About Mendaera Inc. Mendaera is developing technology that will enable all healthcare providers to do more for their patients. Our platform combines real-time imaging robotics and artificial intelligence to make precise and consistent intervention more accessible. Our aim is to eliminate barriers in the patient journey accelerate recovery delight customers and reduce cost of care.We are seeking a highly skilled and customer-focused Technical Service Lead to build and scale our remote technical and clinical support function for a next-generation robotic medical device platform. In this critical customer-facing role the Technical Service Lead will deliver exceptional world-class remote support to healthcare providers and internal field teams. The ideal candidate will have strong technical knowledge of complex capital equipment a passion for improving customer outcomes and a vision and ability to innovate and scale support delivery through cutting-edge technologies. The annual salary range for this role is $130000 to - $141500. About You We are seeking candidates who thrive in fast-paced environments embrace ambiguity can create work products from scratch possess critical thinking skills and are detail-oriented. Responsibilities Technical & Clinical Support Leadership Serve as the primary escalation point for complex technical and clinical issues that arise during the installation training or use of the robotic system. Ensure timely high-quality support through phone video and remote access tools. Develop and standardize workflows for issue triage escalation and resolution processes Maintain documentation of support cases and ensure knowledge base content is regularly updated. Develop and maintain servicing procedures service bulletins risk assessment documents training materials and knowledge base articles. Provide technical guidance to Mendaera field support teams to expedite onsite issue resolution. Support Strategy & Process Innovation Design and implement a scalable remote support model that meets customer base and business needs. Define track and optimize key performance metrics like resolution time first-call fix rate and NPS. Identify and implement tools for remote diagnostics and predictive service delivery. Leverage customer data analytics to identify trends and prevent recurring issues. Evaluate and recommend AI or automation solutions to improve support efficiency. Cross-Functional Collaboration Partner with Product Management R&D and Field Service for serviceability improvements and supportability. Define serviceability requirements negotiate and influence stakeholders to prioritize and develop servicing tools and applications. Collaborate on remote monitoring and alerting capabilities. Provide customer feedback to drive continuous product and process improvements. Participate in design reviews and post-market surveillance activities. Support product validation and field beta programs in support of service readiness. Collaborate with the Operations team on demand planning and forecast FRU needs. Support Mendaera’s field hardware and software deployment strategies ensuring service readiness deliverables are met.   Team Leadership & Customer Advocacy Lead and support remote support specialists fostering a culture of responsiveness and technical and clinical insight. Own customer satisfaction KPIs tied to remote support and ensure high-quality service delivery. Mentor team members and contribute to onboarding training and professional development programs. Actively engage with customers to understand evolving needs and shape support offerings.   Qualifications & Requirements Required: Bachelor’s degree in Engineering Biomedical or related field. 5+ years in medical device service and support with capital equipment. Proven remote issue resolution experience and troubleshooting for complex hardware and software products. Self-motivated and proactive with a passion for quality and continuous improvement. Familiarity with FDA and ISO 13485 quality management standards. Strong troubleshooting and communication skills. Preferred: Experience leading/scaling remote support teams. Relevant Clinical experience including but not limited to understanding basic anatomy and physiology. Experience in CRM and remote platform expertise (Salesforce Zendesk etc.). Experience with project management tools (Jira Confluence etc.). ERP experience (SAP Oracle etc.). Experience working in a startup or high-growth company environment. Understanding of cybersecurity for connected devices. The ideal candidate is located in the Central or Eastern time zones West Coast candidates must be willing to work on Eastern Standard Time (EST).

