Role Overview The Brand Ambassador at the Cartier Client Relations Center is responsible for delivering an exceptional luxury customer service experience while also meeting or exceeding KPIs SLAs and other objectives. Responsibilities CLIENT SUPPORT & BUSINESS DEVELOPMENT + Support inbound client communication channels (phone calls emails chat SMS and social media interactions) in a timely professional and engaging manner while meeting the expectations of the clients’ experience and SLAs in each interaction. + Guide clients to select the best creation that suits their personal or occasion needs by presenting expert advice related to product details sizing recommendations personalization options warranties care service recommendations and/or delivery details. + Responsible for all client-facing order follow-up related to CRC and .com orders (fraud review communication stock and shipping delay updates Malca/high value delivery scheduling return and exchange processing and decisions. + Responsible for end-to-end client support of all repairs and services shipped directly to any of our three workshops in North America including updates on the status of repairs explaining the value of service via cost estimates service diagnosis and completion timelines. + Consistently and accurately capture client data for follow-up and relationship building effectively utilizing our available tools. + Cultivate new and existing client relationships through exceptional customer service and other Maison-specific initiatives such as building an individual list of loyal clients deploying thoughtful gestures and arranging special experiences. + Partner with Management and Client Engagement leaders to develop a development plan for their clients and prospects. + Negotiate and handle objections with ease adapt approach according to the client needs and motivations as well as appropriately resolve client challenges and concerns aiming for “first call resolution.” + Assist with special projects as needed linked to contributing to new tool requirements testing activities and roll-out support. NETWORK SUPPORT & PARTNERSHIP + Attempt to resolve any client challenges that reach the CRC about partner boutiques or Retail Partners via phone email chat or social platform. Collect concise information from the client and immediately pass along related feedback and open questions to Retail Leadership for support resolution. + Support the Cartier boutique network by handling phone volume due to increased volume special event closure renovations and/or unplanned emergency closures. + Act as a referent and provide recommendations for an exceptional client experience in our physical spaces linked to onsite services unique events and special activations. PERSONAL & TEAM DEVELOPMENT + Seek out internal and external business-related knowledge and proactively share with clients and the larger team. Communicate feedback and new ideas from your day-to day and proactively share with leadership. + Participate in team and brand trainings related to Maison history product and best-in-class customer service practices. + Host shadow sessions to share knowledge and demonstrate day-to-day with new peers and virtual visitors. + Actively participate in weekly 1-1 coaching sessions with leadership around personal development KPI standings and Client Experience Barometer feedback points. + When applicable participate in specialized trainings for industry-leading organizations such as HJ GIA FHH etc. Qualifications - Education College or technical degree preferred but not required - Required Experience 3+ years in contact centers customer service retail or equivalent combination of education and experience - Technical Skills/Abilities - Experience in eCommerce luxury retail sector preferred - Must display a high level of maturity poise and sound business judgement to work with luxury and exceptionally demanding clients - Ability to quickly absorb extensive information on our brand’s history product offerings and communications/advertising program - Must work in a dedicated private and safe room where no other individual is present must have a private WiFi connection to ensure client brand and individual security - Technology - Confidence and technical agility to learn and use multiple computer applications and systems ability to type and move swiftly on a daily basis between all tools. - Strong proficiency with computers and Microsoft Office suite - Experience using Salesforce Vonage Medallia or other comparable communication management tools is a plus - Additional preferred abilities include… SAP knowledge Social Media experience Comfort with virtual and video-based client interactions and sales Cultural intelligence and knowledge of other languages is a plus Knowledge of high-end jewelry timepieces and gemstones Personal Skills + Schedule - Flexibility and availability to work within these hours of operation (EST): Monday through Friday (9am-9pm) Saturday (10am-9pm) and Sunday (10am-8pm) - Flexibility to work extended holiday hours + Excellent verbal and written communication skills + Client- and team-focused - A passion to assist clients internal partners and developing teams - Developing promoting and communicating empathy for clients and partners - Ability to handle highly sensitive clients and situations - Strong understanding of formal and informal etiquette and manners + Organized and efficient for day-to-day operations + Self-sufficient proactive and positive attitude towards colleagues and clients a true team player Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted. We Offer – United States Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical dental and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance disability benefits and 401(k) with employer match. Understanding the importance of work-life balance our total rewards include paid time off a wellness reimbursement benefit and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off supporting initiatives that drive change.

