Transfr is on a mission to help create pathways to career success. Our immersive career exploration and training simulations empower learners and job seekers of all ages find the right job for them and build the skills they need to enter (or reenter) the workforce or change careers —  helping them improve their quality of life. Immersive VR experiences from Transfr have been shown in studies to deliver better learning gains than video tutorials slide presentations and other training methods. Learners also find Transfr experiences highly engaging and enjoyable.  At Transfr we believe the future starts with innovative workplace training and skills development. We’re building bridges between schools workplaces and governments to help improve training and job placement pipelines and create a better tomorrow today. Summary: To complement our rapid growth we are seeking to add an Associate Customer Success Manager to our Customer Experience (CX) division. This role will ensure assigned customer base derives value from our products primarily leveraging digital communication channels and self-service resources to facilitate customer success. This Customer Success Manager plays a critical role in minimizing churn and maximizing customer retention in a scalable and efficient manner. The Customer Success Manager will report to a RVP of Customer Success.Please NoteThis role has a travel requirement of up to 50% within the expected designated territory (CO UT AZ NM)The expected territory for this role is Colorado Utah Arizona New Mexico and therefore we will only consider candidates based in this region. Territories are subject to change based on business need. ➡ Key Responsibilities: ➡ Drive product adoption utilization and expansion opportunities using customer data and analytics to monitor utilization and customer health identify patterns hindering adoption and engage at-risk accounts with strategies to prevent churn and ensure customer satisfaction.Deliver on 90%+ annual subscription renewals by maximizing clients' success with our products and engaging customers well in advance of renewal dates to secure on time renewals.Ensure a seamless implementation process for customers by following the phases outlined including onsite and virtual Professional Learning as appropriate.Become knowledgeable of Transfr’s solutions and service offerings including implementation methodologies and advanced service offerings to provide accurate and relevant information to customers.Communicate utilization data that demonstrates the value creation unique for each customer on a cadence agreed upon together.Contribute to the development and maintenance of self-service resources ensuring customers have the tools they need to independently find solutions.Assist in creating scalable campaigns to educate customers reduce time to value and foster increased product adoption.Secure customer feedback and share internally to influence product roadmap.Leverage a mix of automated and manual processes to maintain information flow externally and internally document all aspects of customer accounts.  Improve on business metrics to measure Transfr’s impact NPS Professional Learning and other metrics to provide Transfr with insight into the health of its customer relationships and areas to improve. Qualifications: ➡ At least 3 years of experience in customer success or account management.Exceptional prioritization and organizational capabilities to manage all aspects of a $2M+/- book of business.Ability to work independently and manage multiple customer relationships simultaneously.Technically adaptive with capability to learn new solutions features/functionality and communicate those in a value-added way to customers.Superior verbal and written communication abilities.Adept in identifying customer risks and proactively engaging customers to equip them with solutions.Strong presentation negotiation problem-solving and analytical skills. Continuous learning mindset and detail-oriented approach to the Transfr mission to create jobs.Proven track record of consistently exceeding objectives - self-motivated and driven by results.Experience with SaaS renewals preferably in EdTech.Willingness to travel up to 50% of the time. ➡ What We Offer: The base salary range for this position is expected to be between $75000 - $85000 with the actual base salary amount dependent on a number of factors including but not limited to a candidate’s credentials relevant experience and primary job location. In addition to salary this role will be eligible for additional company benefits such as stock options 401(k) paid vacation and sick time and medical/dental/vision insurance.In Closing:If you're looking to make a big difference in the lives of others we invite you to join us on our mission to make learning more intuitive and help individuals develop the skills they need for career success.  