Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive marketplace.With our strong network of technology partners excellent domain expertise and differentiated value proposition we are able to go above and beyond for our customers far exceeding expectations. ➡ Responsibilities ➡ Collaborate with cross-functional teams to translate business needs to technical implementation.Hands on experience with ServiceNow configurationsHands on experience with script based ServiceNow components such as business rules script includes client scripts UI pages etc .Hands on experience with ServiceNow Workflows and customisationsHands on experience ServiceNow UI Builder Flow designerKnowledge of ServiceNow development best practices.Knowledge of ServiceNow platform administration.Knowledge and experience on service portal with experience coding in Scripts Angular is a big advantage.Experience with integrations to other systems using the MID server and direct/Scripted web services.ITAM/ITOM experience is added advantage with ServiceNow CMDB Asset Management OMT experience (anyone of these or more)Architectural and hands-on Integrations experience with other Enterprise applications.Knowledge and experience with JavaScript PowerShell JSON REST and SOAP.Desired ServiceNow Trainings/Certifications: ServiceNow System Administration CSM ITSM etc.Opportunities for growth: Certifications upon confirmation as a Full-Time Employee. Requirements ➡ Mandatory: Discovery CIS certification and CMDB micro-certificationDegree in Computer Science Computer Engineering Software Engineering or related discipline.Strong development experience in ServiceNow (minimum 5 years in ServiceNow)Good communication skillsStrong Experience in ServiceNow ITSM CSM (Customer Service Management) implementation and administration.Experienced in managing a team of developers ➡

Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive marketplace.With our strong network of technology partners excellent domain expertise and differentiated value proposition we are able to go above and beyond for our customers far exceeding expectations. ➡ Responsibilities ➡ Collaborate with cross-functional teams to translate business needs to technical implementation.Hands on experience with ServiceNow configurationsHands on experience with script based ServiceNow components such as business rules script includes client scripts UI pages etc .Hands on experience with ServiceNow Workflows and customisationsHands on experience ServiceNow UI Builder Flow designerKnowledge of ServiceNow development best practices.Knowledge of ServiceNow platform administration.Knowledge and experience on service portal with experience coding in Scripts Angular is a big advantage.Experience with integrations to other systems using the MID server and direct/Scripted web services.ITAM/ITOM experience is added advantage with ServiceNow CMDB Asset Management OMT experience (anyone of these or more)Architectural and hands-on Integrations experience with other Enterprise applications.Knowledge and experience with JavaScript PowerShell JSON REST and SOAP.Desired ServiceNow Trainings/Certifications: ServiceNow System Administration CSM ITSM etc.Opportunities for growth: Certifications upon confirmation as a Full-Time Employee. Requirements ➡ Mandatory: Discovery CIS certification and CMDB micro-certificationDegree in Computer Science Computer Engineering Software Engineering or related discipline.Strong development experience in ServiceNow (minimum 5 years in ServiceNow)Good communication skillsStrong Experience in ServiceNow ITSM CSM (Customer Service Management) implementation and administration.Experienced in managing a team of developers ➡

If you are looking for a high-impact ServiceNow Developer role with a global leader in digital transformation EPAM is the perfect next step in your career! As an EPAMer you’ll have the opportunity to work with a supportive team on a variety of interesting projects for some of the biggest brands in the world. Are you ready for the next step in your career journey? Apply now! Req.#834051281 Responsibilities Develop and maintain ServiceNow custom applications with a focus on UI/portal development leveraging ServiceNow’s UI Builder and Seismic framework to enhance the user experience as well as building reusable components for long-term scalability Design build and implement REST API integrations and advanced scripting configurations using ServiceNow’s Flow Designer ensuring seamless backend integration and process automation to meet business requirements Collaborate with cross-functional teams to analyze design and implement solutions communicating effectively with team members and stakeholders and ensuring a smooth development lifecycle Utilize modern UI frameworks and JavaScript expertise (including AngularJS and React) to build responsive scalable web applications ensuring high performance and adherence to componentization best practices on the ServiceNow platform Maintain a high standard of code quality through the use of software development tools (e.g. IDEs debuggers build tools and source control) while following best practices in object-oriented design data structure optimization and design pattern implementation Requirements 7+ years of direct experience as a ServiceNow Application Developer Developing