Job Title | Location | Description | Posted** |
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Client Success Team Leader
YipitData (Alternative) |
Remote
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About Us: YipitData is the leading market research and analytics firm for the disruptive economy and most recently raised $475M from The Carlyle Group at a valuation of over $1B. Every day our proprietary technology analyzes billions of alternative data points to uncover actionable insights across sectors like software AI cloud e-commerce ridesharing and payments. Our data and research teams transform raw data into strategic intelligence delivering accurate timely and deeply contextualized analysis that our customers—ranging from the world's top investment funds to Fortune 500 companies—depend on to drive high-stakes decisions. From sourcing and licensing novel datasets to rigorous analysis and expert narrative framing our teams ensure clients get not just data but clarity and confidence. We operate globally with offices in the US (NYC Austin Miami Mountain View) APAC (Hong Kong Shanghai Beijing Guangzhou Singapore) and India. Our award-winning people-centric culture—recognized by Inc. as a Best Workplace for three consecutive years—emphasizes transparency ownership and continuous mastery. What It's Like to Work at YipitData: YipitData isn't a place for coasting—it's a launchpad for ambitious impact-driven professionals. From day one you'll take the lead on meaningful work accelerate your growth and gain exposure that shapes careers. Why Top Talent Chooses YipitData: Ownership That Matters: You'll lead high-impact projects with real business outcomes Rapid Growth: We compress years of learning into months Merit Over Titles: Trust and responsibility are earned through execution not tenure Velocity with Purpose: We move fast support each other and aim high—always with purpose and intention If your ambition is matched by your work ethic—and you're hungry for a place where growth impact and ownership are the norm—YipitData might be the opportunity you've been waiting for. About The Role: We are seeking a dynamic and experienced Client Success Team Leader to lead a team of Client Strategy Managers across our Public Investor customers. This team plays a critical role by partnering with our clients through product expertise proactive engagement and thoughtful account management with the goal of driving revenue growth through strong renewal outcomes. As a Client Success Team Leader you will be responsible for managing a team of Client Strategy Managers guiding them to drive value for our customers and ensure best-in-class client retention and revenue expansion. In addition you will work closely with Revenue + Product leadership on new initiatives to deliver strong retention and growth for our Public Investor segment. This is a remote-friendly opportunity that can sit in NYC (where our headquarters is located) one of our office hubs (Austin Miami Mountain View) or anywhere else in the US. However depending upon where the remote work is performed income could be subject to New York State tax withholding. Please note that we pay NYC-based salaries for US roles regardless of where employees choose to work. As a Client Success Team Leader at YipitData you will: Lead and develop a team of Client Strategy Managers setting strategy and execution plans to achieve revenue goals. Drive strong renewal execution through long term planning and data-driven strategies Coach your team to deliver great client results through a value first approach including: + Finding new and creative ways to drive value and grow user engagement + Becoming a trusted resource for our clients by acting as a thought partner and providing top-notch service + Creating and executing on account growth & engagement strategies Collaborate cross-functionally with product and business development to deliver on client needs and foster continued product development Implement best practices and data-driven strategies to enhance client strategy performance. You Are Likely To Succeed If: You are a proven revenue leader with experience managing high-performing account management teams. You have 2+ years of management experience in account management You have 5+ years of experience in account management Skilled in client relationship management with a track record of driving renewals and expansion. A strategic thinker who can translate data insights into actionable plans. Passionate about building a team culture that prioritizes customer success and growth You have experience managing the holistic life cycle of a client relationship from onboarding quarterly business reviews renewal and upsells You are a team player and are motivated by the company's success not just your own With a high EQ you are sensitive to clients' needs and quickly develop client relationships You are able to proactively identify value-adding opportunities for your client base and materialize them through our research You are comfortable overseeing a high-touch high-volume client base You are energized by contributing to the future of data-driven investment research and are genuinely interested in investment research and the markets Meet Your Team: Check out this video to learn why our Revenue team members love being part of YipitData! What We Offer: Our compensation package includes comprehensive benefits perks and a competitive salary: We care about your personal life and we mean it. We offer flexible work hours flexible vacation a generous 401K match parental leave team events wellness budget learning reimbursement and more! Your growth at YipitData is determined by the impact that you are making not by tenure unnecessary facetime or office politics. Everyone at YipitData is empowered to learn self-improve and master their skills in an environment focused on ownership respect and trust. See more on our high-impact high-opportunity work environment above! The annual on-target earnings for this position is anticipated to be up to $145K + $80000 bonus. The final offer may be determined by a number of factors including but not limited to the applicant's experience knowledge skills abilities as well as internal team benchmarks. The compensation package also includes equity. This role may be performed fully remotely within the United States. Please note that our US headquarters are located in NYC. We also have office hubs in Austin Miami Denver Mountain View and Seattle. If the remote work is performed outside of these offices income may be subject to New York State tax withholding. Please note that for this position we are not able to consider candidates who currently or in the future will require visa sponsorship. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity employer. Job Applicant Privacy Notice