Be a part of creating pathways to prosperity by helping to develop training simulations to teach skills that lead to well-paying jobs for all. At Transfr we embrace diversity because it breeds innovation. Transfr is an equal opportunity employer that participates in E-Verify committed to providing equal employment opportunities to all applicants consultants and employees and prohibits discrimination and harassment of any type without regard to race color religion age national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Must be authorized to work in the United States without restrictionLearn more at transfrinc.com

WHO ARE WE? Launch Potato is a digital media company with a portfolio of brands and technologies. As The Discovery and Conversion Company Launch Potato is a leading connector of advertisers to customers at all parts of the consumer journey from awareness to consideration to purchase. The company is headquartered in vibrant downtown Delray Beach Florida with a unique international team across over a dozen countries. Launch Potato's success comes from a diverse energetic culture and high-performing entrepreneurial team. As a result the company is always looking for like-minded teammates and partners.TYPE: Contract-to-Hire BASE SALARY: $90000 to $100000 per year MUST HAVE: Proven success delivering internal tools such as CMS platforms with a deep understanding of cross-functional workflows Strong experience driving A/B testing and revenue optimization strategies Demonstrated ability to define and execute product roadmaps in Agile environments Advanced analysis experience using BI tools (e.g. Looker Tableau) to inform data-driven decisions Excellent communication and prioritization skills to align engineering editorial performance and paid media functions EXPERIENCE: 4+ years of product or project management experience supporting internal systems including content management or monetization tooling YOUR ROLESupport and evolve Launch Potato’s internal content systems to enable performance paid media and editorial excellence empowering teams to deliver scalable optimized consumer content that drives business performance. OUTCOMES (Performance Expectations) Support the Director of Product by helping translate the CMS product vision into tickets documentation and prioritized backlog items that reflect stakeholder needs across the business Build trusted relationships with cross-functional partners to surface problems gather feedback and support roadmap development Write clear actionable requirements that help the team build features improving publishing workflows tools and operational efficiency Manage the intake process for platform requests organize backlog grooming and maintain Asana for visibility and follow-through Support experiments using A/B testing tools and Looker dashboards to understand feature impact and usage Work toward independently managing project timelines cross-functional coordination and progress updates with minimal oversight COMPETENCIES Tactical Ownership: Works within a defined roadmap translating business needs into actionable tickets and helping prioritize upcoming work Hands-On Execution: Willingly dives into the details adapts to shifting priorities and finds creative ways to unblock projects Team Collaboration: Partners closely with cross-functional business partners to move projects forward and share updates clearly Analytical Curiosity: Comfortable using BI tools to explore data support decisions and answer stakeholder questions Clear Communicator: Shares updates with clarity asks great questions and ensures all voices are heard in cross-functional conversations Agile Participant: Actively contributes to sprint planning standups and backlog grooming with an understanding of Agile best practices Process Oriented: Looks for small wins that make tools and workflows better for everyone TOTAL COMPENSATIONBase salary is set according to market rates for the nearest major metro and varies based on Launch Potato’s Levels Framework. Your compensation package includes a base salary profit-sharing bonus and competitive benefits. Launch Potato is a performance-driven company which means once you are hired future increases will be based on company and personal performance not annual cost-of-living adjustments.Want to make your impact in a profitable high-growth company? Apply now! Since day one we've been committed to having a diverse inclusive team and culture. We are proud to be an Equal Employment Opportunity company. We value diversity equity and inclusion.  We do not discriminate based on race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.

