ABOUT BURGAFrom a 7m² flat with just one printer in 2015 to a global powerhouse with 2.5+ million customers 8+ million products sold and revenue of over 80 million in 2024 BURGA is not your average brand. Our products have been spotted with some of the world’s biggest celebrities like Taylor Swift Cara Delevingne Lucy Hale Alexis Ren and many more. We're trying to turn ordinary into extraordinary by transforming everyday items into style statement accessories. To keep up with our growth we’re building a 10-million-euro manufacturing facility in Kaunas set to produce 40000 items daily. With unicorn ambitions and 250+ passionate humans on a mission to conquer the world you’re joining a team that’s rewriting the rules.ABOUT THE POSITIONCustomer support specialist at BURGA is more than just a title—it’s a front-row seat to the evolution of a brand that’s taking the world by storm. You'll be at the heart of an extremely versatile and fast-paced environment where new collections campaigns and product launches will keep you sharp and excited.Your Role: Collaborate with a passionate team to provide exceptional customer support assist with order inquiries and offer product guidance. You’ll also help identify recurring customer concerns and work with internal teams to improve the overall experience.WHAT YOU’LL DO- Collaborate with a team of passionate professionals all driven by a shared love for fashion and creativity.- Provide exceptional support to customers via email ensuring timely and effective resolutions.- Assist with order inquiries product information and troubleshooting customer issues.- Maintain a deep understanding of our products to provide accurate and helpful guidance.- Recognize recurring customer concerns and collaborate with internal teams to refine processes and enhance the overall experience.WHAT WE’RE LOOKING FOR- Strong written communication and a customer-focused approach.- A proactive mindset with the ability to resolve customer issues effectively.- Willingness to learn and adapt to new tools and processes.- A passion for helping others and ensuring a positive customer experience.- A track record of customer retention and process improvement.- Familiarity with CRM tools and customer service experience in e-commerce or retail is a plus.SALARY: starting at 1096 EUR/Month GROSS.EXTRA SWEETENERSEpic Team-Buildings: Enjoy team-building activities including our all-talked-about Summer Fest and Christmas parties.Annual Workation: Pack your laptop and join us for an epic workation that blends work and play recharging your batteries and sparking creativity.Invest in Your Growth: Point us to any event course book or mentor that will boost your skills and we'll take care of it. Your growth is our priority.Birthday Treat: Enjoy a free day off on your birthday.Exclusive Vouchers and Free BURGA Goodies: Enjoy exclusive discounts and free BURGA products—perks of being part of our team.Health Insurance: Take care of your health and well-being by using the perk of our private health insurance (after 6 months)Pleasant Workplace Environment: Work in a joyful space with occasional Friday team lunches pet-friendly offices and regular visits to our Kaunas and Vilnius locations.Flexible Working Arrangements: Embrace a hybrid work model or take advantage of personal workations. Your work your way.You’re just one click away from starting your dream career at BURGA. ➡ ➡

Lensa is the leading career site for job seekers at every stage of their career. Our client Reynolds & Reynolds Inc is seeking professionals. Apply via Lensa today! Position Description Gubagoo a subsidiary of Reynolds and Reynolds is in search of a Customer Support Representative specializing in chat interactions to bolster our team. In this role you will engage in online conversations with customers on behalf of our automotive dealer clients aiming to positively represent their brand and convert conversations into leads that drive revenue.COMPANY CULTURE: Gubagoo cultivates a professional yet relaxed and enjoyable work environment. We are looking for individuals who exude positivity and energy value exceptional customer service and thrive in a technology-driven setting.RESPONSIBILITIES:-Engage and assist customers across various inquiries through online chat-Deliver accurate information regarding products and services via chat-Facilitate appointment scheduling by focusing on specific appointment details-Collect customer contact information for lead generation and client evaluation-Summarize customer interactions based on their specific needs for client consideration-Develop and update a repository of knowledge on the latest products and servicesWORK SCHEDULE: We're looking for team members who can commit to working at least 4-hour time blocks between 7:00 AM - 8:30 PM after first week of training. Training During your first week you will train Tuesday through Saturday 10:00 AM - 6:30 PM before moving into your regular shift. Requirements Previous customer service or automotive experience is a bonusu2014not a requirement~^~Proficiency in basic internet and Windows-based computer operations~^~Strong multitasking skills are preferred gaming experience is a plus~^~A positive professional attitude with great people skills~^~Exceptional written and verbal communication skills~^~Comfortable adapting to change and working in a fast-paced environment Benefits At our College Station facility you can take advantage of our great training programs and facility amenities including an onsite dining facility offering complimentary breakfast and lunch a fitness center and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work along with volunteering initiatives through our Associate Foundation.Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. Salary 0 - 0 /

Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20000 companies worldwide Aircall unifies voice and digital channels into one seamless platform offering one-click integrations with leading CRMs and over 100 business tools. With real-time AI-powered insights and feedback AI agents and automation we help sales and support teams save time on routine tasks uncover opportunities and deliver exceptional customer experiences. With a global team of 600+ across nine offices Paris New York San Francisco Sydney Madrid London Berlin Seattle Mexico City Aircall is transforming how businesses connect with their customers driving smarter conversations deeper relationships and measurable success.How We Work at Aircall: At Aircall we believe in customer obsession continuous learning and delivering extraordinary outcomes. We value open collaboration taking ownership and making smart informed decisions with speed and precision. If you thrive in a fast-paced team-driven environment where curiosity trust and impact matter you'll fit right inWe are looking for a seasoned and hands-on Customer Support Manager to oversee the delivery of a world-class support experience that exceeds customer expectations and delights even the most demanding customers. As Manager of Frontline Support you will be responsible for leading and scaling our North America Frontline Support team meeting ambitious targets hiring and mentoring a talented team and implementing unparalleled support systems and processes to develop a world-class team.You will be a core member of our Support management team and report to the Global Director of Frontline Support. ➡ Key Responsibilities: ➡ Manage a large team of individual contributors within the Customer Support department meeting and exceeding operational targets set by leadershipFocus first and foremost on leading building and maintaining a culture of top-performing team players nurturing and identifying strengths and opportunities for each individualServe as a coach mentor and leader helping individuals develop their skills and grow in their careers while setting expectations on performance based on feedback and transparencyManage the day-to-day team operations set goals and drive team development to achieve performance and career goalsMotivate and empower your entire team to achieve their goalsBe responsible for and drive key metrics that ensure the quality of our serviceManage customer escalations to create positive interactions and outcomes for both clients and all internal stakeholdersCoordinate with talent acquisition and internal teams to recruit hire and train new team membersCollaborate with internal stakeholders to improve processes and holistically drive effective solutions for our customersAnalyze team members' performance data to make informed decisions about team managementPartner with Support Ops and management to support change in team structure shift scheduling staffing etc.Develop and nurture relationships across the entire organization at Aircall to advocate for the best customer experience possible Qualifications: ➡ You have 6+ years of Customer Support experience including at least 3 years managing a large team of individual contributors - experience with a 24x7 follow-the-sun support model is a plusYou have a proven track record of exceeding goals and achieving growth and successYou have advanced proficiency with customer support technologies and tools supporting SaaS (Zendesk Jira Aircall Intercom etc.)You are able to attract hire coach and retain talent globallyProblem solver and results-driven you can quickly think on your feetYou have a customer-first mindset and demonstrated ability to provide exceptional internal and external customer careYou are a creative problem solver and are able to identify obstacles and viable solutionsYou are proactive organized focused and can ruthlessly prioritize with a strong sense of accountability and ownershipYou have exceptional communication and presentation skills both oral and written including the ability to share technical information with non-technical audiencesPrior experience working for a tech startup or a similar environment is highly preferred ➡ Key traits we look for:You are coachable you are resilient you are solution oriented coming to the table with great ideas and you find the fun in a good challenge! We will invest in you as you invest in us. We believe that owning your growth and owning your success starts with you but it's up to us to help provide the platform for learning growing and building your career!Aircall is constantly moving forward. We’re building new roads to complete our journey and we’re taking people with us who have the same builder mentality.Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility excellence and the opportunity to push themselves to new heights.We’re creating a place where great people trust one another and thrive together.People flourish at Aircall and now is the time to be part of the team and the journey we’re on.Why join us?🚀 Key moment to join Aircall in terms of growth and opportunities💆‍♀️ Our people matter work-life balance is important at Aircall📚 Fast-learning environment entrepreneurial and strong team spirit🌍 45+ Nationalities: cosmopolite & multi-cultural mindset💵 Competitive salary package & equity🏨 Medical dental and vision insurance is 100% covered📈 401k plan with company matching!✈️ Unlimited PTO — take the time you need to come to work feeling great!⭐️ Wellness internet and childcare reimbursements💚 Generous parental leave policyDE&I Statement: At Aircall we believe diversity equity and inclusion – irrespective of origins identity background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity equity and inclusion and keep this conversation open. Above all else we understand and acknowledge that we have work to do and much to learn.Want to know more about candidate privacy? Find our Candidate Privacy Notice here.

