SHAZAM recognizes that financial institutions build better communities and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers choice and innovation with an impeccable level of customer service – a level unmatched in the industry. And here’s the best part - we’re a national company that offers a small-company feel a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM you’ll be an essential part of our mission as we work together strengthening financial institutions. This is a remote position. What we’re looking for: SHAZAM is looking for a Sales Engineer to join our team. In this role you’ll demonstrate all core and ancillary products to prospective customers and provide sales with timely sales proposals upon request. What you'll do: Present and demonstrate the core solution suite to prospective customers. Assist Sales with defining proper solution mix for new and existing sales opportunities Generate pricing proposal quotes for hardware and software needs of prospective customers Work internally with needed departments to continue to build improved environments and better demo capabilities. What you need: Minimum 5 years financial institution experience management and/or senior leadership experience preferred. Financial institution daily operations knowledge is a requirement. Excellent professional presentation/presenting skills. Strong interpersonal and relationship building skills. What’s in it for you: Monthly incentive pay with an annual employee bonus program. Pay differential for bilingual individuals. Supportive collaborative inclusive and diverse workforce. Career learning development and growth opportunities. Culture of respect and dignity teamwork honesty and integrity. Excellent benefits: + Health dental and vision insurance + 401(k) retirement plan with company match + Flexible spending and health savings accounts + Life insurance and short- and long-term disability provided at no cost + Time away from work – PTO VTO paid parental leave and company holidays + Educational assistance + Professional Certification Bonus program Actual compensation is based on various factors such as geographic location experience education and/or skill level and is finalized at the time of offer. SHAZAM is an equal opportunity employer including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment. Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS Inc. Therefore if you require sponsorship for work authorization now or in the future we cannot consider your application at this time.

About the role The Product Support Specialist is a remote position that responds to product inquiries via Zendesk tickets live chat sessions and phone calls. Interpersonal skills positivity and technical product/service knowledge are critical to effectively addressing Pet Clinic/Hospital and mobile app user concerns. This role calls for someone who thrives in a fast-paced environment autonomously troubleshoots problems demonstrates initiative and can multi-task at a high level. Reporting to the Product Support Manager you can expect to address ~25 inbound inquiries daily investigate and solve technical issues and answer product how-to questions while driving a world-class customer experience. ### Apply if you're excited to: Handle full ticket lifecycle: investigate and resolve tickets communicate the action items and resolution to end-users in simple terms and ensure customer satisfaction Utilize a support ticketing system to accurately intake and effectively manage a queue of inquiries/technical issues Be our customers’ biggest advocate internally by influencing product changes constantly pushing us to be better and ensuring resolution of bug fixes Become a subject matter expert on PetDesk products and the pet care industry and use that knowledge to provide a best-in-class customer experience during every interaction Support colleagues on a day-to-day basis to resolve queries build knowledge and confidence and achieve quality standards ### About You 1-2 years of professional experience in a technical support or client services role troubleshooting SaaS-based applications iOS and Android mobile apps Strong communication and interpersonal skills with genuine care and empathy displayed through all interactions Exceptional prioritization skills and ability to manage phone calls live chats and support tickets simultaneously Proven problem solver with creative ideas and an ability to communicate complex issues in a concise manner Passionate about building relationships with different personalities and energized by turning neutral or unhappy customers into happy ones! Prefer experience with Zendesk Jira Google Suite Salesforce and Slack ### Benefits & Perks Medical coverage for employees and dependents (80-90% covered by employer) Employer HSA contribution with HDHP 401(k) match up to 3.5% Dependent Care Flexible Spending Account (FSA) Dental & Vision coverage available Basic Life and AD&D Insurance Short and Long Term Disability Paid Time Off & 12 Paid Annual Holidays Paid Parental Leave Pawternity Leave Financial Pet Adoption Support & Subsidized Pet Insurance $250 Annual Stipend for Learning and Development Petvisor operates through two main divisions: PetDesk in North America and Vetstoria in EMEA and APAC. Together we unite innovative solutions to empower veterinary professionals and enhance pet care worldwide. By consolidating industry-leading tools we streamline workflows improve communication and deliver unmatched support—offering everything from custom websites to VoIP systems and direct booking. The company is dedicated to transforming the pet care industry. Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions experience the same process and ensure a fair performance review from multiple perspectives. Please no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered. Notice at Collection to Applicants Residing in California Depending on your location the California Consumer Privacy Act (CCPA) may regulate how we manage job applicants' data. Our full notice outlining how your data will be processed as part of the application procedure for application locations is available at this link. By submitting your application you agree to our use and processing of your data as required.

