About O’Reilly Media O’Reilly’s mission is to change the world by sharing the knowledge of innovators. For over 40 years we’ve inspired companies and individuals to do new things—and do things better—by providing them with the skills and understanding that’s necessary for success. At the heart of our business is a unique network of experts and innovators who share their knowledge through us. O’Reilly Learning offers exclusive live training interactive learning a certification experience books videos and more making it easier for our customers to develop the expertise they need to get ahead. And our books have been heralded for decades as the definitive place to learn about the technologies that are shaping the future. Everything we do is to help professionals from a variety of fields learn best practices and discover emerging trends that will shape the future of the tech industry. Our customers are hungry to build the innovations that propel the world forward. And we help you do just that. Learn more: https://www.oreilly.com/about/ Diversity At O’Reilly we believe that true innovation depends on hearing from and listening to people with a variety of perspectives. We want our whole organization to recognize include and encourage people of all races ethnicities genders ages abilities religions sexual orientations and professional roles. Learn more: https://www.oreilly.com/diversity About the Team Our Sales Development team plays a crucial role in driving new business growth within the O'Reilly sales funnel. Using innovative tools and strategies individuals are responsible for generating qualified leads by actively prospecting and reaching out to potential customers through various channels like cold calling email and social media. As the first point of contact our dynamic team helps spread the knowledge of innovators creating meaningful connections along the way. We provide a structured training program that supports your professional growth helping you sharpen your sales skills while working in an environment that values learning and development. As part of our long-term development program you’ll build a strong foundation in sales and have clear pathways for advancing into more senior roles within the company. Our comprehensive onboarding program will equip you with consultative selling techniques and deep product knowledge enabling you to make a meaningful impact right away. About the Role As a Sales Development Representative (SDR) supporting the North America region in a fully remote capacity you’ll play a key role in driving our business growth by identifying potential customers understanding their needs and introducing them to O’Reilly’s innovative learning solutions. Your work will empower businesses and individuals to achieve their learning and professional goals. If you’re passionate about sales love building relationships and thrive in a fast-paced environment this role offers an exciting path for long-term success. With access to cutting-edge tools data-driven strategies and expert mentorship you'll be equipped to build and manage a high-performing sales pipeline. By connecting customers to O’Reilly’s world-class learning platform you'll help them fuel growth innovation and success through high-quality education. Salary Range: $49000 - $91000 ($23.56/hr - $43.75/hr) What You’ll Do Proactively drive sales growth by building a robust pipeline through targeted calls emails and strategic outreach to customers and potential leads Identify and engage with potential customers understanding their needs and positioning O’Reilly’s solutions to create value. Collaborate with inside and field sales teams to develop compelling outreach approaches that resonate with our target audience. Coordinate and schedule impactful product demonstrations to showcase O’Reilly’s solutions to prospective customers Lead engaging customer calls and web-based presentations to spark interest in our offerings. Maintain accurate and up-to-date customer data in Salesforce ensuring seamless communication and tracking. Build a deep understanding of O’Reilly’s products industry trends and competitive landscape to position our solutions effectively. Cultivate strong customer relationships to uncover expansion and upsell opportunities driving additional value for our customer What You’ll Have Required: Bachelor’s degree or a combination of relevant education and experience 1-2 years of experience in a similar sales or customer facing role Strong verbal and written communication skills with the ability to engage diverse audiences Passion for sales and a desire to work in a fast-paced results-driven environment Ability to connect with customers understand their challenges and confidently address objections Comfort with discussing technical concepts and translating them into customer-friendly insights A professional and customer-centric approach to interactions Strong critical thinking skills and the ability to grasp the broader sales strategy and mission Experience with Salesforce Linkedin Sales Navigator Salesloft Gong etc Preferred: Prior experience as a Sales Development Representative is beneficial Familiarity with the O’Reilly Learning platform is a plus Additional Information: At this time O'Reilly Media Inc. is not able to provide visa sponsorship or provide any immigration support (i.e. H-1B STEM OPT CPT EAD and Permanent Residency process)