configuring and customizing the ServiceNow platform to fit business requirements Working knowledge of the ServiceNow App Engine ServiceNow Studio UI Builder Workspaces Integration Hub Proficiency with ServiceNow development such as scripting workflows and integrations Experience with JavaScript scripting Writing clean efficient and maintainable code requires expertise to achieve Ability to work effectively in a team environment with aggressive deadlines and multiple priorities as well as the ability to work independently with minimal supervision while delivering results Excellent written and verbal communications skill We offer Medical Dental and Vision Insurance (Subsidized) Health Savings Account Flexible Spending Accounts (Healthcare Dependent Care Commuter) Short-Term and Long-Term Disability (Company Provided) Life and AD&D Insurance (Company Provided) Employee Assistance Program Unlimited access to LinkedIn learning solutions Matched 401(k) Retirement Savings Plan Paid Time Off – the employee will be eligible to accrue 15-25 paid days depending on specific level and tenure with EPAM (accrual eligibility may change over time) Paid Holidays - nine (9) total per year Legal Plan and Identity Theft Protection Accident Insurance Employee Discounts Pet Insurance Employee Stock Purchase Program If otherwise eligible participation in the discretionary annual bonus program If otherwise eligible and hired into a qualifying level participation in the discretionary Long-Term Incentive (LTI) Program This Remote Position Cannot be Performed in New York City. EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers our employees and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions and have an opportunity to continuously learn and grow. No matter where you are located you will join a dedicated creative and diverse community that will help you discover your fullest potential. YouTube video player This posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors including but not limited to: geographic location experience credentials education training the demand for the role and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: $125000 - $135000. In addition the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position. Applications will be accepted on a rolling basis. In accordance with the LA County Fair Chance Ordinance you may find a copy of the Notice containing a summary of the Ordinance’s key provisions here: Concept FCO Posting 8 27 24 (lacounty.gov) It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are looking for a high-impact ServiceNow Developer role with a global leader in digital transformation EPAM is the perfect next step in your career! As an EPAMer you’ll have the opportunity to work with a supportive team on a variety of interesting projects for some of the biggest brands in the world. Are you ready for the next step in your career journey? Apply now! Req.#834051281 Responsibilities Develop and maintain ServiceNow custom applications with a focus on UI/portal development leveraging ServiceNow’s UI Builder and Seismic framework to enhance the user experience as well as building reusable components for long-term scalability Design build and implement REST API integrations and advanced scripting configurations using ServiceNow’s Flow Designer ensuring seamless backend integration and process automation to meet business requirements Collaborate with cross-functional teams to analyze design and implement solutions communicating effectively with team members and stakeholders and ensuring a smooth development lifecycle Utilize modern UI frameworks and JavaScript expertise (including AngularJS and React) to build responsive scalable web applications ensuring high performance and adherence to componentization best practices on the ServiceNow platform Maintain a high standard of code quality through the use of software development tools (e.g. IDEs debuggers build tools and source control) while following best practices in object-oriented design data structure optimization and design pattern implementation Requirements 7+ years of direct experience as a ServiceNow Application Developer Developing configuring and customizing the ServiceNow platform to fit business requirements Working knowledge of the ServiceNow App Engine ServiceNow Studio UI Builder Workspaces Integration Hub Proficiency with ServiceNow development such as scripting workflows and integrations Experience with JavaScript scripting Writing clean efficient and maintainable code requires expertise to achieve Ability to work effectively in a team environment with aggressive deadlines and multiple priorities as well as the ability to work independently with minimal supervision while delivering results Excellent written and verbal communications skill We offer Medical Dental and Vision Insurance (Subsidized) Health Savings Account Flexible Spending Accounts (Healthcare Dependent Care Commuter) Short-Term and Long-Term Disability (Company Provided) Life and AD&D Insurance (Company Provided) Employee Assistance Program Unlimited access to LinkedIn learning solutions Matched 401(k) Retirement Savings Plan Paid Time Off – the employee will be eligible to accrue 15-25 paid days depending on specific level and tenure with EPAM (accrual eligibility may change over