Department: 13327 Enterprise Corporate - Call Center: Primary Care Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday thru Friday 8:00 to 5:00. Remote Major Responsibilities: Uses facility/provider information and established policies and procedures to seamlessly link the patient experience between PACT and the practice site. Uses resources and critical thinking skills to assist inbound callers. Makes outbound calls when required or when follow up is deemed necessary. Has the ability to recognize complex problems and questions and escalates for resolution when needed. Performs basic technical troubleshooting in connection to online applications systems or access as requested to resolve issues. Responsibilities include scheduling patient appointments and coordinating cancellations reschedules and additions to schedules. Obtains demographic and insurance information and verifies insurance coverage. Ensures insurance and patient information obtained is complete and accurate updating information if necessary applying acquired knowledge of government and third-party payer requirements. Completes all essential forms obtains necessary information such as patient demographic and insurance information. Verifies and updates the medical record with patient information. Identifies emergent calls based on information provided by caller and department procedures. Follows the process for immediate transfer to Registered Nurse for triaging. Responsible for competency in and adherence to guidelines for emergency situations and critical call handling. Determines the needs of patients calling the call center which results in routing patients for triage scheduling rescheduling and canceling appointments submitting medication refill requests for evaluation and paging providers and facilities as appropriate. Provides customer service per established departmental standards as measured by patients on post call survey. Asks clarifying questions presents options or solutions and understands the level of complexity of the call escalating only those situations necessary for resolution. Assists with organizational marketing efforts by providing associated information and referral to customer while maintaining appropriate records for documentation. Conducts regular reporting and updating of the provider and marketing databases. Performs additional duties based on department needs. Maintains knowledge and efficient utilization of all information systems utilized by the department. Licensure Registration and/or Certification Required: None Education Required: High School Graduate Experience Required: Typically requires 0 -1 year experience in a call center healthcare or other applicable customer service-related area Knowledge Skills & Abilities Required: Knowledge of customer service and ability to work with a variety of patients and patient situations. Ability to follow workflows while operating in a structured environment Basic knowledge of medical terminology is helpful but not required. Basic understanding of computers and desktop software packages. Ability to work in a fast-paced environment handling a variety of customer/patient needs. Basic multitasking and problem-solving skills as well as organization and prioritization skills. Ability to use/manage a multiple-line telephone system. Demonstrated ability for analysis logical thinking accuracy and concern for detail. Strong verbal communication skills and ability to interact with a diverse customer population. Ability to provide excellent customer service and follow up. Ability to communicate with customers/patients while researching and documenting the interaction on multiple systems. Ability to work with a variety of customers and actively listen to successfully determine the customer's needs. Ability to resolve customer issues. Ability to work a variety of hours based on departmental business needs. Physical Requirements and Working Conditions: Must have functional vision touch speech and hearing. Required to sit most of the workday. Operates all equipment necessary to perform the job. Exposed to normal office environment and/or remote work environments This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Pay Range $21.45 - $32.20Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs competitive compensation generous retirement offerings programs that invest in your career development and so much more – so you can live fully at and away from work including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications skills relevant experience and/or training Premium pay such as shift on call and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical dental vision life and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit integrated health system in the United States created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois Atrium Health in the Carolinas Georgia and Alabama and Aurora Health Care in Wisconsin Advocate Health is a national leader in clinical innovation health outcomes consumer experience and value-based care. Headquartered in Charlotte North Carolina Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology neurosciences oncology pediatrics and rehabilitation as well as organ transplants burn treatments and specialized musculoskeletal programs. Advocate Health employs 155000 teammates across 69 hospitals and over 1000 care locations and offers one of the nation’s largest graduate medical education programs with over 2000 residents and fellows across more than 200 programs. Committed to providing equitable care for all Advocate Health provides more than $6 billion in annual community benefits. Acts as the first point of contact for customers reaching out to Advocate Health through established Patient Access & Care Team (PACT) services for both internal and external partnerships. Supports base PACT initiatives and services accurately documenting each interaction using the electronic medical record. Able to provide wayfinding and/or resolve customer inquiries including but not limited to providing general information paging providers front ending symptomatic patients call for nurse triage updating customer information/demographics verifying medical records entering medication refill requests and scheduling patient appointments.

