Remote Customer Support Representative Jobs

ATTN: This is not your typical support center job! At LearnWorlds our Customer Support team is the front line of product intelligence and customer trust. We don’t just answer questions — we diagnose solve and elevate every interaction into a meaningful experience. We're looking for naturally curious problem-solvers who thrive on making complex ideas simple who enjoy collaborating with a team and who get satisfaction from digging into a product learning it deeply and helping others succeed with it. This is an entry-level position ideal for someone who may not have formal tech experience but shows signs of critical thinking intellectual curiosity and the ability to communicate clearly under pressure. You'll work (in English) across email chat phone and live Q&A during webinars helping customers across the globe build online training academies publish courses and deliver exceptional learning experiences. This role operates on pre-set shifts not traditional 9-to-5 hours. That means you’ll have predictability while also enjoying flexibility for personal projects or other commitments during your off-hours. You’ll be supported with mentorship on-the-job training and a culture that encourages feedback fast learning and experimentation. The role is both analytical and creative — think of it as part detective part teacher and part product guru. A day in our Customer Support Squad It’s 6am and today you have the early morning shift - too early but you’ve got this. You set yourself up with a cup of coffee and your day begins by going online on our CRM. It’s a slow start to the day luckily - most of the world is still asleep - and that gives you a chance to slowly dive into work. You check out our support related slack channels and see if there are any ongoing issues from last night that you need to know about. Since you are on slack why not say good morning to everyone? Then you start going through all open discussions with our clients that have been assigned to you. A second cup of coffee might be required before you start sending your responses. At 9am all of the team is on the daily support standup. You have come across a couple of cases that need to be more thoroughly investigated and you ask the team for advice on how to handle them. Problem solved moving forward. Back to work and you have some spare time to identify something that needs to be updated in one of our support resources articles. LearnWorlds product keeps evolving with new features being added every week. Interesting stuff - it never gets boring around here. Your open cases are piling up work is picking up but you have everything under control. You have sent a first answer to everyone acknowledging their question straight away and you are helping them understand how our product works. You get a lot of thank yous and 5-star ratings! There is only one client that is facing a more technical issue. You investigate and decide you need to pass this through to our 2nd layer support team and get back to them as soon as you have an answer. Oh and one of the clients seems to have discovered a bug that you send straight to our Software Engineering team. People on our food slack channel are posting some yummy recipes and that reminds you: Time for a well-deserved break for a snack or early lunch. It’s a Worlds of Learning webinar day today and we have more than 1.500 people joining! Great you are good to go and you start answering any questions they post on Q&A while the webinar is taking place. Webinars are always super useful to us because we get a lot of feedback on our product and we also get a lot of new feature requests. You keep notes and you pass them to our Product Management team. Any sales leads you share with our Sales Development team. One more meeting to go before your shift ends. Our monthly support meeting is today and you get to find out everything about how the team is doing. Metrics and data are valuable you all decide together on future targets and you are off. It's now 2pm. Time’s up. You can close everything down and enjoy the rest of your day. Job done and well done! Key responsibilities Become an expert on the LearnWorlds platform — understand its logic its workflows and how to adapt it to work for many different types of users Provide friendly thoughtful and highly effective support across email chat phone and live webinar Q&As Diagnose problems through structured thinking and product knowledge developing autonomy to only escalate when needed Translate complex platform behaviors into plain language that customers understand — even if they’re not tech-savvy Collaborate with teammates to share insights solve problems and flag issues Work closely with our QA Sales Product Management CSM Training and Software Development teams Occasionally lead 1:1 support demos to guide users through specific setups or workflows Requirements We care more about how you think than where you’ve worked. Ideal candidates may have backgrounds in retail hospitality tutoring freelance tech tinkering or other unexpected places. What matters is your ability to learn fast and your drive to help others. Fluent English speaker with excellent verbal comprehension and written clarity Curious analytical and energized by live problem-solving Can take a technical concept and explain it in a way your grandmother would understand Calm under pressure able to troubleshoot in real-time during a webinar or support call Highly coachable — you actively seek feedback and use it to improve quickly Quick learner with strong memory and retention of complex workflows and platform logic Strong time management — you respect shifts deadlines and the customer’s time Ready to dive into LearnWorlds' features customers and community — you do your homework Bonus: Familiarity with SaaS tools support platforms or LMS products Benefits Private life and health insurance plan Fully remote work if you prefer to work from home apart from when we have team meetings a few times per year Your personal annual training budget An annual home office allowance to set up your personal space Company laptop 23 days of paid time off 3 early summer Fridays in July and August A free LearnWorlds School to build and sell your own courses Work in one of the globally top 5 e-learning courses platform An opportunity to grow alongside us and shape the look and feel of tomorrow's e-learning An entrepreneurial international and highly motivated team with a flat hierarchy that will both challenge you and help you reach your highest potential Annual company retreats (see the video of our latest retreat).

"Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs but promotes jobs on LinkedIn on behalf of its direct clients recruitment ad agencies and marketing partners. Lensa partners with DirectEmployers to promote this job for ECP. Clicking ""Apply Now"" or ""Read more"" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 6500 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products. As a Customer Support Representative you will provide customer service over the phone through email and ECP’s ticketing system via remote connection. Provide support to ECP’s end users as the first point of contact for questions troubleshooting and any issues that may arise Follow best practices for resolving tickets with customers by: Clarifying the customer’s reason for a support request Determining the cause of any problems Selecting and explaining the best solution to solve the problem Expediting correction or adjustment Following up to ensure resolution Maintain customer records by updating account information in HubSpot Follow best practices for documentation in ECP’s ticketing system Contribute to company-wide initiatives such as adopting new technologies updating product documentation and providing support for launching new products Become a product expert be someone your teammates can turn to provide product enhancement ideas to our Product Management team Contribute to team goals by accomplishing related tasks accurately and in a timely manner Participate in ECP’s rotating on-call schedule to ensure our customers receive support if needed after standard business hours Consistently meet performance metrics and KPIs Requirements Customer Service Experience Software experience experience with eMARs EHRs or other healthcare-related technologies is preferred Strong problem-solving capabilities Excellent verbal and written communication skills Bachelor or Associate's degree preferred A remote work environment that is compliant with cybersecurity and other company workplace policies Work Hours / Schedule: The regular work hours will be 10:30 am CT (8:30 am PT 9:30 am MT 11:30 am ET) to 7:00 pm CT (5:00 pm PT 6:00 pm MT 8:00 pm ET) Monday through Friday. Support team members are required to participate in the on-call/after-hours rotational schedule If you have questions about this posting please contact support@lensa.com"

"Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs but promotes jobs on LinkedIn on behalf of its direct clients recruitment ad agencies and marketing partners. Lensa partners with DirectEmployers to promote this job for ECP. Clicking ""Apply Now"" or ""Read more"" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 6500 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products. As a Customer Support Representative you will provide customer service over the phone through email and ECP’s ticketing system via remote connection. Provide support to ECP’s end users as the first point of contact for questions troubleshooting and any issues that may arise Follow best practices for resolving tickets with customers by: Clarifying the customer’s reason for a support request Determining the cause of any problems Selecting and explaining the best solution to solve the problem Expediting correction or adjustment Following up to ensure resolution Maintain customer records by updating account information in HubSpot Follow best practices for documentation in ECP’s ticketing system Contribute to company-wide initiatives such as adopting new technologies updating product documentation and providing support for launching new products Become a product expert be someone your teammates can turn to provide product enhancement ideas to our Product Management team Contribute to team goals by accomplishing related tasks accurately and in a timely manner Participate in ECP’s rotating on-call schedule to ensure our customers receive support if needed after standard business hours Consistently meet performance metrics and KPIs Requirements Customer Service Experience Software experience experience with eMARs EHRs or other healthcare-related technologies is preferred Strong problem-solving capabilities Excellent verbal and written communication skills Bachelor or Associate's degree preferred A remote work environment that is compliant with cybersecurity and other company workplace policies Work Hours / Schedule: The regular work hours will be 10:30 am CT (8:30 am PT 9:30 am MT 11:30 am ET) to 7:00 pm CT (5:00 pm PT 6:00 pm MT 8:00 pm ET) Monday through Friday. Support team members are required to participate in the on-call/after-hours rotational schedule If you have questions about this posting please contact support@lensa.com"

"Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs but promotes jobs on LinkedIn on behalf of its direct clients recruitment ad agencies and marketing partners. Lensa partners with DirectEmployers to promote this job for ECP. Clicking ""Apply Now"" or ""Read more"" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 6500 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products. As a Customer Support Representative you will provide customer service over the phone through email and ECP’s ticketing system via remote connection. Provide support to ECP’s end users as the first point of contact for questions troubleshooting and any issues that may arise Follow best practices for resolving tickets with customers by: Clarifying the customer’s reason for a support request Determining the cause of any problems Selecting and explaining the best solution to solve the problem Expediting correction or adjustment Following up to ensure resolution Maintain customer records by updating account information in HubSpot Follow best practices for documentation in ECP’s ticketing system Contribute to company-wide initiatives such as adopting new technologies updating product documentation