plans to choose from including a high deductible HSA plan with employer contribution two dental plans vision insurance flexible spending account (FSA) employee assistance program (EAP) short- and long-term disability life insurance and a 401k savings plan with match. We have a flexible paid time off policy.Where you’ll be working/Location:JumpCloud® is committed to being Remote First meaning that you are able to work remotely within the country noted in the Job Description. All roles posted in United States locations do require that you be located within one of the 50 U.S. States.  Our Headquarters is in the Denver/Boulder CO area but as a remote company you are able to work remotely anywhere in the U.S.  If you would like to spend time in our offices in the Denver/Boulder area you are welcome to do that as well.Language: JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud® you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.Why JumpCloud?  If you thrive working in a fast SaaS-based environment and you are passionate about solving challenging technical problems we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team a supportive board and in a proven market that our customers are excited about.  One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating "" human connection with each other regardless of our backgrounds orientations geographies religions languages gender race etc. We care deeply about the people that we work with and want to see everyone succeed."" - Rajat Bhargava CEOPlease submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status. Scam Notice:Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings unsolicited emails or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information such as credit card details or bank account numbers during the recruitment process. Additionally JumpCloud will never send you a check for any equipment prior to employment.All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line ""Scam Notice""#LI-Remote #BI-Remote"

Content Tagger (Freelance)   Position: Part-Time Contract  Location: This position offers remote work from Los Angeles/New York/Denver.   Overview: We’re looking for a highly organized and detail-oriented Content Tagging professional to support our team in improving how content is structured tagged and analyzed. In this role you’ll work closely with content & engagement and analysts to help ensure our content is discoverable measurable and optimized across platforms. This is a contract role at 20 hours per week Contract Length: ASAP until 9/30.    Responsibilities: Assist in developing and applying tagging taxonomies for content across platforms and handles Help review and tag new and existing content to ensure consistency and discoverability Help organize reporting dashboards or assist in pulling regular content reports   Who We’re Looking For: Strong attention to detail and organizational skills A proactive learner with a curiosity for systems and strategy Familiarity with digital tagging platforms such as Airtable Sprinklr etc. (Nice to have) Interest in how content is structured tagged and analyzed for performance   Pay Range: $25/hour   Movement Strategy is an Equal Opportunity Employer Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they check every single box. Movement Strategy is dedicated to building a diverse and inclusive workplace and strongly encourages those from historically and systemically marginalized communities to apply.  We believe that what we put out into the world matters. And since we were founded on the principles of paving our own path we take bold steps toward what we believe is the right direction. This means addressing the big stuff: the systems of inequality that impact some of us far more than others. As culture creators we firmly believe we have a responsibility to our colleagues clients communities and the industry to live up to the Movement’s name. We confront inequities head-on as they come knowing that this work is never done and that we must keep the momentum.  