  About Gusto Gusto is a modern online people platform that helps small businesses take care of their teams. On top of full-service payroll Gusto offers health insurance 401(k)s expert HR and team management tools. Today Gusto offices in Denver San Francisco and New York serve more than 400000 businesses nationwide. Our mission is to create a world where work empowers a better life and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace both physically and virtually. Learn more about our Total Rewards philosophy. About the Role: This is an amazing opportunity to use your payroll expertise to reshape our customer experience. You’ll showcase your passion for customer support by resolving tax notices while delivering a world-class customer experience. You'll act as a detective and problem-solver discovering payroll discrepancies researching tax laws and identifying the root cause of notices. You will be working closely with tax agencies as well as our cross-functional partner teams to reach the best outcomes for our customers and provide feedback on tools that streamline the resolution process and prevent similar issues in the future.  This role is very hands-on with an emphasis on research and analysis excellent communication skills and first-principles problem-solving. A strong work ethic and desire to be part of the team is critical for success as well as the ability to retain and apply large amounts of critical information. You must also possess and take pride in high attention to detail organization and task management and be comfortable working in a fast-paced deadline-driven business environment. About the Team: The Tax Resolution team is within the Payroll Operations organization and is at the core of providing services that give our customers peace of mind. Tax Resolution exists to ensure impeccable delivery of key customer needs. There are thousands of critical operational tasks that are completed for our customers accurately and on time every time in a proactive and scalable manner. We collaborate help each other and work cross-functional in a positive environment. Here’s what you’ll do day-to-day: Provide exceptional service to our customers. Interact professionally with our customers via email and/or phone simplifying the tax notice experience for our customers. Research and resolve payroll tax notices on behalf of our customers with guidance from more experienced team members. Provide clear and concise case documentation. Collaborate with our Compliance Engagement and Tax Operations teams. Communicate with government agencies to represent Gusto and advocate for our customers under supervision. Manage your time effectively to meet set goals. Handle a queue of tax notices daily including updating cases as needed informing customers of any changes and seeking assistance from peers on escalated issues. Participate in team meetings and provide support to fellow TaxRes Advocates. Here’s what we're looking for: 2-4 years of payroll experience notice resolution experience is a plus. Ability to work collaboratively with cross-functional teams. Capability to manage multiple priorities within a high-volume fast-paced environment and adapt to shifting priorities daily. Commitment to personal high standards and a desire to contribute to team and company goals. Strong analytical and problem-solving skills with guidance to resolve issues from complex variables. Team player who enjoys collaborating and contributing to team success. Excellent communication skills both written and verbal with the ability to simplify complex topics. Highly organized and proactive in improving processes. Dedicated to providing an exceptional customer experience during key moments in our customers' journey. Our cash compensation amount for this role is $23.50/hr to $27.42/hr in Denver & most major metro locations and $28.63/hr to $33.40/hr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location experience and expertise and may vary from the amounts listed above. Gusto has physical office spaces in Denver San Francisco and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles Gusto's subsidiary whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.  When approved to work from a location other than a Gusto office a secure reliable and consistent internet connection is required. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because it's the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home at Gusto.  Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer. Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

Account Executive - Outbound (Sales Rep) About Us: Fullbay is a leading SaaS organization dedicated to providing exceptional products/services to our clients. We are passionate about growth innovation and delivering top-notch customer experiences. Join our dynamic team and be a part of shaping the future. Position Overview: We are seeking an energetic and goal-oriented Outbound Account Executive to join our sales team. The ideal candidate will possess outstanding communication skills a strong work ethic and a passion for achieving and exceeding sales targets. As an Outbound Account Executive you will be responsible for prospecting qualifying and closing new business opportunities. Your role will be key in expanding our customer base and driving revenue growth. Primary Duties & Responsibilities: Follows up promptly with the leads generated by marketing content as well as demo requests or BDR scheduled demos they may receive. Understands customer goals plans challenges timeline budget and authority and confidentiality communicating Fullbay’s value proposition Delivers quality tailored demonstrations of Fullbay to prospects based on their needs and priorities Creates their own pipeline with lead generating activities including cold calls emails and social touches Documents various details like customer profiles responses and next steps Prioritizes opportunities and applying appropriate resources Meets or exceeds individual and team monthly quota Becomes an expert on our technology and Fullbay target markets Collaborates with the team to improve our processes and add efficiencies for the team Strives to continuously improve your sales process and demonstrate a willingness to learn and implement best practices.  