The Associate Client Support Specialist is responsible for answering incoming customer inquiries solving customer issues via phone or chat and escalating cases to tier two teams or management when necessary. They handle cases related to at least five major areas of the eMoney platform. They demonstrate a commitment to customer satisfaction and maintain high levels of call quality and professionalism. The Client Support Specialist consistently meets the efficiency standards set forth by the company and displays ownership when handling customer requests. Job Responsibilities Manages a large amount of inbound calls emails or chats in a timely manner related to at least five major areas of the eMoney platform Identify customer needs clarify information research every issue and provide solutions Meet personal and team quantitative and qualitative targets Log all appropriate details of interactions in a comprehensible way Attend all trainings and completes all assignments to familiarize themselves with the eMoney platform and Client Support policies and procedures Answer service calls or emails of increasing complexity regarding eMoney applications as they progress through training relying on resources when needed Competently answer questions and resolves customer issues Escalate complex issues to tier two teams when necessary Stay up to date on system releases new features bugs Maintain high levels of call quality and professionalism Meet efficiency standards set forth by the company Requirements 0 - 1 Years in a customer service/support role or relevant experience Familiar with web applications Familiar with financial concepts or terms a plus Bilingual in English and Spanish is a plus Skills Excellent communication and interpersonal skills including the ability to communicate effectively to both technical & non-technical audiences Ability to work independently and as part of a geographically dispersed team Must be self-motivated and know when to escalate or seek guidance Ability to manage multiple projects and tasks simultaneously Detail-oriented and able to accomplish a wide variety of tasks in a fast-paced environment Working knowledge of MS Office suite Strong interpersonal and verbal/written communication skills Strong organization skills and time management skills Customer focus and adaptability to different personality types The salary range for this position is $41000 - $53000 commensurate salary to be determined based on skills professional background and expertise. This position is also eligible pursuant to applicable eMoney policies for the annual bonus program retirement contributions health insurance sick leave parental leave and paid time off.

At Allstate great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts air bags and graduated driving laws to being an industry leader in pricing sophistication telematics and more recently device and identity protection. Job Description Reporting to the Department Manager the ASR1 will be responsible for assisting agents in the field by processing carrier applications answering commissions questions and providing back-office support to help streamline their daily operations so they can maximize sales.Essential Duties and Responsibilities: Answer inbound calls and make outbound calls as needed. Respond to agent emails via a Ticket System Provide agents with back-office support. Assist agents with commissions questions leads support product information and more. Work with agents regarding missing application items Promote and support Allstate Health product sales. Make proactive outbound calls to agents to enhance business partnership. Maintain positive working relationships with assigned accounts. Present AHCP available advantages and benefits with inquiring agents Assist agents in maintaining current licenses. Meet or exceed call quality metrics. Provide world class support on every call. Additional projects as available and assigned. The ideal candidate for this position brings an enthusiasm for providing the best customer service experience to both internal and external customers. All employees must be able to operate in a fast-paced high-growth work environment and be able to tolerate a multitude of simultaneous tasks as the company continues to grow and develop. Minimum Skills and Competencies: High school diploma or general education degree (GED) required Minimum of 1-year experience in a professional office required Customer Service- minimum 2 years’ experience required Background in account management preferred Experience in a call-center environment preferred Ability to work remotely with a team of others who are also working remotely Sit and work at a computer for long periods of time. Exceptional phone etiquette Ability to multi-task and prioritize workload with little oversight Excellent written verbal listening and interpersonal skills Proficient with Microsoft Office Suite Ability to work with and navigate through multiple computer screens and Intermediate knowledge on how to use a computer if issues arise should be able to do minor troubleshooting Have a can-do positive attitude Insurance industry specifically Life & Health is a plus! Skills Compensation Compensation offered for this role is $17.79 - 25.69 per hour and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1 2014 under Indiana House Enrolled Act (HEA) 1242 it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs To view the FMLA poster click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore any discriminatory action taken on account of an employee’s ancestry age color disability genetic information gender gender identity gender expression sexual and reproductive health decision marital status medical condition military or veteran status national origin race (include traits historically associated with race including but not limited to hair texture and protective hairstyles) religion (including religious dress) sex or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship including but not limited to hiring training salary administration promotion job assignment benefits discipline and separation of employment.