time) Paid Holidays - nine (9) total per year Legal Plan and Identity Theft Protection Accident Insurance Employee Discounts Pet Insurance Employee Stock Purchase Program If otherwise eligible participation in the discretionary annual bonus program If otherwise eligible and hired into a qualifying level participation in the discretionary Long-Term Incentive (LTI) Program This Remote Position Cannot be Performed in New York City. EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers our employees and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions and have an opportunity to continuously learn and grow. No matter where you are located you will join a dedicated creative and diverse community that will help you discover your fullest potential. YouTube video player This posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors including but not limited to: geographic location experience credentials education training the demand for the role and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: $125000 - $135000. In addition the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position. Applications will be accepted on a rolling basis. In accordance with the LA County Fair Chance Ordinance you may find a copy of the Notice containing a summary of the Ordinance’s key provisions here: Concept FCO Posting 8 27 24 (lacounty.gov) It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are looking for a high-impact ServiceNow Developer role with a global leader in digital transformation EPAM is the perfect next step in your career! As an EPAMer you’ll have the opportunity to work with a supportive team on a variety of interesting projects for some of the biggest brands in the world. Are you ready for the next step in your career journey? Apply now! Req.#834051281 Responsibilities Develop and maintain ServiceNow custom applications with a focus on UI/portal development leveraging ServiceNow’s UI Builder and Seismic framework to enhance the user experience as well as building reusable components for long-term scalability Design build and implement REST API integrations and advanced scripting configurations using ServiceNow’s Flow Designer ensuring seamless backend integration and process automation to meet business requirements Collaborate with cross-functional teams to analyze design and implement solutions communicating effectively with team members and stakeholders and ensuring a smooth development lifecycle Utilize modern UI frameworks and JavaScript expertise (including AngularJS and React) to build responsive scalable web applications ensuring high performance and adherence to componentization best practices on the ServiceNow platform Maintain a high standard of code quality through the use of software development tools (e.g. IDEs debuggers build tools and source control) while following best practices in object-oriented design data structure optimization and design pattern implementation Requirements 7+ years of direct experience as a ServiceNow Application Developer Developing configuring and customizing the ServiceNow platform to fit business requirements Working knowledge of the ServiceNow App Engine ServiceNow Studio UI Builder Workspaces Integration Hub Proficiency with ServiceNow development such as scripting workflows and integrations Experience with JavaScript scripting Writing clean efficient and maintainable code requires expertise to achieve Ability to work effectively in a team environment with aggressive deadlines and multiple priorities as well as the ability to work independently with minimal supervision while delivering results Excellent written and verbal communications skill We offer Medical Dental and Vision Insurance (Subsidized) Health Savings Account Flexible Spending Accounts (Healthcare Dependent Care Commuter) Short-Term and Long-Term Disability (Company Provided) Life and AD&D Insurance (Company Provided) Employee Assistance Program Unlimited access to LinkedIn learning solutions Matched 401(k) Retirement Savings Plan Paid Time Off – the employee will be eligible to accrue 15-25 paid days depending on specific level and tenure with EPAM (accrual eligibility may change over time) Paid Holidays - nine (9) total per year Legal Plan and Identity Theft Protection Accident Insurance Employee Discounts Pet Insurance Employee Stock Purchase Program If otherwise eligible participation in the discretionary annual bonus program If otherwise eligible and hired into a qualifying level participation in the discretionary Long-Term Incentive (LTI) Program For remote work in New York City only. EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers our employees and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions and have an opportunity to continuously learn and grow. No matter where you are located you will join a dedicated creative and diverse community that will help you discover your fullest potential. YouTube video player This posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors including but not limited to: geographic location experience credentials education training the demand for the role and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: $125000 - $135000. In addition the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position. Applications will be accepted on a rolling basis. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Must have deep hands on in Service now we need only 10 years profile Must have deep hands on in Service now we need only 10 years profile Must have deep hands on in Service now we need only 10 years profile Job Title: Freelance ServiceNow Engineer (10+ yrs) – Remote EST Hours Engagement Type: Freelance / Remote Work Hours: After 8 PM IST (Aligned to USA EST) Duration: Long-term As-needed interview panel support Role Overview: We are looking for a highly skilled and experienced ServiceNow professional (10+ years) to join our freelance technical interview panel. As a Panelist you’ll play a critical role in assessing candidates for ServiceNow Developer Admin and Architect roles by conducting deep technical interviews and evaluating hands-on expertise problem-solving skills and platform knowledge. This is an excellent opportunity for technically strong freelancers who enjoy sharing their expertise influencing hiring decisions and working flexible hours remotely. Key Responsibilities: Conduct live technical interviews and evaluations over video calls (aligned to EST hours) Assess candidates’ practical expertise in: Core ServiceNow modules (ITSM CMDB Discovery Incident/Change/Problem) Custom application development & configuration Client/Server-side scripting (JavaScript Business Rules UI Policies Script Includes) Integrations (REST/SOAP APIs Integration Hub) Flow Designer Service Portal ACLs ATF and CI/CD practices Review coding tasks and scenario-based architecture questions Provide detailed structured feedback and recommendations to the hiring team Collaborate on refining technical evaluation criteria if needed Required Skills & Experience (Advanced Technical Expertise): 10+ years of extensive hands-on experience with the ServiceNow platform in enterprise-grade environments Strong command over ServiceNow Core Modules: ITSM ITOM CMDB Asset & Discovery Incident/Change/Problem/Knowledge Management Proven expertise in custom application development using scoped apps App Engine Studio and Now Experience UI Framework Deep proficiency in ServiceNow scripting including: Server-side: Business Rules Script Includes Scheduled Jobs GlideRecord GlideAggregate Client-side: UI Policies Client Scripts UI Actions GlideForm/GlideUser APIs Middleware logic for cross-platform communication and custom handlers Experience implementing Access Control Lists (ACLs) with dynamic filters and condition-based restrictions Expert in Service Portal customization using AngularJS widgets Bootstrap and custom REST endpoints Proficient in Integration Hub Custom REST/SOAP APIs OAuth 2.0 authentication MID Server integrations external system integration (e.g. SAP Azure Jira Dynatrace etc.) Hands-on with Flow Designer Orchestration and Event Management Expertise in ServiceNow CMDB CI Class modeling reconciliation rules identification/normalization strategies and dependency mappings Familiarity with ServiceNow Performance Tuning: Scheduled Jobs optimization lazy loading database indexing client/server execution efficiency Working knowledge of Automated Test Framework (ATF) and integration with CI/CD pipelines (Jenkins Git Azure DevOps) Understanding of ServiceNow DevOps version control scoped app publishing and update set migration best practices Knowledge of Security Operations (SecOps) and Governance Risk & Compliance (GRC) is a plus Experience guiding architectural decisions governance models and platform upgrade strategies Prior experience conducting technical interviews design evaluations or acting as a technical SME/panelist Excellent communication and feedback documentation skills — able to clearly explain technical rationale and candidate assessments Comfortable working independently and engaging with global stakeholders during USA EST hours (after 8 PM IST) Job Type: Freelance Contract length: 48 months Pay: ₹1500.00 per hour Expected hours: 5 per week Schedule: Night shift US shift Work Location: Remote

Company Description Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development Enterprise Data Management Enterprise Architecture and Program Management support services – focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical talented passionate and committed “A Players” who already align with the company’s core values: Drive Excellence Reputation Responsibility and a Better Future. No matter how large we grow Citizant will retain its collaborative supportive small-company culture where successful team effort to address external and internal customer challenges is valued above all individual contributions. Job Description The ServiceNow Business Analyst (SPM) is key in bridging the gaps between IT business needs and the ServiceNow platform. They negotiate with stakeholders at all levels from team members to executives across FDIC Divisions and Offices to gather requirements analyze processes and ensure the successful implementation of Strategic Portfolio Management solutions through ServiceNow. The starting salary for this position is up to $135000 per year (depending on experience). Key Responsibilities: Requirements Gathering & Analysis Collaborate with business users to understand their needs and evaluate new unused or underutilized features. Present these features to key FDIC stakeholders for consideration