Cribl does differently.  What does that mean? It means we are a serious company that doesn’t take itself too seriously and we’re looking for people who love to get stuff done and laugh a bit along the way. We’re growing rapidly - looking for collaborative curious and motivated team members who are passionate about putting customers first. As a remote-first company we believe in empowering our employees to do their best work wherever they are.  As the data engine for IT and Security many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity.Why You’ll Love This Role The Customer Success Engineer (CSE) acts as a trusted strategic and technical advisor for the customer in achieving customer outcomes value and success with Cribl solutions. This highly technical role must coordinate and strategize across several functions to enable customers to realize continuous value.  The CSE must be ready to engage with various technical and management functions within an organization and demonstrate the value of Cribl in business discussions with company executives. As An Active Member Of Our Team You Will… Act as a trusted strategic and technical advisor to customers driving the entire Customer Success lifecycle from onboarding to expansion Serve as the trusted engineer and Cribl product expert as the customer builds out their observability platform Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers Using your engineering prowess and strategic observability acumen drive adoption and expansion of existing use cases and advise/develop additional use cases with the customer. Keep your finger on the pulse of your customers and keep things flowing for them.  This includes driving and recommending use case initiatives troubleshooting encouraging and advocating for certification and training etc. Clear effective communicator and collaborator working cross-functionally with the Cribl sales marketing product experience and engineering teams as the voice of the customer Continually inspire mentor and coach team members as an integral piece of the Customer Experience organization We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours If You’ve Got It - We Want It Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success an engineering-first approach and empathy for customer outcomes and value A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers You take the time to listen and comprehend but are also a conversation starter. Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment Proven track record and experience as an engineer working with large complex enterprises and developing relationships in a high-growth environment Experience with Observability Logs Metrics IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle Proven ability to drive continuous product value by developing new use-cases relating to reducing reusing enriching and routing data to achieve customer outcomes Quick learner with strong engineering and problem-solving skills Willingness to travel as needed (up to 25%) Loves talking to customers and solving problems Experience working remotely You live in the United States Salary Range ($110K - $160k) The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate’s job-related knowledge skills and experience.  In addition to a competitive salary Cribl also offers a generous benefits package which includes health dental vision short-term disability and life insurance paid holidays and paid time off a fertility treatment benefit 401(k) equity and eligibility for a discretionary company-wide bonus.  #LI-JK1 #LI-RemoteBring Your Whole SelfDiversity drives innovation enables better decisions to support our customers and inspires change for the better. We’re building a culture where differences are valued and welcomed and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or any other applicable legally protected characteristics in the location in which the candidate is applying. Interested in joining the Cribl herd? Learn more about the smartest funniest most passionate goats you’ll ever meet at cribl.io/about-us. 

About Ping Identity:  At Ping Identity we believe in making digital experiences both secure and seamless for all users without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.  Our intelligent cloud identity platform lets people shop work bank and interact wherever and however they want. Without friction. Without fear.  While protecting digital identities is at the core of our technology protecting individual identities is at the core of our culture. We champion every identity. One of our core values Respect Individuality reminds us to celebrate differences so you are empowered to bring your authentic self to work.  We're headquartered in Denver Colorado and we have offices and employees around the globe. We serve the largest most demanding enterprises worldwide including more than half of the Fortune 100. At Ping Identity we're changing the way people and businesses think about cybersecurity digital experiences and identity and access management. At Ping Identity we are the champions of identity-defined security enabling secure connections and digital trust for the world's leading enterprises. As the Senior Manager of Quality Engineering for our flagship PingOne platform you will be at the heart of that mission. This is a high-impact leadership role where you won't just manage a team you will architect the future of quality for a mission-critical multi-tenant SaaS solution. You will lead a talented team of Quality Engineers collaborate with fellow leaders to forge a cohesive vision for quality and own the end-to-end testing strategy. This includes spearheading the evolution of our automation frameworks pioneering the use of AI to enhance testing efficiency and embedding quality gates deep within our CI/CD pipelines. You will report to the Senior Director of Quality Engineering. If you are driven to enhance engineering velocity guarantee product excellence