The Customer Success Manager (CSM) plays a key senior role within the Customer Success department. This position is responsible for supporting the success and retention of Enterprise clients assisting in the development and refinement of customer-facing processes and helping oversee the training and daily performance of offshore and nearshore Customer Success teams. The CSM collaborates closely with the Director of Customer Success to ensure service excellence process consistency and team alignment across multiple support channels. Compensation: $65000 - $75000 yearly Responsibilities:Client Account Management Serve as a point of contact for a select group of Enterprise accounts focusing on strategic support and relationship maintenance. Assist in onboarding efforts and integration of client operations with the HaulPay platform as needed. Support client training through occasional group sessions and by contributing to onboarding materials. Help identify client feedback and share relevant insights with Product and Support teams to improve the overall experience. Monitor assigned accounts for risk indicators and help implement retention strategies in collaboration with leadership. Issue Escalation Resolution Address escalated issues from clients invited carriers and debtors that require advanced problem-solving or de-escalation. Support frontline teams by stepping in when issues fall outside standard procedures or require additional context or authority. Maintain thorough documentation of escalations and resolutions to support process improvement and team training. Promote a calm solution-oriented approach focused on delivering a high-quality client experience. Team Collaboration Support Operations Collaborate with the Director of Customer Success in evaluating workload distribution across CS and offshore teams to ensure effective coverage and responsiveness. Provide guidance on support workflows such as inbox triaging invited carrier processes and call center support routing. Assist in identifying process gaps or inefficiencies and offer suggestions for improvement. Support the rollout of updated SOPs scripts and workflows and help communicate changes across teams. Help document and maintain procedures in Confluence or designated platforms. SUPERVISORY RESPONSIBILITIES: Support the daily management and training of offshore and nearshore support teams. Help monitor team adherence to performance standards and quality metrics. Assist in onboarding process training and ongoing development of support staff. Act as a liaison between CS leadership and support teams to relay feedback and escalate operational concerns when necessary. Collaborate with the Director on resourcing needs team scheduling and workflow adjustments based on volume. Qualifications:Required Experience Knowledge: 3+ years in Customer Success Account Management or Customer Support roles preferably with Enterprise clients Experience supporting or coordinating with offshore or remote teams Familiarity with the transportation or logistics industry particularly broker and/or carrier operations is highly preferred Strong ability to support client retention and internal process improvement initiatives Fluent in English and Spanish both written and verbal Technical Proficiency: Google Suite (Docs Sheets Slides) Excel or Google Sheets for data management and reporting Slack Dialpad or similar VoIP systems HubSpot or equivalent CRM Email management platforms like Front (including rule and template creation) Confluence or similar platforms for SOP documentation Soft Skills: Effective communicator with strong interpersonal and cross-functional collaboration skills High emotional intelligence and a customer-first mindset Strong critical thinking and problem-solving abilities Comfortable in a dynamic evolving environment with multiple priorities About Company Our vision is to make it easier and safer for transportation and logistics companies to operate and thrive. Our purpose is to deliver amazingly helpful and transparent financial technology factoring and payment solutions to fix the most difficult problems plaguing our critical freight industry. We’re making the trucking and logistics industry more fair and accessible through transparent financing payments and software.