and providing support for launching new products Become a product expert be someone your teammates can turn to provide product enhancement ideas to our Product Management team Contribute to team goals by accomplishing related tasks accurately and in a timely manner Participate in ECP’s rotating on-call schedule to ensure our customers receive support if needed after standard business hours Consistently meet performance metrics and KPIs Requirements Customer Service Experience Software experience experience with eMARs EHRs or other healthcare-related technologies is preferred Strong problem-solving capabilities Excellent verbal and written communication skills Bachelor or Associate's degree preferred A remote work environment that is compliant with cybersecurity and other company workplace policies Work Hours / Schedule: The regular work hours will be 10:30 am CT (8:30 am PT 9:30 am MT 11:30 am ET) to 7:00 pm CT (5:00 pm PT 6:00 pm MT 8:00 pm ET) Monday through Friday. Support team members are required to participate in the on-call/after-hours rotational schedule If you have questions about this posting please contact support@lensa.com"

ATTN: This is not your typical support center job! At LearnWorlds our Customer Support team is the front line of product intelligence and customer trust. We don’t just answer questions — we diagnose solve and elevate every interaction into a meaningful experience. We're looking for naturally curious problem-solvers who thrive on making complex ideas simple who enjoy collaborating with a team and who get satisfaction from digging into a product learning it deeply and helping others succeed with it. This is an entry-level position ideal for someone who may not have formal tech experience but shows signs of critical thinking intellectual curiosity and the ability to communicate clearly under pressure. You'll work (in English) across email chat phone and live Q&A during webinars helping customers across the globe build online training academies publish courses and deliver exceptional learning experiences. This role operates on pre-set shifts not traditional 9-to-5 hours. That means you’ll have predictability while also enjoying flexibility for personal projects or other commitments during your off-hours. You’ll be supported with mentorship on-the-job training and a culture that encourages feedback fast learning and experimentation. The role is both analytical and creative — think of it as part detective part teacher and part product guru. A day in our Customer Support Squad It’s 6am and today you have the early morning shift - too early but you’ve got this. You set yourself up with a cup of coffee and your day begins by going online on our CRM. It’s a slow start to the day luckily - most of the world is still asleep - and that gives you a chance to slowly dive into work. You check out our support related slack channels and see if there are any ongoing issues from last night that you need to know about. Since you are on slack why not say good morning to everyone? Then you start going through all open discussions with our clients that have been assigned to you. A second cup of coffee might be required before you start sending your responses. At 9am all of the team is on the daily support standup. You have come across a couple of cases that need to be more thoroughly investigated and you ask the team for advice on how to handle them. Problem solved moving forward. Back to work and you have some spare time to identify something that needs to be updated in one of our support resources articles. LearnWorlds product keeps evolving with new features being added every week. Interesting stuff - it never gets boring around here. Your open cases are piling up work is picking up but you have everything under control. You have sent a first answer to everyone acknowledging their question straight away and you are helping them understand how our product works. You get a lot of thank yous and 5-star ratings! There is only one client that is facing a more technical issue. You investigate and decide you need to pass this through to our 2nd layer support team and get back to them as soon as you have an answer. Oh and one of the clients seems to have discovered a bug that you send straight to our Software Engineering team. People on our food slack channel are posting some yummy recipes and that reminds you: Time for a well-deserved break for a snack or early lunch. It’s a Worlds of Learning webinar day today and we have more than 1.500 people joining! Great you are good to go and you start answering any questions they post on Q&A while the webinar is taking place. Webinars are always super useful to us because we get a lot of feedback on our product and we also get a lot of new feature requests. You keep notes and you pass them to our Product Management team. Any sales leads you share with our Sales Development team. One more meeting to go before your shift ends. Our monthly support meeting is today and you get to find out everything about how the team is doing. Metrics and data are valuable you all decide together on future targets and you are off. It's now 2pm. Time’s up. You can close everything down and enjoy the rest of your day. Job done and well done! Key responsibilities Become an expert on the LearnWorlds platform — understand its logic its workflows and how to adapt it to work for many different types of users Provide friendly thoughtful and highly effective support across email chat phone and live webinar Q&As Diagnose problems through structured thinking and product knowledge developing autonomy to only escalate when needed Translate complex platform behaviors into plain language that customers understand — even if they’re not tech-savvy Collaborate with teammates to share insights solve problems and flag issues Work closely with our QA Sales Product Management CSM