Role Overview The Brand Ambassador at the Cartier Client Relations Center is responsible for delivering an exceptional luxury customer service experience while also meeting or exceeding KPIs SLAs and other objectives. Responsibilities CLIENT SUPPORT & BUSINESS DEVELOPMENT + Support inbound client communication channels (phone calls emails chat SMS and social media interactions) in a timely professional and engaging manner while meeting the expectations of the clients’ experience and SLAs in each interaction. + Guide clients to select the best creation that suits their personal or occasion needs by presenting expert advice related to product details sizing recommendations personalization options warranties care service recommendations and/or delivery details. + Responsible for all client-facing order follow-up related to CRC and .com orders (fraud review communication stock and shipping delay updates Malca/high value delivery scheduling return and exchange processing and decisions. + Responsible for end-to-end client support of all repairs and services shipped directly to any of our three workshops in North America including updates on the status of repairs explaining the value of service via cost estimates service diagnosis and completion timelines. + Consistently and accurately capture client data for follow-up and relationship building effectively utilizing our available tools. + Cultivate new and existing client relationships through exceptional customer service and other Maison-specific initiatives such as building an individual list of loyal clients deploying thoughtful gestures and arranging special experiences. + Partner with Management and Client Engagement leaders to develop a development plan for their clients and prospects. + Negotiate and handle objections with ease adapt approach according to the client needs and motivations as well as appropriately resolve client challenges and concerns aiming for “first call resolution.” + Assist with special projects as needed linked to contributing to new tool requirements testing activities and roll-out support. NETWORK SUPPORT & PARTNERSHIP + Attempt to resolve any client challenges that reach the CRC about partner boutiques or Retail Partners via phone email chat or social platform. Collect concise information from the client and immediately pass along related feedback and open questions to Retail Leadership for support resolution. + Support the Cartier boutique network by handling phone volume due to increased volume special event closure renovations and/or unplanned emergency closures. + Act as a referent and provide recommendations for an exceptional client experience in our physical spaces linked to onsite services unique events and special activations. PERSONAL & TEAM DEVELOPMENT + Seek out internal and external business-related knowledge and proactively share with clients and the larger team. Communicate feedback and new ideas from your day-to day and proactively share with leadership. + Participate in team and brand trainings related to Maison history product and best-in-class customer service practices. + Host shadow sessions to share knowledge and demonstrate day-to-day with new peers and virtual visitors. + Actively participate in weekly 1-1 coaching sessions with leadership around personal development KPI standings and Client Experience Barometer feedback points. + When applicable participate in specialized trainings for industry-leading organizations such as HJ GIA FHH etc. Qualifications - Education College or technical degree preferred but not required - Required Experience 3+ years in contact centers customer service retail or equivalent combination of education and experience - Technical Skills/Abilities - Experience in eCommerce luxury retail sector preferred - Must display a high level of maturity poise and sound business judgement to work with luxury and exceptionally demanding clients - Ability to quickly absorb extensive information on our brand’s history product offerings and communications/advertising program - Must work in a dedicated private and safe room where no other individual is present must have a private WiFi connection to ensure client brand and individual security - Technology - Confidence and technical agility to learn and use multiple computer applications and systems ability to type and move swiftly on a daily basis between all tools. - Strong proficiency with computers and Microsoft Office suite - Experience using Salesforce Vonage Medallia or other comparable communication management tools is a plus - Additional preferred abilities include… SAP knowledge Social Media experience Comfort with virtual and video-based client interactions and sales Cultural intelligence and knowledge of other languages is a plus Knowledge of high-end jewelry timepieces and gemstones Personal Skills + Schedule - Flexibility and availability to work within these hours of operation (EST): Monday through Friday (9am-9pm) Saturday (10am-9pm) and Sunday (10am-8pm) - Flexibility to work extended holiday hours + Excellent verbal and written communication skills + Client- and team-focused - A passion to assist clients internal partners and developing teams - Developing promoting and communicating empathy for clients and partners - Ability to handle highly sensitive clients and situations - Strong understanding of formal and informal etiquette and manners + Organized and efficient for day-to-day operations + Self-sufficient proactive and positive attitude towards colleagues and clients a true team player Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted. We Offer – United States Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical dental and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance disability benefits and 401(k) with employer match. Understanding the importance of work-life balance our total rewards include paid time off a wellness reimbursement benefit and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off supporting initiatives that drive change. Expected Salary Range: $24/hr Salary will be determined based on relevant skills and experience.

