Esta posición es en el equipo de Canonical una empresa de software internacional en fuerte crecimiento. El resumen de la oportunidad por parte de Joinrs AI : Canonical busca un Customer Success Manager completamente remoto y a tiempo completo con pasión por la tecnología y experiencia en atención al cliente. Se requiere un título en Administración de Empresas Ingeniería Informática o un campo relacionado . Sus responsabilidades incluirán brindar soporte a los clientes enriquecer la documentación y liderar campañas. La empresa ofrece un entorno de trabajo distribuido bonificación anual presupuesto para formación y oportunidades de viaje . El proceso de selección será gestionado completamente por parte de Canonical. What your day will look like A strong focus on supporting customers by finding solutions to ticket requests. Enrich documentation about problem solving Q&A onboarding materials. Drive campaigns targeting multiple customers through digital touch-points and activities. Identify high potential as well as high risk customers from newly onboarded users or customers Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro MAAS Landscape Openstack Ceph Kubernetes data applications and many more. Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives. Engage with your portfolio of customers to ensure risk identification Collect feedback from customers and format them for review by the product team What we are looking for in you Customer-facing experience An empathetic individual with a natural drive to help others Passion for technology infrastructure and Ubuntu in particular is a must Excellent presentation skills Strong organisational skills ability to structure and constantly update documentation A team player capable of interacting with all departments internally Additional skills that you might also bring We at the Customer Success team strongly appreciate various languages! Therefore if you possess proficiency (both written and spoken) in Japanese Korean Spanish Portuguese German French or Italian alongside an excellent command of English please inform us! What we offer you We consider geographical location experience and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay we offer a performance-driven annual bonus. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004! Personal learning and development budget of USD 2000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues from your team and others Priority Pass for travel and travel upgrades for long haul company events

Lensa is the leading career site for job seekers at every stage of their career. Our client Omnigo Software is seeking professionals. Apply via Lensa today! Job Summary The Customer Success team is responsible for the relationship between Omnigo and our customers. This critical function is responsible for engaging with our customers to drive adoption and demonstrate ongoing value to ensure high customer retention. The Customer Success Manager is a key member of the organization as it acts as the overall facilitator for customer communications and ultimately owns the account relationship. It is the expectation of the that they’ll work with their customers to appropriately understand manage and assist them with day-to-day business needs by acting as a single point of contact for the account and coordinating with all other Omnigo business functions as needed. Essential Duties And Responsibilities Drive retention and growth for our customers by understanding their business needs and helping them succeed Maintain a cadence of communicating with customers about their adoption trends sentiment and mining opportunities for deeper engagement Account owner for named accounts that will coordinate and facilitate across all business functions within the organization Maintain data in Salesforce including contacts key initiatives budgets stakeholders forecasts and campaigns Represent the voice of the customer to inform our sales process and product roadmap Own renewals from quote to invoice as well as upsells of existing products and services to grow their assigned book of business Target and grow revenue within assigned accounts by uncovering cross-sale opportunities for sales Work with customers to develop a success plan that outlines how Omnigo adoption will address their needs both immediately and in the future Enlist super fans to act as references lead user groups & participate in the community Be a liaison to drive attendance to trainings webinars educational curriculum and seminars Identify meaningful ways to engage low usage and at-risk accounts based on data monitoring as well as qualitative knowledge of the account Skills And Requirements 2+ Years in a customer-facing or Customer Success role within an enterprise software or software-as-a-service organization A passion for Customer Engagement and service mentality Proven record of creating and maintaining business partnerships and relationships “do-er” mentality with a hands-on passionate curious empathetic approach and the grit to get things done Results-driven and proven ability to meet or exceed quotas Experience with the annual renewal process is preferred Strong operational discipline with an analytical process-oriented mindset and a data-based approach to decision making and assessment Excellent oral and written communication skills Must be proficient in PowerPoint and comfortable presenting to all levels of an organization Highly organized and has the ability to work independently and to be accountable for results with minimal supervision Experience with Salesforce or a similar CRM tool and Gainsight or a similar Customer Success tool preferred Public Safety experience welcomed Approx. 25% travel for customer visits and conferences EOE/M/F/Disabled/Vet This company is an equal opportunity employer and makes employment decisions without regard to race color religion sex national origin age disability or protected veteran status. All qualified applicants will receive consideration for employment.