Company Description APX Net is a leading data communications service provider offering the latest in fiber optic products to medium and enterprise customers nationwide. Job description We are looking for a proactive and detail-oriented Tier 1 Technical Support Specialist to join our Network Operations Center (NOC) team. In this remote position you will be part of the team serving as the first line of defense in maintaining network integrity and ensuring seamless service for our customers. Your primary responsibilities will include answering calls and emails from customers opening trouble tickets with carriers troubleshooting basic network issues sending maintenance notifications and providing excellent customer service. Responsibilities: Create update and manage trouble tickets to ensure timely resolution of network issues. Coordinate with carriers and escalate issues as needed to ensure prompt resolution of network problems. Perform initial troubleshooting for fiber Internet circuits including identifying and resolving basic connectivity issues. Provide clear and prompt communication with customers to keep them informed about the status and resolution of their network issues. Maintain accurate and detailed records of network incidents troubleshooting steps and resolutions. Send carrier maintenance notifications to customers. Part of an on-call rotation schedule. Experience/Skills: · Exceptional verbal and written communication skills. · Ability to actively listen accurately document information and manage call details. · Ability to stay calm in stressful situations while maintaining a positive manner with others. · Strong attention to detail and problem-solving abilities. · Ability to multi-task work independently and prioritize daily duties. · Proficient in Microsoft Office applications: Outlook Teams Word Excel. · High School Diploma - Technical training or certification a plus Schedule: · 8 hour shift – one day a week (Mon-Fri) late start – ending 8:00 pm · On call rotation · Weekends as needed Benefits: · Dental insurance · Flexible schedule · Health insurance · Life insurance · Paid time off · Professional development assistance · Referral program · Vision insurance Job Type: Full-time Pay: $40000.00 - $43000.00 per year Benefits: Dental insurance Flexible schedule Health insurance Life insurance Paid time off Professional development assistance Referral program Vision insurance Work Location: Remote

Things to know before applying: you must have your own work equipment you are able to work remotely you can work full-time for this role experience working with clients/companies outside PH is an advantage Role Summary We are seeking a Technical Support Specialist with mid-level SQL skills to join our team. The role focuses on assisting customers in troubleshooting and resolving issues by querying datasets and analyzing data to identify solutions. This is not a database development role but requires the ability to work with SQL effectively to support customer needs. Strong communication skills are essential as you will serve as the bridge between technical findings and customer understanding. Key Responsibilities Respond to customer inquiries and technical issues in a timely and professional manner. Use SQL to query datasets analyze results and identify the root cause of customer-reported problems. Collaborate with internal teams to escalate and resolve complex issues when necessary. Translate technical findings into clear customer-friendly explanations and solutions. Document issue resolution steps FAQs and best practices to improve the support process. Maintain a high level of customer satisfaction through effective problem-solving and communication. Qualifications Proven experience in a technical support or similar customer-facing technical role. Mid-level SQL skills with the ability to query and interpret data (select join filter aggregate). Strong problem-solving and analytical skills with attention to detail. Excellent verbal and written communication skills with the ability to explain technical concepts clearly. Ability to work both independently and collaboratively in a team environment. Hiring Process: Phone screening Short technical test Behavioral interview Client interview About Adaca: Adaca is at the forefront of bridging software development solutions by connecting Australian mid-tier companies with top-tier talents in the Philippines. Our unique approach is rooted in creating an employee-centric experience that fosters a simple low-pressure environment for our developers. This philosophy not only enhances productivity but also delivers unparalleled value to our clients fostering a cycle of growth and talent attraction. IMPORTANT NOTICE: Please note that this role is strictly open to Filipino candidates currently residing in the Philippines. Applications that do not meet this requirement will not be considered. We also uphold a zero-tolerance policy against any form of dishonesty in the recruitment process. Submitting false information misrepresenting credentials or using fraudulent methods will lead to immediate disqualification. Such actions may also be reported to relevant authorities or platforms and repeat offenses may result in blacklisting from our organization and affiliated networks. Identity and location will be verified during the hiring process. Job Type: Full-time Pay: Php25000.00 - Php55000.00 per month Benefits: Work from home Application Question(s): REQUIRED: How much is your expected salary in PHP? Experience: SQL (querying datasets using select etc): 4 years (Required) Documentation skills (issue resolution best practices): 4 years (Required) Technical support: 5 years (Required) Work Location: Remote