and uphold the enterprise-grade trust our customers place in us we want to talk to you. What You'll Do Lead & Mentor: Mentor and lead a high-performing team of Quality Engineers and Architects responsible for our SaaS and hybrid multi-tenant products. Set the Vision: Establish and champion the technical vision for quality across the organization influencing engineering-wide practices and standards. Drive Strategy: Spearhead the evolution of our test automation strategy standardizing tools and pioneering the use of AI/ML to increase testing efficiency and coverage. Lead by Example: Provide hands-on technical leadership through architecture design code reviews and framework enhancements setting a high bar for engineering excellence. Collaborate for Impact: Partner with Product Management Development and SRE leaders to build a cohesive quality-first culture and drive strategic initiatives from concept to delivery. Own the Metrics: Define and evangelize key quality and performance metrics (KPIs) including DORA metrics and defect escape rates using data-driven insights to continuously improve the development lifecycle. Plan for Growth: Own the strategic planning for your organization including headcount budget forecasting and resource allocation to align with business objectives. Required Qualifications 5+ years of direct people management experience in Quality Engineering with at least 3 of those years leading teams in a multi-tenant SaaS environment. Proven success in hiring developing and retaining outstanding engineering talent. Demonstrated expertise in designing and leading the development of modern test automation frameworks for comprehensive UI and API testing using tools like Java TestNG Selenium and/or Playwright. Hands-on expertise with enterprise-grade technology stacks including experience with distributed systems like Cassandra and Kafka and cloud-native environments (AWS Kubernetes). A track record of leveraging deep QA industry knowledge to drive innovative process improvements and foster a culture of continuous quality enhancement. Bachelor's Degree in Computer Science Engineering or a related field or equivalent practical experience. Desired Qualifications Fundamental knowledge of Identity and Access Management (IAM) concepts. Familiarity with identity protocols such as SAML OAuth OpenID Connect (OIDC) and SCIM. Experience in the cybersecurity industry. Salary: $159000-$185000In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors such as knowledge skills and abilities.Life at Ping: We believe in and facilitate a flexible collaborative work environment. We’re growing quickly but remain true to the innovative can-do startup values that got us here. Most importantly we keep hiring talented smart fun and genuinely nice people because that’s who we want to succeed with every day.  Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits:  Generous PTO & Holiday Schedule  Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement  Commuter Offset (Specific locations)  Ping is the collective sum of all our individual experiences backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race color religion sex including sexual orientation and gender identity national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law.

A new space race has begun. True Anomaly seeks those with the talent and ambition to build innovative technology that solves the next generation of engineering manufacturing and operational challenges for space security and sustainability. OUR MISSION The peaceful use of space is essential for continued prosperity on Earth—from communications and finance to navigation and logistics. True Anomaly builds innovative technology at the intersection of spacecraft software and AI to enhance the capabilities of the U.S. its allies and commercial partners. We safeguard global security by ensuring space access and sustainability for all. OUR VALUES Be the offset. We create asymmetric advantages with creativity and ingenuity What would it take? We challenge assumptions to deliver ambitious results It’s the people. Our team is our competitive advantage and we are better together YOUR MISSION Software is the central nervous system for True Anomaly’s engineering and product thesis. Software bridges the gap between military objectives theoretical astrodynamics and the human and autonomous control of spacecraft and ground systems in time and space. True Anomaly is seeking a highly-experienced Staff Elixir Software Engineer to lead development of our distributed spacecraft ground control system.  You do not need to have experience building space ground systems or experience in aerospace. You’ll have ownership of challenging greenfield problems and a chance to fundamentally impact the outcome of future conflict (and the future of the company) all while enjoying world-class benefits including platinum healthcare flexible work hours/location highly competitive compensation and a generous stock options package.  RESPONSIBILITIES Design develop and sustain satellite command and control mission planning mission data processing and data analysis software systems using Elixir  Create and implement clean software architectures that deliver consistent results from a growing team while scaling in complexity  Leverage Domain-Driven Design to surface fundamental capabilities and decompose work scope into core business logic to achieve specific measurable business outcomes  Champion simple software development lifecycle processes that ensure transparency traceability and accountability  Lead cross-discipline teams to deliver impactful results through collaboration coordination and systems integration  QUALIFICATIONS 10+ years of production software development experience  Practical experience with Elixir or other functional programming languages like Erlang Clojure Scala or Haskell  Proven experience developing resilient and fault-tolerant architecture  Demonstrated leadership