Arcadia is dedicated to happier healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research drive strategic growth and achieve financial success. For more information visit arcadia.io. Why This Role Is Important To Arcadia We are seeking a highly skilled and experienced Senior Manager of Customer Success to join our senior customer leadership team. This role will own the relationship with a segment of customers and manage the department of Customer Success Managers (CSMs) who directly support those customers’ operations. Your mission: ensure customer satisfaction deepen the degree of trust in relationships and build an outstanding team. Reporting directly to the General Manager of our core customer business you’ll be a key voice in shaping our customer strategy and delivering value across the business.What Success looks LikeIn 3 months- Build strong relationships with your direct reports several initial customers and internal stakeholders- Gain a deep understanding of the customer portfolio current team structure and health metrics- Identify gaps and quick wins in customer delivery process and team capabilityIn 6 months- Present a comprehensive plan for customer satisfaction retention and referenceability- Launch initiatives to improve customer health deepen trust in customer relationships and elevate internal coordination- Build relationships with all customers in the segmentIn 12 months- Demonstrate measurable improvements in customer health team accountability and revenue opportunities- Launch scalable frameworks and coaching models to support ongoing team development- Establish yourself as a go-to leader within the company for the voice of the customer ➡ What You'll Be Doing ➡ Lead an Arcadia Customer Segment overseeing a team of CSMs to deliver high-impact outcomes for customers. Typical customers in this segment are growing ACOs and CINs taking on increasing risk in value-based care.Ensure customers realize the full value of Arcadia’s platform by driving adoption aligning strategic goals and delivering consistent and reliable outcomes.Develop a high-performing scalable team culture through coaching mentorship and operational excellence.Cultivate deep trusted relationships with customer executives and lead joint governance on an ongoing basis.Collaborate with sales product and engineering to influence product direction and drive long-term customer success.Manage to organization goals around customer satisfaction (NPS) and revenue retention (NDR/GDR).Evaluate team performance by gathering analyzing and interpreting data to identify areas to improve timeliness and quality of delivery the achievement of key metrics or customer satisfactionCover the following supervisory responsibilities for department:o Oversee the daily work of the teamo Provide constructive and timely performance evaluationso Recruit interview hire and train staffo Handle performance management of employees in accordance with company policy What You'll Bring ➡ Bachelor’s degree required advanced degree or relevant certifications a plusMinimum 7 years working experience in customer success strategic account management or consulting with at least 3 years leading customer-facing teamsExperience managing teams in complex customer environmentsTrack record of managing large enterprise accounts in SaaS data and analytics or Health IT companiesProven ability to influence cross-functional teams and drive customer value through partnershipsAnalytical mindset with the ability to make critical observations and then translate those insights into strategic actionDemonstrated spirit of innovation and continuous improvementIndependent idea generation and problem-solving with the ability to prioritize and manage multiple strategic initiatives simultaneouslyExcellent presentation and communication skills including ability to create powerful materials in Microsoft PowerPoint Excel Word etc Would Love For You To Have ➡ Experience in Value Based Care and Population Health ManagementBackground working with highly technical data-driven customersA strategic yet hands-on leadership style comfortable setting vision and jumping into the detailsA positive attitude and willingness to adapt to a fast-paced environmentDeep empathy for customers and a passion for helping customers and teams succeedProven track record in leading teams to achieve complicated challenging objectives What You'll Get ➡ The opportunity to:o Design the way in which Arcadia supports its customerso Work alongside the healthcare leaders and innovators that make up Arcadia’s diverse client baseJoin a mission-driven company that is transforming the healthcare industry and changing the way patients receive careA supportive and remote work-friendly company with personality and heartExcellent benefits including unlimited Flexible Time Off (~21/22 days off per year) ➡ About ArcadiaArcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data applying algorithms to identify opportunities to provide better patient care and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS IDC Forrester and Chilmark for our leadership. For a better sense of our brand and products please explore our website.Protect YourselfIf you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information visit our website.This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles the responsibilities would be further defined by the hiring manager.