As a pharmaceutical support industry leader UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative Conscientious Curious Consultative and Compassionate. We believe in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge inspire and reward you join us at UBC! Brief Description: The Supervisor – Program Management is responsible for managing the day-to-day activity of the program(s) and supervises a team of employees. Position may be client facing. Works with the Program Manager to develop policies procedures and the business work plan for the program. This position performs hiring scheduling training and development of direct reports. Recognizes recommends and implements operational improvement. Provides direction coordinates and supervises the activities of the operational team using established policies and procedures. Sets priorities for the team to ensure task completion coordinates work activities with other supervisors and managers. Work is reviewed for soundness of judgment and overall quality and efficiency Specific job duties: Manage daily activities per the scope of work program and standard operating procedures within the contracted budget. Ability to understand and actively enforce program guidelines and project specific procedures (PSPs). Manage day-to-day activity of the program operation including supervision of staff. Assist in developing program metrics and identifying efficiencies Monitor program metrics to ensure adherence to program SLAs Resolve complex cases. Participate in interviewing prospective employees evaluating current employees and train employees as needed. Create new and/or update training materials and PSPs as needed. Translate decisions and discussions into documented workflow processes. Develop current employees and track their compliance to quality service and program standards. Conduct at minimum monthly team meetings with meeting agendas and minutes. Assist with presentation of program information to internal and external customers. Handle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution Coordinate with manager(s) to set goals and expectations for the team to ensure task completion. Other duties as assigned. Supervisory Responsibility: 1 –12 Direct Reports Desired/Required Skills and Qualifications: Medical Reimbursement experience required Buy and Bill medication experience required Hub Experience preferred Associate or Bachelor’s degree in relevant discipline or equivalent work experience 1-4 years relevant experience Customer service experience required Call center experience preferred Strong computer skills with specific aptitude in Microsoft Office Excellent verbal and written communication and presentation skills Strong analytical and problem-solving skills Ability to lead and develop a successful team required Ability to work a flexible schedule Benefits: At UBC employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally. Here are some of the exciting perks UBC offers: Remote opportunities Competitive salaries Growth opportunities for promotion 401K with company match Tuition reimbursement Flexible work environment Discretionary PTO (Paid Time Off) Paid Holidays Employee assistance programs Medical Dental and vision coverage HSA/FSA Telemedicine (Virtual doctor appointments) Wellness program Adoption assistance Short term disability Long term disability Life insurance Discount programs UBC is proud to be an equal opportunity employer and does not discriminate because of race color sex age national origin religion sexual orientation gender identity and/or expression status as a veteran and basis of disability or any other federal state or local protected class. We are committed to a diverse equitable and inclusive culture that fosters respect for each other our clients and our patients. #LI-AE1#LI-REMOTE

BCInsourcing strives to hire qualified people from a wide variety of backgrounds to expand our diversified workplace not just because it’s the best thing to do but because it makes our Company stronger. If you like to serve others and love being part of a dynamic team look no further. Our company Benefit Communication Insourcing LLC is a joint trademark with Lockton Companies LLC. Headquartered in Kansas City we are one of the nation’s leading benefit communication firms. We work directly with employees throughout the U.S. providing customized benefit communication and administrative services and support to our client’s HR Department and their individual employees. The Benefit Service Representative (BSR) is responsible for inbound and outbound telephonic service requests assisting employees with benefit inquiries and enrollments. The BSR ensures that each employee has a comprehensive understanding of benefit options available to them by conducting reviews via telephone. Client: This position will support multiple clients. Schedule is Monday - Friday 11:00am - 8:00pm Central Time. ESSENTIAL FUNCTIONS Reviews evaluates and counsels employees on their individual benefit options using a high level of professionalism and knowledge. Accept inbound service calls from employees regarding benefit plans and enrollments. Conduct outbound service calls and benefits support telephonically to educate and address employee questions in order to effectively counsel. Enters employee and enrollment information into appropriate systems at the time of enrollment. Accurately completes paper applications as necessary. Uses effective time management skills to meet employee availability and manage business needs to achieve company goals while meeting schedule adherence. Maintain customer service by working with supervisor and appropriate parties to ensure all outstanding issues are resolved thoroughly and accurately. Promptly informs supervisor when escalated issues arise to determine the correct course of action. Adheres to quality assurance and compliance standards and practices as well as all company policies and processes as directed. Performs other duties as assigned by supervisor. MINIMUM EDUCATION AND EXPERIENCE High School Diploma/GED equivalent or equivalent years of applicable experience Former customer service experience and excellent telephonic communication skills PREFERRED EDUCATION AND EXPERIENCE Working knowledge of insurance products including core and voluntary benefits Total Rewards Summary Paid Training And Professional Development Company Provided Equipment Medical with HSA Wellness Program/Gym Reimbursement Dental and Vision Plans Additional Voluntary Benefits 100% Employer-Paid Benefits including STD LTD and Term Life & AD&D 401k Plan with Company Match Pet Insurance Immediate Paid Time Off Accrual Immediate Eligibility for 9 Company-Observed Paid Holidays Plus 4 More Floating Holidays Paid Volunteer Day Employee Referral Bonus Program Starting Hourly Base Range for This Position is $20.00- $22.00 This Position Is Also Eligible For Monthly Incentive Pay Based On Meeting Performance Metrics Following 90 Days of Active Employment The base salary range represents the estimated low and high end of the salary range for this position. BCInsourcing takes into consideration a combination of the selected candidate’s skill set experience qualifications licensure and other job-related reasons as it relates to the position. At our Company generally an individual would not be hired at the top of the range of the role and compensation decisions are dependent on the facts and circumstances of each posting.

