At the American Cancer Society we're working to end cancer as we know it for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. The System Support Engineer plays a critical technical role in the support maintenance and optimization of both off-the-shelf and custom-built applications across Windows and Linux environments. This includes deploying application changes to production monitoring system performance troubleshooting issues performing software upgrades and resolving complex production problems. The role requires strong communication and problem-solving skills as well as a solid understanding of IT systems infrastructure and industry best practices. By leveraging their technical expertise and collaborative mindset they help drive service excellence while proactively identifying and mitigating potential issues to ensure optimal application performance and availability.This is a remote position that can be home-based anywhere within the United States. ESSENTIAL FUNCTIONS: Works directly with users to resolve complex technical issues providing excellent customer service utilizing various tools and techniques to diagnose and resolve application issues and maintaining and regularly updating technical documentation to ensure accuracy and accessibility. 20% Assists in release planning works with cross-functional teams to ensure minimal impact of new releases gathers and communicates software issues contributes to release documentation and supports the development of test and production environments. 15% Administers and monitors software integrations manages application servers by monitoring logs and statistical reports updating server software as appropriate and documents integration processes to ensure configuration and monitoring procedures are clearly captured and maintained. 15% Optimizes work processes by identifying inefficiencies and applying the most effective methods for task completion ensuring continuous improvement and updating documentation to reflect improved workflows. 10% Collaborates with the Service Desk Network Operations Center Cloud and Data Center engineers and other personnel to deliver second and third level support for enterprise-wide applications along with other applications within the organization. 10% Document systems processes and procedures. Update runbooks with each implementation in any environment. Review runbooks quarterly to incorporate missed changes or other updates. 10% Participate in cross-functional IT project teams to develop and implement technology solutions. 20% EXPERIENCE/QUALIFICATIONS: Minimum Degree Required: Bachelor's Degree or equivalent of technical skills or job experience Preferred Degree: Bachelor's Degree Years of experience: 3 yrs KNOWLEDGE SKILLS AND ABILITY: Intermediate level of knowledge in Windows and Linux operating systems support. Proficiency in command line interface scripting and process automation. Experience with common database technologies such as SQL Database/Server. Boomi platform / integration administration experience preferred. A minimum of 3 years of experience in website support financial application support and other enterprise applications is required. Understanding of the Software Development Life Cycle practices such as continuous integration and delivery and Infrastructure as code. Experience with cloud computing technologies and emerging computing trends. Experience in overseeing multiple projects simultaneously. TRAVEL REQUIREMENTS: (Provide travel expectations for this role) Travel after-hours and weekend work may be required. PHYSICAL REQUIREMENTS: No or very limited physical effort required The starting rate is $71000 to $89000 annual. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including but not limited to geographic location experience skills specialty and education. ACS provides staff a generous paid time off policy medical dental retirement benefits wellness programs and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer. Position Requirements:

The Application Support Engineer works with Outseer customers to ensure rapid identification ownership and resolution of application-level issues in addition to communicating updates back to the customer. The Application Support Engineer will take ownership of application issues and work with the Outseer technical teams to triage and resolve issues which impact product performance and reliability in customer-specific environments. In addition to working with customers the Application Support Engineer will routinely partner with our Development PS and Cloud Operations teams to document bugs perform basic regression testing and ensure that new and newly upgraded application installations are successful. Essential Duties Act as the primary technical liaison between customers and other departments to resolve application issues. Execute application sanity test to ensure application health. Provide technical assistance and remote troubleshooting support as part of a global 24/7 support organization including availability to perform on-call (after hours) shifts. Partner with other technical teams to perform application patches and upgrades. Develop document mentor and train others in support procedures for application-related triage and problem solving. Resolve highly complex technical issues associated with patch and upgrade deployments. Lead support case resolution efforts for prescribed customer cases Extensively research and document customer software and technical issues Collaborate with Customer Support Escalation Engineering and Cloud Operations to identify high priority application issues. Provide implementation assistance as a SME to Professional Services and Cloud Operations Guide Support Analysts in researching resolving and documenting customer server issues.  