Overview We are seeking a dedicated Customer Support Specialist to serve as the frontline connection between our business and its customers. This role is vital to ensuring a positive customer experience through clear communication timely issue resolution and professional representation of the brand. Why This Role Matters This is the backbone of most call center operations. Businesses rely on skilled U.S. based agents who can communicate clearly resolve issues quickly and maintain a professional brand presence across all interactions. Key Responsibilities Handle inbound calls and respond to customer inquiries with professionalism and efficiency. Provide live chat support delivering real time assistance and ensuring a seamless customer experience. Address product and service inquiries offering accurate information and guidance to customers. Manage ticket resolution processes ensuring issues are logged tracked and escalated appropriately when necessary. Maintain up to date knowledge of products services and company policies to ensure accurate support. Collaborate with internal teams to continuously improve the customer support experience. Ideal Candidate Profile Strong background in phone and chat based customer support. Excellent verbal and written communication skills. Proven ability to resolve customer issues quickly and effectively. Experience with CRM systems ticketing platforms and chat tools. Able to manage multiple conversations simultaneously with attention to detail. A positive customer focused attitude with strong problem solving skills. U.S. based candidates preferred. Job Types: Full-time Part-time Pay: $17.76 - $30.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Professional development assistance Referral program Vision insurance Work from home Shift: 4 hour shift 8 hour shift Day shift Evening shift Morning shift Night shift Work Location: Remote

JAT Pharmacy is seeking a MyVetStoreOnline Customer Support Associate for our Lakeville Minnesota location. This is a remote position that can be located in: AL FL IL IN IA KY MD MN MO NE NV PA SC TX and WI CA GA LA MA MI NH NJ NM NY NC OH TN VA. Job Summary: The MyVetStoreOnline Customer Support Associate responds to the daily flow of inquiries from pet owners and veterinary clinics that use our online store platform. Customer support is provided via email phone and chat channels to assist pet owners with registration order placement shipment tracking and problem resolution. The Customer Support Associate prioritizes inquires and provides answers directly or forwards questions to appropriate staff and/or departments when required. This is a remote position that can be located in: AL FL IL IN IA KY MD MN MO NE NV PA SC TX and WI CA GA LA MA MI NH NJ NM NY NC OH TN VA. Essential Job Functions: Provide support for sales representatives clinics and clients of clinics by fielding questions via phone email and chat regarding the operation of MyVetStoreOnline. Coordinate with other customer support team members and across departments to meet the needs of customers. Document key interactions and support provided to clinics and MyVetStoreOnline end-users Document effectively communicate and work with MyVetStoreOnline team to resolve system errors user problems and clinic feature requests Perform other duties as assigned. Job Requirements & Qualifications: Must be able to perform each essential function satisfactorily High School Diploma or equivalent (GED) is required Minimum of one year customer service experience required Veterinary industry experience desirable Experience with Windows operating system Experience with Microsoft Office including Excel Word and Outlook Ability to read write and speak English Spanish language skills desirable Ability to read and interpret documents such as safety rules employment policies operating instructions and procedural manuals. Solid customer service skills Good written and verbal communication skills Strong technical aptitude to quickly learn new software Focus on continuous learning Strong organizational skills and the ability to multitask Ability to type 40+ WPM Ability to work with corporate office to achieve mutual goals Must be self-motivated and able to work both independently and as part of a team Mental & Physical Demands: Attention to detail to assure accuracy Regular interaction with people Daily deadlines may result in a fast pace of work and stress related to a typical customer service problem resolution process Continuous use of hands for writing and use of computer keyboard working with a relevant volume of data to include alpha and numeric detail Continuous use of a computer monitor requiring close and color vision Frequent use of a telephone – listening and speaking Ability to work at a desk throughout the day Ability to occasionally lift boxes weighing up to 35 pounds Job duties and requirements for Customer Support Associate may be subject to modification to reasonably accommodate individuals with disabilities. Requirements are representative of the minimum levels of education experience and skills required to perform the essential functions of this job. The job description does not constitute a written or implied contract of employment. JAT Pharmacy LLC reserves the right to revise or change job duties and responsibilities as the need arises. Equipment Used: Regularly uses typical office equipment including computer keyboard and terminal telephone fax and copier Work Environment: Work is typically performed in an office environment Monday through Friday. Working more than 40 hours per work week may be required. This is a remote