Adapts to changes in process - we are always testing new ideas  Adheres to all confidentiality and compliance regulations. Performs other duties as assigned Minimum Education & Work Experience: High School Diploma or GED equivalent Bachelor's Degree or Military Service experience preferred Two (2) to Five (5)  years experience as a quota-carrying sales representative and/or cold outbound sales prospecting experience Experience with Outreach or Salesforce.com preferred. Key Skills and Qualifications: Comfortable with prior experience in a commission based position driven by monthly quotas (able to handle meeting and exceeding monthly quotas and handling rejections). Ability to work in a fast-paced SaaS Environment. Experience using Sales engagement tools: Outreach Sales Loft Chorus.aiSalesforce Yesware (we use Outreach and Salesforce). Track record of success and over-achievement (in work or school based setting) Must be self motivated and a team player who enjoys wearing multiple hats and inspiring others to do great work. Technically proficient and experienced with web technologies (able to present pros/cons use cases/examples trends etc.). Strong presentation skills experience using Video Conferencing tools i.e. Zoom Teams WebEx Excellent communications and persuasive skills (both written and verbal) includes communicating on the phone email video conferencing and in-person. Ability to think on one’s feet to creatively solve our prospects’ business needs Must have a positive attitude confident and desire to be the best Attention to Detail Strong organization and time management skills and ability to work independently is a must. Able to travel up to 25% Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to sit at a desk in front of a computer and use hands to finger handle or feel objects tools or controls (including a computer keyboard and operating a telephone) lift and/or move up to 10 pounds.  Frequently requires the use of hands and arms for reaching as well as the ability to walk and communicate effectively through speaking and listening. Specific vision abilities required by this position include close vision color vision and the ability to adjust focus.    Noise level in the work environment is usually moderate. Type on a computer keyboard and look at a computer monitor and operate a cell phone or a computer-based phone.

Senior Product Designer Design Systems  About Us: Fullbay is a leading SaaS organization dedicated to providing exceptional products/services to our clients. We are passionate about growth innovation and delivering top-notch customer experiences. Join our dynamic team and be a part of shaping the future. Position Overview:As a Senior Product Designer Design Systems at Fullbay you will lead the creation of scalable accessible design foundations that elevate every layer of our platform. You'll partner closely with engineering to shape a modular system of UI components patterns and design tokens that power consistent high-performance experiences across web and mobile. This is a strategic role focused on improving usability at scale streamlining product development and enabling teams to deliver with quality and speed. You'll use your systems thinking product sensibility and mentoring mindset to evolve our design practice advocate for customer first experiences and establish the design system as a cornerstone of Fullbay’s product vision. Primary Duties & Responsibilities: Lead the creation and evolution of a modular accessible and extensible design system from the ground up ensuring consistency and scalability across all product experiences Establish Figma infrastructure (tokens libraries patterns) to scale across mobile and web including documentation for the use of components and patterns Collaborate closely with Engineering and Product to ensure components are built consistently in Figma and code keeping UI performance offline-resilience and accessibility top of mind Partner with the Director of Product Design to scale a high-impact human-centered design practice Support and mentor designers on the team Present design concepts and rationales to stakeholders advocating for customer needs while aligning with business goals Use a data driven approach to validate design decisions and refine product features Stay informed of emerging AI trends and proactively bring new ideas and best practices to Fullbay’s design approach Adheres to all confidentiality and compliance regulations. Performs other duties as assigned. Minimum Education & Work Experience: Have 5+ years of product design experience including 2+ years working with design systems at scale Have experience working in mobile-first and/or fieldwork environments (SaaS logistics tools) Love building foundations from scratch and know how to balance idealism with pragmatism Know the ins and outs of tokens accessibility standards (WCAG) and component libraries Have strong experience with Figma Auto Layout and plugin workflows Thrive in ambiguity and enjoy helping shape team culture Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Regularly required to sit at a desk in front of a computer and use hands to finger handle or feel objects tools or controls (including a computer keyboard and operating a telephone) lift and/or move up to 10 pounds.  Frequently requires the use of hands and arms for reaching as well as the ability to walk and communicate effectively through speaking and listening. Specific vision abilities required by this position include close vision color vision and the ability to adjust focus.    Noise level in the work environment is usually moderate.