Role Overview The Brand Ambassador at the Cartier Client Relations Center is responsible for delivering an exceptional luxury customer service experience while also meeting or exceeding KPIs SLAs and other objectives. Responsibilities CLIENT SUPPORT & BUSINESS DEVELOPMENT + Support inbound client communication channels (phone calls emails chat SMS and social media interactions) in a timely professional and engaging manner while meeting the expectations of the clients’ experience and SLAs in each interaction. + Guide clients to select the best creation that suits their personal or occasion needs by presenting expert advice related to product details sizing recommendations personalization options warranties care service recommendations and/or delivery details. + Responsible for all client-facing order follow-up related to CRC and .com orders (fraud review communication stock and shipping delay updates Malca/high value delivery scheduling return and exchange processing and decisions. + Responsible for end-to-end client support of all repairs and services shipped directly to any of our three workshops in North America including updates on the status of repairs explaining the value of service via cost estimates service diagnosis and completion timelines. + Consistently and accurately capture client data for follow-up and relationship building effectively utilizing our available tools. + Cultivate new and existing client relationships through exceptional customer service and other Maison-specific initiatives such as building an individual list of loyal clients deploying thoughtful gestures and arranging special experiences. + Partner with Management and Client Engagement leaders to develop a development plan for their clients and prospects. + Negotiate and handle objections with ease adapt approach according to the client needs and motivations as well as appropriately resolve client challenges and concerns aiming for “first call resolution.” + Assist with special projects as needed linked to contributing to new tool requirements testing activities and roll-out support. NETWORK SUPPORT & PARTNERSHIP + Attempt to resolve any client challenges that reach the CRC about partner boutiques or Retail Partners via phone email chat or social platform. Collect concise information from the client and immediately pass along related feedback and open questions to Retail Leadership for support resolution. + Support the Cartier boutique network by handling phone volume due to increased volume special event closure renovations and/or unplanned emergency closures. + Act as a referent and provide recommendations for an exceptional client experience in our physical spaces linked to onsite services unique events and special activations. PERSONAL & TEAM DEVELOPMENT + Seek out internal and external business-related knowledge and proactively share with clients and the larger team. Communicate feedback and new ideas from your day-to day and proactively share with leadership. + Participate in team and brand trainings related to Maison history product and best-in-class customer service practices. + Host shadow sessions to share knowledge and demonstrate day-to-day with new peers and virtual visitors. + Actively participate in weekly 1-1 coaching sessions with leadership around personal development KPI standings and Client Experience Barometer feedback points. + When applicable participate in specialized trainings for industry-leading organizations such as HJ GIA FHH etc. Qualifications - Education College or technical degree preferred but not required - Required Experience 3+ years in contact centers customer service retail or equivalent combination of education and experience - Technical Skills/Abilities - Experience in eCommerce luxury retail sector preferred - Must display a high level of maturity poise and sound business judgement to work with luxury and exceptionally demanding clients - Ability to quickly absorb extensive information on our brand’s history product offerings and communications/advertising program - Must work in a dedicated private and safe room where no other individual is present must have a private WiFi connection to ensure client brand and individual security - Technology - Confidence and technical agility to learn and use multiple computer applications and systems ability to type and move swiftly on a daily basis between all tools. - Strong proficiency with computers and Microsoft Office suite - Experience using Salesforce Vonage Medallia or other comparable communication management tools is a plus - Additional preferred abilities include… SAP knowledge Social Media experience Comfort with virtual and video-based client interactions and sales Cultural intelligence and knowledge of other languages is a plus Knowledge of high-end jewelry timepieces and gemstones Personal Skills + Schedule - Flexibility and availability to work within these hours of operation (EST): Monday through Friday (9am-9pm) Saturday (10am-9pm) and Sunday (10am-8pm) - Flexibility to work extended holiday hours + Excellent verbal and written communication skills + Client- and team-focused - A passion to assist clients internal partners and developing teams - Developing promoting and communicating empathy for clients and partners - Ability to handle highly sensitive clients and situations - Strong understanding of formal and informal etiquette and manners + Organized and efficient for day-to-day operations + Self-sufficient proactive and positive attitude towards colleagues and clients a true team player Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted. We Offer – United States Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical dental and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance disability benefits and 401(k) with employer match. Understanding the importance of work-life balance our total rewards include paid time off a wellness reimbursement benefit and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off supporting initiatives that drive change.