Job Title: Tech Support Agent Location: Remote Type: Contract (1099) Pay Range: $17 - $19 per hour About Shyftoff: Shyftoff is a leading tech company that specializes in providing innovative solutions for remote work and collaboration. Our mission is to empower individuals and organizations to work smarter and more efficiently no matter where they are located. Job Description: As a Tech Support Agent at Shyftoff you will play a key role in providing exceptional technical support to our customers. You will have the opportunity to work with cutting-edge technology and collaborate with a talented team of professionals. Responsibilities: Provide technical support to customers via phone email or chat Troubleshoot technical issues and provide timely solutions Document customer interactions and solutions in our CRM system Collaborate with cross-functional teams to resolve complex issues Stay up-to-date with the latest technology trends and updates Requirements: Previous experience in a technical support role Strong troubleshooting skills Excellent communication and customer service skills Ability to work independently and as part of a team Proficiency in Microsoft Office and other relevant software High school diploma or equivalent Preferred Qualifications: Bachelor's degree in Computer Science or related field Experience in a remote work environment Technical certifications (e.g. CompTIA A+ Network+ etc.) Benefits: Flexible working hours Opportunity for growth and advancement Competitive pay How to Apply: If you are passionate about technology and providing excellent customer service we would love to hear from you! Please apply at: https://www.shyftoff.com/agents Job Type: Contract Pay: $17.00 - $19.00 per hour Work Location: Remote

Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS Software or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let's see what it takes 💛 What you will do: Provide exceptional customer support via emails Troubleshoot technical products and applications Provide product information and assist with sales-related questions Build positive and long-lasting relationships with customers Meet team KPIs Always be up-to-date with cutting-edge technology Securely work with customers' sensitive information Apply the latest and greatest customer happiness practices Maintain working knowledge of our client's products and services Communicate with developers and other departments of various IT companies What you need to succeed in this role: Excellent English skills (at least C1 for both spoken and written) Experience in customer service within a SaaS or cybersecurity company Comfortable with technology and eager to learn new tools KPI-driven with a clear understanding of performance metrics Hands-on experience with CRM (Zendesk preferred) Creative thinker able to propose alternate solutions when needed Patience and resilience when handling complex cases or difficult customers. Positive and responsible attitude Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload) The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees independent contractors may not be eligible for all of these. The specific terms including compensation benefits and work conditions will be clearly defined in your agreement if selected Who we are: SupportYourApp is a Support-as-a-Service company that provides secure technical customer support and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010 we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients surrounding them with unlimited care an individual approach and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English pointing out your outstanding skills! Visit our website: www.supportyourapp.com DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race sex color religion age national origin marital status disability veteran status genetic information sexual orientation gender identity or any other reason prohibited by law in provision of opportunities and benefits.

Application (Customer) Tech Support Engineer - US Based (remote) Kneat enables regulated organizations to move from paper-based validation to intelligent digitized paperless solutions. And we do it through the ongoing development of a powerful purpose-built software platform. In 2014 after eight years of intensive software development we launched Kneat Gx—the world’s most advanced validation software to help revolutionize the speed precision transparency and intelligence of validation in the Life Sciences sector. Our solution is now used by some of the world’s leading Life Sciences companies. What we’re looking for: As Kneat continues to expand we are looking for an enthusiastic Application Technical Support Engineer to join our global Customer Tech Support team based remotely in the US. Position overview: Reporting to our Customer Tech Support Manager the Application (Customer) Tech Support Engineer will provide application technical support for our Kneat Gx customers for the US region. This is a remote role working as part of a global team. The successful candidate will be an individual who is customer orientated highly motivated with a demonstrated ability to work under pressure by handling multiple tickets simultaneously as well as learning new products/technologies skills and procedures along the way. You will work as part of an overall service desk support team to ensure that all issues and requests submitted to the centralised service desk and assigned to your queue are dealt with promptly appropriately and courteously. The role will also require awareness and compliance with established SLAs and will also require the role holder to conform to all Information and Cyber Security policies and procedures that are in place. If this sounds like you we want to hear from you! Responsibilities: Logging owning proprietary software support issues and incidents until resolution and acting as primary support liaison between the company and its customers Conducting regular follow ups with customers with recommendations updates and action plans associated with tickets/issues. Documenting relevant support ticket/issue information and ensuring that customer communication is handled in a timely manner and in compliance with Service Level Agreements throughout the lifecycle of the issue until it is completely resolved. Analysis of software issues reported identification of known issues where applicable and reporting of known solutions or workarounds to customer within timeframe set out by Service Level Agreements. Ability to diagnose address application issues. Exceptional ability to provide front-end support to internal departments and web-based clients. The ability to analyse log files and find problems based on exceptions recorded in application log files The ability to identify steps