ability exceptional written and oral communication skills and aptitude for working across disciplines  Enjoys debugging and problem-solving systems supporting active spacecraft operations  Experience with distributed systems and API design   A strong bias towards action while understanding and rejecting the status quo  PREFERRED SKILLS AND EXPERIENCE Bachelor’s degree in computer science or similar discipline or relevant experience  Deep understanding of Elixir and OTP including BEAM scheduling GenServers supervision trees and the Actor model  Experience with OAuth2 and Role-Based Access Controls  Database experience with PostgreSQL and time-series databases like InfluxDB  Experience with monitoring and tracing in a distributed system  An understanding of containerized infrastructure and orchestration with Kubernetes  Experience working with real-time or game engine backends  COMPENSATION Colorado Base Salary: $175000-$240000 California Base Salary: $180000-$255000 Washington D.C. Base Salary: $180000-$255000 Equity + Benefits including Health Dental Vision HRA/HSA options PTO and paid holidays 401K Parental Leave  Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills education location and experience.  ADDITIONAL REQUIREMENTS Work Location—Ideally we are seeking candidates based near Denver Colorado Springs Long Beach or Washington D.C. However for the right candidate we are open to a fully remote arrangement with occasional travel. Work environment—the work environment temperature noise level inside or outside or other factors that will affect the person's working conditions while performing the job. Physical demands—the physical demands of the job including bending sitting lifting and driving. This position will be open until it is successfully filled. To submit your application please follow the directions below. #LI-HybridTo conform to U.S. Government space technology export regulations including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen lawful permanent resident of the U.S. protected individual as defined by 8 U.S.C. 1324b(a)(3) or eligible to obtain the required authorizations from the U.S. Department of State. True Anomaly is committed to equal employment opportunity on any basis protected by applicable state and federal laws. If you have a disability or additional need that requires accommodation please do not hesitate to let us.  

Transfr is on a mission to help create pathways to career success. Our immersive career exploration and training simulations empower learners and job seekers of all ages find the right job for them and build the skills they need to enter (or reenter) the workforce or change careers —  helping them improve their quality of life. Immersive VR experiences from Transfr have been shown in studies to deliver better learning gains than video tutorials slide presentations and other training methods. Learners also find Transfr experiences highly engaging and enjoyable.  At Transfr we believe the future starts with innovative workplace training and skills development. We’re building bridges between schools workplaces and governments to help improve training and job placement pipelines and create a better tomorrow today. Summary: To complement our rapid growth we are seeking to add an Associate Customer Success Manager to our Customer Experience (CX) division. This role will ensure assigned customer base derives value from our products primarily leveraging digital communication channels and self-service resources to facilitate customer success. This Customer Success Manager plays a critical role in minimizing churn and maximizing customer retention in a scalable and efficient manner. The Customer Success Manager will report to a RVP of Customer Success.Please NoteThis role has a travel requirement of up to 50% within the expected designated territory (CO UT AZ NM)The expected territory for this role is Colorado Utah Arizona New Mexico and therefore we will only consider candidates based in this region. Territories are subject to change based on business need. ➡ Key Responsibilities: ➡ Drive product adoption utilization and expansion opportunities using customer data and analytics to monitor utilization and customer health identify patterns hindering adoption and engage at-risk accounts with strategies to prevent churn and ensure customer satisfaction.Deliver on 90%+ annual subscription renewals by maximizing clients' success with our products and engaging customers well in advance of renewal dates to secure on time renewals.Ensure a seamless implementation process for customers by following the phases outlined including onsite and virtual Professional Learning as appropriate.Become knowledgeable of Transfr’s solutions and service offerings including implementation methodologies and advanced service offerings to provide accurate and relevant information to customers.Communicate utilization data that demonstrates the value creation unique for each customer on a cadence agreed upon together.Contribute to the development and maintenance of self-service resources ensuring customers have the tools they need to independently find solutions.Assist in creating scalable campaigns to educate customers reduce time to value and foster increased product adoption.Secure customer feedback and share internally to influence product roadmap.Leverage a mix of automated and manual processes to maintain information flow externally and internally document all aspects of customer accounts.  