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Travel & Expense Specialist
FocusKPI Inc. |
Boston, MA
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FocusKPI is seeking a Travel & Expense Specialist to join one of our clients a high-tech SaaS company. The client is seeking a Travel & Expense Specialist within their Source to Pay (S2P) Team to help scale travel and events. This will be a fast-paced and dynamic role that works closely with their stakeholders legal and finance teams to: Manage travel expense and procurement functions driving automation and implementing best-in-class processes. Analyze data to derive actionable insights and implement improvements. Grow your career and skill set by streamlining processes enforcing policies and fostering collaboration. The specialist plays a vital role in optimizing operations and driving efficiency within the organization. Work Location:Remote (prefer CST/EST in US timezone) Duration: 6-month contract Pay Range:$23/hr to $26/hr Responsibilities: Travel Events Expenses (80%) Triage & Resolve Ticketing System Requests Prioritize and process tickets to meet defined SLAs Keep HelpMe page links and information up to date Maintain accuracy in documentation and reporting Utilize automated tools to streamline Collaborate cross-functionally to address complex issues with timely resolutions Proactively identify and implement improvements to the end user experience Enforce Travel & Expense Policy Monitor and enforce compliance with T&E policies identifying and addressing instances of non-compliance through education training and corrective action as necessary Provide training and support to employees on policies procedures and systems to ensure understanding and compliance Support internal & external audits to ensure adherence to established policies Manage TMC-related Travel Requests Process guest invitations group travel VIP traveler intake delegations Execute business travel-related documentation: payments itineraries visas medical legal forms etc. Support Offsite & Event Planning Monitor hotel room block system and end-to-end event activity tasks: contracts purchase orders deposits payments attendee rosters etc. Partner with the Travel Manager offsite manager(s) and events teams to optimize processes Review & reconcile P-card Payments Conduct reviews of P-card payment requests for accuracy and policy compliance Reconcile expenses with supporting documentation to ensure proper financial tracking Identify and address discrepancies in a timely manner Audit Travel Review Concur and Uber transactions against T&E Policy Identify discrepancies and policy violations via audits Implement controls to address and rectify discrepancies Onboard/Exit Employees Facilitate a smooth onboarding experience related to T&E functions Manage T&E processes during employee exits to ensure policy compliance and timely resolution Maintain Credit Cards Manage credit card processes including issuance and maintenance Ensure timely updates and adherence to credit card policies Conduct reviews of credit card transactions to identify trends and areas for improvement procurement (10%) Enforce Procurement Policy: Support compliance with the procurement policy Support internal audits to ensure adherence to established policies Manage Suppliers Initiate and execute the supplier Manage the supplier onboarding process in the Oracle Fusion ERP system Collaborate to facilitate 3rd Party Risk Assessments and Security reviews via ServiceNow Track and perform the Monthly Preferred Supplier SLA audit Manage Purchases Manage Purchasing module activity: submission and approval of purchase requisitions change orders etc. Collaborate with the Accounts Payable to address invoicing receiving payments and PO issues affecting S2P processes Administer Contracts Handle contract agreements: SOWs order forms and sponsorship agreements Update contract records ensuring accuracy and completeness transformation (10%) Implement Automation Identify opportunities & ensure integration of automated systems in S2P primarily Travel. Drive transformation projects in alignment with team goals. Communicate progress challenges and outcomes. Analyze Insights Analyze data to derive actionable insights for T&E Summarize insights in concise and actionable reports for strategic decision-making Benchmark against industry leaders to maintain a best-in-class environment requirement Qualifications: Bachelor's degree in business supply chain or a quantitative field preferred. Alternatively 4+ years of proven experience in Travel Operations. Travel program administration Contract review experience Project management skills Data analysis and tool proficiency Adaptability and continuous learning Advanced written and verbal communication skills Must Haves: Candidates' must-haves to excel in the role Two to five years of travel and analytical experience Ticketing systems proficiency Experience with T&E tools (especially TMC) Strong written/verbal communication skills Qualitative and quantitative analytical skills Intermediate/Advanced Excel and Alteryx skills Cross-functional collaboration Critical thinking skills Managing multiple work streams in dynamic environments Applications/Systems supported in role: Ticketing & Issue Resolution: ServiceNow Travel Management: Navan Oversee Everbridge Credit Card Management: Conferma BOA Gram Expense Management: Concur Forma Business Management: G-Suite (Email Spreadsheet Slides Forms) Slack Zoom UIPath Dropbox Applications: Dropbox Paper Capture Dropbox Sign DocSend Dropbox Dash Business Analytics: Oracle Analytics Cloud Tableau Alteryx Procurement & Sourcing: ScoutRFP Globality ERP: Oracle Fusion/Cloud (Procurement AP Reports & Analytics) Thank you! FocusKPI Hiring Team Founded in 2010 FocusKPI Inc. (FocusKPI) is a data science and technology firm specializing in predictive analytics practice and methodologies. FocusKPI is a US company headquartered in Silicon Valley California with an East Coast office in Boston Massachusetts. NOTICE: Please be aware of fraudulent emails regarding job postings job offers and fake checks. FocusKPI's recruiting team will strictly reach out via @focuskpi.com email domain. If you have received fraudulent emails now or in the past please report it to https://reportfraud.ftc.gov/ . The domain @focuskpijobs.com is fraudulent and not related to FocusKPI. Please do not not reply or communicate to anyone with @focuskpijobs.com. Gg4rB9MmFK