position. Salary/Benefits: We offer competitive pay and a comprehensive benefits package for Customer Support Associate including Medical Dental and Vision insurance Life and Accidental Death & Dismemberment (AD&D) insurance Short- and Long-Term Disability insurance a 401k plan paid holidays and Paid Time Off (PTO). Our work environment is business casual and we like to have fun with weekly relaxed dress days monthly breakfasts and birthday celebrations and regular events like holiday contests cookouts and employee appreciation celebrations. About Us: Midwest Veterinary Supply Inc. (MVS) has provided quality service and merchandise to the veterinary profession since 1961. Our products are distributed from eight branches located in key geographic locations within our trade area. We take great pride in getting our orders out the same day as called in and having the product in the customer's hand the next day. MVS carries products and equipment from most major manufacturers. As we continue to grow our goal will be as it has always been to provide the veterinary profession the very best in service along with quality merchandise at fair and competitive prices. Midwest Veterinary Supply believes in providing equal employment opportunities for all employees and will not violate any law prohibiting discrimination for or against any employee or applicant for employment on the basis of any characteristic protected under local state or federal statute ordinance or regulation. To view applicable employment notices please click here to visit our Careers page. California residents click here to view the California Consumer Privacy Act Disclosure. MVS1961

Please submit your CV in English Global SaaS Company $28M Series B Investment Personalized 1:1 Coaching Vibrant International Team Work 100% Remote Salary: EUR 800 - 1000 gross/month Work Shift: 07:30 - 16:00 Mexico City time Monday - Friday ### About CloudTalk Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures Lead Ventures Point 9 and HenQ CloudTalk's AI-powered business communication platform helps 4000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue. CloudTalk works seamlessly for businesses of all sizes from scale-ups like Deel and TIER to big players like Nokia Glovo and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place. CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations. ### What's in it for you: Product: Be part of building the world’s #1 AI business communication platform! Growth: Take advantage of personal and professional growth opportunities with a clear path for advancement within Support and beyond including Product or Customer Success roles. Community: Join a vibrant global community of CloudTalkers. Check out our Instagram for a sneak peek of Life at CloudTalk! International Exposure: Work with customers and tech companies across Europe Asia and the Americas. ### The Challenge Ahead Ready to be at the forefront of customer support excellence? As a key player in our Customer Support L1 team you'll be the hero clients rely on for swift and insightful answers about CloudTalk’s cutting-edge platform. If you love the idea of working in a fast-paced international environment—or are eager to start your career at a global tech company—this is your chance! No worries if you're new to the field we’ll give you all the tools and support you need to succeed. ### Ideal Candidate: At CloudTalk we value a growth mindset and a passion for learning. We’re seeking individuals who are eager to take on new challenges and grow with us. You should have some basic technical acumen and a genuine interest in technology especially if you're excited to dive deeper into technical knowledge and skills. You’re adaptable resilient and thrive in a fast-paced environment. If you’re a team player who loves collaborating sharing ideas and continuously improving you’ll fit right in! ### What you will work on: Provide top-tier technical support via chat and email to both new and existing customers. Build and maintain lasting customer relationships. Work with a diverse international client base spanning multiple industries and regions. Help improve our technical documentation and internal knowledge base for troubleshooting purposes. Represent CloudTalk professionally while solving customer issues with empathy and efficiency. ### What makes you a great fit Languages: English and Spanish fluent Team Player: You’re ready to support your teammates and contribute to a positive work environment. Tech Savvy: You have basic technical skills and a strong desire to learn more about our product and industry. Self-Starter: You take ownership of your tasks and work with minimal supervision. Learning Mindset: You’re eager to continuously grow your skills and knowledge. ### What to expect from our hiring process: 1️⃣ Initial Chat: Interview with our Talent Acquisition team 2️⃣ Role Deep Dive: Meet your future colleagues 3️⃣ Culture Bar Raiser Call – Explore your potential to raise the bar in adaptability ownership and continuous improvement Offer! ### Why you will love to be a CloudTalker: Growth: 1-1 Coaching sessions with our resident communications advisor Leaders Academy & Learning and Development Budget Flexibility: Unlimited Paid Time Off ️ Volunteering Days 100% remote work Home office budget MacBook for work (reimburshed by CloudTalk) Well-being: Recharge Fridays once per quarter ️Fitness Allowance Connectedness: Referral bonuses Virtual & physical team buildings Company merchandise By submitting your application you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data please refer to our Privacy Notice.

