Search 1,023 Remote Jobs in Greece

1,023 remote jobs

Paid Search Sr. Strategist

Remote Greece

Who We Are We are a tech-enabled growth firm–at the intersection of marketing consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand culture and services. Our mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity autonomy and grit. As a full-service growth marketing firm we offer best-in-class services including SEO Content Marketing Paid Media Social Media Marketing Programmatic + CTV Public Relations Influencer Marketing Email + SMS Conversion Rate Optimization Retail Marketing and Creative. Here at Power Digital we are hyper-focused on helping brands drive revenue growth and brand recognition ultimately driving irrefutable value for our clients. At the heart of Power Digital is our proprietary technology nova which analyzes businesses through first-party data simplifying investment planning for marketing and diligence in M&A––putting marketers in a strategic seat at the table––and providing value in unparalleled ways. Managing billions in media our dynamic team––of consultative marketers creatives analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey. Proficiency in spoken and written English at an advanced level is required for this role. Disclaimer We're currently on the lookout for potential candidates to join our talent pool via this job listing. Your qualifications will be assessed for both present positions and future opportunities. Should your skills align with a role and an opening arise our recruitment team will reach out to you promptly. However please keep in mind that this doesn't guarantee immediate placement or communication. A day in the life The Paid Media Senior Strategist is responsible for owning the execution performance and growth of their marketing service within their book of business. They service the most complex enterprise-level accounts and are highly regarded for their mastery over Paid Media advertising. The Senior Strategist is exceptional at working under pressure and navigating probing client questions difficult conversations roadblocks and account issues. On top of their Paid Media knowledge the Senior Strategist has an understanding of cross channel strategy and how their service impacts the broader media mix. They are oriented towards the clients’ business success tying their efforts to the greater business goals and are able to communicate effectively with Executives. They are responsible for owning reporting optimizations client communication and execution of all aspects of campaign creation and management sometimes with the support of a Specialist. The Senior Strategist is excellent at providing insights and forward thinking strategy to clients on an ongoing basis and has a strong understanding of their service’s strategy and the levers to pull to drive performance. Responsibilities Enterprise-level account campaign management including daily optimizations campaign creation and high-level strategy ownership Provide intelligent analysis interpretation and action plans based on campaign performance data and data from client-specific source of truth (e.g. GA Shopify etc.) Participate and engage in weekly department scrums and training sessions to further channel knowledge Continuously seek to improve campaign performance against client goals Maintain frequent and excellent communication both on internal agency teams and externally with assigned clients Seek to utilize available AI and outsource resources to assist in workflow wherever possible Participate in the development process for new department training materials Employ AI technologies to enhance and optimize business processes Utilize and leverage Power Digital's Nova ecosystem as it relates to your department Role Requirements 4-5 years of digital marketing experience. 3+ years in agency setting Minimum 4 years of hands-on experience with Search Engine Marketing Specifically having experience with campaign development and optimization processes such as bid optimization keyword research ad copy development on large enterprise-level accounts Significant campaign management experience in 3 or more of the following additional campaign types Performance Max Standard Shopping YouTube Ads Display Advertising Local campaigns Bing Ads Proficiency in Google/Microsoft Office Suite(s) Proficiency in Google Analytics Expert knowledge of funnel marketing and paid media’s place in the marketing funnel Strong ability to formulate meaningful insights from marketing data going beyond the stat and telling the story Other skills required Strong written and verbal communication skills. Strong organizational and project management skills. Self-motivated individual with a strong desire to succeed. Excellent interpersonal skills. Strong work ethic and ability to learn quickly and independently Interested in a long-lasting relationship with a growing company Key Performance Indicators (KPIs) $13.5k team-member EBITDA Maintain below 10% Client Churn Rate 4-6 Accounts (complex/large accounts in the top 100 of the agency) Most Important Things (MITs) Excellence in channel production and account performance Cross-channel collaboration Internal communication Power Digital’s people and culture are at the core of our success which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths experiences and backgrounds who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity but also age disability status veteran status sexual orientation religion and many other parts of one’s identity. All of our employees' points of view are key to our success and inclusion is everyone's responsibility. Please be aware of fictitious job openings consulting engagements solicitations or employment offers from suspicious sources. These engagements may be an attempt to obtain private information or to induce you to pay a fee for services related to recruitment or training. Power Digital does NOT charge any application processing or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at https//powerdigitalmarketing.com/company/careers/ If you have any doubts about the authenticity of any messaging behalf of Power Digital please send us an email at recruiting@powerdigital.com before taking any further action in relation to the correspondence.