About Rate Companies: We’re Rate the 3rd-largest retail mortgage company in the U.S.—and aiming to be #1. We’re dedicated to the idea that belief makes anything possible. In 21 years we’ve gone from start-up to funding more than $100 billion in a single year. Our family is 11000 people driven to making getting a mortgage the easiest part of the homebuying process. We hire the best people and have the industry’s best technology. (We invented the Digital Mortgage and work every day to create more leading-edge tech). Our HQ is in Chicago but we’re in every state in more than 850 offices working to make the dream of homeownership a reality for tens of thousands of people every year. Believe you’d be perfect here? We believe it too and would love to hear from you. Pay Range: $70-80k Product Associate At Rate we’re proud to offer innovative lending products that meet the needs of our customers. To help us continue expanding our offerings we’re in search of a product associate to support the launch of our affordable product lines. The ideal candidate will have a passion for affordable mortgage products HFA DPA Bonds and strong knowledge of conforming and government product offerings with an innovative mindset. This person should have a strong mortgage acumen with a proven ability to take an initiative from ideation to release. We’re looking for an emerging leader who can work with cross-functional teams in the creation development and launch of mortgage products that serve our customers generate revenue and grow market share. Objectives of this role: Partner with stakeholders to assist with all aspects of tactical deployment for assigned product lines including product- and business-planning processes for cross-functional teams Assist in analyzing customer needs current market trends and assess current competitor offerings and submit ideas and opportunities for differentiation to Product Managers Assist with development implementation and maintenance launch timelines across multiple departments Appraise new product ideas and strategize appropriate go-to-market plans in collaboration with Product Managers Responsibilities Assist with product launches generate reports investor applications market research competitor analysis planning positioning requirements and roadmap development Collaborate closely with IT credit operations marketing legal compliance and sales teams in the development QA and release of products balancing resources and prioritizing your workload to ensure success for entire organization Research and develop product positioning and messaging that differentiates Rate across primary market segments Partner with Secondary on product configuration for LOS and pricing engine. Setup manage and maintain templates in LOS to ensure accurate products. Support and perform QA as required. Maintain and groom product backlog Required skills and qualifications 3-5 years of diverse and progressive mortgage lending experience in roles like underwriting processing sales support and operations Knowledge of mortgage manufacturing processes documentation regulatory requirements credit policy and pricing tactics Ability to deal with conflict and influence people outside of your span of control Experience working with cross-functional teams Exceptional writing and editing skills and strong communication skills Unparalleled ability to deliver results as a member of a remote team Preferred skills and qualifications Bachelor’s degree (or equivalent) in business management finance or technology 2+ years of product specialist or product analyst at an IMB using Optimal Blue Encompass Working knowledge of Excel and basic understanding of Agile Project management experience Guaranteed Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age race sex religion color national origin disability veteran status sexual orientation gender identity and/or expression marital or parental status ancestry citizenship status pregnancy or other reason protected by law. The company offers a comprehensive benefits program to eligible employees including eligibility to participate in a company-sponsored 401(k) vacation benefits eligibility for medical dental vision and prescription drug benefits flexible benefits (e.g. healthcare and/or dependent day care flexible spending accounts) life insurance and death benefits critical care insurance personal accidental insurance commuter benefits pet insurance certain time off and leave of absence benefits well-being benefits (e.g. employee assistance program) and other supplemental benefits (e.g. legal planning assistance identity theft protection pet insurance wellness resources). Applications are being accepted on an ongoing basis until position is filled.

