| Description | We are seeking an experienced Business Analyst to lead the development and optimization of our e-commerce platform. This role focuses on analyzing business requirements managing product roadmaps and ensuring smooth post-launch support while working closely with cross-functional teams. The ideal candidate is highly analytical customer-focused and experienced in e-commerce product management. Key Responsibilities: Drive the development of e-commerce platform products from concept to post-launch Prioritize product backlog based on business impact and customer needs Collaborate with development support and operations teams to ensure alignment on product goals Conduct training sessions for support teams on platform tools and features Maintain documentation user guides and training materials for internal and customer use Act as liaison for escalations ensuring timely and effective resolutions Support post-launch evaluations and continuously optimize features and processes Must Haves: 2+ years in Business Analyst or Product Management roles Experience with e-commerce platforms and digital products Familiarity with Agile/Scrum methodologies Strong customer service and support background Skilled in Jira Confluence Asana or Zendesk Strong communication and collaboration skills Nice-to-Haves: Experience in training support teams and post-launch evaluations Exposure to the software development lifecycle Background in creating product documentation and training resources Candidate Personality (This Role Fits You If You Are…): Organized and analytical with strong attention to detail Proactive in problem-solving and managing priorities Customer-focused and collaborative across teams Comfortable adapting to changing business needs and fast-paced environments Results-oriented and motivated to improve user experience Specific Requirements: Bachelor’s or Master’s degree in Business Administration Computer Science Data Analytics or related field Minimum 2 years experience in e-commerce or product management Strong execution and problem-solving skills in cross-functional projects Proven experience managing customer feedback loops and product improvement initiatives Excellent verbal and written English communication Compensation and Schedule: Rate: Negotiable based on experience Hours: To be determined full-time availability required Job Type: Full-time Pay: Php60000.00 - Php80000.00 per month Benefits: Additional leave Company Christmas gift Company events Health insurance Paid training Pay raise Work from home Application Question(s): Years of experience working as a Freelancer or as a Virtual Assistant (DO NOT include any time spent working from home due to the pandemic if your role was originally office-based.) Are you comfortable using Hubstaff for time tracking? It’s required for all our VAs—just screenshots no videos. Do you have a main and backup computer? This is strictly required as we conduct system checks. Do you have a main and backup internet? This is strictly required as we conduct system checks. Experience: Business Analyst: 3 years (Preferred) Product Management: 2 years (Preferred) Confluence: 2 years (Preferred) Jira: 2 years (Preferred) Zendesk: 2 years (Preferred) Work Location: Remote |