2 hour(s) ago 🔥 View Details
Paid Social Strategist

Remote Greece

Who We Are We are a tech-enabled growth firm–at the intersection of marketing consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand culture and services. Our mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity autonomy and grit. As a full-service growth marketing firm we offer best-in-class services including SEO Content Marketing Paid Media Social Media Marketing Programmatic + CTV Public Relations Influencer Marketing Email + SMS Conversion Rate Optimization Retail Marketing and Creative. Here at Power Digital we are hyper-focused on helping brands drive revenue growth and brand recognition ultimately driving irrefutable value for our clients. At the heart of Power Digital is our proprietary technology nova which analyzes businesses through first-party data simplifying investment planning for marketing and diligence in M&A––putting marketers in a strategic seat at the table––and providing value in unparalleled ways. Managing billions in media our dynamic team––of consultative marketers creatives analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey. Proficiency in spoken and written English at an advanced level is required for this role. A day in the life We’re looking for a creative and energetic full-time Paid Social Strategist to join our team with a passion for performance marketing and team management. Experience in TikTok and Meta Ads platforms is a must! Paid Social Strategist is responsible for the performance strategy growth and execution from A-Z of paid social accounts. You will lead and execute upon a paid social strategy that helps reach a business' overarching goals and work closely to optimize strategies for our TikTok clients. You will work closely with the team and our clients making sure we are hitting or surpassing monthly performance goals as well as collaborating with the creative organic and influencer/partnerships teams to ensure we are best-in-class across the channel Responsibilities Full ownership and execution of performance marketing via paid social platforms Effectively executing builds and production A-Z with redundancy across channels Channels include TikTok Meta Pinterest Snapchat Reddit and LinkedIn where applicable. Heavier emphasis on TikTok and Meta Lead execution of optimizations concerning performance improvements relative to goals Effectively own strategic communication internally and externally for clients and client teams Proactive internal communication with team on performance strategy recommendations deliverables and action items Autonomous external communication with clients for performance tactical and strategic items updates and recommendations via email calls and/or Slack (as applicable) Excellent marketing and business strategy acumen Complete understanding of the marketing funnel and how to execute via paid social Full understanding of the eCommerce model and basic lead gen strategies Ability to navigate roadblocks and adapt strategy to changes in landscape to achieve desired results Ownership of performance reporting and strategy communication Execute performance reporting A-Z with excellent presentation creation capabilities Autonomously presents performance reports and recaps facilitating strategic conversations with clients (verbally and written) Ability to leverage data to tell a story and articulate results to clients and key stakeholders with clear next steps Present forward-thinking plans and execute to drive business results Operating as an effective member of the team for both department and account teams Contributing to a constructive and effective work environment in line with PD core values Actively participate in the growth and development of junior talent where applicable Employ AI technologies to enhance and optimize business processes Utilize and leverage Power Digital's Nova ecosystem as it relates to your department Employ AI technologies to enhance and optimize business processes Utilize and leverage Power Digital's Nova ecosystem as it relates to your department Requirements 1-2 years of digital marketing Agency experience a plus 1+ years of experience with Direct Response marketing specifically in E-Commerce Lead Gen and B2B a plus 1+ years experience with Meta Ads and TikTok ads for direct response campaigns additional platforms a plus (LinkedIn Ads Pinterest Ads etc) 1+ years experience leading paid social strategy for direct response marketing efforts 1+ years experience with Google Analytics Shopify other technical platforms a plus 1 year experience client facing and handling communications Excellent Excel skills with clear understanding of advanced Excel features Excellent data analytics skills Key Performance Indicators (KPIs) Managing a full workload indicated by one or more of the following $26k MRR or 6 owned clients Below 10% client churn rat Most Important Things (MITs) Delivering top-tier product as well as owning strategic direction and channel communication for designated accounts overseeing effective reporting and execution of channel strategy Account Growth & Retention (Results & Sentiment) Power Digital’s people and culture are at the core of our success which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths experiences and backgrounds who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity but also age disability status veteran status sexual orientation religion and many other parts of one’s identity. All of our employees' points of view are key to our success and inclusion is everyone's responsibility. Please be aware of fictitious job openings consulting engagements solicitations or employment offers from suspicious sources. These engagements may be an attempt to obtain private information or to induce you to pay a fee for services related to recruitment or training. Power Digital does NOT charge any application processing or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at https//powerdigitalmarketing.com/company/careers/ If you have any doubts about the authenticity of any messaging behalf of Power Digital please send us an email at recruiting@powerdigital.com before taking any further action in relation to the correspondence.