Role Overview The Brand Ambassador at the Cartier Client Relations Center is responsible for delivering an exceptional luxury customer service experience while also meeting or exceeding KPIs SLAs and other objectives. Responsibilities CLIENT SUPPORT & BUSINESS DEVELOPMENT + Support inbound client communication channels (phone calls emails chat SMS and social media interactions) in a timely professional and engaging manner while meeting the expectations of the clients’ experience and SLAs in each interaction. + Guide clients to select the best creation that suits their personal or occasion needs by presenting expert advice related to product details sizing recommendations personalization options warranties care service recommendations and/or delivery details. + Responsible for all client-facing order follow-up related to CRC and .com orders (fraud review communication stock and shipping delay updates Malca/high value delivery scheduling return and exchange processing and decisions. + Responsible for end-to-end client support of all repairs and services shipped directly to any of our three workshops in North America including updates on the status of repairs explaining the value of service via cost estimates service diagnosis and completion timelines. + Consistently and accurately capture client data for follow-up and relationship building effectively utilizing our available tools. + Cultivate new and existing client relationships through exceptional customer service and other Maison-specific initiatives such as building an individual list of loyal clients deploying thoughtful gestures and arranging special experiences. + Partner with Management and Client Engagement leaders to develop a development plan for their clients and prospects. + Negotiate and handle objections with ease adapt approach according to the client needs and motivations as well as appropriately resolve client challenges and concerns aiming for “first call resolution.” + Assist with special projects as needed linked to contributing to new tool requirements testing activities and roll-out support. NETWORK SUPPORT & PARTNERSHIP + Attempt to resolve any client challenges that reach the CRC about partner boutiques or Retail Partners via phone email chat or social platform. Collect concise information from the client and immediately pass along related feedback and open questions to Retail Leadership for support resolution. + Support the Cartier boutique network by handling phone volume due to increased volume special event closure renovations and/or unplanned emergency closures. + Act as a referent and provide recommendations for an exceptional client experience in our physical spaces linked to onsite services unique events and special activations. PERSONAL & TEAM DEVELOPMENT + Seek out internal and external business-related knowledge and proactively share with clients and the larger team. Communicate feedback and new ideas from your day-to day and proactively share with leadership. + Participate in team and brand trainings related to Maison history product and best-in-class customer service practices. + Host shadow sessions to share knowledge and demonstrate day-to-day with new peers and virtual visitors. + Actively participate in weekly 1-1 coaching sessions with leadership around personal development KPI standings and Client Experience Barometer feedback points. + When applicable participate in specialized trainings for industry-leading organizations such as HJ GIA FHH etc. Qualifications - Education College or technical degree preferred but not required - Required Experience 3+ years in contact centers customer service retail or equivalent combination of education and experience - Technical Skills/Abilities - Experience in eCommerce luxury retail sector preferred - Must display a high level of maturity poise and sound business judgement to work with luxury and exceptionally demanding clients - Ability to quickly absorb extensive information on our brand’s history product offerings and communications/advertising program - Must work in a dedicated private and safe room where no other individual is present must have a private WiFi connection to ensure client brand and individual security - Technology - Confidence and technical agility to learn and use multiple computer applications and systems ability to type and move swiftly on a daily basis between all tools. - Strong proficiency with computers and Microsoft Office suite - Experience using Salesforce Vonage Medallia or other comparable communication management tools is a plus - Additional preferred abilities include… SAP knowledge Social Media experience Comfort with virtual and video-based client interactions and sales Cultural intelligence and knowledge of other languages is a plus Knowledge of high-end jewelry timepieces and gemstones Personal Skills + Schedule - Flexibility and availability to work within these hours of operation (EST): Monday through Friday (9am-9pm) Saturday (10am-9pm) and Sunday (10am-8pm) - Flexibility to work extended holiday hours + Excellent verbal and written communication skills + Client- and team-focused - A passion to assist clients internal partners and developing teams - Developing promoting and communicating empathy for clients and partners - Ability to handle highly sensitive clients and situations - Strong understanding of formal and informal etiquette and manners + Organized and efficient for day-to-day operations + Self-sufficient proactive and positive attitude towards colleagues and clients a true team player Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted. We Offer – United States Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical dental and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance disability benefits and 401(k) with employer match. Understanding the importance of work-life balance our total rewards include paid time off a wellness reimbursement benefit and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off supporting initiatives that drive change.

