Remote IT Support Jobs

Permanently 100% Remote Must be East Coast Job Title: Remote IT Support - $70-$90k (Internal Security) Salary: $70-$90k Base + Benefits 401k Requirements: SaaS Support Internal Employees + Some Security Tools Like SOC Vanta Based in beautiful Providence RI we offer an intuitive web-based CRM for financial advisors. Our CRM makes it incredibly easy for everyone from solo financial advisors to enterprise firms to manage their current book of business and increase their sales. Our software integrates with leading FinTech brands. It enables them to manage their book of business streamline their workflow and grow their practice. We just closed our Series B for $30MM have been in business since 2012 and have 52 employees. We are REMOTE first and our team is distributed throughout the country. Due to growth we are actively hiring a Remote IT Support Specialist with the following experience: Support internal employees using JAMF Avast (virus protection) Slack G Suite SSO VPN Occasionally help on special security projects using SOC SOC 2 and Vanta SaaS experience strongly preferred This role is mostly supporting internal employees with their IT needs. We do have some special projects and security-related work but it's a smaller portion of the position. For that reason experience with SOC SOC 2 or Vanta is a huge plus! Also - we're big on promoting people from within. We have several employees that have started their career in similar positions and have been promoted into other positions. If you have this experience please apply immediately. We are actively interviewing this week and next for this high profile position. Top Reasons to Work with Us Remote: Permanently 100% Remote Compensation: $70-$90k Base + Benefits 401k Ownership: Take ownership of our DevOps lifecycle Culture: Modern supportive start-up culture What You Will Be Doing Support internal employees with their IT needs This includes JAMF Avast (virus protection) Slack G Suite SSO VPN Occasionally assist the CTO with special projects in the security realm including software for logging metrics permissions and access What You Need for this Position Must Have Experience supporting employees using JAMF Avast (virus protection) Slack G Suite SSO and/or VPN Experience with SOC and/or SOC 2 Experience working for SaaS companies Nice To Have Vanta What's In It for You Remote IT Support - $70-$90k (Internal Security) Permanently remote Vacation/PTO Medical Dental Vision 401k Benefits Vacation/PTO Medical Dental Vision 401k Bonus So if you are a Remote IT Support - $70-$90k (Internal Security) with experience please apply today! Colorado employees will receive paid sick leave. For additional information about available benefits please contact Matt Abbasfard Email Your Resume In Word To Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply but you may also: matt.abbasfard@cybercoders.com Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : MA5-1780836 in the email subject line for your application to be considered. Matt Abbasfard - Lead Recruiter For this position you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 01/09/2024 and applications will be accepted on an ongoing basis until the position is filled or closed. CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex age sexual orientation gender identity or expression national origin ancestry citizenship genetic information registered domestic partner status marital status status as a crime victim disability protected veteran status or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law including but not limited to the Los Angeles County Fair Chance Ordinance the San Francisco Fair Chance Ordinance and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.

Job Description: Provides hardware software and systems support for BrightSpring’s employees. Responsible for coordinating delivery of services to internal users and collaborates with cross-functional teams to ensure IT services are operational. Acts as a point of contact for incident escalations and works both collaboratively and independently to triage and resolve IT issues. Essential Responsibilities Provides resolution of technology problems that are escalated from Level 1 Service Desk. Provides assistance and direction to Level 1 Service Desk analysts as needed. Monitors outstanding issues to ensure both response and resolution times are met. Addresses escalates and guides the progress of IT requests for customized applications with exceptional attention to follow-through. Acts as backup for the BrightSpring Genius Bar by being fully versed on all IT solutions. Motivates the team and stakeholders to act without direct authority. Provides status updates to Information Technology management and functional areas regarding unresolved requests and system outages Acts as a liaison between Support Center end users technical support staff and Information Technology management Performs software installations and data backup and recovery for end users Leads and assists on various projects regarding new applications or technology. Creates and maintains knowledgebase articles. All other duties as assigned. Position Requirements Education and Experience Associate Degree in related field or equivalent experience preferred Minimum of 2 years experience in a customer support environment with proven desktop technical and training skills including experience supporting resources at all levels in an organization. Professional Certifications such as Net+ CCNA Collab CCNE HDI or ITIL is a plus Experience with Active Directory remote desktop tools and ticketing systems Experience with Microsoft Office products Outlook and Microsoft Windows 10 and Office365 required Experience with RingCentral and NICE InContact is a plus. Knowledge Skills and Abilities Expert knowledge of software hardware systems and applications used by BrightSpring associates. Excellent analytical and problem-solving skills to diagnose and resolve related problems. Able to interact effectively with Executive and all other levels of BrightSpring employees. Able to work efficiently on multiple tasks and projects at any given time. Strong technical analytical and critical thinking skills Travel Requirements As necessary to Corporate Offices Data Center locations Work Environment Standard office environment. Job Types: Full-time Contract Pay: From $23.00 per hour Application Question(s): Do you have ITIL 4 Foundations certification ? This is a part time weekend position with it being 12 hour shifts Friday 11 PM EST to Saturday 11 AM EST and Saturday 11 PM EST to Sunday at 11 AM EST. are you okay with that Work Location: Remote