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Investigator – Global Investigations
Solventum |
Eden Prairie, MN
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Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum people are at the heart of every innovation we pursue. Guided by empathy insight and clinical intelligence we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M at Solventum all qualified applicants will receive consideration for employment without regard to their race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.Job Description: Investigator – Global Investigations At Solventum we enable better smarter safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges we pioneer game-changing innovations at the intersection of health material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people and their wellbeing are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum we never stop solving for you. Solventum is seeking an Investigator for our Global Investigations team. The Investigator will be a key member of the Global Investigations Team responsible for conducting thorough and objective investigations into allegations of violations of the Code of Conduct and other violations of company policies and regulations. The ideal candidate will have experience in the medical device and/or pharmaceutical industry and will be adept at handling complex investigations across multiple jurisdictions. The Impact You’ll Make in this Role Lead comprehensive investigations into complex allegations of violations of the Code of Conduct company policies and regulations. Manage multiple simultaneous investigations in a fast-paced environment with demonstrated commitment to prioritization and deadlines. Gather and analyze evidence interview witnesses in a professional and respectful manner and prepare detailed investigations report that includes recommended corrective action. Identify trends within and across investigations and communicate them to leadership. Demonstrate solid critical thinking and advanced people-skills. Maintain accurate and complete records of all investigations including documentation of evidence interviews and findings. Serve as investigations expert for Global Investigations function Collaborate with legal compliance HR and other relevant departments to ensure investigations are conducted in accordance with company policies and legal requirements. Stay current on industry best practices regulatory changes and emerging risks related to compliance and investigations. Your Skills and Expertise To set you up for success in this role from day one Solventum requires (at a minimum) the following qualifications: Bachelor’s Degree or higher AND a minimum of 7 years of experience in compliance investigations preferably within the medical device and/or pharmaceutical industry. OR High School Diploma/GED AND a minimum of 10 years of experience in compliance investigations preferably within the medical device and/or pharmaceutical industry. Additional qualifications that will help you succeed in the role include: Advanced degree (e.g. Juris Doctor Master’s in Business Administration or related field). Strong knowledge of regulatory requirements and industry standards related to medical devices and pharmaceuticals. Certification in compliance or investigations (e.g. Certified Compliance & Ethics Professional (CCEP) Certified Fraud Examiner (CFE)). Experience working in a global or multinational organization. Familiarity with global compliance standards whistleblower frameworks and data privacy laws. Experience with case management systems data analytics and documentation tools. Fluency in English required additional languages such as Spanish or Chinese (Mandarin) are a strong asset. Excellent analytical problem-solving and decision-making skills. Strong interpersonal and communication skills with the ability to interact effectively with individuals at all levels of the organization. Excellent oral and written communication skills and attention to detail. High level of integrity and professionalism with a commitment to conducting multiple investigations simultaneously and meet deadlines in a fast-paced environment. Work location: Remote Travel: May include up to [20%][domestic/international] Relocation Assistance: May be authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g. H1B status). Supporting Your Well-being Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits Solventum regularly benchmarks with other companies that are comparable in size and scope. Applicable to US Applicants Only:The expected compensation range for this position is $137439 - $167981 which includes base pay plus variable incentive pay if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including but not limited to the candidate’s relevant knowledge training skills work location and/or experience. In addition this position may be eligible for a range of benefits (e.g. Medical Dental & Vision Health Savings Accounts Health Care & Dependent Care Flexible Spending Accounts Disability Benefits Life Insurance Voluntary Benefits Paid Absences and Retirement Benefits etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards Responsibilities of this position include that corporate policies procedures and security standards are complied with while performing assigned duties. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. Please note Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County. Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race color religion sex sexual orientation gender identity national origin age disability or veteran status.Please note: your application may not be considered if you do not provide your education and work history either by: 1) uploading a resume or 2) entering the information into the application fields directly. Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document select the country where you are applying for employment and review. Before submitting your application you will be asked to confirm your agreement with the terms.