Please submit your CV in English Global SaaS Company $28M Series B Investment Personalized 1:1 Coaching Vibrant International Team Work 100% Remote Salary: EUR 800 - 1000 gross/month Work Shift: 8:00 - 16:30 Sao Paolo time Monday - Friday ### About CloudTalk Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures Lead Ventures Point 9 and HenQ CloudTalk's AI-powered business communication platform helps 4000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue. CloudTalk works seamlessly for businesses of all sizes from scale-ups like Deel and TIER to big players like Nokia Glovo and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place. CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations. ### What's in it for you: Product: Be part of building the world’s #1 AI business communication platform! Growth: Take advantage of personal and professional growth opportunities with a clear path for advancement within Support and beyond including Product or Customer Success roles. Community: Join a vibrant global community of CloudTalkers. Check out our Instagram for a sneak peek of Life at CloudTalk! International Exposure: Work with customers and tech companies across Europe Asia and the Americas. ### The Challenge Ahead Ready to be at the forefront of customer support excellence? As a key player in our Customer Support L1 team you'll be the hero clients rely on for swift and insightful answers about CloudTalk’s cutting-edge platform. If you love the idea of working in a fast-paced international environment—or are eager to start your career at a global tech company—this is your chance! No worries if you're new to the field we’ll give you all the tools and support you need to succeed. ### Ideal Candidate: At CloudTalk we value a growth mindset and a passion for learning. We’re seeking individuals who are eager to take on new challenges and grow with us. You should have some basic technical acumen and a genuine interest in technology especially if you're excited to dive deeper into technical knowledge and skills. You’re adaptable resilient and thrive in a fast-paced environment. If you’re a team player who loves collaborating sharing ideas and continuously improving you’ll fit right in! ### What you will work on: Provide top-tier technical support via chat and email to both new and existing customers. Build and maintain lasting customer relationships. Work with a diverse international client base spanning multiple industries and regions. Help improve our technical documentation and internal knowledge base for troubleshooting purposes. Represent CloudTalk professionally while solving customer issues with empathy and efficiency. ### What makes you a great fit Languages: English fluent Spanish is a plus Team Player: You’re ready to support your teammates and contribute to a positive work environment. Tech Savvy: You have basic technical skills and a strong desire to learn more about our product and industry. Self-Starter: You take ownership of your tasks and work with minimal supervision. Learning Mindset: You’re eager to continuously grow your skills and knowledge. ### What to expect from our hiring process: 1️⃣ Initial Chat: Interview with our Talent Acquisition team 2️⃣ Role Deep Dive: Meet your future colleagues 3️⃣ Culture Bar Raiser Call – Explore your potential to raise the bar in adaptability ownership and continuous improvement Offer! ### Why you will love to be a CloudTalker: Growth: 1-1 Coaching sessions with our resident communications advisor Leaders Academy & Learning and Development Budget Flexibility: Unlimited Paid Time Off ️ Volunteering Days 100% remote work Home office budget MacBook for work (reimburshed by CloudTalk) Well-being: Recharge Fridays once per quarter ️Fitness Allowance Connectedness: Referral bonuses Virtual & physical team buildings Company merchandise By submitting your application you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data please refer to our Privacy Notice.