Role Overview The Brand Ambassador at the Cartier Client Relations Center is responsible for delivering an exceptional luxury customer service experience while also meeting or exceeding KPIs SLAs and other objectives. Responsibilities CLIENT SUPPORT & BUSINESS DEVELOPMENT + Support inbound client communication channels (phone calls emails chat SMS and social media interactions) in a timely professional and engaging manner while meeting the expectations of the clients’ experience and SLAs in each interaction. + Guide clients to select the best creation that suits their personal or occasion needs by presenting expert advice related to product details sizing recommendations personalization options warranties care service recommendations and/or delivery details. + Responsible for all client-facing order follow-up related to CRC and .com orders (fraud review communication stock and shipping delay updates Malca/high value delivery scheduling return and exchange processing and decisions. + Responsible for end-to-end client support of all repairs and services shipped directly to any of our three workshops in North America including updates on the status of repairs explaining the value of service via cost estimates service diagnosis and completion timelines. + Consistently and accurately capture client data for follow-up and relationship building effectively utilizing our available tools. + Cultivate new and existing client relationships through exceptional customer service and other Maison-specific initiatives such as building an individual list of loyal clients deploying thoughtful gestures and arranging special experiences. + Partner with Management and Client Engagement leaders to develop a development plan for their clients and prospects. + Negotiate and handle objections with ease adapt approach according to the client needs and motivations as well as appropriately resolve client challenges and concerns aiming for “first call resolution.” + Assist with special projects as needed linked to contributing to new tool requirements testing activities and roll-out support. NETWORK SUPPORT & PARTNERSHIP + Attempt to resolve any client challenges that reach the CRC about partner boutiques or Retail Partners via phone email chat or social platform. Collect concise information from the client and immediately pass along related feedback and open questions to Retail Leadership for support resolution. + Support the Cartier boutique network by handling phone volume due to increased volume special event closure renovations and/or unplanned emergency closures. + Act as a referent and provide recommendations for an exceptional client experience in our physical spaces linked to onsite services unique events and special activations. PERSONAL & TEAM DEVELOPMENT + Seek out internal and external business-related knowledge and proactively share with clients and the larger team. Communicate feedback and new ideas from your day-to day and proactively share with leadership. + Participate in team and brand trainings related to Maison history product and best-in-class customer service practices. + Host shadow sessions to share knowledge and demonstrate day-to-day with new peers and virtual visitors. + Actively participate in weekly 1-1 coaching sessions with leadership around personal development KPI standings and Client Experience Barometer feedback points. + When applicable participate in specialized trainings for industry-leading organizations such as HJ GIA FHH etc. Qualifications - Education College or technical degree preferred but not required - Required Experience 3+ years in contact centers customer service retail or equivalent combination of education and experience - Technical Skills/Abilities - Experience in eCommerce luxury retail sector preferred - Must display a high level of maturity poise and sound business judgement to work with luxury and exceptionally demanding clients - Ability to quickly absorb extensive information on our brand’s history product offerings and communications/advertising program - Must work in a dedicated private and safe room where no other individual is present must have a private WiFi connection to ensure client brand and individual security - Technology - Confidence and technical agility to learn and use multiple computer applications and systems ability to type and move swiftly on a daily basis between all tools. - Strong proficiency with computers and Microsoft Office suite - Experience using Salesforce Vonage Medallia or other comparable communication management tools is a plus - Additional preferred abilities include… SAP knowledge Social Media experience Comfort with virtual and video-based client interactions and sales Cultural intelligence and knowledge of other languages is a plus Knowledge of high-end jewelry timepieces and gemstones Personal Skills + Schedule - Flexibility and availability to work within these hours of operation (EST): Monday through Friday (9am-9pm) Saturday (10am-9pm) and Sunday (10am-8pm) - Flexibility to work extended holiday hours + Excellent verbal and written communication skills + Client- and team-focused - A passion to assist clients internal partners and developing teams - Developing promoting and communicating empathy for clients and partners - Ability to handle highly sensitive clients and situations - Strong understanding of formal and informal etiquette and manners + Organized and efficient for day-to-day operations + Self-sufficient proactive and positive attitude towards colleagues and clients a true team player Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted. We Offer – United States Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical dental and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance disability benefits and 401(k) with employer match. Understanding the importance of work-life balance our total rewards include paid time off a wellness reimbursement benefit and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off supporting initiatives that drive change. Expected Salary Range: $25/hr Salary will be determined based on relevant skills and experience.