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Senior Product Manager, Program Operations
Vanta |
Remote
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Location Remote U.S. Employment Type Full time Location Type Remote Department Product Compensation Cash Range $192K – $226K • Offers Equity • This role is also eligible for medical benefits 401(k) plan and other company perk programs. At Vanta our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team and while some have prior security experience many have been successful at Vanta without it. As a Senior Product Manager you will be responsible for Vanta's reporting product and the tools that help enterprises prioritize their efforts to stay secure and compliant. You will dive deep into the security and compliance space and develop innovative products to make it easier faster and delightful for Vanta’s customers to achieve their business goals. You’ll join a small and growing team of PMs and will play a critical role in shaping Vanta's product strategy and product team culture. If you are a builder of customer-delighting products who thrives while having impact at a high-growth company we would love to hear from you! What you’ll do as a Senior Product Manager at Vanta: Develop the strategy and roadmap for your product area Deeply understand our customers and our market to build solutions addressing key pain points and opportunities for competitive advantage Distill complex problems and opportunities into clearly prioritized product goals focus for your team and high-quality execution in collaboration with stakeholders across the company. Help to define and shape Vanta's product team culture as we grow How to be successful in this role: Have 5+ years of senior product management experience at a high-growth scaling company in the B2B/SaaS space Track record of disambiguating complex problem areas and identifying and shipping innovative and easy to use customer solutions Strong customer-focused mindset- proactively reaches out to customers prospects and builds partnerships with GTM stakeholders Natural collaborator - invests in building strong partnerships with eng design and other cross-functional stakeholders. Can galvanize the team which has experienced rapid growth Eng partnership emphasis is tradeoffs and project mgmt Design partnership emphasis is breaking down complexity Have the ability to bring a product roadmap to life through consistent execution and project management Excellent written and verbal communication skills - must possess ability to clearly articulate vision and strategy documents PRDs etc. Helpful prior experiences: + Reporting & Analytics + Project / Task Management tooling What you can expect as a Vantan: Industry-competitive compensation 100% covered medical dental and vision benefits with dependents coverage 16 weeks fully-paid parental Leave for all new parents Health & wellness and remote workplace stipends Family planning benefits through Carrot Fertility 401(k) matching Flexible work hours and location Open PTO policy 11 paid holidays in the US Offices in SF NYC London Dublin and Sydney To provide greater transparency to candidates we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function level and country location benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location skills depth of work experience and relevant licenses/credentials. #LI-remote At Vanta we are committed to hiring diverse talent of different backgrounds and as such it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race gender identity age religion sexual orientation veteran or disability status or any other protected class. As an equal opportunity employer we encourage and welcome people of all backgrounds to apply. About Vanta We started in 2018 in the wake of several high-profile data breaches. Online security was only becoming more important but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2 HIPAA and ISO 27001 to creating the world's leading Trust Management Platform our vision remains unchanged. Now more than ever making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build maintain and demonstrate their trust— all in a way that's real-time and transparent.
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Seasonal Customer Service Team Lead - 2025 Texas
Minted |
Austin, TX
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Must reside in the following states to be considered for a Seasonal Role: AR AZ CO CT FL GA ID IL KS LA ME MN MO MT NC NJ NV OK OR TN TX UT VA WA WI Please note: This is a remote seasonal role starting in October through December 2025. Do you thrive in a fast-paced lively atmosphere? Do you love working with people solving problems and providing exceptional service? If so read on! The Role: As a Customer Service Lead you will be an instrumental part of ensuring the most exceptional contact quality and service possible for Minted’s customers. CS Leads are responsible for working closely with and providing daily support to a team of Customer Service Representatives (CSRs). Reporting to a Team Supervisor you will serve as a Minted subject matter expert providing in-the-moment coaching and support to allow the team to deliver excellent service. Team Leads will use problem-solving and people skills to support the team through multiple channels driving productivity while monitoring incoming contact volumes SLAs and associated prioritization to tackle the highest priority cases first. Team Leads have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology. Your #1 objective is to offer the best experience possible for any customer interacting with Minted and you support CSRs to do this by offering hands-on team support. ### You will: Provide day-to-day support subject matter expertise and real-time coaching for Customer Service Representatives motivating and supporting the team to resolve customer concerns Stay present and available for the broader Customer Service team including monitoring communications answering questions and providing real-time feedback via Slack and Google Hangouts Oversee the team to drive productivity through contact prioritization via queue management and adherence monitoring Provide interval updates to the team sharing hourly progress versus SLA targets Navigate and resolve financial transactions and support vendor communications required to resolve customer concerns Serve as the first line of defense for escalations for the broader Customer Service team Approve service recovery requests and produce promo codes Stay up-to-date about the knowledge base for Minted products services and policy details and updates by reviewing the Customer Service knowledge base as well as training updates and daily huddle announcements Work closely with the Team Supervisor to support the CSR coaching process As time permits support answering email and other contacts support ad hoc projects such as Training and Quality Assurance support In partnership with your Customer Service Team Supervisor responsible for Quality Assurance CSAT and Productivity for your team Promote a positive and friendly environment supporting good morale and cooperation ### You are: Professional with leadership skills and excellent interpersonal and communication skills Someone who leads by example enthusiastically encouraging team members to follow Minted best practices and departmental policies Able to take direction and quickly learn new procedures processes and products Open to feedback believing in a culture of continuous improvement as you work toward individual and departmental goals Comfortable using technology ideally familiar and experienced with eCommerce Able to reliably meet a required flexible/variable hour work schedule including weekends based on business needs and adhere to company attendance policy ### You have: A Bachelor’s degree or equivalent work experience 2+ years of experience in a Customer Service role required with proven excellence and an overall understanding of customer satisfaction A proven track record of supporting customers with exceptional service Excellent written and verbal communication skills Detail-oriented problem solver promotes a positive team environment Excellent computer/software skills. (Google Docs Sheets and Slides) Experience with Salesforce or other CRM software a plus Compensation: The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees. Geo Base Salary Range 2 - Includes CO IL NJ OR TX VA WA - $22.71/hr Geo Base Salary Range 3 - Includes AR AZ CT FL GA ID KS LA ME MN MO MT NC NV OK TN UT WI - $20.84/hr Benefits: Paid Sick Leave Minted Friends and Family Discount Access to employee perks portal DISCLAIMER: We verify identity at the start of interviews to ensure fairness and security. We reserve the right to withdraw candidates who misrepresent their identity experience or qualifications at any stage of the process. Notice of AI Use in Employment Decisions: We use AI-powered tools including Brainner AI to support our hiring and employment processes. These tools help assess job-related qualifications and improve efficiency but all decisions involve human review. About Minted: Artists shape culture. They spark conversation create connection and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression cultivate community and bring the best in visual art to a global audience. We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off the local favorites ready to grow and the established artists ready to dream bigger. At Minted our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design art and interiors. We’re in galleries at fairs and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say and we collaborate to amplify their work. The Minted community’s art stationery and textiles products have reached over 75 million homes worldwide. Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business. We are headquartered in San Francisco CA and currently employ 350+ full-time employees plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital T. Rowe Price Permira Ridge Ventures Technology Crossover Ventures and Norwest Venture Partners. Angel investors include Marissa Mayer Jeremy Stoppelman Julia & Kevin Hartz Yishan Wong and more. Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds experiences abilities and perspectives and will consider all qualified applicants for employment in accordance with all state local and federal laws. Minted participates in the E-verify program. How Our Process Works: Minted uses technology and innovative practices to bring unique best-selling design to market at scale. Using its crowdsourcing technology consumers are empowered to vote for the designs they love and want to see sold ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007 the company has expanded to serve consumers in new categories including wall art textiles digital content and home decor as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.