Product Designer II About Us: Fullbay is a leading SaaS organization dedicated to providing exceptional products/services to our clients. We are passionate about growth innovation and delivering top-notch customer experiences. Join our dynamic team and be a part of shaping the future. Position Overview:As we evolve our platform into a system of intelligence we're seeking a UX designer who can turn complexity into clarity and help bring our AI-enhanced vision to life. You'll work on critical workflows from roadside repairs to predictive inventory infusing them with helpful explainable intelligence while ensuring trust speed and control remain central. This role requires strong collaboration with Product Management and Engineering. Primary Duties & Responsibilities: Design end-to-end product experiences that simplify complexity across web tablet and mobile Shape how users interact with AI-generated suggestions predictions and auto-completions Build role-based environment-aware UI that adapts to techs in the field and controllers in the office Translate data-rich workflows into intuitive high-performance interactions Collaborate cross-functionally with design product management and engineering while serving as a creative authority within the team Mentor and support junior designers contributing to the evolution of a high performing design-centric culture Present design concepts and rationales to internal stakeholders advocating for customer needs while aligning with business goals Use a data driven approach to validate design decisions and refine product features Stay informed of emerging AI trends and proactively bring new ideas and best practices to Fullbay’s design approach Adheres to all confidentiality and compliance regulations Performs other duties as assigned Minimum Education & Work Experience: Minimum of 3 years of UX/product design experience demonstrating strong visual and interaction design skills Experience designing for mobile and/or fieldwork environments (SaaS logistics tools) and understand offline scenarios Have designed AI or data-enhanced experiences that build trust (e.g. recommendations explainable AI) Demonstrated interest in complex domains such as mechanics logistics tools or high-accountability workflows Can rapidly produce flows prototypes and final designs in Figma Want to be part of a small team with high ownership Strong proficiency with Figma including Auto Layout design systems and advanced plugin workflows Thrive in ambiguity and enjoy helping shape team culture Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Regularly required to sit at a desk in front of a computer and use hands to finger handle or feel objects tools or controls (including a computer keyboard and operating a telephone) lift and/or move up to 10 pounds.  Frequently requires the use of hands and arms for reaching as well as the ability to walk and communicate effectively through speaking and listening. Specific vision abilities required by this position include close vision color vision and the ability to adjust focus.    Noise level in the work environment is usually moderate. Type on a computer keyboard and look at a computer monitor and operate a cell phone or a computer-based phone.

Data Engineer  The Data Engineer at Fullbay will serve as a thought leader and mid-senior expert in database engineering specializing in the design development and management of data systems. This role requires deep expertise in database engineering design problem resolution staying abreast of industry trends and emerging technologies. Key responsibilities include building and managing the data infrastructure and transformation backend integrating technologies such as Snowflake and Redshift and developing front-end data visualizations with tools like DB Quicksight. The successful candidate will partner with leadership to develop strategies set directions and plan and execute database administration priorities focused on security risk management scalability and reliability. Primary Duties & Responsibilities: Develop and manage the data backend integrating multiple sources such as MySQL DB Dynamo DB and S3. Design and maintain ETL pipelines to support continuous updates to the backend infrastructure. Deliver data visualizations that provide insights enable reporting and meet customer needs through APIs and other access patterns. Lead incident management overseeing critical incidents from inception through resolution including conducting root cause analysis. Document new technologies and facilitate knowledge transfer within the team. Enhance system security and integrity aligning with the company’s commitment to risk management by protecting system data and ensuring compliance with enterprise and departmental policies. Plan and execute system upgrades focusing on compute and storage capacity expansion database hardening and patching. Translate business requirements into technical specifications that ensure data design and system architecture meet service level agreements (SLAs). Implement proactive system monitoring and alerting to establish automatic corrective actions. Design technical product architecture handling system installation configuration and performance management. Drive change management influencing cross-functional teams