in an upcoming release or inclusion in the roadmap. Document business requirements user stories and acceptance criteria. Translate business needs into functional and technical requirements for ServiceNow. Process Improvement & Optimization Analyze existing workflows associate them with the proper product or portfolio suites and recommend process improvements. Advise on innovative approaches to process automation in the operational activities these suites are designed to improve. Identify opportunities for the FDIC to obtain business value from ServiceNow's offerings data reuse and configurations. Identify opportunities for automation and efficiency gains. Collaborate and comply with necessary FDIC governance bodies such as the Configuration Technical Review Board (CTRB) Configuration Control Board (CCB) and Security Impact Assessment (SIA) reviews and follow the FDIC-defined release management process and guidelines. Align ServiceNow capabilities with the industry's guiding frameworks. Stakeholder Collaboration Act as a liaison between business teams developers and administrators. Facilitate workshops interviews and meetings to gather insights. Communicate technical solutions in a way that business users understand. UAT Support Work with administrators and developers to implement changes. Support system testing user acceptance testing (UAT) and deployment. Reporting & Dashboards Define reporting needs and create dashboards to drive business insights. Monitor HR and Workplace Service Delivery application usage and recommend enhancements based on feedback. Utilize ServiceNow Performance Analytics to monitor key performance metrics. Ensure data accuracy and compliance with business reporting standards. Documentation & Training Create process documentation Standard Operating Procedures (SOPs) and training materials. Conduct user training sessions to enhance adoption. Maintain documentation on system changes and configurations. Qualifications Required Competencies: Strong working knowledge of ServiceNow - Strategic Portfolio Management (SPM). Experience in business process analysis and workflow automation. Ability to create user stories process flows and functional specifications. Familiarity with Agile/Scrum methodologies. Strong analytical critical thinking and problem-solving abilities Demonstrated experience presenting and negotiating with stakeholders at all levels from team members to executives. 2+ years of overall software-related technical analysis experience 2+ years of experience with agile work item management and agile-based requirement methods Ability to handle multiple projects and work-streams simultaneously Education: A Bachelor's degree in a related field is preferred ServiceNow certifications are highly preferred. Clearance Requirements: Must be a US Citizen Must have a Public Trust clearance or the ability to obtain one. Additional Information Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits as well as the opportunity for personal and professional development. Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status.

About Scalepex: Scalepex is a dynamic services firm specializing in providing nearshore solutions for premium brands like Nike Pepsi Toyota Virgin and Walgreens. Our mission is to connect prominent market leaders with top-tier professionals from around the world fostering collaboration efficiency and growth. Role Overview: As a ServiceNow Developer at Scalepex you will play a pivotal role in designing developing and implementing ServiceNow solutions that align with our clients' business objectives. You will collaborate with cross-functional teams to deliver high-quality scalable and maintainable solutions in a fully remote environment. Key Responsibilities: Design & Development: Customize and configure ServiceNow applications and modules including Incident Problem Change Knowledge and Service Catalog. Integration: Develop and maintain integrations between ServiceNow and other systems using REST/SOAP APIs. Workflow Automation: Create and manage workflows business rules UI policies and client scripts to automate processes. Testing & Deployment: Conduct unit testing and support system testing and deployment activities. Documentation: Maintain comprehensive documentation for configurations customizations and processes. Collaboration: Work closely with stakeholders to gather requirements and provide technical solutions. Requirements: Qualifications: Experience: Minimum of 3 years of hands-on experience as a ServiceNow Developer. Technical Skills: Proficient in JavaScript HTML CSS and ServiceNow's proprietary scripting languages. Experience with ServiceNow modules such as ITSM ITOM and CMDB. Familiarity with ServiceNow IntegrationHub and Flow Designer. • Certifications: ServiceNow Certified System Administrator (CSA) is required additional certifications are a plus. Soft Skills: Strong problem-solving and analytical skills. Excellent communication skills in English. Ability to work independently in a remote setting. Preferred Qualifications: Experience with Agile/Scrum methodologies. Familiarity with ITIL processes and best practices. Knowledge of ServiceNow Performance Analytics and Reporting. Experience in developing custom applications on the ServiceNow platform. Benefits: Contractor scheme. 100% remote.