Job Posting: For the past 10 years Safe Step Walk-In Tub Company (a Ferguson company) has experienced unprecedented growth and have been overly committed to providing our customers with the industry-leading safety comfort and independence they deserve. As the nation’s top walk in tub/shower company our products are made to the highest manufacturing standards available and our customer service is unmatched. We call it the Safe Step Difference. If you’re considering investing in your future look no further to find out why the Safe Step Walk-In Tub Company is the only choice. We purposely employ dedicated team members that have a natural desire to provide life-changing service to our customer base across the US and Canada. Every day we do our best to give our best to those deserving of the same. The Customer Service Representative is responsible for assisting customers with pre/post-sale questions basic installations and problem resolutions. Typical activities are the receiving of calls emails and web chats from Customers who may be inquiring about product related questions and issues. The Representative will be directly responsible for guiding and assisting all customers. The Representative should focus on following guidelines using their time effectively and following-up with Customers in a timely manner. This role is approved to be fully remote and can be based anywhere in the United States. Responsibilities: - One Touch Resolutions: Ensure all customers are assisted in the fewest number of interactions with the overall goal being one-touch. Satisfaction Survey: Working with managers to meet the satisfaction survey goal at or above group average. Phone Calls: Answering customer calls and assisting with any scenario presented. Emails: Answering customer emails within 24hrs and assisting with any scenario presented. Warranty Orders: Warranty issues should be resolved by supplying the customer with the fewest items necessary to resolve the issue. Return Merchandise Authorization: RMAs should be created for orders between 1-90 days old when a customer needs to return an item for various reasons. Capture inbound sales when appropriate. Additional Duties: Demonstrate excellent customer service skills in resolving customer complaints and questions. Practice and ensure compliance with company policies and procedures. Thoroughly understand the Customer Relations manual. Maintain a professional and positive attitude. Web Chats: Engaging with web customers within 10 seconds of the request and assisting with any scenario presented. Qualifications: - 2+ years' meaningful work experience preferred. Strong written and verbal communication skills with ability to communicate across all levels of the organization. Ability to identify business critical issues quickly and navigate priorities based on last minute changes. Must be well organized detail-oriented and have excellent time-management skills. Display a high level of integrity and professionalism. Ability to lead and empower individuals and teams. Proficient in Microsoft Office 365 Suite especially Teams and Outlook. Ability to handle a fast-paced call center environment. Solid understanding or ability to learn Cisco Unified Intelligence Center program. Solid understanding or ability to learn Calabrio program. Ability to be flexible and adaptable as this position often requires multi-tasking. At Safe Step Walk In Tub we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental physical and financial well-being of our associates. Our competitive offering not only includes benefits like health dental vision paid time off life insurance and a 401(k) with a company match but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs including mental health coverage gender affirming and family building benefits paid parental leave associate discounts community involvement opportunities and more! #Li-Remote Pay Range: Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience. $15.00 - $19.04 Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. This role is Bonus or Incentive Plan eligible. Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a) which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A) which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information

The Customer Service roles are responsible for providing TruBridge Contact Center Support to clients Early Out Service patients. Essential Functions for Customer Service Representative In addition to working as prescribed specific responsibilities of this role include: Responsible for consistently meeting production standards for inbound and outbound calls Responsible for consistently meeting quality assurance standards. Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems. Protects customer information by keeping all information confidential. Processes miscellaneous paperwork and documentation. Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions financial assistance programs setting up payment plans and processing payments while maintaining a professional level of customer service Schedules call backs as needed. Be a collaborative team member. Assist with additional tasks as assigned by supervisor or call center management. Minimum Requirements: Education/Experience/Certification Requirements Excellent communication (written and oral) and interpersonal skills. Strong organizational multi-tasking and time-management skills. Must be detail oriented and able to follow through on issues to resolution. Must be able to act both independently and as a team member. High School Diploma or equivalent combination of education and relevant experience needed. Preferred Qualifications: One year or more provide customer service support over the phone in remote setting. Why Join Our Team? If you join us you will receive: Work remotely with a work/life balance approach Robust benefits offering including 401(k) Generous time off allotments 10 paid holidays annually Employer-paid short term disability and life insurance Paid Parental Leave