2 hour(s) ago 🔥 View Details
Senior SAP SRM Consultant

Remote Greece

We are seeking a Senior SAP SRM Consultant to lead design build and maintenance for our Core Retail Platform specifically supporting NFR (Not For Resale) procurement. Responsibilities Own end-to-end delivery of complex changes across the NFR procurement landscape Drive functional design configuration and technical solutions for Shopping Cart Workflow Sourcing and Contracts Manage HR integration covering org structure cost centers and approval flows Oversee the Shopping Cart flow from catalog selection through approval PO GR and asset update Support asset creation during accounting and coordinate with PM processes Address special topics such as regularization carts minimum order checks catalog images via MDM and mass cart creation Oversee WRICEF documentation quality and ensure specs are completed and stored before development starts Define testing strategies and coordinate UAT securing formal approval by release cutover Resolve critical L3 incidents and lead root cause analysis to implement permanent fixes Participate in PI and Sprint Planning and guide the team through Agile processes Requirements 5+ years of experience in SAP SRM with Retail/NFR experience Knowledge of HR integration product hierarchy and asset management Familiarity with MDM Proficiency in English at a B2+ level We offer International projects with top brands Work with global teams of highly skilled diverse peers Healthcare benefits Employee financial programs Paid time off and sick leave Upskilling reskilling and certification courses Unlimited access to the LinkedIn Learning library and 22000+ courses Global career opportunities Volunteer and community involvement opportunities EPAM Employee Groups Award-winning culture recognized by Glassdoor Newsweek and LinkedIn

9 hour(s) ago 🔥 View Details
Polish - Speaking Customer Experience Officer

Limassol / Remote / Athens / Greece

The Role We are looking for a passionate and self-motivated professional to join our Customer Experience Team. ➡ The Role ➡ Deal with clients’ inquiries via live chat email and telephone Perform personal clientele analysis and take actions as required Handle client inquiries appropriately and ensure that high level service is provided Promote available products and services to clients Develop and maintain excellent relationships with prospective and existing clients Cooperate effectively with other departments as required Contribute to team effort by achieving targeted results The main responsibilities of the position include ➡ Degree in a business-related field Client handling experience in the financial services sector is a definite plus Fluent Polish speaker with excellent oral and written skills in English Ability to multitask and maintain a high-level of organization Outstanding communication and interpersonal skills Excellent computer literacy Valid work permit required Main requirements ➡ Attractive remuneration package Intellectually stimulating work environment Continuous personal development and international training opportunities Benefit from ➡ Let’s Connect – Intro Chat with Talent Acquisition Deep Dive – First Interview with Your Future Team Speak Your Strength – Language Proficiency Check Show Your Skills – Live Technical Session ➡ All applications will be treated with strict confidentiality!