ABOUT POWER FACTORS Power Factors is a software and solutions provider leading the next generation of clean energy with Unity one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind solar and energy storage assets managed worldwide across more than 600 customers and 18000 sites Power Factors manages 25% of the world’s renewable energy data.      Power Factors’ Unity REMS supports the entire energy value chain from monitoring and controls to market analytics. The company’s suite of open data-driven applications empowers renewable energy stakeholders to collaborate automate critical workflows and make more informed decisions to maximize asset returns. Energy stakeholders receive end-to-end support including solutions for SCADA & PPC centralized monitoring performance management commercial asset management and field service management.      With deep domain expertise AI-powered insights are delivered at scale so businesses can optimize assets unlock growth and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code.      Outside China and India  ABOUT THE ROLE At Power Factors our CSMs are core to the customer experience.  We seek highly experienced industry experts who thrive off of creating value through strong and enduring customer relationships.  The CSM role is for someone who is the unique combination of technical and commercial and thrives where deep knowledge is required for customer success. The CSM should have a strong technical background with an orientation in technical asset management within industrial sectors – energy sectors are preferred but not exclusionary.  The CSM should have experience in customer-facing roles whether that be sales commercial relationship management or strategic programs. The role of the CSM is focused on value creation for the customer and measured by retention and expansion.  The CSM is also the trusted advisor of the customer which means the CSM sits at the cross-functional nexus for customer advocacy internally. We seek highly motivated individual contributors who thrive on customer interaction.  This person has a love of big meaty accounts where you become the main connection to our company.  This individual thrives on accountability and on being rewarded for performance. Key Responsibilities:   Account Management: Build and maintain strong long-lasting relationships with customers acting as their main point of contact throughout their journey with us. Strategic Advisor:  Value creator for the customer the one who knows utilization usage and needs of the customer inside and out – and helps direct the customer on how Power Factors can meet them. Customer Onboarding: Lead the customer through successful project commissioning following up on post-commissioning to-dos and ongoing optimization of system usage. Product Adoption: Proactively guide customers to ensure they are fully utilizing the product’s features and capabilities to achieve their business goals. Upselling Renewals and Novations Support:  Ensure a successful novation from EPC to ultimate owner of the plant.  Collaborate with the sales team to identify upsell and cross-sell opportunities driving account growth and ensuring customer retention. Customer Feedback: Gather and communicate customer feedback to product and development teams contributing to the continuous improvement of our software solutions. Data-Driven Insights: Utilize customer data and metrics to identify opportunities for improvement and drive customer success outcomes. Problem Resolution: Address and resolve major customer issues or concerns promptly providing troubleshooting and escalating issues when necessary. Training & Education:  Organize regular training sessions webinars and documentation to ensure customers stay informed and up to date with product features and best practices. Collaboration: Work closely with internal teams such as Sales Marketing and Product to ensure alignment and optimize the customer experience. Qualifications: Technical Expertise:   Deep expertise in SCADA and EMS technologies both software and hardware and how the technology is deployed at sites.  Previous experience working as a SCADA project manager across multiple sites highly desired.  Proven experience of managing installing maintaining and troubleshooting SCADA networks hardware and software – allowing CSM to relate to customer experience. Commercial Orientation:  Demonstrated experience in selling or servicing large complex customers. Strategic Mindset:  Having a natural knack for rolling up concepts to guide customers through complex discussions and come out with key takeaways Strong Communication Skills: Excellent written and verbal communication skills with the ability to communicate complex technical concepts in a clear and concise manner. Problem-Solving: Ability to identify and resolve customer issues with a proactive approach to addressing challenges. Customer-Centric Mindset: Passion for delivering outstanding customer experiences and fostering positive relationships. Analytical Skills: Ability to analyze customer data and draw actionable insights to improve customer outcomes. Team Player: Ability to work collaboratively with internal teams and foster a positive work environment. LIFE @ POWER FACTORS    We are an agile software development company – big enough to make an impact but small enough to move quickly and execute in a growing industry taking advantage of rapidly evolving technologies. We are a collective of bold and ingenious talents driven by results. Our team is made up of hard-working fun-loving people who are passionate about making the world a better place. We seek fierce and humble people to help us achieve our ambitious plan.  