and fostering an environment conducive to progressive and strategic changes. Set achievable goals in a complex environment with competing priorities. Facilitate collaboration and support within the team enhancing teamwork and project outcomes. Mentor and guide other Database Engineers providing leadership and developmental support. Engage with customers and stakeholders to deeply understand requirements and foster partnerships that ensure database services are reliable performant and cost-effective. Support comprehensive data management overseeing the entire data lifecycle within a medallion architecture framework to maintain system and data integrity. Adheres to all confidentiality and compliance regulations. Performs other duties as assigned. Minimum Education & Work Experience: Bachelor's or Master's degree in Computer Science Engineering or related field. 5-10 years of data-related experience with proficiency in AWS MySQL DynamoDB and Python or Java. Expertise in designing implementing and supporting systems with clustering replication partitioning encryption and high availability/disaster recovery. Strong background in data management architecture and large-scale system implementations. Hands-on experience in deploying secure high-performance database systems. Advanced skills in database performance tuning and RDBMS. Excellent communication skills with the ability to discuss technical details with various stakeholders. Key Skills and Qualifications: Proficient in cloud-based database and analytics technologies including AWS Glue RDS EC2 Spark and similar technologies. Strong understanding of NoSQL columnar and big data analytics platforms like Redshift Spark Snowflake and embedded analytics solutions like Looker ThoughtSpot AWS QuickSight. Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Regularly required to sit at a desk in front of a computer and use hands to finger handle or feel objects tools or controls (including a computer keyboard and operating a telephone) lift and/or move up to 10 pounds.  Frequently requires the use of hands and arms for reaching as well as the ability to walk and communicate effectively through speaking and listening. Specific vision abilities required by this position include close vision color vision and the ability to adjust focus.    Noise level in the work environment is usually moderate. Type on a computer keyboard and look at a computer monitor and operate a cell phone or a computer-based phone.

Director Revenue Enablement   Headquartered in Phoenix AZ Fullbay is the number one cloud-based shop management software for commercial repair shops and is growing fast. This is an exciting opportunity to join a high-performing team and help shape the next phase of growth for the company. We are seeking a strategic experienced Director of Revenue Enablement to lead enablement efforts across our customer-facing teams. This position plays a critical leadership role in enhancing the effectiveness of our go-to-market (GTM) organization including Account Executives (AEs) Business Development Representatives (BDRs) Payments AEs and Customer Success (CS) teams focused on onboarding and renewals.  Primary Duties & Responsibilities: Develop and execute a comprehensive enablement strategy that supports the growth and productivity of Sales BDR CS and Payments teams. Partner cross-functionally with Sales Marketing Product and CS leadership to identify enablement needs skill gaps and opportunities for improved go-to-market execution. Design and manage scalable onboarding and continuous learning programs that include live coaching ongoing training and reinforcement mechanisms to support knowledge retention and performance improvement. Own the development and execution of cross-functional revenue (GTM) plays and campaigns—from concept through launch—ensuring alignment with business goals and operational readiness. Lead enablement for product and tool adoption including driving awareness and training around product enhancements new sales technologies and customer-facing tools. Conduct regular skill gap analyses to inform training plans and targeted coaching ensuring teams stay competitive and aligned to evolving market demands. Drive consistency in messaging and methodologies across the go-to-market organization enabling cohesive customer engagement and value articulation. Build and own core enablement assets such as playbooks deal coaching frameworks certifications learning paths and ongoing performance support materials. Manage enablement content to ensure it is accurate current and aligned with field needs leveraging a centralized platform or CMS. Track analyze and report on KPIs to measure enablement effectiveness including productivity metrics program adoption and business impact. Serve as a trusted advisor to executive leadership on enablement best practices team development and sales productivity levers. Manage and develop a high-performing enablement team including program managers and contractors while fostering a culture of excellence and continuous improvement. Minimum Education & Work Experience: 8+ years of experience in sales or revenue enablement GTM strategy or revenue operations with at least 3 years in a people leadership or senior strategic role. Demonstrated ability to lead cross-functional programs and support a range of roles across Sales CS and BDR teams. Strong understanding of the B2B SaaS sales process Proven ability to build enablement programs that impact performance and align with strategic goals. Excellent communication stakeholder management and presentation skills. Experience owning and executing major revenue-facing events (e.g. SKO). Key Skills and Qualifications: Familiarity with sales methodologies such as Challenger MEDDIC or SPIN. Experience with sales and enablement tools (e.g. Salesforce Gong Seismic Highspot etc.). Strong project management skills with the ability to lead multiple initiatives concurrently. Provide timely updates on project progress changes and any potential issues. Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Regularly required to sit at a desk in front of a computer and use hands to finger handle or feel objects tools or controls (including a computer keyboard and operating a telephone) lift and/or move up to 10 pounds.  Frequently requires the use of hands and arms for reaching as well as the ability to walk and communicate effectively through speaking and listening. Specific vision abilities required by this position include close vision color vision and the ability to adjust focus.    Noise level in the work environment is usually moderate. Type on a computer keyboard and look at a computer monitor and operate a cell phone or a computer-based phone

Customer Learning Experience Lead The Customer Learning Experience Lead designs and delivers instructional content that helps Fullbay customers adopt and succeed with our SaaS platform. This role oversees the LMS and collaborates with Customer Success Support Product and Marketing to design impactful learning experiences throughout the customer journey. While focused on external education this role also supports internal training to ensure consistency and model best practices. Primary Duties & Responsibilities: Responsible for overall design and building engaging learning experiences and course content that support customer training across key lifecycle stages—including onboarding feature adoption advanced workflows and role-based certifications—to drive knowledge retention and real-world application. Manage Fullbay Learn (LMS) by uploading testing assigning and reporting on training materials while using data to optimize programs and measure impact through completion rates feedback scores and support or retention metrics. Explore and incorporate AI tools such as ChatGPT and Articulate 360 AI features to improve course development efficiency content quality personalization and learner engagement. Identify appropriate content for various audience channels and collaborate with subject matter experts to build effective training. State instructional end goals and develop content that aligns with learning outcomes. Design and develop supporting educational material/media (e.g. audio videos graphics simulations webinars games). Conduct instructional research and learner analysis to support content design. Apply tested instructional design theories practices and methods. Provide exercises assessments and interactive activities to reinforce learning. Contribute to internal education by maintaining and expanding the internal knowledge base. Follow established SOPs and documentation practices. Maintain organized project documentation and course folders. Adheres to all confidentiality and compliance regulations. Perform other duties as assigned. Minimum Education & Work Experience: Bachelor’s degree in Training Education Communications or equivalent work experience Three (3)+ years’ work experience designing and developing web-based training for customers preferably within a SaaS based environment.  Minimum 3 years of experience managing a learning management system (LMS) such as LearnUpon including course setup user assignments and reporting. Strong understanding of learning styles instructional methods and how to build compelling video text and visual content. Experience using AI tools (e.g. ChatGPT or Articulate 360 AI) in instructional design is highly preferred. Key Skills and Qualifications: Experience with SaaS software and adult learning principles. Proficiency with tools including Zoom LearnUpon (LMS) Articulate 360 Suite (including Rise and Storyline) Adobe Creative Suite and Google Workspace. Strongly preferred: Familiarity with AI-assisted course design tools such as Articulate 360 AI features and large language models like ChatGPT to streamline development support rapid prototyping and enhance personalization in e-learning. Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to sit at a desk in front of a computer and use hands to finger handle or feel objects tools or controls (including a computer keyboard and operating a telephone) lift and/or move up to 10 pounds.  Frequently requires the use of hands and arms for reaching as well as the ability to walk and communicate effectively through speaking and listening. Specific vision abilities required by this position include close vision color vision and the ability to adjust focus.    Noise level in the work environment is usually moderate. Type on a computer keyboard and look at a computer monitor and operate a cell phone or a computer-based phone.