Training and Software Development teams Occasionally lead 1:1 support demos to guide users through specific setups or workflows Requirements We care more about how you think than where you’ve worked. Ideal candidates may have backgrounds in retail hospitality tutoring freelance tech tinkering or other unexpected places. What matters is your ability to learn fast and your drive to help others. Fluent English speaker with excellent verbal comprehension and written clarity Curious analytical and energized by live problem-solving Can take a technical concept and explain it in a way your grandmother would understand Calm under pressure able to troubleshoot in real-time during a webinar or support call Highly coachable — you actively seek feedback and use it to improve quickly Quick learner with strong memory and retention of complex workflows and platform logic Strong time management — you respect shifts deadlines and the customer’s time Ready to dive into LearnWorlds' features customers and community — you do your homework Bonus: Familiarity with SaaS tools support platforms or LMS products Benefits Private life and health insurance plan Fully remote work if you prefer to work from home apart from when we have team meetings a few times per year Your personal annual training budget An annual home office allowance to set up your personal space Company laptop 23 days of paid time off 3 early summer Fridays in July and August A free LearnWorlds School to build and sell your own courses Work in one of the globally top 5 e-learning courses platform An opportunity to grow alongside us and shape the look and feel of tomorrow's e-learning An entrepreneurial international and highly motivated team with a flat hierarchy that will both challenge you and help you reach your highest potential Annual company retreats (see the video of our latest retreat).

ATTN: This is not your typical support center job! At LearnWorlds our Customer Support team is the front line of product intelligence and customer trust. We don’t just answer questions — we diagnose solve and elevate every interaction into a meaningful experience. We're looking for naturally curious problem-solvers who thrive on making complex ideas simple who enjoy collaborating with a team and who get satisfaction from digging into a product learning it deeply and helping others succeed with it. This is an entry-level position ideal for someone who may not have formal tech experience but shows signs of critical thinking intellectual curiosity and the ability to communicate clearly under pressure. You'll work (in English) across email chat phone and live Q&A during webinars helping customers across the globe build online training academies publish courses and deliver exceptional learning experiences. This role operates on pre-set shifts not traditional 9-to-5 hours. That means you’ll have predictability while also enjoying flexibility for personal projects or other commitments during your off-hours. You’ll be supported with mentorship on-the-job training and a culture that encourages feedback fast learning and experimentation. The role is both analytical and creative — think of it as part detective part teacher and part product guru. A day in our Customer Support Squad It’s 6am and today you have the early morning shift - too early but you’ve got this. You set yourself up with a cup of coffee and your day begins by going online on our CRM. It’s a slow start to the day luckily - most of the world is still asleep - and that gives you a chance to slowly dive into work. You check out our support related slack channels and see if there are any ongoing issues from last night that you need to know about. Since you are on slack why not say good morning to everyone? Then you start going through all open discussions with our clients that have been assigned to you. A second cup of coffee might be required before you start sending your responses. At 9am all of the team is on the daily support standup. You have come across a couple of cases that need to be more thoroughly investigated and you ask the team for advice on how to handle them. Problem solved moving forward. Back to work and you have some spare time to identify something that needs to be updated in one of our support resources articles. LearnWorlds product keeps evolving with new features being added every week. Interesting stuff - it never gets boring around here. Your open cases are piling up work is picking up but you have everything under control. You have sent a first answer to everyone acknowledging their question straight away and you are helping them understand how our product works. You get a lot of thank yous and 5-star ratings! There is only one client that is facing a more technical issue. You investigate and decide you need to pass this through to our 2nd layer support team and get back to them as soon as you have an answer. Oh and one of the clients seems to have discovered a bug that you send straight to our Software Engineering team. People on our food slack channel are posting some yummy recipes and that reminds you: Time for a well-deserved break for a snack or early lunch. It’s a Worlds of Learning webinar day today and we have more than 1.500 people joining! Great you are good to go and you start answering any questions they post on Q&A while the webinar is taking place. Webinars are always super useful to us because we get a lot of feedback on our product and we also get a lot of new feature requests. You keep notes and you pass them to our Product Management team. Any sales leads you share with our Sales Development team. One more meeting to go before your shift ends. Our monthly support meeting is today and you get to find out everything about how the team is doing. Metrics and data are valuable you all decide together on future targets and you are off. It's now 2pm. Time’s up. You