Location: Remote (PH) Contract: Independent Contractor Schedule: Full-Time Monday-Friday EST About Us We are a pioneering real estate investment and development firm dedicated to crafting enduring experiences through precision and purpose. Operating under a fully integrated developer/operator model we combine capital exceptional locations and industry-leading expertise to design build and operate hydrothermal-based spas and wellness facilities—alongside residential commercial and high-performing short-term rental properties. Our holistic approach ensures each project becomes a thriving sustainable destination purposefully designed to inspire relaxation rejuvenation and total well-being. About The Role We’re hiring a full-time Social Media Specialist/Brand Ambassador to take full ownership of building the personal brand of an experienced entrepreneur and founder. This founder is spearheading a significant new venture: a Nordic spa retreat located north of Atlanta Georgia which will include indoor and outdoor elements like cold plunges and yoga with construction slated to begin in 2026. Your primary focus from now until Q1 2026 will be on amplifying the founder's name and building credibility through strategic outreach. This means securing features in magazines arranging interviews and coordinating podcast appearances all aimed at positioning them as a thought leader and attracting capital/investments for the upcoming project. Once the facility is up and running in 2026 your focus will naturally evolve towards more direct social media management and business-oriented marketing for the spa itself driving excitement and visibility for its launch in 2028. This is not an assistant role or support position. We’re looking for a dedicated specialist who can fully own this initiative: plan create execute analyze and grow. What You’ll Do Phase 1 (Until Q1 2026 - Credibility & Outreach Focus): + Lead strategic outreach efforts and partnerships to secure interviews feature articles in magazines and appearances on podcasts acting as a key ambassador for the personal brand. + Develop and own the content strategy calendar and distribution plan for the founder’s personal brand with content tailored to build credibility and attract investment. + Create compelling written visual and video content specifically for LinkedIn Instagram and X (Twitter) to amplify the founder’s voice. + Capture the founder’s unique tone and perspective to authentically communicate their story. + Grow the founder’s audience with smart consistent content and real engagement. + Track social media performance and iterate to improve reach clarity and resonance. Phase 2 (Post-Q1 2026 - Business & Social Media Focus): + Shift emphasis to managing the spa's social media presence developing and posting engaging branded content (posts stories reels etc.) that captures attention for the business. + Strategically introduce content related to the Nordic spa retreat into the brand mix building excitement for its grand opening. + Continuously grow the audience and engagement for both the founder and the new business. + Operate as the founder’s go-to digital partner: proactive independent and fully in charge of execution. Who You Are - 2+ years of experience in social media strategy personal branding or digital content creation. - Excellent writer with a knack for turning raw thoughts into sharp publishable social media content. Strategic thinker who knows how to grow a brand's presence from zero (or - Creative resourceful and highly independent — you don’t need hand-holding. - Comfortable collaborating directly with a founder and shaping vision together. - Demonstrated interest or experience in PR/outreach for affiliations and partnerships (e.g. pitching for interviews articles podcast features). - Bonus: Experience in wellness hospitality real estate or lifestyle content. - Bonus: Familiarity with tools like Notion Canva Descript Buffer or Flodesk. Our Interview Process Please note that during the interview process we will be looking to see specific work products you have produced for clients or personal brands in the past (your portfolio for lack of a better phrase). Our goal is to ensure you have not only the technical ability but also the proven experience to self-manage projects from concept design all the way through to implementation. About The Founder & The Vision Our founder is an experienced professional with a background in finance real estate and short-term rentals — and a personal passion for wellness and hydrotherapy. They are building something truly unique: a 20000+ sq. ft. Nordic spa retreat set to break ground in northern Georgia in 2026. This project will feature unique indoor and outdoor elements including cold plunges and yoga facilities embodying our company's mission to craft enduring experiences and create unparalleled wellness destinations through integrated development. But the personal brand comes first. Over the next year you’ll help this entrepreneur share their journey articulate their vision and position themselves as a leader in the wellness and lifestyle space crucial for attracting capital and investments for the project. Once the retreat becomes more tangible your work will already have built the trust and audience needed to launch it to the world. Why This Role? You’ll have real ownership — shaping a founder's brand from scratch. You’ll work directly with the founder with no bureaucracy or bottlenecks. You’ll tell a meaningful story that blends wellness business and personal growth. You’ll grow alongside the project with potential for long-term collaboration.