"At SimplyInsured we are on a mission to eliminate fear in health insurance. Health insurance is complicated expensive and really important - so it tends to create fear for most people our goal is to reduce that fear as much as possible. We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and their families. With more than 20000 customers and several major partnerships including Intuit and Square we're growing quickly and disrupting this convoluted and confusing industry by making it more transparent and fully accessible to everyone. We got our start in the Y-Combinator incubator and have been funded by top-tier investors at Polaris Partners Bessemer Venture Partners New York Life Ventures and AltaIR Capital. Job Summary: In this role you will be a member of a high-performing team providing service for SimplyInsured customers. This role will help our customers via chat phone and email and serve as a trusted representative of the SimplyInsured brand carrying out the mission of eliminating fear from health insurance. Must be available to work a PM shift from 9am-5pm Mountain Standard Time Mon-Friday. What you'll do: Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company's health insurance options. Work with existing customers to answer and resolve basic administrative and billing questions. Your main goal will be to ensure that customer inquiries are responded to quickly and thoroughly. You will contribute daily to the Support team's mission to delight our customers and help eliminate the fear of purchasing and using health insurance. In this role you'll use multiple communication channels including phone chat and email to communicate with customers and our support ticketing software to document customer interactions. You should be passionate about helping customers and love working in a start-up environment. Being on our customer service team's front lines means you'll have unique insight and access to our customer's issues. You will be empowered to propose process and product solutions to improve our customer experience. What you'll bring: 1-2 years of experience in customer service or sales role Fluent English and Spanish speaking and writing skills Highly productive with good multitasking skills Passion for helping people - especially when it comes to their health Able to work in a high-volume contact center environment Familiarity working with support ticketing and/or support CRM software tools Fantastic oral and written communication skills Strong desire to help businesses maximize their healthcare What we offer: Generous stock option packages Competitive compensation ""Take what you need"" time off plan 100% Medical Dental and Vision Insurance coverage FSA plan 401k A values-based culture that invests in employee success Compensation: The base salary range for this position is $15.00 per hour We have a market-based compensation structure. The salary for this position may vary based on a candidate's experience industry expertise technical skills and location. The range provided is just one component of total compensation including but not limited to bonus eligibility based upon the achievement of performance objectives and company stock options. Our Culture: We value radical transparency feedback bias to action growth and an obligation to dissent. Every opinion is respected we hold each other to extremely high standards we're driven by the diversity in our backgrounds and unified by 100% alignment on our mission. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested we'd love to learn how you can amplify our team with your unique experience! We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. #LI-Remote SimplyInsured is hiring only in the United States at this time"

Twin Health At Twin Health we empower people to reverse prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin a dynamic representation of each individual's unique metabolism built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care empowering physicians and patients to make personalized data-driven decisions. Working here Our team is passionate talented and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what's needed to create impact for our members partners and our company and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies) named to the 2021 CB Insights Digital Health 150 and recognized by Built In's 2022 Best Places To Work Awards. Twin Health has the backing of leading venture capital funds including ICONIQ Growth Sequoia and Sofina enabling us to scale services in the U.S. and globally and help solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with premier employers such as Blackstone and Berkshire Hathaway. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world! Excited to join us and do your part in improving people's health and happiness? Opportunity We are seeking a highly analytical and operationally-minded Director of Conversion Operations to own and optimize the full journey from member registration through activation. This mission-critical role reports to the EVP and Chief Medical Officer of Twin Health and will own and operate the enrollment funnel serving as the strategic and executional lead for driving member conversion. You will be responsible for the end-to-end member enrollment function focusing on reducing friction eliminating inefficiencies and enhancing the member experience through continuous process improvement and cross functional collaboration. You will partner with Product Marketing and Clinical Operations to drive innovations in the enrollment process and ensure seamless member activation at scale. Responsibilities Funnel Ownership: Own the full operational enrollment funnel—from member registration through clinical onboarding and sensor activation. Partnering with the head of lifecycle marketing to optimize a tech-enabled conversation journey. You are responsible for driving outcomes across all operational touch points. Strategic Leadership & Innovation: Drive strategy for the member enrollment function. Serve as the strategic owner for funnel design optimization and innovation. You will leverage technology product and analytics to unlock new levels of efficiency and member satisfaction. Process Improvement: Build and lead a robust process improvement program that spans care coordination nursing fulfillment onboarding and clinical scheduling. Identify root causes of inefficiency design scalable solutions and ensure each step is repeatable streamlined and tightly executed Operational Optimization: Identify and resolve bottlenecks in workflows involving humans logistics and clinical processes Daily Funnel Monitoring & Analytics: Track and analyze key performance metrics such as care team capacity appointment completion rates lab test completion kit shipment and delivery and sensor activation rates. Use data-driven insights to drive proactive interventions and inform long-term improvements. Capacity Management: Monitor workforce and operational bandwidth (e.g. appointment slots clinical staffing lab capacity) to proactively balance load and avoid conversion delays. Partner with Associate Director Practice Operations to support alignment with the care team day to day operations. Cross-Functional Collaboration: Work closely with Care Delivery Clinical Operations Practice Operations Marketing Supply Chain L1 Support and Product Operations teams to ensure alignment and seamless member handoffs across teams and systems. Service Experience Stewardship: Ensure the member's first experience with Twin Health clinically and operationally—is timely smooth and effective. Anticipate and remove points of failure in service execution. Data-Driven Decisions: Use operational data to continuously refine processes and track the impact of interventions aimed at improving conversion and reducing drop-offs. Work closely with the Conversion analytics team to ensure all metrics are clearly defined measured and forecasted. Key Metrics You Will Own % of registered members successfully activated at 6 months and 12 months post partner launch and each P1 metric in the funnel Average time from registration to activation Appointment scheduling and attendance rates Kit shipment delivery and sensor activation success rates Lab test completion rates Funnel drop-offs at each operational stage Additional duties as assigned Qualifications 8+ years in operations healthcare service delivery or clinical program management in a high-growth cross-functional environment. Strong background in operational analytics and funnel performance tracking proficient in tools like Excel SQL or dashboarding software (e.g. Salesforce Tableau). Proven ability to drive improvements in care workflows logistics or fulfillment operations. Experience coordinating cross-functional teams including clinical staff care coordinators logistics providers and support functions. Process-minded with an eye for systems efficiency bottleneck reduction and throughput improvement. Strong organizational problem-solving and communication skills able to translate data into actions and operational decisions. Preferred Qualifications Experience in a B2B2C healthcare or digital health environment Familiarity with clinical logistics (e.g. lab processing kit fulfillment) Understanding of practice operations and patient onboarding workflows This remote opportunity is available to US based persons. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Compensation and Benefits The compensation range for this position is $165000-$175000 annually. In addition Twin has an ambitious vision to empower people to live healthier and happier lives and to achieve this purpose we need the very best people to enhance our cutting-edge technology and medical science deliver the best possible care and turn our passion into value for our members partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion talent and trust. We offer comprehensive benefits and perks in line with these principles as well as a high level of flexibility for every Twin. A competitive compensation package in line with leading technology companies As a remote friendly company we are committed to providing opportunities for all who join to further build relationships increase cross-functional collaboration and celebrate our accomplishments. Opportunity for equity participation Unlimited vacation with manager approval 16 weeks of 100% paid parental leave for delivering parents 8 weeks of 100% paid parental leave for non-delivering parents 100% Employer sponsored healthcare dental and vision for you and 80% coverage for your family Health Savings Account and Flexible Spending Account options 401k retirement savings plan