Desired Requirements BA/BS degree in CS or technical degrees equivalent work experience will also be considered. 4+ years demonstrated experience supporting and troubleshooting mission-critical commercial software applications. Strong understanding of highly complex technical implementations which may include relational databases networking server set-up single sign on and system administration. Service Minded. You deliver customer support like you expect to receive it with excellence and confidence. Detail oriented. You have an ability to prioritize a high-volume workload in a timely manner. Excellent verbal and written communication skills. Proven problem solver who loves tackling difficult challenges and quickly arrive at the best solution.  Desired Behaviors Adaptability: Demonstrates flexibility and openness to change. Actively seeks and adopts improved approaches and processes. Proactive Action: Takes initiative and is driven by results. Takes ownership of actions and outcomes meeting commitments and striving for high performance. Effective Workload Management: Makes timely decisions prioritizes tasks effectively solves problems monitors results and takes corrective action when necessary. Technical Proficiency: Possesses a solid understanding of their role and responsibilities demonstrating competence in performing tasks and utilizing relevant technical skills. Continuous Learning: Takes personal responsibility for learning and development. Recognizes personal strengths and areas for improvement actively seeks feedback and embraces opportunities to learn. Effective Communication: Demonstrates strong facilitation and written communication skills. Clearly articulates ideas and proposals actively listens to colleagues' perspectives and values diverse viewpoints. Collaboration: Shares information fosters teamwork and contributes to a positive work environment. Actively collaborates with others and encourages a sense of unity and cooperation among team members. Ethical Conduct and Competence: Acts with integrity and intent displaying ethical character in all actions. Takes accountability for one's own behavior and aligns actions with the company's values and principles. Good Citizenship: Represents the values and interests of Outseer. Acts as a positive ambassador for the company and contributes to the overall well-being and success of the organization.   Outseer is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Outseer are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate. Outseer will not tolerate discrimination or harassment based on any of these characteristics. Outseer encourages applicants of all ages.

Application (Customer) Tech Support Engineer - US Based (remote) Kneat enables regulated organizations to move from paper-based validation to intelligent digitized paperless solutions. And we do it through the ongoing development of a powerful purpose-built software platform. In 2014 after eight years of intensive software development we launched Kneat Gx—the world’s most advanced validation software to help revolutionize the speed precision transparency and intelligence of validation in the Life Sciences sector. Our solution is now used by some of the world’s leading Life Sciences companies. What we’re looking for: As Kneat continues to expand we are looking for an enthusiastic Application Technical Support Engineer to join our global Customer Tech Support team based remotely in the US. Position overview: Reporting to our Customer Tech Support Manager the Application (Customer) Tech Support Engineer will provide application technical support for our Kneat Gx customers for the US region. This is a remote role working as part of a global team. The successful candidate will be an individual who is customer orientated highly motivated with a demonstrated ability to work under pressure by handling multiple tickets simultaneously as well as learning new products/technologies skills and procedures along the way. You will work as part of an overall service desk support team to ensure that all issues and requests submitted to the centralised service desk and assigned to your queue are dealt with promptly appropriately and courteously. The role will also require awareness and compliance with established SLAs and will also require the role holder to conform to all Information and Cyber Security policies and procedures that are in place. If this sounds like you we want to hear from you! Responsibilities: Logging owning proprietary software support issues and incidents until resolution and acting as primary support liaison between the company and its customers Conducting regular follow ups with customers with recommendations updates and action plans associated with tickets/issues. Documenting relevant support ticket/issue information and ensuring that customer communication is handled in a timely manner and in compliance with Service Level Agreements throughout the lifecycle of the issue until it is completely resolved. Analysis of software issues reported identification of known issues where applicable and reporting of known solutions or workarounds to customer within timeframe set out by Service Level Agreements. Ability to diagnose address application issues. Exceptional ability to provide front-end support to internal departments and web-based clients. The ability to analyse log files and find problems based on exceptions recorded in application log files The ability to identify steps to reproduce software issues that have been reported by our customers Development of workarounds for software issues reported where workarounds do not already exist. Creation and maintenance of knowledge base content for peers and customer use and reference ensuring that known issues and workarounds are clearly documented in the knowledge base. Identification of training