At MCG we lead the healthcare community to deliver patient-focused care. We have a mission-driven team of talented physicians and technical experts developing our evidence-based content and innovating our products to accelerate improvements in healthcare. If you are driven to enhance the US healthcare system MCG is eager to have you join our team. We cultivate a work environment that nurtures personal and professional growth and this is a thrilling time to become a part of our organization. With dynamic roles that offer meaningful impact you'll be able to fully realize your potential. Plus you'll enjoy world-class benefits and the security stability and resources of our parent company Hearst with over 100 years of experience. The Staff Platform Engineer is an individual contributor responsible for designing and building cloud solutions to support MCG's services. This role is primarily focused on supporting our data science team's application efforts. This means collaborating with the Data Science Solutions leadership team to establish technical standards and coordinating with other architects to ensure high quality solution development & robust operation after deployment. If you're an expert engineer with proven results in delivering quality solutions we'd love your help in our mission to improve healthcare! You Will: Establishing careful and high-quality practices and processes. Building out a suite of cloud infrastructure to support new AI ML NLP and other data science services and applications. Supporting ad-hoc cloud infrastructure projects. Coordinating with MCG's team of architects to ensure solutions are aligned with MCG's architectural best practices and security requirements. What We're Looking For: You've got hands-on experience managing complex infrastructure with code You have a long history of successfully operating services in Kubernetes. You're familiar with the ins & outs of securing cloud environments You've operated a service with strict compliance requirements (PCI-DSS HIPAA ISO-27001 etc) You know how to setup new projects and handle the tricky parts of the SDLC You like helping junior team members and collaborating with peers Along with these there are a few nice-to-haves that would give you an edge: Familiarity with de-identification services for healthcare data Familiarity with healthcare interoperability standards (eg HL7) Experience with Databricks Flyte and/or FastAPI Travel to our Seattle office or other location is required 3-4 times per year. Pay Range:$148600 - $208100 Other compensation:Bonus Eligible Perks & Benefits: Remote work Medical dental vision life and disability insurance 401K retirement plan flexible spending and health savings account ️ 15 days of paid time off + additional front-loaded personal days ️ 14 company-recognized holidays + paid volunteer days Up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave LGBTQ+ Health Services Pet insurance Check out more of our benefits here: https://www.mcg.com/about/careers/benefits/ We embrace diversity and equal opportunity and are committed to building a team that represents a variety of backgrounds perspectives and skills. Only with diverse thoughts and ideas will we be able to create the change we want in healthcare. The more inclusive we are the better our work will be for it. All roles at MCG are expected to engage in occasional travel to participate in team or company-sponsored events for the purposes of connection and collaboration. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. MCG is a leading healthcare organization dedicated to patient-focused care. We value our employees' unique differences and are an Equal Employment Opportunity (EEO) employer. Our diverse workforce helps us achieve our goal of providing the right care to everyone. We welcome all qualified applicants without regard to race religion nationality gender sexual orientation gender identity age marital status veteran status disability pregnancy parental status genetic information or political affiliation. We are committed to improving equity in healthcare and believe that a diverse workplace fosters curiosity innovation and business success. We are happy to provide accommodations for individuals. Please let us know if you require any support.

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy thriving organizations. Availity has the powerful tools actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. At Availity we're not just another Healthcare Technology company we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville FL and an exciting office in Bangalore India along with an exceptional remote workforce across the United States we're a global team united by a powerful mission. We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans and processing over 12 billion transactions annually our influence is continually expanding. Join our energetic dynamic and forward-thinking team where your ideas are celebrated innovation is encouraged and every contribution counts. We're transforming the healthcare landscape solving communication challenges and creating connections that empower the nation's premier healthcare ecosystem. As the Manager of Software Engineering of PDM you will lead a talented team in the analysis design programming debugging and delivery of cutting-edge software for both commercial and end-user applications. Your role will involve building strong relationships with clients understanding their needs and providing exceptional services. You will leverage your clinical knowledge to ensure that our software solutions meet healthcare standards and improve patient care. By staying ahead of technology trends you will provide innovative solutions to address both technology and business challenges driving the success of our projects and the growth of our company. Your leadership will be instrumental in improving processes that impact customer satisfaction and fostering a collaborative and innovative environment within the team. Sponsorship in any form is not available for this position. Location: Remote US Why you want to work on this team: Passionate about leading and mentoring a high-performing team of engineers to achieve excellence. Join a company that is on a mission to revolutionize healthcare through healthcare technology. To be qualified for this position you: Bachelor’s degree in Computer Science or a related field of study or the equivalent in documented work experience. 