17 hour(s) ago 🔥 View Details
Junior Corporate Services Systems Engineer

Limassol / Nicosia / Athens / Greece / Remote

The Role  We are seeking a motivated and curious Junior Corporate Services Systems Engineer to join our Systems Engineering team. In this role you will play a key part in the day-to-day maintenance administration and support of our cloud systems and services.  This is an excellent opportunity for someone eager to kickstart their career in IT operations gain hands-on experience with modern cloud infrastructure and learn from experienced engineers in a collaborative environment.  ➡ The main responsibilities of the position include ➡ Manage and administer multi-cloud subscriptions (PaaS/SaaS) across Microsoft Azure and other providers overseeing implementation capacity planning and performance monitoring.  Resolve complex technical issues by providing Level 2 and Level 3 troubleshooting incident management and service-level tracking.  Oversee the Microsoft Entra ID (Azure AD) environment including Conditional Access identity protection group management and Single Sign-On (SSO) integrations.  Manage Microsoft 365 Enterprise products (SharePoint Teams compliance tools) and administer Intune MDM for Windows Mac iOS and Android endpoints.  Enforce role-based access controls (RBAC) by maintaining the Enterprise Access Control Matrix.  Partner with Information Security to research and deploy system hardening solutions conduct routine security audits and identify vulnerabilities.  Deploy automated patch management solutions for Microsoft and third-party software including executing emergency patching procedures.  Liaise with external partners and cross-functional teams to design deliver and document new IT solutions that support business growth.  Mentor and train the IT Service Desk team creating detailed documentation and work instructions to elevate overall support quality.  Main requirements ➡ BSc/MSc in Information Technology or any other relevant degree  At least 2 years of experience in a Systems Administration or relevant position  Strong team player good communications skills  Strong analytical and troubleshooting skills   Ability to cope with stress and meet deadlines  Ability to multitask and prioritise  Problem solving and critical thinking skills  Self-motivated proactive and efficient   Deep understanding of the following  Security Hardening & Patch Management Cloud Systems Management Azure Mobile Device Management (MDM) Windows & MacOS Microsoft 365 Products Scripting Skills  Benefit from ➡ Attractive remuneration package plus performance related reward   Private health insurance   Corporate pension fund   Intellectually stimulating work environment  Continuous personal development and international training opportunities  The Hiring Experience What Awaits You ➡ Let’s Connect – Intro Chat with Talent Acquisition  Deep Dive – First Interview with Your Future Team  Final Connection – Final Interview  ➡ All applications will be treated with strict confidentiality!