to reproduce software issues that have been reported by our customers Development of workarounds for software issues reported where workarounds do not already exist. Creation and maintenance of knowledge base content for peers and customer use and reference ensuring that known issues and workarounds are clearly documented in the knowledge base. Identification of training needs for customers and development of operation documents to address these issues. Collaboration with the Development QC and QA teams on issue resolution providing feedback to Development and QC to help improve the product quality and reliability. Setup of test environments as necessary for replication of customer reported issues and provision of documentation on these setups. Communicating application problems and issues to key stakeholders including Management Engineering Professional Services and Sales teams.' Contribute to the development and implementation of a best-in-class multi-level customer support model in consultation with other functions and stakeholders that first and foremost seeks to empower and enable customers to resolve their own queries immediately by leveraging content and technology. Contributing to the continuous improvement of Kneat’s Customer Support processes and procedures. Becoming an application expert and training resource for the Customer Support team. Preparing end user and technical user documentation. Supporting Operations and Sales teams in the field for all project requirements including specification development to customer requirements installs upgrades configuration. Attending customer meetings/sites when required to support issues installations training go lives review meetings always providing a high level of customer service. Ensuring that customers are treated with the highest degree of respect and drive operational excellence through quality closures and proper escalation of issues. Reporting non-conformances and managing the lifecycle of non-conformances in Kneat’s tracking system ensuring traceability between Zendesk and Azure DevOps. Contributing to the continuous improvement of tech support strategies and productivity. Minimum qualifications: Bachelors degree in software engineering computer science information technology information systems computer engineering or similar. Minimum of 2 years’ hands-on experience. Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. Logical approach to problem solving self-motivated and enthusiastic. Strong interpersonal communication and customer service skills are needed to work successfully with customers in high urgency and/or ambiguous situations. Experience in a technical customer-facing role. Excellent written and verbal communication skills in English as this will be a customer-facing role. Demonstrate a proactive approach and ability to prioritise own workload. Willing to travel if required Nice to haves: Experience working with programming languages Working knowledge of SQL databases would be advantageous. Working knowledge of front-end and back-end programming languages would be advantageous e.g.: chrome dev tools HTML etc. What we offer you: At Kneat we truly value ideas and collaboration so we’ve created an environment that builds protects and celebrates teamwork. Our strong culture is central to our continued success. We offer programs and rewards that one would expect from a highly successful and growing technology company. A fantastic culture team and energy. Competitive compensation. Comprehensive benefits package. Flexible work arrangements. Training and professional development. Kneat is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to Equal Employment Opportunity (EEO) regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities or special needs to perform these essential functions. If you have a disability or special need that requires accommodation to complete this application form please contact us at +353 (0)612 038 26 (Ext 2004) or email us at hr@kneat.com for assistance.

Remote Colombia Full Time Individual Contributor 1 year of experienceWho We AreAt Yuno we are building the payment infrastructure that enables all companies to participate in the global market. Founded by a team of seasoned experts in the payments and IT industries Yuno provides a high-performance payment orchestrator. Our technology offers companies access to leading payment capabilities allowing them to engage customers confidently and maintain global business operations with seamless payment integrations worldwide.Shape your future with Yuno!We are Orchestrating the best high-performing team! If you are an Technical Support Analyst ambitious and passionate about innovation joining Yuno will allow you to transform your passion into real high-impact solutions contributing to our global expansion.As a Technical Support Analyst you will be part of the Implementation & Technical Account Manger Team.🟣 Your challenge at Yuno • Implement a robust real-time monitoring system that ensures full visibility into critical workflows anticipating incidents before they escalate.• Prevention of critical incidents before they impact clients.Provide data-driven insights and propose improvements positioning the NOC as a strategic team.• Create standardized processes that ensure operational excellence and enable scalability.• Ensure continuous operational coverage with well-defined shifts and seamless handovers.• Provide Level 1 support to clients acting as the first line of defense to address issues answer queries and escalate critical incidents to internal teams when necessary.• Assist backend teams with tasks such as scripting bug reproduction log analysis or basic API testing while participating in small development activities to build backend knowledge.🟣 Skills you needMinimum Qualifications• Basic knowledge of monitoring tools.• Basic experience coding (scripting or debugging simple issues).• Experience providing first-level technical support to customers.• Familiarity with APIs and how to assist users with basic integration or connectivity issues.• Strong customer empathy and service-oriented mindset.• Passionate about technology and eager to learn new tools and systems.• Analytical and problem-solving approach to technical issues.• Fluent in English.🟣 What we offer at Yuno• Competitive Compensation• Remote work - You can work from everywhere!• Home Office Bonus - We offer a one time allowance to help you create your ideal home office.• Work equipment• Stock options• Health Plan wherever you are• Flexible Days off • Language Professional and Personal growth courses ➡ ➡