8+ years of relevant technical and business experience in IT systems development management in a technology and/or health care environment. Experience with the following tech stack: Java Scala Splunk and AWS Experience working in cross-functional teams bridging the gap between technical and clinical teams to achieve common goals. Ability to establish and maintain effective working relationships with internal and external clients/vendors. Proven understanding of the software development life cycle. Proven understanding of web development methodologies application design navigation and information architecture. Ability to launch and deliver multiple concurrent IT projects on time and within budget. Project forecasting experience. Strong leadership skills including the ability to motivate and manage teams. Experience with project management methodologies and tools. Excellent communication skills both written and verbal. Ability to translate complex technical concepts into understandable terms for non-technical stakeholders. Strong analytical and problem-solving skills. Ability to think critically and make data-driven decisions. You will set yourself apart with: Experience working for a SaaS based company. Ability to think creatively and propose innovative solutions to complex problems enhancing the overall impact of software solutions in the healthcare industry. Experience in designing scalable and robust software architectures with a deep understanding of design patterns and best practices. You will be: Leading and managing a development team to ensure high-quality software project delivery. Conducting daily stand-ups and promoting Agile practices across teams. Maintaining corporate functional relationships of all team members. Collaborating with internal and external teams to deliver roadmap-based solutions. Overseeing delivery responsibilities and proactively address roadblocks. Ensuring team participation in stand-ups retrospectives and code reviews. Defining and tracking team metrics. Allocating team time for new development and maintenance. Monitoring and reducing duplicate design and technical debt. Analyzing technology trends and assess their impact on product delivery. Availity culture and benefits: Availity is a certified “Great Place to Work”! Culture is important to us and there are many ways for you to make your mark here! We have several Diversity & Inclusion teams a Young Professionals Group a She Can Code IT group for women in tech and various ways to engage with fellow Availity associates. Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too! Don’t feel like wearing business attire? Cool you can wear jeans – we are a casual place. We offer a competitive salary bonus structure generous HSA company contribution healthcare vision dental benefits and a 401k match program that you can take advantage of on day one! We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships participation in racing events weight management programs etc. Interested in furthering your education? We offer education reimbursement! Availity offers Paid Parental Leave for both moms and dads both birth parents and adoptive parents. Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations both locally and nationally to raise awareness funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. Next steps: After you apply you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process. Interview process: Recruiter Recorded Video Pre-Screen Video Interview with Hiring Manager Video Panel Interview Video Interview with Vice President Software Engineering Video Interview with Chief Data and Architect Officer Final Video Interview with Chief Technology Officer Video Camera Usage:Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings you should not apply for this role.Having cameras on helps create a more connected interactive and productive environment allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access data breaches preventing social engineering or the sharing of confidential information with non-participants.Disclaimers:Availity is an equal opportunity employer and makes decisions in employment matters without regard to race religious creed color age sex sexual orientation gender identity gender expression genetic information national origin religion marital status medical condition disability military service pregnancy childbirth and related medical conditions or any other classification protected by federal state and local laws and ordinances. Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation Availity uses I-9 Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Job Title: National Account Manager - Non-Commercial - Hospitality & Lodging Location: Open to candidates located anywhere in the U.S with preference given to candidates that reside near a major airport for frequent travel POSITION SUMMARY & RESPONSIBILITIES: The National Account Manager will report to the Vice President of Non-Commercial Sales. As a key member of the Non-Commercial sales team the National Account Manager will have responsibility for developing and executing the strategic customer focused plans for the Hospitality/Lodging Non-Commercial National Accounts in alignment with annual sales operating plans to meet Royal Cup Coffee & Tea’s overall strategic goals. In addition to day-to-day management of a portfolio of National Account customers this role will need to establish a strong working relationship within the broader Royal Cup Sales organization and develop collaborative working relationships with the Field Sales team internal marketing department and sales operations. This individual will