POSITION SUMMARY: Customer Experience Associate reports to Customer Experience Supervisor and will work directly with Natera’s internal and external domestic and international customers consisting of medical professionals patients laboratory personnel channel partners supply chain personnel and sales by assisting across a wide range of interactions. PRIMARY RESPONSIBILITIES: Deals directly with internal and external customers via telephone and electronic channels to obtain missing information needed for processing of submitted test samples based on assigned region. Necessary information includes: + Patient contact and health information + Physician and Clinic information + Billing information or medical insurance information + Requested tests to be processed Deals directly with internal and external customers via telephone and electronic channels to: + Communicate test status per protocol to respective customers + Resend and/or request the resending of issued test results + Schedule requests for mobile phlebotomy + Support and/or triage respective customer technical issues + Triage and/or schedule clinical inquiries to/for Genetic Counseling staff Supports Sales team processing the following account requests + Account Set Up and changes + Placing kit/supply orders + Processing orders for pre-filled requisitions + Tracking orders Respond promptly to internal and external customer inquiries and complaints regarding missing and delayed test samples results reports and other relevant inquiries Obtain and evaluate all relevant information to handle inquiries and complaints Perform customer verifications Direct or escalate requests and unresolvable issues as needed Manage customers' accounts document all customer interactions communications actions taken and follow ups Familiarity with all genetic tests performed by Natera including samples needed TAT to results all required patient health information proper completion of request forms and required waivers. Assists with mentoring and training new employees Other duties may be assigned to meet business needs Employee will have working knowledge of HIPAA policy and procedures and must comply with Natera policies in handling and protecting patient privacy. This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job Must maintain a current status on Natera training requirements. QUALIFICATIONS: High School degree or equivalent required Two- or Four-year undergraduate degree or certification preferred At least 2 years prior customer service experience Multi-lingual skills are a strong plus KNOWLEDGE SKILLS AND ABILITIES: Knowledge of customer service principles and practices Ability to analyze escalate or resolve customer questions within established protocols Must be adaptable. Show perseverance and engagement through regular change. Experienced with both phone and written customer support Knowledge of administrative procedures and protocols Knowledge of numeric verbal and written language applications Intermediate proficiency with Microsoft Office and Google Suite apps (drive Gmail g-docs g-sheets) Excellence in attention to detail and organization skills Ability to maintain professionalism when communicating with customers Preferred Skills and Experience Experience with Salesforce CRM platform LIMS Twilio or other virtual telephony/communication platform Data gathering sorting maintenance and analysis The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set years & depth of experience certifications and specific office location. This may differ in other locations due to cost of labor considerations. Remote USA $17.04 - $21.30 USD OUR OPPORTUNITY Natera is a global leader in cell-free DNA (cfDNA) testing dedicated to oncology women’s health and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer healthier lives. The Natera team consists of highly dedicated statisticians geneticists doctors laboratory scientists business professionals software engineers and many other professionals from world-class institutions who care deeply for our work and each other. When you join Natera you’ll work hard and grow quickly. Working alongside the elite of the industry you’ll be stretched and challenged and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical dental vision life and disability plans for eligible employees and their dependents. Additionally Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave 401k benefits commuter benefits and much more. We also offer a generous employee referral program! For more information visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment and welcome people of different backgrounds experiences abilities and perspectives. Inclusive collaboration benefits our employees our community and our patients and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply and will be considered without regard to race color religion gender gender identity or expression sexual orientation national origin genetics age veteran status disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories consistent with applicable laws. If you are based in California we encourage you to read this important information for California residents. Link: https://www.natera.com/notice-of-data-collection-california-residents/ Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously and will collaborate with law enforcement authorities to prosecute any related cyber crimes.