FRONTSTEPS is the nation’s most comprehensive Community Management platform that simplifies how management companies and homeowner associations connect operate and optimize modern communities and management companies. With a focus on mobile-first technology and best-in-class user experiences our platform makes it easy for community leaders to collaborate and drive prosperous communities and management companies. At FRONTSTEPS we know that we cannot build a community-focused platform without actively investing in our team. That’s why you’re here. Our internal FRONTSTEPS community is built upon talented people that get their hands dirty engage in problem solving and ultimately make our platform the most competitive service on the market. REMOTE OPPORTUNITY This role is eligible for remote work. FRONTSTEPS is authorized to do business in AZ CO CT FL GA NC OR TX SC and WA. If you are not located in or able to work from a state where FRONTSTEPS is registered we will not be able to consider you for this position. Position Overview We are seeking a dynamic outgoing and strategic Brand Ambassador to represent and elevate our brand presence across key markets. As the face of our brand you will actively engage with industry stakeholders amplify our voice at events and serve as a consistent touchpoint for community and partner engagement. Essential Functions Serve as the public face and voice of our brand at industry events webinars social channels trade shows and partner functions Build and maintain relationships with key influencers partners and customers Create and share thought leadership content in collaboration with marketing (blogs videos social media posts etc.) Represent the company in relevant online communities forums and social platforms Work cross-functionally with marketing sales and customer success to align messaging and elevate customer stories Track brand engagement metrics and report on ambassador impact Drive brand visibility relevance and trust in our target market Performs other duties as requested by leadership Skills & Qualifications Bachelor’s Degree or equivalent work experience 1-3 years of experience in a marketing evangelism partnerships or sales-facing role within a SaaS or tech environment Outstanding communication and presentation skills Strong presence on LinkedIn and familiarity with other B2B channels Experience speaking at or attending industry events Ability to travel 50-70% of the time Passionate about storytelling building relationships and representing a high-growth brand Preferred Skills Background in community building or influencer marketing Experience using content creation tools (e.g. Canva Loom) Familiarity with the HOA property management or vertical SaaS industry is a plus This position will remain open through August 31st 2025. Benefits include the following : Medical Dental and Vision Company sponsored Life Insurance Voluntary Short-Term Disability Long-Term Disability and Life Insurance FSA/HSA Paid Time Off Sick Time Internet Reimbursement 401k match FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veteran status or disability status. This position will be based out of our Corporate Headquarters in Denver CO for candidates listed in Colorado or remote for candidates located in the following states only: AZ CT FL GA NC OR TX SC and WA. This role pays an annual salary of $75000 - $90000 + performance incentives.

Remote Performance-Based Min. 5 Years' Work Experience Required Are you an experienced professional ready to make a meaningful career move? We're looking for motivated individuals across Canada to join us as Brand Ambassadors and Mentors in the booming personal development and leadership space. This remote opportunity is ideal for someone who values flexibility is passionate about self-improvement and is excited by the idea of marketing transformational online learning programs and live leadership events to a global audience. This is the opportunity to take more control over your hours and lifestyle ideal for someone who likes to travel. ️ Please note: This opportunity is not suitable for students or recent graduates. A minimum of 5 years' professional work experience is required. About It’s Time to Shine We’re a European based digital marketing and media company partnered with a global leader in success education. Through cutting-edge e-learning programs live events and a growing online presence we help ambitious individuals take control of their personal and professional growth — all while enjoying the flexibility of a remote lifestyle. ✅ Your Key Responsibilities: Represent a globally respected personal development brand with integrity Promote high-impact digital learning programs and leadership events Conduct professional-level discovery interviews via Zoom Support and mentor aligned clients on their personal growth journey Apply modern digital marketing strategies (training provided) Stay engaged with a like-minded global community of professionals We're Looking For: A minimum of 5 years' experience in business HR education coaching wellness hospitality or similar Excellent communication and interpersonal skills A genuine interest in mindset performance and leadership development Self-motivated goal-oriented and comfortable working remotely Confident using digital tools and social platforms Ambitious and open to learning new systems and strategies What You’ll Receive: ✨ Remote work with full autonomy and flexibility ✨ Structured mentoring and daily business development training ✨ Access to mindset leadership and performance resources ✨ Opportunity to build your personal brand in a meaningful industry ✨ A supportive global community of like-minded professionals ✨ Performance-based income with no earning cap If you're looking for a fresh professional path where your work makes an impact and your growth is unlimited we want to hear from you. Apply now and discover what’s possible.