Post Sales Revenue Ops Analyst  About Us: Fullbay is a leading SaaS organization dedicated to providing exceptional products/services to our clients. We are passionate about growth innovation and delivering top-notch customer experiences. Join our dynamic team and be a part of shaping the future. Position Overview: Headquartered in Phoenix AZ Fullbay is the number one cloud-based shop management software for commercial repair shops and is growing fast. This is an exciting opportunity to join a high-performing team and help shape the next phase of growth for the company. As the Post Sales Revenue Operations Analyst you will support and optimize our revenue operations across post-sales functions including renewals collections onboarding and support. This critical role will serve as a strategic partner to the leadership team delivering actionable insights creating scalable reporting infrastructure and driving operational efficiencies to support revenue retention and client services. Primary Duties & Responsibilities: This position requires the employee to perform work requiring advanced knowledge and skills in analyzing sales and other accounting data regularly exercising discretion and judgment in determining what data to analyze and how the data should be analyzed and providing recommendations to the Company based on the data analysis performed.    Develop maintain and optimize dashboards and reports to track KPIs across renewals upsells downsells churn collections onboarding and support functions. Partner with Chief Customer Officer and functional leaders to define key metrics monitor performance and deliver regular insights through regular business reviews. Support post-sale operational implementation workflows—execute contract changes (e.g. end dates downsells) in product systems ensure accurate Salesforce object updates and support short-term data cleanup to maintain CRM/system fidelity during customer lifecycle transitions. Deliver insights that influence strategy resource allocation and process improvements in post-sales operations. Support recurring revenue forecasting by modeling renewal pipelines collections performance and upsell trajectories highlight systemic blockers and revenue leakage. Analyze churn retention and expansion revenue trends to identify leading indicators surface risks and recommend actions to increase net revenue retention and customer lifetime value. Collaborate cross-functionally to identify and eliminate inefficiencies in workflows for onboarding customer support and billing operations. Standardize data collection naming conventions and reporting frameworks to ensure consistency and scalability across post-sales functions. Act as a systems liaison with RevOps Finance and IT to ensure Salesforce ChurnZero Intercom and other tooling reflect accurate actionable and structured data for CS needs. Evaluate and implement tools or enhancements that support automation and scalability in data processes. Adheres to all confidentiality and compliance regulations. Performs other duties as assigned. Minimum Education & Work Experience: Bachelor’s degree in Business Finance Economics Data Analytics or a related field. 3+ years of experience in a Revenue Operations Sales/CS Operations or Business Analyst role with a post-sales focus. Strong analytical skills with expertise in Excel/Google Sheets and BI tools (e.g. Tableau Looker Power BI). Proficient in post sales systems & functionality like Pendo Zendesk Gainsight.  Proficiency in Salesforce reporting and understanding of data structures across customer lifecycle platforms. Key Skills and Qualifications: Excellent communication and presentation skills with the ability to effectively communicate data insights to non-technical stakeholders. Strong analytical and problem-solving skills with the ability to turn complex data into clear actionable insights. Strong understanding of business processes and KPIs with the ability to translate business needs into BI solutions. Provide timely updates on project progress changes and any potential issues. Establish timelines and milestones and allocate resources accordingly. Assess and manage project risks ensuring proactive solutions are in place. Experience with SaaS or subscription based business models as well as PLG or e-commerce. Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Regularly required to sit at a desk in front of a computer and use hands to finger handle or feel objects tools or controls (including a computer keyboard and operating a telephone) lift and/or move up to 10 pounds.  Frequently requires the use of hands and arms for reaching as well as the ability to walk and communicate effectively through speaking and listening. Specific vision abilities required by this position include close vision color vision and the ability to adjust focus.    Noise level in the work environment is usually moderate. Type on a computer keyboard and look at a computer monitor and operate a cell phone or a computer-based phone