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Customer Support Supervisor
Rippling |
Remote
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About Rippling Rippling gives businesses one place to run HR IT and Finance. It brings together all of the workforce systems that are normally scattered across a company like payroll expenses benefits and computers. For the first time ever you can manage and automate every part of the employee lifecycle in a single system. Take onboarding for example. With Rippling you can hire a new employee anywhere in the world and set up their payroll corporate card computer benefits and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco CA Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins Founders Fund Sequoia Greenoaks and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses. About the Team Rippling’s Customer Support team is a collaborative dynamic group dedicated to ensuring customer success. With team members spanning the globe we work closely with Product Engineering and Operations teams to deliver seamless support experiences. The team has been instrumental in scaling Rippling’s operations contributing to our recognition as a top SaaS provider. By joining the team you will be part of a culture that values innovation growth and customer obsession with ample opportunities for professional development. About the role As a Customer Support Supervisor at Rippling you will lead a high-performing team responsible for delivering exceptional support to our customers. You will act as the point of contact (POC) for all actions and domains within your team ensuring efficient operations seamless collaboration and outstanding customer experiences. This role demands a strategic mindset combined with hands-on leadership skills to drive team performance and process improvements in a dynamic fast-paced environment. You will report directly to the Customer Support Manager and play a pivotal role in aligning team goals with Rippling’s broader objectives. This is an exciting opportunity to influence the customer journey lead a talented team and contribute to the continued success of Rippling. What you will do Team Leadership and People Management: Act as the primary POC for your team overseeing all operational aspects. Lead mentor and support team leads in their respective roles fostering a culture of accountability and excellence. Provide coaching constructive feedback and professional development opportunities to team members. Handle team scheduling attendance management and adherence to ensure optimal staffing coverage. Operational Management and Performance: Monitor and drive team productivity ensuring performance metrics are met or exceeded. Track adherence to SLAs response times and quality benchmarks addressing any gaps proactively. Analyze team performance data and trends to identify areas for improvement and implement solutions. Issue Identification and Resolution: Proactively recognize potential issues in customer interactions or workflows and drive timely resolutions. Collaborate with cross-functional teams including Tech Product and Operations to address and resolve complex customer issues. Serve as a conduit of information between the Customer Support team and senior management ensuring goals and updates are communicated effectively. Customer Experience Improvement: Identify patterns in customer feedback and operational inefficiencies providing actionable insights for process optimization. Work closely with the Product and Engineering teams to suggest enhancements and stay updated on product developments. Assist in creating or updating knowledge base articles to empower customers with self-service solutions. Team Collaboration and Communication: Build and maintain strong relationships with internal stakeholders to ensure seamless support operations. Actively contribute to team meetings strategy sessions and training initiatives. Ensure team alignment with Rippling’s customer-centric values and overall mission What you will need Experience: At least 4+ years in customer support with a minimum of 2 years in a supervisory or leadership role preferably within SaaS or technology environments. Leadership Skills: Proven ability to lead and develop a team with a focus on coaching feedback and performance management. Technical Proficiency: Familiarity with customer support platforms and principles along with a solid understanding of HR or IT systems (preferred). Analytical Mindset: Strong problem-solving skills with the ability to analyze data identify trends and implement improvements. Communication: Excellent verbal and written communication skills—clear concise and empathetic. Adaptability: Flexibility to work in US time zones and handle evolving priorities in a fast-paced environment. Customer-First Mindset: A deep commitment to delivering exceptional customer experiences Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race religion color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression age sexual orientation veteran or military status or any other legally protected characteristics Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation please email accomodations@rippling.com This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location see which tier applies to your location here. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background experience and location. Final offer amounts may vary from the amounts listed below. #li-remote The pay range for this role is: 69000 - 120750 USD per year(US Tier 1) 62100 - 108675 USD per year(US Tier 2) 58650 - 102638 USD per year(US Tier 3)
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Senior Product Manager, Program Operations
Vanta |
Remote United States