Improve on business metrics to measure Transfr’s impact NPS Professional Learning and other metrics to provide Transfr with insight into the health of its customer relationships and areas to improve. Qualifications: ➡ At least 3 years of experience in customer success or account management.Exceptional prioritization and organizational capabilities to manage all aspects of a $2M+/- book of business.Ability to work independently and manage multiple customer relationships simultaneously.Technically adaptive with capability to learn new solutions features/functionality and communicate those in a value-added way to customers.Superior verbal and written communication abilities.Adept in identifying customer risks and proactively engaging customers to equip them with solutions.Strong presentation negotiation problem-solving and analytical skills. Continuous learning mindset and detail-oriented approach to the Transfr mission to create jobs.Proven track record of consistently exceeding objectives - self-motivated and driven by results.Experience with SaaS renewals preferably in EdTech.Willingness to travel up to 50% of the time. ➡ What We Offer: The base salary range for this position is expected to be between $75000 - $85000 with the actual base salary amount dependent on a number of factors including but not limited to a candidate’s credentials relevant experience and primary job location. In addition to salary this role will be eligible for additional company benefits such as stock options 401(k) paid vacation and sick time and medical/dental/vision insurance.In Closing:If you're looking to make a big difference in the lives of others we invite you to join us on our mission to make learning more intuitive and help individuals develop the skills they need for career success.  Be a part of creating pathways to prosperity by helping to develop training simulations to teach skills that lead to well-paying jobs for all. At Transfr we embrace diversity because it breeds innovation. Transfr is an equal opportunity employer that participates in E-Verify committed to providing equal employment opportunities to all applicants consultants and employees and prohibits discrimination and harassment of any type without regard to race color religion age national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Must be authorized to work in the United States without restrictionLearn more at transfrinc.com

WHO ARE WE? Launch Potato is a digital media company with a portfolio of brands and technologies. As The Discovery and Conversion Company Launch Potato is a leading connector of advertisers to customers at all parts of the consumer journey from awareness to consideration to purchase. The company is headquartered in vibrant downtown Delray Beach Florida with a unique international team across over a dozen countries. Launch Potato's success comes from a diverse energetic culture and high-performing entrepreneurial team. As a result the company is always looking for like-minded teammates and partners.TYPE: Contract-to-Hire BASE SALARY: $90000 to $100000 per year MUST HAVE: Proven success delivering internal tools such as CMS platforms with a deep understanding of cross-functional workflows Strong experience driving A/B testing and revenue optimization strategies Demonstrated ability to define and execute product roadmaps in Agile environments Advanced analysis experience using BI tools (e.g. Looker Tableau) to inform data-driven decisions Excellent communication and prioritization skills to align engineering editorial performance and paid media functions EXPERIENCE: 4+ years of product or project management experience supporting internal systems including content management or monetization tooling YOUR ROLESupport and evolve Launch Potato’s internal content systems to enable performance paid media and editorial excellence empowering teams to deliver scalable optimized consumer content that drives business performance. OUTCOMES (Performance Expectations) Support the Director of Product by helping translate the CMS product vision into tickets documentation and prioritized backlog items that reflect stakeholder needs across the business Build trusted relationships with cross-functional partners to surface problems gather feedback and support roadmap development Write clear actionable requirements that help the team build features improving publishing workflows tools and operational efficiency Manage the intake process for platform requests organize backlog grooming and maintain Asana for visibility and follow-through Support experiments using A/B testing tools and Looker dashboards to understand feature impact and usage Work toward independently managing project timelines cross-functional coordination and progress updates with minimal oversight COMPETENCIES Tactical Ownership: Works within a defined roadmap translating business needs into actionable tickets and helping prioritize upcoming work Hands-On Execution: Willingly dives into the details adapts to shifting priorities and finds creative ways to unblock projects Team Collaboration: Partners closely with cross-functional business partners to move projects forward and share updates clearly Analytical Curiosity: Comfortable using BI tools to explore data support decisions and answer stakeholder questions Clear Communicator: Shares updates with clarity asks great questions and ensures all voices are heard in cross-functional conversations Agile Participant: Actively contributes to sprint planning standups and backlog grooming with an understanding of Agile best practices Process Oriented: Looks for small wins that make tools and workflows better for everyone TOTAL COMPENSATIONBase salary is set according to market rates for the nearest major metro and varies based on Launch Potato’s Levels Framework. Your compensation package includes a base salary profit-sharing bonus and competitive benefits. Launch Potato is a performance-driven company which means once you are hired future increases will be based on company and personal performance not annual cost-of-living adjustments.Want to make your impact in a profitable high-growth company? Apply now! Since day one we've been committed to having a diverse inclusive team and culture. We are proud to be an Equal Employment Opportunity company. We value diversity equity and inclusion.  We do not discriminate based on race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.