FRONTSTEPS is the nation’s most comprehensive Community Management platform that simplifies how management companies and homeowner associations connect operate and optimize modern communities and management companies. With a focus on mobile-first technology and best-in-class user experiences our platform makes it easy for community leaders to collaborate and drive prosperous communities and management companies. At FRONTSTEPS we know that we cannot build a community-focused platform without actively investing in our team. That’s why you’re here. Our internal FRONTSTEPS community is built upon talented people that get their hands dirty engage in problem solving and ultimately make our platform the most competitive service on the market. REMOTE OPPORTUNITY This role is eligible for remote work. FRONTSTEPS is authorized to do business in AZ CO CT FL GA NC OR TX SC and WA. If you are not located in or able to work from a state where FRONTSTEPS is registered we will not be able to consider you for this position. POSITION OVERVIEW We are seeking a dynamic outgoing and strategic Brand Ambassador to represent and elevate our brand presence across key markets. As the face of our brand you will actively engage with industry stakeholders amplify our voice at events and serve as a consistent touchpoint for community and partner engagement. ### ESSENTIAL FUNCTIONS Serve as the public face and voice of our brand at industry events webinars social channels trade shows and partner functions. Build and maintain relationships with key influencers partners and customers. Create and share thought leadership content in collaboration with marketing (blogs videos social media posts etc.). Represent the company in relevant online communities forums and social platforms. Work cross-functionally with marketing sales and customer success to align messaging and elevate customer stories. Track brand engagement metrics and report on ambassador impact. Drive brand visibility relevance and trust in our target market. Performs other duties as requested by leadership. ### SKILLS & QUALIFICATIONS Bachelor’s Degree or equivalent work experience. 1-3 years of experience in a marketing evangelism partnerships or sales-facing role within a SaaS or tech environment. Outstanding communication and presentation skills. Strong presence on LinkedIn and familiarity with other B2B channels. Experience speaking at or attending industry events. Ability to travel 50-70% of the time. Passionate about storytelling building relationships and representing a high-growth brand. ### PREFERRED SKILLS Background in community building or influencer marketing. Experience using content creation tools (e.g. Canva Loom) Familiarity with the HOA property management or vertical SaaS industry is a plus. This position will be based out of our Corporate Headquarters in Denver CO for candidates listed in Colorado or remote for candidates located in the following states only: AZ CT FL GA NC OR TX SC and WA. This role pays an annual salary of $75000 - $90000 + performance incentives. This position will remain open through August 31st 2025. Benefits include the following: Medical Dental and Vision Company sponsored Life Insurance Voluntary Short-Term Disability Long-Term Disability and Life Insurance FSA/HSA Paid Time Off Sick Time Internet Reimbursement 401k match FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veteran status or disability status.

FRONTSTEPS is the nation’s most comprehensive Community Management platform that simplifies how management companies and homeowner associations connect operate and optimize modern communities and management companies. With a focus on mobile-first technology and best-in-class user experiences our platform makes it easy for community leaders to collaborate and drive prosperous communities and management companies. At FRONTSTEPS we know that we cannot build a community-focused platform without actively investing in our team. That’s why you’re here. Our internal FRONTSTEPS community is built upon talented people that get their hands dirty engage in problem solving and ultimately make our platform the most competitive service on the market. REMOTE OPPORTUNITY This role is eligible for remote work. FRONTSTEPS is authorized to do business in AZ CO CT FL GA NC OR TX SC and WA. If you are not located in or able to work from a state where FRONTSTEPS is registered we will not be able to consider you for this position. POSITION OVERVIEW We are seeking a dynamic outgoing and strategic Brand Ambassador to represent and elevate our brand presence across key markets. As the face of our brand you will actively engage with industry stakeholders amplify our voice at events and serve as a consistent touchpoint for community and partner engagement. ### ESSENTIAL FUNCTIONS Serve as the public face and voice of our brand at industry events webinars social channels trade shows and partner functions. Build and maintain relationships with key influencers partners and customers. Create and share thought leadership content in collaboration with marketing (blogs videos social media posts etc.). Represent the company in relevant online communities forums and social platforms. Work cross-functionally with marketing sales and customer success to align messaging and elevate customer stories. Track brand engagement metrics and report on ambassador impact. Drive brand visibility relevance and trust in our target market. Performs other duties as requested by leadership. ### SKILLS & QUALIFICATIONS Bachelor’s Degree or equivalent work experience. 1-3 years of experience in a marketing evangelism partnerships or sales-facing role within a SaaS or tech environment. Outstanding communication and presentation skills. Strong presence on LinkedIn and familiarity with other B2B channels. Experience speaking at or attending industry events. Ability to travel 50-70% of the time. Passionate about storytelling building relationships and representing a high-growth brand. ### PREFERRED SKILLS Background in community building or influencer marketing. Experience using content creation tools (e.g. Canva Loom) Familiarity with the HOA property management or vertical SaaS industry is a plus. This position will be based out of our Corporate Headquarters in Denver CO for candidates listed in Colorado or remote for candidates located in the following states only: AZ CT FL GA NC OR TX SC and WA. This role pays an annual salary of $75000 - $90000 + performance incentives. This position will remain open through August 31st 2025. Benefits include the following: Medical Dental and Vision Company sponsored Life Insurance Voluntary Short-Term Disability Long-Term Disability and Life Insurance FSA/HSA Paid Time Off Sick Time Internet Reimbursement 401k match FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veteran status or disability status.