provide strategic leadership accelerate growth and elevate the level of sales expertise through the development of “License to Hunt” sales campaigns that drive results maximizing National Account Customer contracts. Key responsibilities include: Work internally to deliver organize best in class National Account RFP submissions. In collaboration with the VP and Sales Operations lead the development and successful execution of LTH campaigns. Work collaboratively with Regional Sales Team Marketing Sales Distribution Sales Support Sales Operations and Equipment and Technical Service Leverage rich market knowledge (e.g. industry trends consumer insights customer and competitive activity) to identify and define key business issues and growth opportunities with large national customers Collaborate with the Non-Commercial NAMS’s sharing best practices from the non-commercial sales perspective Provide sales leadership to the Non-Commercial team within the Foodservice Sales Channel by executing and implementing National Account Contracts with a focus on the Hospitality/Lodging business segment. Identify and build key targets to drive constant pipeline of new business opportunities Execute sales strategy for Non-Commercial Hospitality/Lodging Accounts to achieve plans and improve overall penetration within the assigned account base Play a role in establishing goals objectives and priorities for the Non-Commercial Account portfolio. Deliver/exceed RC annual business targets including top line revenue bottom line profitability share growth cost management forecasting accuracy customer receivables and trade spend efficiency (ROI) The focus of the Non-Commercial NAM is: + Large Non-Commercial/On-Site Foodservice chains with a strong morning day part + Hospitality & Lodging Work closely with VP of Non-Commercial Sales and Sales Operations to refine key sales processes and tools (ex: Non-Comm program communication for Regional Sales) as necessary (e.g. sales and operation planning/S&OP account planning pricing reviews etc.) to execute successfully. All other duties as assigned. POSITION REQUIREMENTS: Minimum of a High School Diploma or equivalent (for example a GED). Bachelor’s Degree preferred and/or the equivalent in education and work experience. 5-7 years of relevant experience in a similar field Demonstrated success in managing Non-Commercial National Accounts to drive sales growth preferably in the food/beverage sector Proficient in consumer products and brands with a deep understanding of their dynamics in the Foodservice and marketplace Strong grasp of commercializing customer brands and/or private label products Customer-centric approach with established relationships at all levels of Non-Commercial National Accounts Prior coffee category experience preferred but not mandatory Proven negotiation skills with a track record of crafting collaborative business plans for mutually beneficial outcomes Broad experience in field and key account sales across various trade classes Proficient in fact-based selling utilizing data analytics and joint business planning Experience in brand building and driving share growth is highly valued A proven leader and capability-builder who is also detail-oriented and hands-on Results-oriented with drive energy and a strong bias for action Ability to travel as required and periodically requiring overnight stay to attend meetings trade shows training and other work-related events as scheduled. Some physical requirements may include + Frequent sitting standing walking reaching typing reading talking and hearing. Ability to successfully complete the pre-employment process COMPANY PROFILE: Royal Cup Inc. is the proven leader in sourcing roasting blending and distributing high-quality coffees and fine teas since 1896 and is the chosen partner for restaurants hotels offices and commuters across the country. We are a family-owned business rooted in a longstanding tradition of coffee roasting excellence that takes pride in our unparalleled dedication to customer care. We are a large privately held national importer roaster and distributor of coffees teas and related products that have been in business for more than 125 years. Royal Cup Inc. currently provides products equipment and service to restaurants hotels convenience stores businesses and individuals throughout the United States and we are growing! At Royal Cup Inc. having a customer-centric focus is not simply a motto our employees believe we each have a responsibility to provide outstanding service to our customers. Our customer-centric focus results in actions we live by that not only retain our current customer base but grow our presence with new high-impact accounts across the country based on exceptional products and service. We believe serving our customers well serves us well. We are results-oriented and strive to not only retain our current customer base but grow our presence with new high-impact accounts across the country by offering exceptional products and service. Royal Cup Coffee and Tea strives to be sustainably minded and a good corporate steward in all business endeavors. It is also what others expect of us – our employees our customers and vendors our local communities and the coffee and tea industry we help represent. This mindset permeates the actions we take today for tomorrow. BENEFITS: Royal Cup Coffee offers a competitive compensation plan and a comprehensive benefits program. On top of being a part of a well-caffeinated team the benefits program includes healthcare dental vision 401(k) company-paid life and disability insurance Flexible Spending Account plan select tuition reimbursement paid parental leave remote work opportunities paid holidays and vacation time. We also provide ongoing training that is designed to provide maximum success for our employees. Royal Cup is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or another legally protected status. For individuals with disabilities who would like to request an accommodation please contact us at 1-800-366-5836.