17 hour(s) ago 🔥 View Details
Senior Manual QA Tester - Crypto

Greece / Limassol / Nicosia / Remote

The Role  As part of the QA team you will work in cross-functional innovative agile tech teams to ensure quality is consistent throughout the development process. You will be involved in front-end back-end and E2E testing and you will be offered fantastic opportunities to learn and develop.  ➡ The main responsibilities of the position include ➡ Understand and clarify business requirements features and technical implementation    Enhance software delivery and quality throughout the entire software development cycle   Ensure that software meets functional and non-functional requirements   Stay up to date on the latest testing trends and technologies related to DB and API   Report testing status to project teams and Head of the QA department   Track issues and drive resolutions throughout the testing process   Manage in-house testing documentation write and continuously review test strategy    Validate crypto trading flows including order placement execution and settlement  Participate in testing high-availability and high-throughput systems handling real-time trading data  Main requirements ➡ BSc/MSc in Computer science   3+ years of experience in manual testing of software products   1+ year of QA experience working specifically with crypto blockchain Web3 DeFi or digital asset platforms Practical experience validating blockchain-related workflows such as wallets transactions asset transfers or network interactions Experience testing trading exchange fintech or payment platforms with complex transactional flows Practical experience in GUI and API testing is a must   Knowledge of SQL and database concepts   Strong knowledge and experience in software testing concepts and methodologies   Strong interpersonal and organisational skills    Committed to excellence continuous improvement and to achieving the best results   Methodical analytical and meticulous    Very good written and verbal skills in English  The following will be considered an advantage ➡ Experience in mobile testing (iOS/Android)   Experience in any scripting language   Experience in automated testing   Familiarity with different API protocols and technologies   Solid understanding of KYC/AML flows in crypto platforms  Certified with a testing-related certification such as ISTQB  Benefit from ➡ Attractive remuneration package Intellectually stimulating work environment Continuous personal development and international training opportunities The Hiring Experience What Awaits you ➡ Let’s Connect – Intro Chat with Talent Acquisition  Deep Dive – First Interview with Your Future Team  Final Connection – Final Interview  ➡ All applications will be treated with strict confidentiality!

17 hour(s) ago 🔥 View Details
Business Development Manager

Remote Greece

Position Business Development Manager Location Remote Greece Work model Remote Employment type Full-time DUTIES AND RESPONSIBILITIES Build and execute the B2B sales strategy for the Greek market Identify and target prospective corporate clients Develop and maintain relationships with HR Directors Heads of People Reward & Benefits leaders Procurement teams and senior business decision-makers Generate new business opportunities through outbound prospecting networking referrals LinkedIn events and strategic partnerships Arrange and conduct client meetings and product demonstrations Understand organisations' employee-benefit requirements and develop relevant commercial propositions Manage the full sales cycle from prospecting and discovery through presentation proposal negotiation and closing Build and maintain a strong pipeline of medium-sized and enterprise Greek employers Maintain accurate CRM records forecasts and sales activity Monitor developments within the Greek employee-benefits rewards and HR technology market Attend relevant HR technology and business networking events Work closely with leadership marketing and commercial teams to support business growth Identify potential strategic merchant brand and partnership opportunities within Greece. REQUIREMENTS Proven experience in B2B business development or new business sales with a strong hunter mentality Strong understanding of the Greek corporate market and ideally an established professional network Native or fluent Greek with excellent professional English Proven experience selling to HR People Reward & Benefits Procurement or other senior business decision-makers Demonstrated ability to manage the full sales cycle from prospecting and discovery through presentation negotiation and closing Proven track record of achieving commercial targets and generating new business Strong understanding of pipeline development revenue generation and new client acquisition Confident presenting and negotiating with senior stakeholders including HR Directors CEOs CFOs and other decision-makers Entrepreneurial and proactive mindset with the ability to build a market rather than rely on inbound leads Strong relationship-building communication negotiation and presentation skills Ability to work independently and take ownership of the Greek market. BENEFITS Attractive commission structure Remote working from Greece from the start Opportunity to take ownership of the Greek market Potential to grow into a Country Lead position as the business expands Opportunity to work in an entrepreneurial and growing international environment And many more! Job Type Full-time Pay From 45000.00€ per year Work Location Remote