"Location: Toronto ON CA Edmonton AB CA Montréal QC CA Burnaby BC CA Vancouver BC CA Calgary AB CA Ottawa ON CA Req ID: 48180 Jobs by Category: Technology Solutions Job Function: Technology Status: Full Time Schedule: Regular Let’s Build Meaningful Digital Experiences - Together Join our team and what we’ll accomplish together We are a service management team that equips organizations to be agile and innovative focusing on process-driven solutions to be productive creative and create value for business stakeholders. We foster a ""think service management first"" mindset to build solutions using best practices for the workplace of tomorrow enabling businesses to drive optimization and workforce excellence. By doing these things we create success faster and in circumstances otherwise not possible. We’re looking for a passionate and skilled ServiceNow UI/UX Designer & Developer who can blend visual finesse with technical execution to build seamless user experiences within the ServiceNow Service Portal. You’ll play a pivotal role in shaping how users interact with our digital solutions — from intuitive designs to fully functional responsive implementations. If you’re someone who thrives in cross-functional teams loves designing clean and efficient interfaces and enjoys turning complex business needs into simple user journeys — we’d love to connect. This is more than a design role — it’s an opportunity to help shape a better digital workplace on one of the most powerful enterprise platforms in the world. If you’re excited by solving real problems and delivering smart elegant solutions through ServiceNow we’d love to hear your story. What you’ll do Lead end-to-end UI/UX efforts for ServiceNow Service Portal applications — from user research through wireframes to deployed code Design and develop custom widgets using ServiceNow’s AngularJS framework and leverage the latest Portal capabilities Build and style responsive accessible layouts using SCSS Bootstrap and ServiceNow theming tools Translate stakeholder requirements into user-friendly scalable portal experiences that align with business workflows and ITIL processes Create interactive prototypes to communicate and test design ideas before implementation Contribute to portal performance optimization reusable component development and improved load times Ensure design consistency across the platform using a shared design system and enterprise branding guidelines Participate in Agile ceremonies including backlog grooming sprint reviews and demos Collaborate closely with ServiceNow developers architects and product managers to bring designs to life with high fidelity Stay current on ServiceNow platform enhancements particularly those impacting UI Framework UI Builder and Next Experience Design and develop portals on hyperscale cloud platforms What you bring 3–5 years of experience in UI/UX design with at least 2+ years working specifically on ServiceNow Portal development Strong understanding of ServiceNow’s Service Portal architecture Widget Editor and AngularJS-based widget creation Hands-on experience with UI Builder Now Experience Framework and Catalog Item customization Proficiency in Figma (preferred) Adobe XD or Sketch for design workflows Working knowledge of HTML5 CSS3 JavaScript (ES6+) jQuery and Bootstrap 4/5 Experience in implementing responsive and mobile-friendly designs within the ServiceNow ecosystem Solid grasp of UX principles accessibility (WCAG 2.1) and design patterns that work well in enterprise IT platforms Ability to integrate UI elements with REST APIs GlideAjax and GlideRecord for dynamic data-driven interactions Comfortable working in Agile teams and using tools like JIRA Confluence and Git Excellent communication skills and a collaborative mindset — you’re as comfortable brainstorming as you are building Great-to-haves Exposure to ServiceNow’s Next Experience (Polaris) Mobile Studio Flow Designer and App Engine Studio Working knowledge of platform security models (ACLs roles) and how they impact portal visibility Ability to contribute to design system governance and reusable component libraries for broader enterprise use Interest in motion design transitions or subtle animations to enhance UX without compromising performance Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients suppliers candidates external partners etc.) interact in English with internal parties (colleagues internal partners stakeholders etc.) and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope. Salary Range: $81000-$121000 Performance Bonus or Sales Incentive Plan: 12% Actual total compensation will be determined based on factors such as knowledge skills performance and experience. In addition TELUS offers rewarding benefits such as: Comprehensive total rewards package highlighting competitive salary and bonus structures minimum 3 weeks of vacation and flexible benefits plan to meet the needs of you and your family Flexibility to work in-office virtually or a combination of both based on the role's requirements Generous company matched pension and share purchase programs Opportunity to give back to communities in which we work live and serve Career growth and learning & development opportunities to develop your skills And much more … Please note that the compensation shown in the job posting may be subject to change in 2025. A bit about us We’re a people-focused customer-first purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. You’ll find our engaging high-performance culture personally fulfilling professionally challenging and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team you’re helping us make the future friendly. Note for Quebec candidates: if knowledge of English is required for this position it is because the team member will be asked on a regular basis to interact in English with external or internal parties or to use English applications or software as part of their tasks."

