| Description | Shift: Monday - Friday between 9am - 6pm EST Job Summary We are seeking a Customer Service Representative to join our team. The ideal candidate should be proficient in customer support data entry and possess excellent phone etiquette skills. Fluency in multiple languages is a plus. Responsibilities Provide exceptional customer service via phone email and chat Perform data entry tasks accurately and efficiently Conduct outbound calls to follow up with customers Analyze customer inquiries and provide appropriate solutions Assist with sales inquiries and product information Maintain customer records and update databases Experience/Education High School Diploma or GED is required Previous experience in customer service is required 1-2 years of remote work experience Strong communication skills and the ability to interact with customers effectively Familiarity with CRM systems is a plus Ability to multitask and work in a fast-paced environment Pay and Benefits Pay Range Minimum: $11.88 per hour Pay Range Maximum: $12.50 per hour HCLTech is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees regardless of race religion sex color age national origin pregnancy sexual orientation physical disability or genetic information military or veteran status or any other protected classification in accordance with federal state and/or local law. Should any applicant have concerns about discrimination in the hiring process they should provide a detailed report of those concerns to secure@hcltech.com for investigation. A candidate’s pay within the range will depend on their work location skills experience education and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition this role is eligible for the following benefits subject to company policies: medical dental vision pharmacy life accidental death & dismemberment and disability insurance employee assistance program 401(k) retirement plan 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year) and 10 paid holidays per year. Job Type: Full-time Pay: $11.88 - $12.50 per hour Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Application Question(s): Must respond to be considered: Do you have access to a laptop/PC with a camera you may interview from? Must respond to be considered: Do you have a dedicated space to work from at home? Education: High school or equivalent (Required) Experience: Customer service: 1 year (Required) Data entry: 1 year (Required) Phone etiquette: 1 year (Required) Work Location: Remote |