needs for customers and development of operation documents to address these issues. Collaboration with the Development QC and QA teams on issue resolution providing feedback to Development and QC to help improve the product quality and reliability. Setup of test environments as necessary for replication of customer reported issues and provision of documentation on these setups. Communicating application problems and issues to key stakeholders including Management Engineering Professional Services and Sales teams.' Contribute to the development and implementation of a best-in-class multi-level customer support model in consultation with other functions and stakeholders that first and foremost seeks to empower and enable customers to resolve their own queries immediately by leveraging content and technology. Contributing to the continuous improvement of Kneat’s Customer Support processes and procedures. Becoming an application expert and training resource for the Customer Support team. Preparing end user and technical user documentation. Supporting Operations and Sales teams in the field for all project requirements including specification development to customer requirements installs upgrades configuration. Attending customer meetings/sites when required to support issues installations training go lives review meetings always providing a high level of customer service. Ensuring that customers are treated with the highest degree of respect and drive operational excellence through quality closures and proper escalation of issues. Reporting non-conformances and managing the lifecycle of non-conformances in Kneat’s tracking system ensuring traceability between Zendesk and Azure DevOps. Contributing to the continuous improvement of tech support strategies and productivity. Minimum qualifications: Bachelors degree in software engineering computer science information technology information systems computer engineering or similar. Minimum of 2 years’ hands-on experience. Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. Logical approach to problem solving self-motivated and enthusiastic. Strong interpersonal communication and customer service skills are needed to work successfully with customers in high urgency and/or ambiguous situations. Experience in a technical customer-facing role. Excellent written and verbal communication skills in English as this will be a customer-facing role. Demonstrate a proactive approach and ability to prioritise own workload. Willing to travel if required Nice to haves: Experience working with programming languages Working knowledge of SQL databases would be advantageous. Working knowledge of front-end and back-end programming languages would be advantageous e.g.: chrome dev tools HTML etc. What we offer you: At Kneat we truly value ideas and collaboration so we’ve created an environment that builds protects and celebrates teamwork. Our strong culture is central to our continued success. We offer programs and rewards that one would expect from a highly successful and growing technology company. A fantastic culture team and energy. Competitive compensation. Comprehensive benefits package. Flexible work arrangements. Training and professional development. Kneat is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to Equal Employment Opportunity (EEO) regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities or special needs to perform these essential functions. If you have a disability or special need that requires accommodation to complete this application form please contact us at +353 (0)612 038 26 (Ext 2004) or email us at hr@kneat.com for assistance.

Software Engineer/ Support Engineer (University ERP) JOB REQUIREMENTS Having good experience in ERP Implementation Support at Educational institutions (college or university) and having technical knowledge in programming languages. Candidate must have a thorough knowledge of Implementation and training of college/Universities ERP. Experience with Education/HR/Finance/Payroll. Candidate must have a thorough knowledge of Implementation and training. Analytical Ability to understand workflows. Should have basic understanding in programming languages such as OOPS JAVA PHP JOB RESPONSIBILITY Plan and execute database (MYSQL) conversions system migrations system provisioning and other services as needed for product deployment. Work with customers to ensure technical compatibility. Serve as Key Liaison working in all phases of software implementations supporting teams in configuration and issue resolution (Queries). Contribute to developing an amazing team. Establish priorities set objectives and provide guidance. QUALIFICATION B.Tech / B.E. Computers OR Diploma EXPERIENCE - 0-1 YRS (Extensively in My Sql and Advanced Excel) SALARY - 10k to 15k Job Type: Full-time Pay: ₹10000.00 - ₹15000.00 per month Benefits: Cell phone reimbursement Provident Fund Experience: PHP: 1 year (Preferred) MySQL: 1 year (Required) Microsoft Excel: 1 year (Required) Location: Remote (Required) Work Location: Remote