WHY JOIN US   By joining the Power Factors team you’ll be part of a dynamic group of innovative and driven individuals dedicated to making a positive impact. Every day your work will directly contribute to advancing clean energy solutions and supporting global sustainability initiatives. Our culture runs deep and shows up in how we work together - committed conscientious and collaborative. With many opportunities for professional growth Power Factors is here to support your development as we lead the charge in transforming the energy industry.    WE ARE AN EQUAL OPPORTUNITY EMPLOYER   Power Factors is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.

At Bluesight our mission is to create groundbreaking solutions that increase efficiency safety and visibility for health systems hospital pharmacy and pharmaceutical manufacturers.  We empower our customers to deliver the right medicine to the right patient at the right time every time.  We are a high growth healthcare information technology company with a start-up 'vibe' but over 2000 customers using our proven solutions.The Sr Customer Success Manager Strategic Accounts supports nurtures and grows Bluesight's key customers. This individual is responsible for developing and executing a three-year strategic model that supports the significant growth of Bluesight's key customer base positions Bluesight as a long-term strategic partner and fosters executive relationships with Bluesight’s key customers.  This individual will work closely with Bluesight’s internal teams and largest customers to identify ways to sustain improve and create value with Bluesight’s solutions. This position is a remote position and open to applicants in the continental United States. ➡ Service Delivery Representative Responsibilities: ➡ Manage pool of 10-20 of Bluesight’s top strategic customers maintain regular communication with customers to track progress and status and facilitate executive relationship managementDevelop and maintain executive-level relationships with customers effectively working with C-suite stakeholders to increase utilization and value of Bluesight applications document and communicate ROI from Bluesight partnership and drive additional revenue opportunitiesConduct quarterly business reviews with executive-level stakeholders of all assigned customers and ensure all value assumptions remain valid and the relationship is producing outsized valueAbility to educate customers on Bluesight's solutions provide accurate and detailed consultative guidance on maximizing value and lead process improvement initiatives with customers.Coordinate and define all activities needed to support key customers. This includes communicating in detail with internal teams including Product Support and Marketing as well as the Bluesight's executive team.Acquire and maintain customer referencesGather analyze and clearly communicate relevant market intelligence to key customers executive team and other relevant internal stakeholders. Representative Commercial Responsibilities: ➡ Maintain 100%+ net retention rates reduce churn and drive high volume of AMQLs to expand total contract value with customers through improved user adoption and ROI documentation.Meet and exceed upsell and cross-sell lead generation quarterly goals.Influence future lifetime value through higher product adoption user growth customer satisfaction documented ROI and overall health scores.Identify develop and execute a clearly defined 3-year strategic model supported by all teams and levels of Bluesight that drives the greatest value likelihood for renewal and revenue expansion for top customers through increased utilization new use cases or user groups and upsell/cross sell of new Bluesight solutionsParticipate in regular renewal meetings with leadership communicate pool health risks and trends across the cohort.Secure annual renewal and upgrade of membership contracts and corresponding service terms at a rate that meets or exceeds given performance goals: including renewal rates price adherence term length etc. Qualifications and Requirements: ➡ Bachelor’s degree in related fields preferred.At least 7 years of relevant experience in strategic sales and account management experience in healthcare preferred Experience selling SaaS and/or analytics platforms preferred.Ability to travel up to 15% of the time (travel is limited to US and Canada)Proven ability to meet goals and deadlinesProven negotiation skillsExperience managing high-profile clientsDemonstrated ability to communicate and present credibly through email and phone with various stakeholders both internally and externally. Especially at the executive levelStrong verbal and written communications skillsDemonstrated