can close everything down and enjoy the rest of your day. Job done and well done! Key responsibilities Become an expert on the LearnWorlds platform — understand its logic its workflows and how to adapt it to work for many different types of users Provide friendly thoughtful and highly effective support across email chat phone and live webinar Q&As Diagnose problems through structured thinking and product knowledge developing autonomy to only escalate when needed Translate complex platform behaviors into plain language that customers understand — even if they’re not tech-savvy Collaborate with teammates to share insights solve problems and flag issues Work closely with our QA Sales Product Management CSM Training and Software Development teams Occasionally lead 1:1 support demos to guide users through specific setups or workflows Requirements We care more about how you think than where you’ve worked. Ideal candidates may have backgrounds in retail hospitality tutoring freelance tech tinkering or other unexpected places. What matters is your ability to learn fast and your drive to help others. Fluent English speaker with excellent verbal comprehension and written clarity Curious analytical and energized by live problem-solving Can take a technical concept and explain it in a way your grandmother would understand Calm under pressure able to troubleshoot in real-time during a webinar or support call Highly coachable — you actively seek feedback and use it to improve quickly Quick learner with strong memory and retention of complex workflows and platform logic Strong time management — you respect shifts deadlines and the customer’s time Ready to dive into LearnWorlds' features customers and community — you do your homework Bonus: Familiarity with SaaS tools support platforms or LMS products Benefits Private life and health insurance plan Fully remote work if you prefer to work from home apart from when we have team meetings a few times per year Your personal annual training budget An annual home office allowance to set up your personal space Company laptop 23 days of paid time off 3 early summer Fridays in July and August A free LearnWorlds School to build and sell your own courses Work in one of the globally top 5 e-learning courses platform An opportunity to grow alongside us and shape the look and feel of tomorrow's e-learning An entrepreneurial international and highly motivated team with a flat hierarchy that will both challenge you and help you reach your highest potential Annual company retreats (see the video of our latest retreat).

"Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs but promotes jobs on LinkedIn on behalf of its direct clients recruitment ad agencies and marketing partners. Lensa partners with DirectEmployers to promote this job for ECP. Clicking ""Apply Now"" or ""Read more"" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 6500 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products. As a Customer Support Representative you will provide customer service over the phone through email and ECP’s ticketing system via remote connection. Provide support to ECP’s end users as the first point of contact for questions troubleshooting and any issues that may arise Follow best practices for resolving tickets with customers by: Clarifying the customer’s reason for a support request Determining the cause of any problems Selecting and explaining the best solution to solve the problem Expediting correction or adjustment Following up to ensure resolution Maintain customer records by updating account information in HubSpot Follow best practices for documentation in ECP’s ticketing system Contribute to company-wide initiatives such as adopting new technologies updating product documentation and providing support for launching new products Become a product expert be someone your teammates can turn to provide product enhancement ideas to our Product Management team Contribute to team goals by accomplishing related tasks accurately and in a timely manner Participate in ECP’s rotating on-call schedule to ensure our customers receive support if needed after standard business hours Consistently meet performance metrics and KPIs Requirements Customer Service Experience Software experience experience with eMARs EHRs or other healthcare-related technologies is preferred Strong problem-solving capabilities Excellent verbal and written communication skills Bachelor or Associate's degree preferred A remote work environment that is compliant with cybersecurity and other company workplace policies Work Hours / Schedule: The regular work hours will be 10:30 am CT (8:30 am PT 9:30 am MT 11:30 am ET) to 7:00 pm CT (5:00 pm PT 6:00 pm MT 8:00 pm ET) Monday through Friday. Support team members are required to participate in the on-call/after-hours rotational schedule If you have questions about this posting please contact support@lensa.com"

Job Overview We are seeking a dedicated and enthusiastic Customer Support Representative to join our dynamic team. This role is essential in providing exceptional service to our clients and ensuring their needs are met efficiently. The ideal candidate will possess strong communication skills and a passion for helping others with the ability to handle inquiries across various channels including phone email and chat. Responsibilities Respond promptly to customer inquiries via phone email and chat ensuring a high level of customer satisfaction. Assist customers with product information order status and troubleshooting issues. Maintain accurate records of customer interactions and transactions through data entry. Conduct outbound calling to follow up on customer inquiries or feedback as needed. Collaborate with team members to resolve complex customer issues effectively. Utilize Microsoft Office and other computer software to manage customer information