Company Description Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development Enterprise Data Management Enterprise Architecture Product Management and Program Management support services. We strive to hire only ethical talented passionate and committed “A Players” who already align with the company’s core values: Drive Delivering Excellence Reputation Responsibility and a Better Future. No matter how large we grow Citizant will retain its collaborative supportive small-company culture where successful team effort to address external and internal customer challenges is valued above all else. Job Description The ServiceNow Business Analyst is key in bridging the gaps between IT business needs and the ServiceNow platform. They negotiate with stakeholders at all levels from team members to executives across FDIC Divisions and Offices to gather requirements analyze processes and ensure the successful implementation of HR and Workplace Service Delivery solutions through ServiceNow. The Salary for this position is up to $135000 (depending on experience) Key Responsibilities: Requirements Gathering & Analysis Work with business users to understand needs and evaluate new unused or not fully leveraged features and present those features to key FDIC stakeholders for consideration in an upcoming release or inclusion in the roadmap. Document business requirements user stories and acceptance criteria. Translate business needs into functional and technical requirements for ServiceNow. Process Improvement & Optimization Analyze existing workflows associate them with proper product/portfolio suites and recommend process improvements. Advise on innovative approaches to process automation in the operational activities these suites are designed to improve. Identify opportunities for the FDIC to obtain business value from ServiceNow's offerings data reuse and configurations. Identify opportunities for automation and efficiency gains. Collaborate and comply with necessary FDIC governance bodies such as the Configuration Technical Review Board (CTRB) Configuration Control Board (CCB) and Security Impact Assessment (SIA) reviews and follow the FDIC-defined release management process and guidelines. Align ServiceNow capabilities with industry best practices. Stakeholder Collaboration Act as a liaison between business teams developers and administrators. Facilitate workshops interviews and meetings to gather insights. Communicate technical solutions in a way that business users understand. UAT Support Work with administrators and developers to implement changes. Support system testing user acceptance testing (UAT) and deployment. Reporting & Dashboards Define reporting needs and build dashboards for business insights. Monitor HR and Workplace Service Delivery application usage and recommend enhancements based on feedback. Use ServiceNow Performance Analytics to track key metrics. Ensure data accuracy and compliance with business reporting standards. Documentation & Training Create process documentation SOPs and training materials. Conduct user training sessions to enhance adoption. Maintain documentation on system changes and configurations. Qualifications Required Competencies: Strong knowledge of ServiceNow modules (ITSM ITOM HRSD etc.). Experience in business process analysis and workflow automation. Ability to create user stories process flows and functional specifications. Familiarity with Agile/Scrum methodologies. Strong analytical critical thinking and problem-solving abilities Demonstrated experience presenting and negotiating with stakeholders at all levels from team members to executives. 2+ years of overall software-related technical analysis experience 2+ years of experience with agile work item management and agile-based requirement methods Ability to handle multiple projects and work-streams simultaneously Education: A Bachelor's degree in a related field is preferred Certification(s) in Business Analysis preferred Clearance Requirements: Must be a US Citizen Must have a Public Trust clearance or the ability to obtain one. Additional Information Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits as well as the opportunity for personal and professional development. Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status.