knowledge and understanding of Salesforce ChurnZero and other pertinent business systemsWell-developed interpersonal skills with the ability to work collaboratively in a team environmentStrong customer services skills and commitment to meet or exceed customer expectationsExperience with articulating value propositions and disseminating information effectively to external and internal stakeholders at all levels of an organizationExcellent influencing and consultative selling skills and the ability to proactively identify and resolve barriers and challengesExcellent organizational skills and attention to detail ➡ This position is a remote position and open to applicants in the continental United States.Why Bluesight?Bluesight’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp motivated teammates looking to disrupt a massive industry—and have fun doing it.  We truly believe that where you work and what you do matters.  Join us as we revolutionize the hospital pharmacy landscape!-Competitive salary-Time off when you need it – unlimited vacation days!-Generous insurance coverage-401k program with a company match-Fun collaborative culture!EOE AA M/F/VET/DisabilityAll qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race religion color national origin sex protected veteran status disability or any other basis protected by federal state or local laws.

This is a remote position. Principal Customer Success Manager Insurance Solutions Certificial is transforming how businesses and their suppliers share insurance coverage information by moving from static documents to real-time data connected data on the Smart COI NetworkTM. As we enter a critical stage of hypergrowth we’re seeking a Principal Customer Success Manager Insurance Solutions to join our customer success function that supports insurance agencies. As the Principal Customer Success Manager you will be at the intersection of customer advocacy and insurance innovation. This role blends deep insurance industry expertise with a strong focus on customer success and technical implementation. You will guide customers through onboarding drive adoption of our Certificate of Insurance (COI) issuance platform and foster long-term relationships to maximize value and growth. What you’ll do: Own the post-sale success of our insurance agency and tech platform customers integrating to Certificial’s COI issuance APIs. Serve as a trusted advisor to technical and business stakeholders from Insurance Agencies Brokers and Carriers guiding them through onboarding implementation and long-term adoption of Certificial’s issuance solutions. Collaborate closely with Product Engineering and Solutions teams to ensure smooth and scalable API integrations that meet customer requirements. Proactively identify and resolve integration issues and work to improve customer experience and platform reliability. Translate customer feedback into actionable insights to help shape the product roadmap especially around API performance documentation and usability. Build success plans and lead business reviews with agency and platform clients ensuring measurable outcomes tied to COI issuance automation and operational efficiency. Monitor customer API activity and performance using analytics tools and recommend best practices to improve automation and compliance delivery. Serve as the voice of the customer in internal forums and drive resolution on technical escalations in partnership with support and engineering. Contribute to documentation guides and knowledge sharing that empowers clients and scales success across the Certificial ecosystem. What you’ll bring: 5+ years of insurance technology experience within high-growth B2B SaaS companies Knowledge of Certificate Issuance processes and technology In-depth knowledge of sales or adoption strategies and techniques Excellent communication presentation and customer service skills Passion for high growth and leadership in a fast-paced cross-functional environment Product or business analysis experience is a plus Compensation: This role will receive a competitive base salary bonus benefits and options. The base salary range for US-based employees is $50000-$500000. Various factors are considered when determining someone's leveling and compensation including a candidate's professional background and experience. These numbers may be modified in the future and final offer amounts may vary from those listed above. Please continue to apply if you are unsure that you fit into our compensation structure. Perks and Benefits: Health dental and vision insurance No waiting period for enrollment 401(k) with company match Employer-paid STD/LTD Unlimited PTO Employee Assistance Program Special employee discounts Virtual team-building activities About us: Certificial uses real-time data to ensure businesses have continuous compliant insurance coverage. We combine certificate issuance and compliance management into one simple platform eliminating risk ensuring compliance and reducing costs for every stakeholder in the COI process - Insureds Agents & Brokers and Requestors. This is the Smart COI NetworkTM. We are an entirely remote team transforming how businesses and their suppliers share insurance