1 day(s) ago 🔥 View Details
Audio Software Engineer, Applied Scientist

Remote Greece

At Meta we're building products that revolutionize the way people connect work and play. Our audio teams are at the forefront of this innovation developing audio technologies that advance the way we experience sound in virtual and augmented worlds.Our teams are dedicated to creating a collaborative and supportive environment where self-motivated individuals thrive. We encourage ownership creativity and collaboration and we're focused on bringing novel audio experiences to production.Join us on this adventure As a member of our audio team you'll collaborate with a team focused on advancing audio technology across Meta's products. ### Audio Software Engineer Applied Scientist Responsibilities Collaborate in a team environment across multiple scientific and engineering disciplines making the architectural tradeoffs required to rapidly deliver software solutions Create clean readable code debug complex problems prioritize effectively based on impact and urgency and get things done with a high level of efficiency Learn constantly dive into new areas with unfamiliar technologies and embrace the ambiguity of problem solving Develop audio software for a variety of consumer products and devices ### Minimum Qualifications Bachelor's degree in Computer Science Computer Engineering relevant technical field or equivalent practical experience 5+ years software development experience in industry settings or PhD with 2+ years of experience 3+ years relevant audio software engineering experience in industry settings C or C++ experience including use of C++11/14/17 features Experience communicating technical decisions to cross-functional partners and collaborating across disciplines to deliver solutions ### Preferred Qualifications Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g. efficiency gains quality improvements) Experience with audio signal processing and auditory perception both classical and machine learned techniques Experience with audio stack including codecs audio capture/render and network compensation/jitter buffer Demonstrated ongoing AI skill development (e.g. prompt/context engineering agent orchestration) and staying current with emerging AI technologies Proven track record of innovation as demonstrated by products shipped publications and/or patents Experience adhering to and implementing responsible ethical AI practices (e.g. risk assessment bias mitigation quality and accuracy reviews) Experience with GenAI ### About Meta Meta builds technologies that help people connect find communities and grow businesses. When Facebook launched in 2004 it changed the way people connect. Apps like Messenger Instagram and WhatsApp further empowered billions around the world. Now Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens the limits of distance and even the rules of physics. Individual compensation is determined by skills qualifications experience and location. Compensation details listed in this posting reflect the base hourly rate monthly rate or annual salary only and do not include bonus equity or sales incentives if applicable. In addition to base compensation Meta offers benefits. Learn more about benefits at Meta.

1 day(s) ago 🔥 View Details
Senior Manual Tester

Remote Greece

We are looking for a Senior Manual Tester to join our team and contribute to the quality assurance of software products through comprehensive testing practices and collaboration with Agile teams. Our client is one of the 4 major systemic banks in Greece currently undergoing an ambitious multi-year digital transformation journey. To accelerate their roadmap and drive long-term strategic growth they partnered with us to rapidly scale their digital product delivery capacity. As part of this initial phase we are onboarding a large-scale team of approximately 70 specialized professionals organized into seven cross-functional agile squads. Five of these squads are dedicated to advancing the client's mobile banking ecosystem while the remaining two squads complement existing web and hybrid digital channels. This scaled delivery model is designed to increase overall throughput and velocity for key digital products covering both personal and corporate banking sectors. The remote option applies only to the Candidates who will be working from any location in Greece. Responsibilities Perform API testing to ensure system reliability Conduct functional testing across various application layers Develop test cases and manage test planning activities Report bugs and track quality metrics Participate actively in Agile ceremonies Requirements 6+ years of QA experience Proficiency in DevTools Postman Fiddler/Wireshark Expertise in test design techniques such as pairwise testing and decision tables Fluency in Greek language English proficiency at B2 level or higher We offer For your comfortable work + Remote and hybrid work opportunities + Option to work from our centrally located office in Athens + Corporate laptop provided + Private health insurance + Meal vouchers / restaurant tickets + My Benefit card (264€/year) + Monthly public transportation card For your growth + Global and diverse client portfolio large-scale projects and trendy technologies + Diverse multicultural multi-functional and multilingual work environment + Opportunity to contribute to internal and open-source products + Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey + Possibility to create a Personal Development Plan from the first day in the company + Numerous opportunities for self-development hard & soft skills internal training courses mentoring programs and unlimited access to LinkedIn Learning courses external e-Libraries + Certification opportunities + Knowledge-sharing with colleagues from EPAM's global tech and non-technical communities + Language courses EPAM strives to provide its global team of over 61700 professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success so we value cooperation strive to always understand our clients' business and aim for the highest quality standards. No matter where you are you will join a dedicated diverse community that will help you realize your potential to the fullest.