Overview: About TP TP is a global digital business services company. We deliver the most advanced digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500000 inspired and passionate people speaking more than 300 languages our global scale and local presence allow us to be a force of good in supporting our communities our clients and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical Dental Vision 401k and more) Paid Time Off Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise we make people's lives simpler faster and safer. We help companies adapt quickly to changing needs and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP the sky is the limit! At this time TP can only offer employment to individuals located in the following states: AR AZ CT DE FL GA IA ID IL IN KS KY LA MA MD ME MI MN MO MT NC ND NE NH NJ NM NV NY OH OK PA RI SC SD TN TX UT VA VT WI WV WY. Responsibilities: Your Responsibilities As a Technical Support Representative you will be responsible for finding innovative ways to respond to varying questions issues and concerns. Provide front line first level technical assistance for consumers Supporting Client specific high speed internet services delivering an exceptional customer experience Resolve technical problems within a fast paced customer facing environment Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting. Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting triage and additional required resolution techniques. Deliver in scope support for internet service and connectivity related issues pertaining to operating system PC and browser configuration. Demonstrate advanced product knowledge and he ability to solve customer issues. Resolve customer issues on the first call as frequently as possible. Open and manage trouble ticket system for user issues Data Network OS issues. Be patient courteous and friendly with customers at all times. Demonstrate a positive attitude. Address and solve technical problems in a timely manner and complete all work assignments within expected time frames. Adhere to all work schedule assignments. Abide by and support management directives and adhere to all TP policies. Qualifications: What We’re Looking for Over 18 years of age What We Prefer + HS Diploma or equivalent + Comfort with desktop computer system + Proven oral & written communication skills + Familiarity with personal computers operating systems software and computer terminology + Demonstrated problem solving skills + Ability to work independently and multi-task Key Competencies: Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. Collaboration: Proven ability to collaborate effectively with team members supervisors and support departments to resolve customer issues and achieve performance goals. Communication: Outstanding communication listening and analytical skills. Organizational Skills: Strong organizational and problem-solving skills. Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. Open-Mindedness: Open-minded approach to feedback evolving policies and working within a structured schedule that includes a variety of shifts. Critical Thinking: Sharp critical thinking skills enabling quick analysis of customer issues and thoughtful informed decision-making. Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: Internet Requirements: + Minimum subscribed download rate equal or exceeds 25.0 Mbps + Minimum subscribed upload rate equal or exceeds 10.0 Mbps + ISP must have no packet loss and ping under 30ms + Internet connections cannot be Satellite Mobile Data (5G 4G 3G hotspots) P2P or VPN + Proof of internet details required Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued inspired and supported so that they can bring their best selves to work every day. We believe that when employees are happy and healthy they are more productive creative and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves we need to be surrounded by people who are positive supportive and challenging. We are committed to creating a culture of inclusion and diversity where everyone feels welcome and valued. EOE/Disability/Vets

"Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs but promotes jobs on LinkedIn on behalf of its direct clients recruitment ad agencies and marketing partners. Lensa partners with DirectEmployers to promote this job for Compass Group North America. Clicking ""Apply Now"" or ""Read more"" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Compass Technology Salary : $65000-$70000 Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations. Our domain encompasses a vast spectrum of opportunities from hands-on desk support to Cybersecurity Cloud Engineering AI and Modern Application development. We are committed to building robust IT infrastructures driving digital transformation and much more. Job Summary The IT Service Desk Supervisor supports Compass Group's corporate and field associates by leading a team that addresses technical needs. Reporting to the Service Desk Director this role provides hands-on leadership coaching and oversight to ensure effective user support and alignment with team goals. Key Responsibilities Operational Oversight: Manage daily technical support operations ensuring service levels are met and incidents are addressed promptly especially those indicating broader issues. Team Leadership&Development Supervise and mentor staff conduct training on troubleshooting and customer service facilitate cross-training and lead recruiting efforts. Promote a coaching culture and provide regular feedback. Strategic Planning&Collaboration Align team activities with organizational goals participate in strategic meetings and collaborate with IT and business partners to anticipate and meet support needs. Process Improvement Analyze support metrics to identify trends and recommend improvements. Lead documentation efforts and standardize processes to enhance