Zions Bancorporation’s Enterprise Technology and Operations team is transforming what it means to work for a financial institution. With a commitment to technology and innovation we have been providing our community clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future today. We are currently seeking an experienced Application Support Engineer (Systems Engineer) that understands the BaNCS application and how it integrates with the different components/processes within the Bank. The primary purpose of this position is to provide third-tier applications support for existing and new applications. The Application Support Engineer works with the service desk and IT personnel operational analysts developers testers business analysts vendors and customers to ensure thorough analysis of incidents and business circumstances involved. The Application Support Engineer will ensure resolution of Service Desk incidents of medium and high complexity in accordance with established standards policies procedures configuration guidelines and service level agreements for applications. This is an excellent opportunity within a dynamic group in our organization. Responsibilities: Troubleshooting and testing to identify the possible cause of incidents Determining the appropriate course of action to resolve the issues with minimal business disruption Setup and maintain critical alerting for the application Installing and maintaining banking applications in production staging test and DR environments including new releases enhancements and upgrades. The Engineer will serve as liaison between departments and prepare necessary documentation in the support of various applications. Utilize application knowledge to effectively troubleshoot diagnose and resolve problems. Escalate inquiries to business partner and third-party vendor to resolve system issues and acts as a liaison until problem is resolved. Partner with vendor for the assigned application to learn from them as much as possible Available for 24/7 On Call rotation as needed to support the BaNCS application Qualifications: Prior application support engineering experience and must possess strong analysis issue management and user interface/management skills. Advanced knowledge as a generalist or specialist of two or more open system applications in a production environment including the technologies supporting those applications. Expert analysis trouble shooting technical and non-technical communication skills both verbal and written. Ability to meet deadlines multitask work well under pressure and changing environments. Bachelors in Information Technology Computer Science Business or a related field and 6+ years experience with applications systems application development and support or other directly related experience. A combination of education and experience may meet qualifications. Red Hat Enterprise Linux is a plus Digital.ai / DevOps is a plus Oracle / Database is a pus Splunk / Nimsoft / App Dynamics / Application Monitoring is a plus Control-M / Application Job Automation Scheduling is a plus Location: This position can be located 100% remote within the United States or located at the new Zions Technology Center in Midvale UT. Pay Range: $100000 – $130000 (Based upon relatable skills/experience) Benefits: Medical Dental and Vision Insurance - START DAY ONE! Life and Disability Insurance Paid Parental Leave and Adoption Assistance Health Savings (HSA) Flexible Spending (FSA) and dependent care accounts Paid Training Paid Time Off (PTO) and 11 Paid Federal Holidays 401(k) plan with company match Profit Sharing competitive compensation in line with work experience Mental health benefits including coaching and therapy sessions Tuition Reimbursement for qualifying employees Employee Ambassador preferred banking products Apply now if you have a passion for impactful outcomes enjoy working collaboratively with co-workers and want to make a difference for the clients and communities we serve.

Work Details: Client: IT Services and Consulting Company Job Type: Direct-hire Full-time Employment Work Setup: Full WFH Shift: Night Shift (8PM or 9PM start) Salary: We welcome candidates of all salary expectations and aim to find the best fit for the role Responsibilities: Provide expert service support as L3 specialist for the service Identify analyze and develop solutions for complex incidents or problems raised by stakeholders and clients as needed Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact Proactive and timely update assigned tasks provide response and solution within agreed team's timelines. Problem corrective action plan proposals Deploy bug-fixes in managed applications Gather requirements analyze design and implement complex visualization solutions Participate in internal knowledge sharing collaboration activities and service improvement initiatives Tasks may include monitoring incident/problem resolution documentations automation assessment and implementation/deployment of change requests Share technical feedback and mentor teammates Main Qualifications: 5+ years in Application Support and SQL with 3+ years of hands-on experience in Azure Databricks and Azure Data Factory. Qualifications: Strong analytical thinking and problem-solving skills Strong communication skillset – ability to translate technical details to business/non-technical stakeholders Extensive experience with SQL T-SQL and PL/SQL Language – including but not limited to ETL merge partition exchange exception and error handling and performance tuning Experience with R Python/Pyspark mainly with Pandas Numpy and Pathlib Experience with Azure Fundamentals particularly Azure Blob Storage (File Systems and AzCopy) Experience with Azure Data Services - Databricks and Data Factory Understand the operation of the ETL process triggers and scheduler Logging and handling different files e.g. JSON Experience with Git repository maintenance and DevOps concepts Familiarity with building testing and deploying process Nice to have: experience with Control-M (if no experience required to learn on the job) experience with PySpark emphasis on PySpark and SQL function Willing to work on night shift Offer: Join a stable and globally established organization with over 1500+ professionals across multiple international locations. Enjoy a flexible work setup — choose between remote work or office-based depending on your preference. Benefit from flexible working hours and contract options tailored to your needs. Experience a comprehensive onboarding program including a dedicated Buddy to support your