About K12 Coalition K12 Coalition provides products and services that help K-12 schools and teachers achieve transformational learning outcomes. We tackle many of today’s toughest education obstacles including teacher certification test preparation professional learning curriculum consulting and strategic planning. K12 Coalition came together when educators with deep experience as teachers school leaders and high-level district administrators observed a genuine need for something better. Our divisions include iteach Passage Preparation Teaching Channel and School Solutions. About Teaching Channel Teaching Channel is a trusted partner and one-stop shop for teacher learning and development. From graduate-level courses and professional development programs to our innovative video platform for self-reflection coaching and exemplar videos we are committed to providing engaging learning positively impacting student achievement and preparing educators for a lifetime of success. Location & Travel Requirements This is a remote position with significant travel expectations visiting schools and district offices during school hours it typically does not require overnight or evening travel. The role requires 50–65% (a minimum of 3 days weekly) travel within the designated territory in addition to potential out-of-state travel for conferences meetings and training sessions. We are currently seeking candidates located in the following key regions to support territory-specific responsibilities: Philadelphia / Camden / Bellmawr Boston Metro Area Washington D.C. / Baltimore Detroit Denver / Aurora / Highlands Ranch / Parker / Centennial Employment Type: Full-Time/Non-Exempt Hours: This is a 40-hour-per-week position with an expectation of approximately 8 hours per day (M-F) within the window of 7:00 am - 6:00 pm CST based on the needs of the role and business. The Opportunity The primary role of the Partner Engagement Advisor is to build relationships with districts unions schools and decision-makers to gain approval for conducting both face-to-face and online recruitment events to promote graduate-level continuing education and professional development courses to K12 educators. The Partner Engagement Advisor will also be familiar with all Teaching Channel products and services to ensure we capitalize on any and all opportunities. The Partner Engagement Advisor will be responsible for researching and understanding the opportunities within their territory including but not limited to: conferences teacher appreciation events and on-site recruitment events. The Advisor will connect with prospects and customers via phone and email. This individual contributor role is accountable for achieving sales benchmarks and profitability goals for B2C and B2B sales. Work requires extensive outbound activities and calls and ongoing nurturing of customer relations. The advisor is responsible for customer growth within assigned division(s) or territory to include but not limited to: The role of the Partner Engagement Advisor will include the following: Establish new partnerships and maintain existing partner relationships in the designated territory. Generate new prospective students. Educate prospects on course content and benefits. Attend designated local regional and national events. Learn additional Teaching Channel products to ensure we are meeting all the needs of districts and schools in the designated territory. The Partner Engagement Advisor reports to the Sr. Director of Customer Experience. What You’ll Do Achieve monthly quarterly and annual sales goals. Successfully perform all functions of the sales cycle with existing and potential customers through effective school visits conference attendance phone and email interactions. Acquire and maintain in-depth knowledge of company products. Develop sales opportunities by researching and identifying prospective customers and districts overcoming objections and establishing and maintaining customer relations. Engage with lapsed customers to discover professional development needs. Develop and present personalized product recommendations based on unique customer profiles. Engage in customer conversations that gain insight into the professional development and continuing education landscape. Efficiently perform all tasks relative to the order intake process. Detail customer interactions in the database and/or CRM system. Enter prospective customer data in the CRM system. Actively generate individual group and district sales. Communicate regularly with internal teams to share opportunities and challenges. Collaborate with Sales and Marketing Teams to continuously enhance and develop innovative marketing and messaging collateral. Work diligently to ensure customer experiences are 100% positive. Other duties as assigned. Who You Are You are a strong intentional relationship builder and collaborative teammate - You have experience creating and maintaining strong customer relationships by actively listening communicating effectively in both verbal and written form and you are able to relate positively and professionally with prospective learners and business colleagues. You take initiative - With exceptional consultative skills you are highly motivated known as a team player and self-starter. You are a life-long learner - Your openness to receiving feedback supports your work in improving upon results. You are driven to work independently while maintaining the utmost integrity. You excel at meeting the needs of customers and the business - You have an ability to think and act strategically and adjust to meet the needs of the business a high attention to detail and the ability to multitask and you are highly organized with strong time management skills. You are a strong presenter with high energy and enthusiasm. Qualifications AAS degree or higher Minimum of 2 years of sales experience preferably in the educational sector Proficient in multiple computer programs and database applications Track record of successful job performance Consultative inside sales of a complex or intangible product offering Why Work with Us We believe in supporting the whole employee by offering a comprehensive benefits package designed to meet diverse needs. Our full-time employee benefits include flexible time off paid parental leave comprehensive medical dental and vision insurance and a 401(k) with company matching. We are committed to fostering a work environment that promotes both personal and professional well-being. Compensation The base salary range for this position is $65000 to $80000 per year. In addition there is a performance-based bonus opportunity of up to $20000 annually contingent upon achieving 100% of the designated quota. As part of our commitment to pay equity new hires are typically brought into the organization at a salary between the salary band minimum and the salary band midpoint depending on qualifications location internal equity and the budgeted amount for the role. Our Selection Process Our selection process typically includes an online application a short phone interview a hiring manager interview and a final interview. Equal Employment Opportunity K12 Coalition is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law. If you need assistance or accommodation during the interview process due to a disability please email us at hr@k12coalition.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process. Protecting Your Job Search: Important Information from K12 Coalition At K12 Coalition we are committed to ensuring a transparent and secure recruitment process. To help you navigate your job search safely please note the following: Official Communication Channels: All correspondence from our recruitment team will come from an official @k12coalition.com email address. We do not use messaging platforms for recruitment purposes. Application Process: We do not extend unsolicited job offers. All open positions are listed on our official Careers Page and any offer will follow a formal interview process. No Upfront Payments: We will never request any form of payment from candidates during the hiring process. This includes fees for training materials background checks or equipment. If you receive any communication that contradicts the above please report it to our HR department at hr@k12coalition.com. Your security is our priority.