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Location Remote U.S. Employment Type Full time Location Type Remote Department Product Compensation Cash Range $192K – $226K • Offers Equity • This role is also eligible for medical benefits 401(k) plan and other company perk programs. At Vanta our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team and while some have prior security experience many have been successful at Vanta without it. As a Senior Product Manager you will be responsible for Vanta's reporting product and the tools that help enterprises prioritize their efforts to stay secure and compliant. You will dive deep into the security and compliance space and develop innovative products to make it easier faster and delightful for Vanta’s customers to achieve their business goals. You’ll join a small and growing team of PMs and will play a critical role in shaping Vanta's product strategy and product team culture. If you are a builder of customer-delighting products who thrives while having impact at a high-growth company we would love to hear from you! What you’ll do as a Senior Product Manager at Vanta: Develop the strategy and roadmap for your product area Deeply understand our customers and our market to build solutions addressing key pain points and opportunities for competitive advantage Distill complex problems and opportunities into clearly prioritized product goals focus for your team and high-quality execution in collaboration with stakeholders across the company. Help to define and shape Vanta's product team culture as we grow How to be successful in this role: Have 5+ years of senior product management experience at a high-growth scaling company in the B2B/SaaS space Track record of disambiguating complex problem areas and identifying and shipping innovative and easy to use customer solutions Strong customer-focused mindset- proactively reaches out to customers prospects and builds partnerships with GTM stakeholders Natural collaborator - invests in building strong partnerships with eng design and other cross-functional stakeholders. Can galvanize the team which has experienced rapid growth Eng partnership emphasis is tradeoffs and project mgmt Design partnership emphasis is breaking down complexity Have the ability to bring a product roadmap to life through consistent execution and project management Excellent written and verbal communication skills - must possess ability to clearly articulate vision and strategy documents PRDs etc. Helpful prior experiences: + Reporting & Analytics + Project / Task Management tooling What you can expect as a Vantan: Industry-competitive compensation 100% covered medical dental and vision benefits with dependents coverage 16 weeks fully-paid parental Leave for all new parents Health & wellness and remote workplace stipends Family planning benefits through Carrot Fertility 401(k) matching Flexible work hours and location Open PTO policy 11 paid holidays in the US Offices in SF NYC London Dublin and Sydney To provide greater transparency to candidates we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function level and country location benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location skills depth of work experience and relevant licenses/credentials. #LI-remote At Vanta we are committed to hiring diverse talent of different backgrounds and as such it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race gender identity age religion sexual orientation veteran or disability status or any other protected class. As an equal opportunity employer we encourage and welcome people of all backgrounds to apply. About Vanta We started in 2018 in the wake of several high-profile data breaches. Online security was only becoming more important but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2 HIPAA and ISO 27001 to creating the world's leading Trust Management Platform our vision remains unchanged. Now more than ever making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build maintain and demonstrate their trust— all in a way that's real-time and transparent.
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Customer Care Representative
Gas South |
Gainesville, FL
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Are you obsessed with helping others? Do you like turning someone's frustration into a sigh of relief? Do you love solving customer issues and leaving them satisfied or happier than when they originally called? Are you looking for a full-time job with a great company that allows you to work remote? Then the Customer Care Representative position may be the job for you! As a Customer Care Representative you'll be part of a customer service team charged with providing amazing customer experiences resolving customer service issues via the phone email and chat while sharing the benefits of doing business with Gas South. You will also promote and offer value-added products and services in an effective fun and professional manner. The Gas South Customer Care Representative is our face and voice to the customer they make doing business with Gas South simple! Are you a fit? A successful candidate for this role is empathetic builds great relationships and loves to solve problems for others. You are organized thorough and comfortable in a fast-paced environment. You can thoroughly and efficiently gather customer information assess and fulfill customer needs while educating the customer to prevent the need for future contacts. You can work independently but also love being part of a team that collaborates to achieve common goals. Other stuff we like: High School Diploma or equivalent. Prefer an Associate degree or higher. Bilingual (English and Spanish) is a plus. Ability to type a minimum of 40 words per minute. Effective at multi-tasking. Ability to assess customer needs and recommend products & services. Must be able to work from established procedures scripts and job aids and handle multiple computer applications while helping customers on the phone and/or online. Experience with Microsoft Office applications. Ability to work and thrive in a fast-paced environment. Currently a remote position which will require in-office meetings or trainings as necessary More details on what you would be responsible for: Promote Gas South's natural gas service to current and potential Gas South customers Respond to customer inquiries over the phone email and chat Process service requests and enrollments while adhering to Gas South established policies procedures and behaviors Professionally handle incoming calls to ensure that customer issues are resolved both promptly and accurately When necessary appropriately escalate customer issues Promote and offer value added products and services to customers in an effective and professional manner Provide an amazing customer experience by communicating clearly professionally and empathetically Utilize online training manuals consistently to minimize unnecessary calls transfers Communicate billing and system issues in a real time fashion to improve the internal and external customer experience Work effectively in a collaborative team environment while meeting quality standards Maintain quality accuracy and professionalism in a fast-paced environment Maintain accountability to your team work and schedule Additional Details and Requirements: Start Date: October 27th 2025 Training and Work Schedule: 10 AM to 7 PM Must be flexible to work between the hours of 8 AM to 7 PM with a rotating Saturday every 4 weeks Training is a total 6 weeks and must be attended in its entirety Our Purpose and Culture At Gas South we approach each day knowing we have an opportunity