1 day(s) ago 🔥 View Details
Customer Success Manager – CX

Remote Greece

Customer Success Manager – CX Location Remote — Brazil Philippines or Greece Type Full-Time Contractor Schedule Monday–Friday with consistent overlap with U.S. business hours Compensation $7–$10 USD/hour depending on experience About the Role We’re looking for an experienced Customer Success Manager – CX to take a leadership role across our agency’s customer experience function. This is a hands-on leadership position. You’ll manage client relationships and CX initiatives while also helping lead train develop and support members of our CX team. We need someone who understands excellent customer experience at both the customer level and systems level. You should be comfortable stepping into a client account identifying what needs improvement creating a plan training the team and making sure the work is executed at a high standard. You’ll work across multiple eCommerce brands and help lead projects involving helpdesks AI tools automations workflows SOPs migrations and other CX initiatives. What You’ll Be DoingTeam Leadership & Training Help lead and manage members of the CX team across multiple client accounts Train and onboard new CX team members Coach team members on communication problem-solving brand voice and CX best practices Review team performance and quality of work Provide clear feedback and help team members improve Create training materials SOPs and documentation Delegate work effectively and ensure projects and recurring responsibilities are completed Identify skill gaps and opportunities for additional training Help establish standards and accountability across the CX team Lead by example and be willing to jump in when the team needs support Client & CX Leadership Serve as a trusted point of contact for select client accounts Build strong relationships with U.S.-based clients Lead conversations around CX performance challenges opportunities and priorities Understand each client’s brand customer journey policies and CX standards Handle escalated or complex customer situations when needed Identify recurring issues and proactively recommend solutions Communicate clearly with clients about projects performance blockers and next steps CX Systems & Implementation Lead and support CX implementations and process improvements Set up and optimize helpdesk workflows tags macros rules and automations Lead or assist with helpdesk migrations and platform changes Implement and optimize AI-powered CX tools chatbots and automated workflows Scope test QA and roll out new CX initiatives Create and maintain SOPs and operational documentation Identify inefficiencies and recommend improvements across client accounts Agency & Project Management Manage multiple client accounts projects and priorities simultaneously Coordinate with internal teams to keep projects moving Support launches migrations audits and special client initiatives Track action items and ensure commitments are followed through Proactively identify problems rather than waiting for someone else to flag them Adapt quickly as client and agency priorities change What We’re Looking For 3–5+ years of experience in customer experience customer success CX operations eCommerce support or a related role Previous experience leading supervising training or mentoring a team Proven ability to train people and improve team performance Strong client-facing communication and relationship management skills Excellent written and spoken English Experience managing multiple accounts projects and priorities Strong problem-solving and decision-making skills Highly organized dependable and accountable Comfortable giving feedback and holding team members accountable Able to work independently and take ownership without constant supervision Hands-on experience with eCommerce CX platforms is highly preferred including Helpdesks Gorgias Zendesk Subscriptions Recharge Stay AI Loyalty Yotpo Reviews Okendo Yotpo AI support tools automations and chatbots Bonus Points Experience leading a remote CX team Experience with Gorgias implementations or migrations Experience implementing AI-powered CX tools Experience with Shopify and DTC/eCommerce brands Previous agency or startup experience Experience creating training programs SOPs and QA processes Experience managing U.S.-based clients What Success Looks Like Your clients trust you your team looks to you for leadership and you make the entire CX operation stronger. You don’t just identify problems — you take ownership of solving them. You’re able to coach someone who needs help hold someone accountable when standards aren’t being met confidently lead a client conversation and then jump into a workflow or implementation project when needed. You help create a CX team that is organized accountable proactive and consistently delivering excellent work. Job Type Full-time Pay 6.00€ - 8.60€ per hour Work Location Remote

1 day(s) ago 🔥 View Details

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