coverage information by moving from point-in-time documents to real-time data. We have diverse backgrounds interests and lifestyles as a team but our values unite us. We are driven by excellence and aspire to improve every day take extreme ownership and responsibility for our success are problem solvers and believe in process transformation believe in transparency in our company and our platform and are mindful and respectful of others’ viewpoints. Employment at Certificial is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race color religion veteran status national origin ancestry pregnancy status sex gender identity or expression age marital status mental or physical disability medical condition sexual orientation or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

This is a remote position. Principal Customer Success Manager Insurance Solutions Certificial is transforming how businesses and their suppliers share insurance coverage information by moving from static documents to real-time data connected data on the Smart COI NetworkTM. As we enter a critical stage of hypergrowth we’re seeking a Principal Customer Success Manager Insurance Solutions to join our customer success function that supports insurance agencies. As the Principal Customer Success Manager you will be at the intersection of customer advocacy and insurance innovation. This role blends deep insurance industry expertise with a strong focus on customer success and technical implementation. You will guide customers through onboarding drive adoption of our Certificate of Insurance (COI) issuance platform and foster long-term relationships to maximize value and growth. What you’ll do: Own the post-sale success of our insurance agency and tech platform customers integrating to Certificial’s COI issuance APIs. Serve as a trusted advisor to technical and business stakeholders from Insurance Agencies Brokers and Carriers guiding them through onboarding implementation and long-term adoption of Certificial’s issuance solutions. Collaborate closely with Product Engineering and Solutions teams to ensure smooth and scalable API integrations that meet customer requirements. Proactively identify and resolve integration issues and work to improve customer experience and platform reliability. Translate customer feedback into actionable insights to help shape the product roadmap especially around API performance documentation and usability. Build success plans and lead business reviews with agency and platform clients ensuring measurable outcomes tied to COI issuance automation and operational efficiency. Monitor customer API activity and performance using analytics tools and recommend best practices to improve automation and compliance delivery. Serve as the voice of the customer in internal forums and drive resolution on technical escalations in partnership with support and engineering. Contribute to documentation guides and knowledge sharing that empowers clients and scales success across the Certificial ecosystem. What you’ll bring: 5+ years of insurance technology experience within high-growth B2B SaaS companies Knowledge of Certificate Issuance processes and technology In-depth knowledge of sales or adoption strategies and techniques Excellent communication presentation and customer service skills Passion for high growth and leadership in a fast-paced cross-functional environment Product or business analysis experience is a plus Compensation: This role will receive a competitive base salary bonus benefits and options. The base salary range for US-based employees is $50000-$500000. Various factors are considered when determining someone's leveling and compensation including a candidate's professional background and experience. These numbers may be modified in the future and final offer amounts may vary from those listed above. Please continue to apply if you are unsure that you fit into our compensation structure. Perks and Benefits: Health dental and vision insurance No waiting period for enrollment 401(k) with company match Employer-paid STD/LTD Unlimited PTO Employee Assistance Program Special employee discounts Virtual team-building activities About us: Certificial uses real-time data to ensure businesses have continuous compliant insurance coverage. We combine certificate issuance and compliance management into one simple platform eliminating risk ensuring compliance and reducing costs for every stakeholder in the COI process - Insureds Agents & Brokers and Requestors. This is the Smart COI NetworkTM. We are an entirely remote team transforming how businesses and their suppliers share insurance coverage information by moving from point-in-time documents to real-time data. We have diverse backgrounds interests and lifestyles as a team but our values unite us. We are driven by excellence and aspire to improve every day take extreme ownership and responsibility for our success are problem solvers and believe in process transformation believe in transparency in our company and our platform and are mindful and respectful of others’ viewpoints. Employment at Certificial is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race color religion veteran status national origin ancestry pregnancy status sex gender identity or expression age marital status mental or physical disability medical condition sexual orientation or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