About SonderMind At SonderMind we believe everyone deserves one personalized connected and effective mental health destination to take care of their mental health and well-being at any stage of life. SonderMind care encompasses everything from therapy and medication management to meditation and mindfulness exercises. Our clinicians leverage our digital tools and research to deliver increasingly high-quality care and to develop thriving practices. Combining technology and human connection SonderMind drives better outcomes through our comprehensive approach. Learn more about SonderMind at sondermind.com or download the mobile app available on iOS and Android. To follow the latest SonderMind news get to know our clients and learn about what it’s like to work at SonderMind you can follow us on Instagram Linkedin and Twitter. About the Role As an Associate Manager of Customer Support you will directly supervise a team of frontline Support Specialists ensuring performance quality and service-level expectations are consistently met. You’ll be responsible for fostering a culture of accountability and support coaching team members removing blockers and partnering with cross-functional stakeholders to improve processes that directly and positively impact our clients and providers. This is a people-leadership role with some individual contributor work however your core focus will be day-to-day team management coaching and execution support. What you’ll do Manage the daily workflow and capacity of a team of Customer Support Specialists work to grow senior staff to be proactive problem-solvers Act as an escalation point for complex issues balancing service recovery and operational efficiency Conduct regular 1:1s and support team members with goal setting and professional development and provide actionable feedback for continuous improvement Ensure your team is meeting SLAs including response time resolution time and quality standards Identify and escalate systemic issues impacting team productivity or customer experience Share frontline feedback to inform process improvements tooling enhancements and policy updates with partner-teams like Product and Engineering Partner closely with peers and senior leadership to ensure alignment on prioritization and staffing needs against rapidly changing business needs Develop and monitor efficiency metrics alongside senior leadership making sure to drive data-based decision-making from yourself your team and the department What does success look like?   30 Days Build relationships with your team and learn key systems workflows and support metrics Begin owning regular standups and low-complexity escalations 60 Days Fully manage shift schedules queue oversight and team performance rhythms / rituals Provide regular coaching and partner with Senior Specialists on quality and staffing Have a strongly informed perspective on relevant metrics to track 90 Days Independently has driven and least one improvement that positively impacted team performance operational efficiencies and/or SLA attainment Team is tracking relevant metrics regularly and your team has learned and understand what activities are important to affect said metrics Ongoing  Team consistently meets or exceeds SLA QA and CSAT goals with reduced escalations over time You are seen as a reliable empathetic leader who develops team members and fosters a culture of clarity accountability and growth You surface operational and tooling improvements and collaborate cross-functionally to implement them you are a proactive problem-identifier and problem-solver Who You Are 3+ years in customer support or customer success ideally within a healthcare tech or regulated service environment 1+ years of experience supervising or mentoring others direct people management preferred Comfort and familiarity with workforce data management Strong understanding of support metrics and service quality best practices Comfortable managing in a fast-paced high-volume environment with evolving priorities Passionate about coaching and developing others Clear empathetic communicator with a bias toward action and accountability Strong written communication skills Our Benefits  The base salary range for this role is $60000 - $68000. Final compensation will be determined based on a variety of factors including relevant experience skills education and past performance. In addition to base salary this position may also be eligible for a variable bonus and equity. As leaders in redesigning behavioral health we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work. Our benefits include: A commitment to fostering flexible hybrid work A generous PTO policy with a minimum of three weeks off per year Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate) Competitive Medical Dental and Vision coverage with plans to meet every need including HSA ($1100 company contribution) and FSA options Employer-paid short-term long-term disability life & AD&D to cover life's unexpected events. Not only that we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it. Eight weeks of paid Parental Leave (if the parent also qualifies for STD this benefit is in addition which allows between 8-16 weeks of paid leave) 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary Travel to Denver 1x a year for annual Shift gathering Fourteen (14) company holidays Company Shutdown between Christmas and New Years Supplemental life insurance pet insurance coverage commuter benefits and more! Application Deadline This position will be an ongoing recruitment process and will be open until filled. Equal Opportunity  SonderMind does not discriminate in employment opportunities or practices based on race color creed sex gender gender identity or expression pregnancy childbirth or related medical conditions religion veteran and military status marital status registered domestic partner status age national origin or ancestry physical or mental disability medical condition (including genetic information or characteristics) sexual orientation or any other characteristic protected by applicable federal state or local laws.