transition. Collaborate with top-tier engineers and BI experts on cutting-edge projects. Get unlimited access to online learning platforms from Day 1 to support your continuous growth. Participate in certification programs and over 100+ training opportunities annually. Receive support from an internal strengths coach to guide your personal and professional development. Thrive in a culture that promotes internal mobility — with a strong track record of promoting talent from within. Join a diverse inclusive and values-driven community that celebrates innovation and collaboration. Enjoy autonomy in how you work — your ideas and approaches are trusted. Earn referral bonuses by helping grow the team with great talent. Take part in well-being initiatives health support activities and opportunities to give back through charity and environmental programs. Be part of a company recognized as a Great Place to Work in the Philippines. Job Types: Full-time Permanent Pay: Php100000.00 - Php120000.00 per month Benefits: Additional leave Company events Health insurance Life insurance Opportunities for promotion Promotion to permanent employee Work from home Schedule: 8 hour shift Monday to Friday Night shift Supplemental Pay: 13th month salary Performance bonus Yearly bonus Application Question(s): How many years of Application Support experience do you have? How many years of SQL experience do you have? How many years of Azure Databricks experience do you have? How many years of Azure Data Factory experience do you have? Work Location: Remote

Applicants must be based in the US or Canada - Central and East Coast Time Zones preferred To support all aspects of MATRIXX Software Applications with Tier 1 Telco customers globally and work collaboratively with MATRIXX’s engineering and professional services teams with the goal of becoming a MATRIXX software certified product expert. To take ownership of complex customer and partner reported issues and to assist with project delivery in the deployment and operational handover phases. Key responsibilities Collaborate with internal and external stakeholders throughout the customer and partner lifecycle. Provide remote support under stringent SLA to MATRIXX customers and partners in all aspects of the MATRIXX platform. Assist in deployment and operational support activities. Participate in out of hours on-call rotation. Support customer relationship with the goal of establishing and maintaining a professional ‘trusted advisor’ position. Identify communicate and drive improvement initiatives for the processes and tools. Monitor mobile technology and industry developments to ensure your knowledge remains current. Provide coaching and mentoring to more junior colleagues. Proven experience working in a Support or Services role preferably in the Telco environment. Proven experience working with real-time network technology (Intelligent Networks Online/Converged Charging Systems Mediation Policy Control) Evidence of technical expertise and significant experience in the following Telco skills: Unix and Linux Applications and Systems (OCS/CCS IN Billing PCRF) Networking protocols (DIAMETER 5G SS7 MAP INAP CAP) A bachelor’s degree or equivalent technical / science-based qualification Good communication skills covering both technical and non-technical aspects. International working experience Preferred Qualifications Additional skills in one or more of the following: IT and Web Service Protocols (HTTP/ReST) Scripting languages (Python Perl BASH) OS and Programming (Red Hat Enterprise Linux Java C++) Monitoring Applications and Visualization (Prometheus/Grafana/PRTG) Monitoring protocols (SNMP JMX) IP networking (routing/switching load balancing resilience concepts) Cloud/Virtualisation (VMware Azure AWS Google Cloud Platform Kubernetes/Docker Openshift KVM) Apache HBase MongoDB Redpanda Apache Kafka Apache ActiveMQ Competencies: Resolver - Identifies the problem and providing resolution. Focused - Takes direction follows through and makes the corrections necessary to stay on track prioritizing before reacting. Collaborator - Works hard with others to achieve the team goals and objectives. Mentor - Recognizing and cultivating the potential in others identifying incremental improvements and derive satisfaction from evidence of progress. Influencer - Connecting with someone new and winning them over. Achiever - Taking satisfaction from being busy and productive possessing a great deal of stamina and working hard. Adaptability - Embraces the pivot problem-solver doing what needs to be done. Boldness - Creates alternative ways to proceed quickly able to spot the relevant patterns and issues of any given scenario. Forward Thinker - Willing to question the status quo. Unafraid to challenge convention looking for innovative solutions and outcomes that move the needle. Integrity - Committed to stable values such as honesty and loyalty taking psychological ownership of what they say they will do. Process-oriented - Equality and treatment of all people the same with stable routines and clear rules and procedures that everyone can follow. Results driven - Independent desire to make a big impact prioritizing projects based on how much influence they will have on their organization or people around them. Values Driven - Having unchanging core values that defines one's purpose. Compensation: The US pay range for this position is $125000.00 – $149000 per year however base pay offered may vary depending on job-related knowledge skills and experience. Base pay information is based on US market only and will vary by global location. Variable pay in the form of bonus or commission may be provided as part of the compensation package in addition to a full range of medical and/or other benefits dependent on the location of the position offered.