Our Customer Support Engineer will provide remote technical customer support for Outseer Fraud Manager and Outseer 3D-Secure products.  Outseer products are comprehensive risk-based authentication and fraud detection platforms that take a risk-based approach to enable strong multifactor authentication using device forensics behavioral analysis and RSA eFraudNetwork matching. This role will serve as the frontline support for our external customers managing their requests diagnosing inquiries related to Outseer products and ensuring timely resolution. Excellent communication skills technical expertise and problem-solving abilities will be essential in delivering exceptional customer support. Essential Duties Act as the first point of contact for external customers receiving and documenting their requests and issues. Provide prompt and professional responses to customer inquiries through various channels such as phone email and live chat. Diagnose and troubleshoot customer inquiries related to Outseer products ensuring accurate understanding of the problems and providing appropriate solutions. Support internal and external licensing requests ensuring compliance with licensing agreements and providing necessary assistance. Resolve most customer requests independently demonstrating a strong understanding of our products and services. Identify and escalate more complex problems or issues to the appropriate internal teams providing detailed information for efficient resolution. Maintain and update knowledge base entries ensuring accurate and up-to-date information is available for both internal and external use. Work with multiple databases and standard web architectures to gather relevant information and provide comprehensive support to customers. Handle customer email communication ensuring prompt and professional responses to customer inquiries. Collaborate with cross-functional teams including product development engineering and sales to ensure customer needs are met and issues are resolved in a timely manner. Continuously strive to improve customer support processes and contribute to enhancing overall customer experience. Assist with other project duties as assigned contributing to the continuous improvement of our customer support processes. Available to work 24X7X365 organization shift work holidays and on-call responsibilities may be required. Desired Requirements Bachelor’s degree in a technical discipline (Engineering Computer Science Information Systems etc.) or equivalent experience in customer support roles preferably in a technical or software-related field. 2+ years’ experience in technical customer service role preferably in a technical or software-related field. Excellent verbal and written communication skills with the ability to effectively convey technical information to non-technical customers. Strong problem-solving and analytical skills with the ability to diagnose and resolve customer inquiries efficiently. A polite and supportive demeanor that delights our customers and ensures they are well taken care of with every interaction. Ability to work well under pressure and manage multiple customer requests simultaneously. Attention to detail and strong organizational skills to accurately document customer interactions and issue resolutions. Proficiency in working with multiple databases and standard web architectures. Ability to work both independently and collaboratively within a team-oriented environment. Dedication to providing exceptional customer service and maintaining high customer satisfaction levels. Willingness to learn and adapt to new technologies and product updates. Availability to work flexible hours including weekends and holidays if required. Knowledge of administration with J2EE web applications (Tomcat/Websphere/Weblogic/JBoss) would be bonus. Basic Network (TCP/IP routing TCP/UDP communications DNS TOR networking etc.) Industry specific technologies: 2FA/MFA (KBA OTP Biometrics) Single-Sign On 3D Secure and EMVCo payment framework Basic understanding around applications built on LAMP/MEAN stack Understanding about database technologies and SQL queries Basics around HTML/Javascript/PHP Basics concepts around APIs and SOAP methodologies Understanding of programming languages such as Java Understanding about SSL/TLS encryption  Desired Behaviors Adaptability: Demonstrates flexibility and openness to change. Actively seeks and adopts improved approaches and processes. Proactive Action: Takes initiative and is driven by results. Takes ownership of actions and outcomes meeting commitments and striving for high performance. Effective Workload Management: Makes timely decisions prioritizes tasks effectively solves problems monitors results and takes corrective action when necessary. Technical Proficiency: Possesses a solid understanding of their role and responsibilities demonstrating competence in performing tasks and utilizing relevant technical skills. Continuous Learning: Takes personal responsibility for learning and development. Recognizes personal strengths and areas for improvement actively seeks feedback and embraces opportunities to learn. Effective Communication: Demonstrates strong facilitation and written communication skills. Clearly articulates ideas and proposals actively listens to colleagues' perspectives and values diverse viewpoints. Collaboration: Shares information fosters teamwork and contributes to a positive work environment. Actively collaborates with others and encourages a sense of unity and cooperation among team members. Ethical Conduct and Competence: Acts with integrity and intent displaying ethical character in all actions. Takes accountability for one's own behavior and aligns actions with the company's values and principles. Good Citizenship: Represents the values and interests of Outseer. Acts as a positive ambassador for the company and contributes to the overall well-being and success of the organization.   Outseer is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Outseer are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate. Outseer will not tolerate discrimination or harassment based on any of these characteristics. Outseer encourages applicants of all ages.