We’re looking for an exceptional Customer Success Manager to join our LATAM team. This is a strategic and highly analytical role for someone who thrives in customer-facing environments understands the complexity of Retail and is passionate about creating long-term value through data-driven insights. If you're a natural problem solver with a strong consulting background fluent in English and excited to work in a fast-paced SaaS company this might be the perfect fit for you. Requirements: BSc in Industrial Engineering and Management – required Master’s degree – preferred Graduated with honors or demonstrated academic excellence 3–5 years of experience in consulting project management or customer-facing roles Strong analytical background with proven experience in BI SQL and data storytelling Hands-on experience with BI tools – required Fluent English – must Familiarity with SaaS environments – required Prior experience working in a product company – a strong advantage Deep understanding of the Retail industry – required Knowledge of TOC (Theory of Constraints) – strong advantage Self-starter proactive communicator and highly organized What You Will Do: Own and manage a portfolio of customers across LATAM guiding them from onboarding through full adoption Act as the primary point of contact for clients building trust at all levels including executive stakeholders Lead customer-facing meetings business reviews and technical deep dives Use your analytical skills to uncover insights improve product usage and demonstrate ROI Ensure client success by aligning implementation and value realization with business goals Collaborate with cross-functional teams (Product BI Solutions Engineering) to ensure smooth delivery Identify expansion opportunities and areas for optimization based on data Travel domestically within the LATAM region as needed

The Yembo Customer Success team is a key department for building a strong client base of raving fans. As a Customer Success Manager you will be responsible for ensuring our customers get maximum value from the Yembo suite of products. You will focus on developing close relationships with enterprise level clients and creating best in class workflows that optimize client ROI. Key Responsibilities On-board manage renew and upsell a book of customers including owning a net retention rate target Teach our customers how to effectively use our products and guide them through the behavior change process Uncover adoption blockers for our customers and take targeted actions proactively. Success requires hustle (eg cold-calling inactive clients) and great communication skills Identify expansion opportunities and upsell customers Occasionally visit customers on site to build key client relationships Record training videos and host webinars Debug customer issues and clearly communicate findings to engineering Distill customer feedback into thoughtful succinct product enhancement requests. The CS team plays a key role in defining how our product grows over time. Hours/Location This is a full-time remote position. The ideal candidate understands that clients' needs may extend past normal workday hours on occasion. Yembo is a remote company based all over the US and internationally. Travel This position requires occasional travel to conferences and onsite visits with our customers. We anticipate travel up to 15% of the time on an as-needed basis. Requirements 2+ years of customer success or account management with a track record of high performance Understand the difference between a customer success role (proactive strategic) and a customer support role (answering customer requests) Embrace tough conversations with challenging customers. The ability to push back on customer complaints and move a narrow conversation into a higher-level strategic discussion and to root-cause challenges beyond stated issues. Excellent written and verbal communication skills High attention to detail Highly proactive Efficient time management and ability to prioritize Skilled with using various software tools - G Suite CRMs like Salesforce project management tools like Jira/Trello etc Able to work regular US business hours Great references Bachelor's degree preferred but not required ### Outcomes Once you join Yembo here's how you can expect to: Build key relationships and managing the day to day success for our Insurance clients Receive support throughout the organization to fully get you up to speed Be on a team that is looking for your feedback and ideas Join an amazing team that is client centric and focused on building for the present and future ### Salary: $75000 USD OTE: $87000 USD ### Benefits 100% Employer Covered Health Care Plan for you and your family (Medical Dental & Vision) Retirement Plan (We offer a 401k with 4% company match) Life Insurance (Basic Voluntary & AD&D) Paid Time Off (Unlimited Flex PTO Flexible Sick Leave & 11 National Holidays) Parental Leave for both caregivers Annual Events & Meetups Work From Home (Fully Remote Team) Stock Option Plan Learning & Development Opportunities If you don't meet all the requirements but think you would be a great fit for our team we'd still love to meet you and encourage you to apply! Additionally check out our careers page for more information on Yembo! ### Notice Yembo is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment as Yembo does not discriminate on the basis of race color religion sex age national origin disability veteran status sexual orientation or any other classification protected by Federal state or local law. We are not accepting submissions from recruiting firms at this time. #LI-Remote #BI-Remote