to make a difference in people's lives. That means helping our customers save money with everyday low rates and treating them with dignity honesty and respect. It means supporting our employees in their personal and professional lives and it means we want to make sure our success directly benefits the communities we serve by giving back 5% of profits to support children in need. Through partnerships with non-profits like United Way Salvation Army Junior Achievement Bert's Big Adventure and many others we're proud to help make a difference. At Gas South our employees bring their boldest ideas and most authentic selves to work no matter their title position or background. We understand that our people are our most valuable assets. So we treat them that way with competitive benefits flexible schedule options and a fun casual atmosphere. Gas South affirms that it is an Equal Opportunity Employer whose actions and practices are consistent with fair employment. In this regard Gas South will not discriminate against any employee or applicant with regard to race color religion sex age national origin disability pregnancy childbirth or related medical conditions genetic information veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement training promotion lay-offs transfers leave of absence compensation and termination. Benefits for full-time employees include: Full medical dental and vision coverage Employer-paid life and disability coverage Annual employer contributions of up to 12.5% to your 401k Remote work options available based on business needs Annual performance incentive is a % of annual benchmark based on position level Paid four-week sabbatical every five years Opportunities to volunteer in the community Education assistance up to $5250 per year
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Customer Support Coordinator
GN Group |
Remote
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Hi we’re Jabra Hearing. We’re on a mission to empower tens of millions of people to hear better through convenient personalized hearing care — at a fraction of the cost thanks to telemedicine. In three years we went from a scrappy startup to a leader in the direct-to-consumer hearing care space with the backing of our parent company GN a global pioneer in intelligent audio solutions to prove it. We partnered with Jabra (also in the GN Family) to create the Jabra Enhance online hearing business. Leveraging GN's expertise and Jabra's pioneering audio engineering helps us make our hearing care even more accessible and affordable. About the role. As a remote Customer Support Coordinator at Jabra Hearing you’ll play a pivotal role in our mission to empower people with hearing loss to connect with their world. You will provide efficient and friendly assistance to our customers in an omnichannel support environment with a heavy focus on phone calls while also responding to emails customer tasks live chats and other channels. Serving as a representative of our best-in-class customer care team you'll triage support channels handle administrative tasks and ensure seamless coordination with other teams by utilizing multiple software systems. The Customer Support Coordinator reports directly to a Customer Experience Manager on a full-time basis. What you’ll do. Complete inbound work in an omnichannel support environment with a focus on phone calls but also including emails customer tasks live chats and other channels Independently complete administrative tasks according to standard operating procedures including: + Scheduling and rescheduling customer appointments. + Processing order cancellations returns and warranties. + Providing customers with shipping and order statuses + Placing orders for additional supplies Develop and maintain a working knowledge of our products to provide Level 1 Product Support information to customers Properly address and route customers’ support needs including complaints leveraging a proficient and current understanding of Jabra Hearing services Contribute to a larger team meet department performance KPIs and productivity benchmarks and adhere to expectations regarding time and attendance Ensure our customers’ privacy and security follow policies and procedures related to customer verification data security and other compliance requirements. Act as an ambassador of the Jabra Hearing culture by embodying our values in each internal and external interaction Other duties as assigned What you'll bring 1+ years of previous experience working in a high-volume call center environment or providing remote (phone/video) customer support Demonstrated ability to effectively de-escalate and preempt frustration in customer interactions fostering positive experiences and resolutions Intermediate to advanced computer skill proficiency and familiarity working with support software Salesforce experience a plus Comfort working independently and efficiently in a fast-paced high-touch support environment Strong written and verbal communication skills delivered with a friendly and professional tone ability to read write speak and comprehend English effectively to assist customers via phone video call cases real-time chats and emails proficiency in Spanish is preferred A remote workspace that adheres to the company’s Home Office Requirements: + Reliable broadband or high-speed internet connection capable of adequately conducting audio and video conference calls. Current standard is Wi-Fi 6 (802.11ax) or Wi-Fi 7 (802.11be) + A quiet and private space appropriate for conducting confidential calls and other communications that reasonably eliminates the risk of being overheard distracted or interrupted Work Schedule: This role operates on a 4x10 schedule format consisting of four 10-hour shifts per week. Shifts are scheduled Monday through Saturday between 8 AM and 8 PM Eastern Time with typical start times ranging from 8 AM to 10 AM ET. Sundays are a consistent day off as our support team is closed. You will have three days off per week with at least two of these days being consecutive. During the initial 2-3 weeks of onboarding and training new hires will follow a Monday-Friday schedule working five 8-hour days from 10 AM to 6 PM ET to align with our established training schedule. A sneak peek at our benefits. You’re worth it. Our compensation is competitive ($20.00 to $24.00 per hour) and our 401k plan includes a 4% match. Take care of yourself and your loved ones. We offer excellent medical vision and dental insurance plus basic life and disability insurance and contribute generously to it. Adding a new member to your family? We also provide 12-weeks paid parental leave. Rest and recharge. Whether you check out America’s natural treasures or just relax at home enjoy your paid time off (employees can accrue up to 15 days of vacation time approx. 8 days of sick & safe time and are eligible for up to 9 company holidays annually). We encourage time off. Be well! Jabra Hearing offers a monthly wellness stipend to support you in prioritizing self-care - covering anything from gym memberships and fitness equipment to vitamins and spa visits