Customer Support Associate (Remote) Position Overview We are seeking a highly skilled Subject Matter Expert to join our remote team bringing deep healthcare industry knowledge combined with exceptional customer service capabilities. This night shift position (Eastern Time Zone) requires an individual who thrives on solving complex problems while maintaining an unwavering focus on customer satisfaction. Work Schedule & Environment. Work Location: 100% remote position with home office setup Time Zone Requirement: Must be available to work night hours in Eastern Time ZoneEquipment: Company will provide necessary technology and equipment for remote work successServe as the primary point of contact for complex customer inquiries requiring specialized healthcare knowledgeProvide expert guidance and solutions to internal teams and external stakeholders on industry-specific mattersAnalyze customer needs and recommend tailored solutions that exceed expectationsCollaborate with cross-functional teams to resolve escalated issues and implement process improvementsDocument and share knowledge to enhance team capabilities and customer experience Required Qualifications Education Bachelor's degree in Pharmacy Healthcare Administration or related fieldAdvanced degree preferred but not required Experience 3-5 years of progressive experience in pharmaceutical or healthcare industry or customer serviceDemonstrated track record of customer-facing roles with measurable success metrics Core Competencies Customer Excellence: Proven ability to build and maintain strong customer relationships with exceptional service deliveryCustomer Obsession: Genuine passion for understanding and anticipating customer needs going above and beyond to ensure satisfactionHandling Inquiries: Making calls replying to users via emails chat SMS or CRMAttention to Detail: Meticulous approach to work with ability to catch errors and inconsistencies that others might missProblem-Solving Acumen: Sharp analytical skills with ability to quickly identify root causes and develop innovative solutionsCommunication Skills: Excellent verbal and written communication abilities capable of explaining complex concepts clearlyIndustry Knowledge: Deep understanding of pharmaceutical/healthcare operations regulations and market dynamics. Technical Skills Proficiency in CRM systems and customer service platforms like Hubspot and IntercomStrong data analysis capabilitiesKnowledge of quality management systems Personal Attributes Self-motivated with strong sense of ownership and accountabilityAdaptable to changing priorities and fast-paced environmentCollaborative team player with leadership potentialEthical and professional in all interactionsContinuous learner committed to staying current with industry developments What We Offer Competitive salary and comprehensive benefits packageOpportunity to work with cutting-edge pharmaceutical/healthcare technologiesProfessional development and continuing education supportCollaborative and innovative work environmentCareer advancement opportunities within growing organization Reporting to Operations Manager Application Requirements Candidates should provide examples of: Specific customer service achievements and metricsComplex problems solved in healthcare contextInstances where attention to detail prevented significant issuesLeadership or mentoring experiences

Welcome to Torrero - all-in-one source for cutting-edge white label casino sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance we proudly offer an extensive library of 8000+ games sourced from diverse providers positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number of sports events and easy payment options we cater to diverse interests. Available in 35+ languages we make gaming accessible worldwide. About the project We are looking for a customer support specialist with English language strong communication skills and excellent organizational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company. If you like a fast paced dynamic and start-up work culture with full of passionate and enthusiastic mindsets you’re most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace. You will be doing: Answer to incoming requests from customers via live chat Identify customer needs and help customers use specific features Analyze and reporting product malfunctions Follow up with customers to ensure their basic technical and product related issues are resolved Gather customer feedback and share with our Product Sales and Marketing teams Your expertise to meet the requirement: You should be proficient in English language You must have work experience in support You must have excellent communication skills You should have strong teamwork skills You should have excellent PC skills You must have high attention to details You should have multi-tasking abilities You must be flexible to work in different shift schedules (day & evening & night) and on weekends We appreciate: Ability to quickly and efficiently solve tasks Independence responsibility initiative and keep attention to detail A flexible and systematic approach to solving complex problems Experience in sports betting/gambling industry is a plus We offer: Competitive salary Amicable work environment and supportive team members Full-time remote opportunity Real career opportunities and professional growth The great team across the world Hiring Stages: Online Assessment Introductory Call Hiring Manager Round Head of HR Round