efficiency. Customer Engagement Communicate clearly with users manage expectations and ensure timely resolution of issues. Serve as an escalation point for complex problems. Project&Change Management Prepare for projects impacting users assess business impacts of system changes and ensure readiness for seasonal support variations. Documentation&Knowledge Sharing Maintain support documentation promote knowledge sharing and contribute to budget planning and management. Role-Specific Duties Collaborate with two other supervisors to ensure consistent support across teams. Serve as an escalation point for complex technical issues. Maintain and update knowledge base and support documentation. Perform additional duties as required. Qualifications Typically 5+ years of experience in: Technical/end-user computing support. Coaching and mentoring Service Desk support technicians. Implementation of user self-service support programs including chat support knowledge centered service and user experience. Education Bachelor’s degree in Management Information Systems Computer Science Computer Information Systems or equivalent combination of education and experience. ITIL certification highly desired. MCSA A+ Network+ Security+ certifications preferred. HDI Certified Support Center Manager (SCM) certification preferred. Apple Certified Support Professional (ACSP) preferred. Project Management experience preferred. Interpersonal Skills Excellent verbal and written communication skills. Excellent critical thinking and problem-solving skills. Positive attitude and solutions-oriented thinking. Superior customer service skills. Ability to communicate technical concepts to both technical and non-technical audiences. Ability to work in a fast-paced environment and adapt to chan Apply to Compass Group today! Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Compass Group is an equal opportunity employer. At Compass we are committed to treating all Applicants and Associates fairly based on their abilities achievements and experience without regard to race national origin sex age disability veteran status sexual orientation gender identity or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities skills tasks or requirements associated with this position. While this is intended to be an accurate reflection of the position posted the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants including those with a criminal history (including relevant driving history) in a manner consistent with all applicable federal state and local laws including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance the San Francisco Fair Chance Ordinance and the New York Fair Chance Act. Compass Technology maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates At Corporate Are Offered Many Fantastic Benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal state and local laws. For positions in Washington State Maryland or to be p formed Remotely click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023WageTransparencyCorpAndFoodbuy.pdf) for paid time off benefits information. Req ID: 1440150 Compass Technology MARY DICKSON If you have questions about this posting please contact support@lensa.com"

"Remote Technical Customer Support SSRN Do you enjoy resolving complex issues for customers? Do you have a passion for supporting customers and clients? About the Team SSRN is an Elsevier company devoted to providing ""tomorrow’s research today”. Through our market-leading platform we facilitate free author posting and peer sharing of numerous disciplines of research. Similarly researchers can visit the SSRN platform for free to download and learn from the latest early research. About the Role As Remote Technical Customer Support you will provide support to customers and clients of SSRN's website and products by troubleshooting recreating and resolving complex issues raised. Document and escalate when necessary to third level engineering. Responsibilities Investigate system errors and problems as reported by customers and staff Determine and document the best plan of action needed to resolve a problem Strive to deliver excellent service and ensure a positive customer experience Maintain detailed records of customer interactions issues and resolutions for future reference Create defect tickets for cases where developer attention is necessary Contribute to and update internal documentation FAQs and troubleshooting guides Miscellaneous tasks and projects as assigned Attend staff and department calls Requirements Able to resolve customer incidents quickly and accurately Strong testing and troubleshooting skills Have a thorough and investigative approach to proactively identifying and solving complex problems Have a keen eye for detail Able to communicate well both verbally and in writing Ability to work independently learn quickly and accomplish tasks with limited supervision Work in a way that works for you We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives shared parental leave study assistance and sabbaticals we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Health plan benefits Employee Assistance Program Retirement Benefits Various Leave Programs Educational Assistance Disability Life and Accidental Death Insurance Paid Vacation Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice About the Business A global leader in information and analytics we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage we combine quality information and vast data sets with analytics to support visionary science and research health education and interactive learning as well as exceptional healthcare and clinical practice. At Elsevier your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. New York State is required to post salary banding. This role is estimated based on location experience and internal equity and for Home-Based NY is expected to land between $48000.00 - 63900.00 annually. - We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race color creed religion sex national origin citizenship status disability status protected veteran status age marital status sexual orientation gender identity genetic information or any other characteristic protected by law.USA Job Seekers: EEO Know Your Rights."