and reports. Uphold company policies regarding cash handling and ensure secure transactions when necessary. Provide insights and feedback on customer trends to improve service delivery. Skills Proficient in English multilingual or bilingual skills are highly desirable. Strong background in customer support or client services preferably with call center experience. Excellent communication skills with a focus on phone etiquette and active listening. Ability to analyze customer needs and provide appropriate solutions. Familiarity with data entry processes and maintaining accurate records. Competent in using Microsoft Office applications and other relevant computer skills. Typing proficiency for efficient documentation of customer interactions. Sales experience is a plus enhancing the ability to upsell products or services when appropriate. Join our team as a Customer Support Representative where your skills will contribute significantly to our mission of delivering outstanding service! Job Types: Full-time Part-time Pay: $7000.00 - $12000.00 per month Expected hours: 40 per week Benefits: Flexible schedule Health insurance Vision insurance Work from home Work Location: Remote

"Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs but promotes jobs on LinkedIn on behalf of its direct clients recruitment ad agencies and marketing partners. Lensa partners with DirectEmployers to promote this job for ECP. Clicking ""Apply Now"" or ""Read more"" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 6500 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products. As a Customer Support Representative you will provide customer service over the phone through email and ECP’s ticketing system via remote connection. Provide support to ECP’s end users as the first point of contact for questions troubleshooting and any issues that may arise Follow best practices for resolving tickets with customers by: Clarifying the customer’s reason for a support request Determining the cause of any problems Selecting and explaining the best solution to solve the problem Expediting correction or adjustment Following up to ensure resolution Maintain customer records by updating account information in HubSpot Follow best practices for documentation in ECP’s ticketing system Contribute to company-wide initiatives such as adopting new technologies updating product documentation and providing support for launching new products Become a product expert be someone your teammates can turn to provide product enhancement ideas to our Product Management team Contribute to team goals by accomplishing related tasks accurately and in a timely manner Participate in ECP’s rotating on-call schedule to ensure our customers receive support if needed after standard business hours Consistently meet performance metrics and KPIs Requirements Customer Service Experience Software experience experience with eMARs EHRs or other healthcare-related technologies is preferred Strong problem-solving capabilities Excellent verbal and written communication skills Bachelor or Associate's degree preferred A remote work environment that is compliant with cybersecurity and other company workplace policies Work Hours / Schedule: The regular work hours will be 10:30 am CT (8:30 am PT 9:30 am MT 11:30 am ET) to 7:00 pm CT (5:00 pm PT 6:00 pm MT 8:00 pm ET) Monday through Friday. Support team members are required to participate in the on-call/after-hours rotational schedule If you have questions about this posting please contact support@lensa.com"

"Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs but promotes jobs on LinkedIn on behalf of its direct clients recruitment ad agencies and marketing partners. Lensa partners with DirectEmployers to promote this job for ECP. Clicking ""Apply Now"" or ""Read more"" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 6500 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products. As a Customer Support Representative you will provide customer service over the phone through email and ECP’s ticketing system via remote connection. Provide support to ECP’s end users as the first point of contact for questions troubleshooting and any issues that may arise Follow best practices for resolving tickets with customers by: Clarifying the customer’s reason for a support request Determining the cause of any problems Selecting and explaining the best solution to solve the problem Expediting correction or adjustment Following up to ensure resolution Maintain customer records by updating account information in HubSpot Follow best practices for documentation in ECP’s ticketing system Contribute to company-wide initiatives such as adopting new technologies updating product documentation and providing support for launching new products Become a product expert be someone your teammates can turn to provide product enhancement ideas to our Product Management team Contribute to team goals by accomplishing related tasks accurately and in a timely manner Participate in ECP’s rotating on-call schedule to ensure our customers receive support if needed after standard business hours Consistently meet performance metrics and KPIs Requirements Customer Service Experience Software experience experience with eMARs EHRs or other healthcare-related technologies is preferred Strong problem-solving capabilities Excellent verbal and written communication skills Bachelor or Associate's degree preferred A remote work environment that is compliant with cybersecurity and other company workplace policies Work Hours / Schedule: The regular work hours will be 10:30 am CT (8:30 am PT 9:30 am MT 11:30 am ET) to 7:00 pm CT (5:00 pm PT 6:00 pm MT 8:00 pm ET) Monday through Friday. Support team members are required to participate in the on-call/after-hours rotational schedule If you have questions about this posting please contact support@lensa.com"