Why Arcoro? Want to work with a solid company that’s transforming HR for the construction industry? Our team of dedicated professionals helps construction contracting and field services companies hire manage and grow their workforce with a market-leading SaaS solution. As a member of the A-Team you’ll enjoy a top-notch employee experience where you can embrace your problem-solving skills and innovation work with a team of great colleagues and see the impact of your contribution each day Our culture is collaborative and we believe strongly in training growth and internal advancement. We offer competitive compensation including comprehensive benefits and a generous time-off policy. We offer both on-site and remote opportunities. At Arcoro you will help create software products that are cutting edge easy to use and that make an appreciated and notable difference in our customer’s daily lives. About the Job: The Customer Success Manager serves to develop these relationships build trust ensure overall account health and ultimately promote retention and loyalty. The CSM also partners with counterpart(s) in Account Management by identifying organic opportunities for further expansion and adoption of Arcoro products and services. Finally the Customer Success Manager serves as the Customer’s advocate within Arcoro working for timely resolutions and holding Arcoro accountable to ensure an exceptional overall experience. What you will be doing: Proactively maintaining high levels of engagement and satisfaction with a focus on increasing adoption ensuring retention and minimizing churn risk Using a customer-centric approach to identify indicators of churn before it occurs Conducting cadenced check-in calls with value-based messaging and Quarterly Business Reviews to provide an in-depth analysis of engagement and opportunities with Arcoro products and services Identify organic opportunities for adoption and expansion and conduct warm lead passes to the Account Management team to close additional revenue opportunities Serving as the Customer’s advocate within Arcoro by ensuring timely resolutions to issues or escalations leveraging leadership when appropriate and quarterbacking issues through the organization as needed Maintaining a deep understanding of Customer needs their business our product fit and industry-specific knowledge as it pertains to HR benefits compliance etc. Maintaining a deep understanding of the Arcoro suite of products and services including strengths weaknesses opportunities and workarounds to ensure an optimal experience Understanding organizational structures within the respective book of business including Decision Makers Influencers Champions and Detractors who may play a role in the potential adoption expansion or retraction from Arcoro products Meeting goals for logo and revenue retention metrics qualified or closed lead passes and KPIs Must Haves: Professional verbal and written communication Ability to take initiative multi-task and manage time effectively Ability to leverage internal partners to drive favorable outcomes for Customers Ability to identify opportunities for growth and adoption Ability to identify and mitigate indicators of churn risk Ability to foster collaborative partnerships across company organizations Preferred Qualifications: Bachelor’s degree or equivalent relevant work experience required Minimum 2 years on a customer-facing operations service team within a SaaS or HCM software company required Perks and Benefits: Competitive salary 401(k) with Company match Medical/Dental/ Vision STD/LTD Life Insurance Flexible PTO and Company-paid holidays Remote Work About the Company A rapidly growing SaaS company Arcoro offers proven modular HR solutions for the construction and contracting industries. Our product suite and software platform provides end-to-end HR functionality to help drive business outcomes enabling companies to better manage the entire employee lifecycle through improved candidate quality and flow shortened time to hire centralized learning and improved employee productivity. Our HR solutions integrate with top construction ERP systems further positioning Arcoro as a leader in proven modular HR solutions. With Arcoro’s flexible solutions customers select the modules that meet their needs for talent acquisition talent management core HR benefits administration time and attendance tracking and more. Arcoro has over 7000 customers across North America. Arcoro is a Fair and Equal Opportunity Employer Arcoro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.