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Client Strategy Manager
YipitData |
Remote
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About Us: YipitData is the leading market research and analytics firm for the disruptive economy and most recently raised $475M from The Carlyle Group at a valuation of over $1B. Every day our proprietary technology analyzes billions of alternative data points to uncover actionable insights across sectors like software AI cloud e-commerce ridesharing and payments. Our data and research teams transform raw data into strategic intelligence delivering accurate timely and deeply contextualized analysis that our customers—ranging from the world's top investment funds to Fortune 500 companies—depend on to drive high-stakes decisions. From sourcing and licensing novel datasets to rigorous analysis and expert narrative framing our teams ensure clients get not just data but clarity and confidence. We operate globally with offices in the US (NYC Austin Miami Mountain View) APAC (Hong Kong Shanghai Beijing Guangzhou Singapore) and India. Our award-winning people-centric culture—recognized by Inc. as a Best Workplace for three consecutive years—emphasizes transparency ownership and continuous mastery. What It's Like to Work at YipitData: YipitData isn't a place for coasting—it's a launchpad for ambitious impact-driven professionals. From day one you'll take the lead on meaningful work accelerate your growth and gain exposure that shapes careers. Why Top Talent Chooses YipitData: Ownership That Matters: You'll lead high-impact projects with real business outcomes Rapid Growth: We compress years of learning into months Merit Over Titles: Trust and responsibility are earned through execution not tenure Velocity with Purpose: We move fast support each other and aim high—always with purpose and intention If your ambition is matched by your work ethic—and you're hungry for a place where growth impact and ownership are the norm—YipitData might be the opportunity you've been waiting for. About The Role (and Challenges You'll Be Helping To Solve!): We are looking for a Client Strategy Manager (CSM) to join our team and support our growing client base in making better investment decisions. Our goal is to be a research partner with our clients almost an extension of their team. We do this by being experts on our products and the associated investment narratives understanding exactly what names our clients currently care about and why then providing proactive engagement and real-time responses to ensure we're answering their key questions and maximizing value from our product offering. This role would partner with Business Development Executives. This remote-friendly opportunity can sit in NYC (where our headquarters is located) one of our office hubs (Austin Miami Mountain View) or anywhere else in the US. However depending upon where the remote work is performed income could be subject to New York State tax withholding. Please note that we pay NYC-based salaries for US roles regardless of where employees choose to work. As a Client Strategy Manager at YipitData you will: Own and cultivate relationships with your clients by: + Leverage product expertise to drive value and grow user engagement + Becoming a trusted resource for our clients by acting as a thought partner and providing top-notch service + Advocating for client needs cross-departmentally + Creating and executing on account growth & engagement strategies Manage commercial strategy by: + Developing rapport with key decision makers + Managing renewals from beginning to end + Identifying and executing on upsell opportunities to augment contract value Contribute to building best-in-class practices within our growing Client Strategy team and work to eventually grow into our Business Development team or build out a team of your own You Are Likely To Succeed If: You have a minimum of 4+ years of relevant client-facing experience You are able to build strategic relationships within your book of business to support your renewal conversations partnership presentations and business expansion opportunities You are passionate about making your clients successful and care deeply about their investment questions and process You are able to proactively identify value-adding opportunities for your client base and materialize them through our research You can manage a high-touch high-volume client base You are both a self-starter and a team player You are energized by contributing to the future of data-driven investment research and are genuinely interested in investment research and the markets Meet Your Team: Check out this video to learn why our Revenue team members love being part of YipitData! What We Offer: Our compensation package includes comprehensive benefits perks and a competitive salary: We care about your personal life and we mean it. We offer flexible work hours flexible vacation a generous 401K match parental leave team events wellness budget learning reimbursement and more! Your growth at YipitData is determined by the impact that you are making not by tenure unnecessary facetime or office politics. Everyone at YipitData is empowered to learn self-improve and master their skills in an environment focused on ownership respect and trust. See more on our high-impact high-opportunity work environment above! The annual on-target earnings for this position is anticipated to be up to $110000 base salary + $40000 gross retention bonus + 2% Net ARR (Annual Recurring Revenue). The final offer may be determined by a number of factors including but not limited to the applicant's experience knowledge skills abilities as well as internal team benchmarks. This role may be performed fully remotely within the United States. Please note that our US headquarters are located in NYC. We also have office hubs in Austin Miami Denver Mountain View and Seattle. If the remote work is performed outside of these offices income may be subject to New York State tax withholding. Please note that for this position we are not able to consider candidates who currently or in the future will require visa sponsorship. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity employer. Job Applicant Privacy Notice
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