| Description | Job ID: JP00045923 Anticipated Start Date: 10/13/2025 Please note this is the target date and is subject to change. Mindlance will send official notice ahead of a confirmed start date. Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers specialists and managers on non-basic issues. Primary duties may include but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits provider contracts eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information documents information activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking information gathering and troubleshooting. Requires limited knowledge of company services products insurance benefits provider contracts and claims. Seeks understands and responds to the needs and expectations of internal and external customers. Requirements: Requires a HS diploma or equivalent and previous experience in an automated customer service environment or any combination of education and experience which would provide an equivalent background. Qualified candidates must be bilingual English/Spanish. Must be able to pass a validated language test/assessment. This position is defined as remote or work-from-home however may need to report into a local office periodically. Have at least one year of customer service experience and demonstrate basic proficiency in MS Excel and Outlook with accurate data entry. They are comfortable navigating web-based applications using Google Chrome and Microsoft Edge. Strong oral written and interpersonal communication skills are required including the ability to problem-solve facilitate discussions and analyze information. Medical training and/or HIPAA experience is preferred and experience in healthcare and Medicare is a plus. The roles are 100% remote and can be located anywhere in the U.S. within 50 miles of Pulsepoint Must be able to work in EST timezone Additional Details: Work Schedule: Initial Training: 1 week 8:30 am to 5 pm remote. (EST) Nesting: additional 1 week 8:30 am to 5 pm remote. (EST) After training and nesting: Monday through Friday 8 hour shift between 8 am and 8 pm MUST BE FLEXIBLE to work various hours -remote from home. Occasional weekend days 8 hour shift between 8 am and 8 pm remote from home. Potential upskill training based on business needs. Additional 2-3 weeks of training with 1-2 weeks of nesting. Must be available to work the day after Thanksgiving New Year's Day and MLK Jr. Holiday. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager contractors are required to work at an Elevance Health location at least once per week and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. About Mindlance: Founded in 1999 Mindlance is a certified diversity business and has been on the Staffing Industry Analysts list of Fastest-Growing US Staffing Firms twelve times. As a top-performing partner to leading workforce programs Mindlance is known for delivering consistently high-quality tech first talent solutions. Our strong processes help clients build agile and diverse workforces while creating an ease of onboarding and service to our consultants. Mindlance provides specialized staffing solutions across the Healthcare industry and associated skill domains. Headquartered in Union NJ with presence in over 40 key locations across US Canada and India servicing 200+ global clients and 5000+ consultants. Our services include Direct Sourcing Global EoR & AoR Payroll Returnship and Recruit-Train-Deploy solutions. With over $400 million in annual revenue our success is rooted in a mindful commitment to balance in work from which our name is derived. Mindlance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against based on disability. To learn more about how Mindlance collects and uses personal information as part of the recruiting process view our Privacy Notice and CCPA Addendum. As part of the recruitment process we may ask for you to disclose and provide us with various categories of personal information including identifiers professional information commercial information education information and other related information. Mindlance will only use this information to complete the recruitment process. This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration. Pay Rate Range Min Pay Rate Max Pay Rate Currency Unit 13.53 24.56 USD hourly Additional Notes Compensation is discussed with Mindlance the employer upon a job offer. The pay offered for this specific position is based on a number of legitimate non-discriminatory factors set by the company. Benefits Information Mindlance offers all eligible employees a comprehensive benefits package including but not limited to major medical HSA dental vision employer-provided group life voluntary life insurance short-term disability long-term disability and 401k. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender race or any other category protected by federal state and local pay equity laws. This does not encompass additional non-standard compensation (e.g. benefits paid time off per diem etc.). |