Route Optimization Specialist Overview POSITION SUMMARY AND RESPONSIBILITIES The Route Optimization Specialist reports to the Director Field Operations. In this role you will be instrumental in planning and executing initiatives that focus on enhancing delivery route efficiency for our customers and operational divisions. Key responsibilities include: Partner with field managers to understand business needs and challenges related to route scheduling. Utilize routing software and business intelligence to analyze data to maximize operational efficiency. Successfully leverage technology to maintain master data files (SAP and Excel) Analyze performance on a route-by-route basis to identify areas of opportunity. Analyze daily route schedules and test operational rules for continuous improvement of route efficiencies and customer satisfaction. All other duties as assigned. POSITION REQUIREMENTS: Minimum of a High School Diploma (or an equivalent such as a GED) is required. Bachelor’s degree in supply chain (or another related field) preferred. 5 years of experience in Direct Store Delivery (DSD) or similar preferred. Six Sigma or similar certification is preferred. Experience with SAP Power BI and/or routing software is preferred. Ability to be a team player but also work independently with a very strong work ethic. Ability beyond basic skill performance levels with Reading Writing Mathematical & Computer Functions to include: + Ability to read write and interpret basic correspondence. + Ability to perform simple mathematical calculations: add subtract multiply and divide. + Ability to operate basic office equipment: telephone system desktop computers fax and copy machines. + Proficiency with Microsoft Office Software Word Excel PowerPoint Power BI Ability to work occasionally after normal business hours. Ability to travel as required and periodically requiring overnight stay for site visits attend meetings training and other work-related events as scheduled. Some physical requirements include: + Frequent sitting standing walking reaching typing reading talking and hearing. Ability to successfully complete the pre-employment process. COMPANY PROFILE: Royal Cup Inc. is the proven leader in sourcing roasting blending and distributing high-quality coffees and fine teas since 1896 and is the chosen partner for restaurants hotels offices and commuters across the country. We are a family-owned business rooted in a longstanding tradition of coffee roasting excellence that takes pride in our unparalleled dedication to customer care. We are a large privately held national importer roaster and distributor of coffees teas and related products that have been in business for more than 125 years. Royal Cup Inc. currently provides products equipment and service to restaurants hotels convenience stores businesses and individuals throughout the United States and we are growing! At Royal Cup Inc. having a customer-centric focus is not simply a motto our employees believe we each have a responsibility to provide outstanding service to our customers. Our customer-centric focus results in actions we live by that not only retain our current customer base but grow our presence with new high-impact accounts across the country based on exceptional products and service. We believe serving our customers well serves us well. We are results-oriented and strive to not only retain our current customer base but grow our presence with new high-impact accounts across the country by offering exceptional products and service. Royal Cup Coffee and Tea strives to be sustainably minded and a good corporate steward in all business endeavors. It is also what others expect of us – our employees our customers and vendors our local communities and the coffee and tea industry we help represent. This mindset permeates the actions we take today for tomorrow. BENEFITS: Royal Cup Coffee offers a competitive compensation plan and a comprehensive benefits program. On top of being a part of a well-caffeinated team the benefits program includes healthcare dental vision 401(k) company-paid life and disability insurance Flexible Spending Account plan select tuition reimbursement paid parental leave remote work opportunities paid holidays and vacation time. We also provide ongoing training that is designed to provide maximum success for our employees. Royal Cup is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or another legally protected status. For individuals with disabilities who would like to request an accommodation please contact us at 1-800-366-5836.