  About Gusto Gusto is a modern online people platform that helps small businesses take care of their teams. On top of full-service payroll Gusto offers health insurance 401(k)s expert HR and team management tools. Today Gusto offices in Denver San Francisco and New York serve more than 400000 businesses nationwide. Our mission is to create a world where work empowers a better life and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace both physically and virtually. Learn more about our Total Rewards philosophy. About the Role: This is an amazing opportunity to use your payroll expertise to reshape our customer experience. You’ll showcase your passion for customer support by resolving tax notices while delivering a world-class customer experience. You'll act as a detective and problem-solver discovering payroll discrepancies researching tax laws and identifying the root cause of notices. You will be working closely with tax agencies as well as our cross-functional partner teams to reach the best outcomes for our customers and provide feedback on tools that streamline the resolution process and prevent similar issues in the future.  This role is very hands-on with an emphasis on research and analysis excellent communication skills and first-principles problem-solving. A strong work ethic and desire to be part of the team is critical for success as well as the ability to retain and apply large amounts of critical information. You must also possess and take pride in high attention to detail organization and task management and be comfortable working in a fast-paced deadline-driven business environment. About the Team: The Tax Resolution team is within the Payroll Operations organization and is at the core of providing services that give our customers peace of mind. Tax Resolution exists to ensure impeccable delivery of key customer needs. There are thousands of critical operational tasks that are completed for our customers accurately and on time every time in a proactive and scalable manner. We collaborate help each other and work cross-functional in a positive environment. Here’s what you’ll do day-to-day: Provide exceptional service to our customers. Interact professionally with our customers via email and/or phone simplifying the tax notice experience for our customers. Research and resolve payroll tax notices on behalf of our customers with guidance from more experienced team members. Provide clear and concise case documentation. Collaborate with our Compliance Engagement and Tax Operations teams. Communicate with government agencies to represent Gusto and advocate for our customers under supervision. Manage your time effectively to meet set goals. Handle a queue of tax notices daily including updating cases as needed informing customers of any changes and seeking assistance from peers on escalated issues. Participate in team meetings and provide support to fellow TaxRes Advocates. Here’s what we're looking for: 2-4 years of payroll experience notice resolution experience is a plus. Ability to work collaboratively with cross-functional teams. Capability to manage multiple priorities within a high-volume fast-paced environment and adapt to shifting priorities daily. Commitment to personal high standards and a desire to contribute to team and company goals. Strong analytical and problem-solving skills with guidance to resolve issues from complex variables. Team player who enjoys collaborating and contributing to team success. Excellent communication skills both written and verbal with the ability to simplify complex topics. Highly organized and proactive in improving processes. Dedicated to providing an exceptional customer experience during key moments in our customers' journey. Our cash compensation amount for this role is $23.50/hr to $27.42/hr in Denver & most major metro locations and $28.63/hr to $33.40/hr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver San Francisco and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles Gusto's subsidiary whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.  When approved to work from a location other than a Gusto office a secure reliable and consistent internet connection is required. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because it's the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home at Gusto.  Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.