Job Description: Provides hardware software and systems support for BrightSpring’s employees. Responsible for coordinating delivery of services to internal users and collaborates with cross-functional teams to ensure IT services are operational. Acts as a point of contact for incident escalations and works both collaboratively and independently to triage and resolve IT issues. Essential Responsibilities Provides resolution of technology problems that are escalated from Level 1 Service Desk. Provides assistance and direction to Level 1 Service Desk analysts as needed. Monitors outstanding issues to ensure both response and resolution times are met. Addresses escalates and guides the progress of IT requests for customized applications with exceptional attention to follow-through. Acts as backup for the BrightSpring Genius Bar by being fully versed on all IT solutions. Motivates the team and stakeholders to act without direct authority. Provides status updates to Information Technology management and functional areas regarding unresolved requests and system outages Acts as a liaison between Support Center end users technical support staff and Information Technology management Performs software installations and data backup and recovery for end users Leads and assists on various projects regarding new applications or technology. Creates and maintains knowledgebase articles. All other duties as assigned. Position Requirements Education and Experience Associate Degree in related field or equivalent experience preferred Minimum of 2 years experience in a customer support environment with proven desktop technical and training skills including experience supporting resources at all levels in an organization. Professional Certifications such as Net+ CCNA Collab CCNE HDI or ITIL is a plus Experience with Active Directory remote desktop tools and ticketing systems Experience with Microsoft Office products Outlook and Microsoft Windows 10 and Office365 required Experience with RingCentral and NICE InContact is a plus. Knowledge Skills and Abilities Expert knowledge of software hardware systems and applications used by BrightSpring associates. Excellent analytical and problem-solving skills to diagnose and resolve related problems. Able to interact effectively with Executive and all other levels of BrightSpring employees. Able to work efficiently on multiple tasks and projects at any given time. Strong technical analytical and critical thinking skills Travel Requirements As necessary to Corporate Offices Data Center locations Work Environment Standard office environment. Job Types: Full-time Contract Pay: From $23.00 per hour Application Question(s): Do you have ITIL 4 Foundations certification ? This is a part time weekend position with it being 12 hour shifts Friday 11 PM EST to Saturday 11 AM EST and Saturday 11 PM EST to Sunday at 11 AM EST. are you okay with that Work Location: Remote

Under general direction of the VP Network Infrastructure and Data Security this role provides leadership in the form of project and department management by providing direction training and support with a high level of customer support. Provide general applications support and training to end-users. This includes telephone desk-side and walk-around support as well as formal informal and one-on-one training. Ensure that proper staffing levels are in place to support the needs of the Credit Union. This role is responsible for understanding and obtaining the IT needs for the credit union’s business departments. The IT Support Manager will make recommendations that align with the credit union’s vision and ensures those technologies are implemented and staff is developed appropriately. By leading the IT Operations functional area the IT Support Manager will manage internal development projects. The IT Support Manager also ensures that the IT Operations staff is meeting responsibilities deadlines and properly serving internal customers. Responsibilities Supervise coordinate and prioritize the activities of the IT Support staff. Ensure proper documentation is composed for work by the IT Support staff. Perform administrative support for IT Support staff including timesheets overtime management vacation requests and performance management. Oversees IT Support tracking system assuring problem management resolution meets service level expectations. Ensure IT Support calls and e-mails are handled in a timely manner. Produce tracking reports for department managers addressing IT resources that have been allocated to each department. Provide feedback and coaching to department staff in the performance of their duties and assist them where possible in handling more difficult questions and issues. Work with other departments and management to ensure IT Support related items are proactively identified and controlled. Develop train cross-train and retain high quality personnel as it relates to each function within the IT department. Supervise IT Support personnel in a manner that maximizes individual job performance. Ensure proper staffing levels are available to meet the needs of the credit union. Setting an example for subordinates and credit union staff through conduct and professional demeanor during office times and at other credit union related functions. Maintain a positive and pleasant work environment for staff resulting in a low turn-over rate. Oversee inventory of workstation hardware and software including computers laptops printers scanners fax machines mobile devices and software licensing. Work with Management to identify equipment that is outdated fully depreciated and in need of replacement. Work with Procurement Department to review IT related purchase requests and to identify equipment needs and costs. Assist in the annual budgeting process of identify equipment to be replaced each fiscal year. Ensure Microsoft Desktop OS and Office licensing is adequate. Be a contributing member of various project teams with the possibility of multiple team projects overlapping. Manager your time and productivity to ensure projects stay on task in time cost and scope. Effectively work with project manager and stakeholders maintaining communications. Treats all co-workers and members with respect. Support and participate in continuous improvement activities. Representing the Credit Union in a positive and professional manner. Maintains member and other sensitive information with confidentiality. Other related duties as assigned. Minimum Qualifications Experience producing reports & documenting technical procedures 3 to 5 years IT experience 1 to 3 years supervisory or managerial experience in IT Experience obtaining business requirements to develop user reports Ability to analyze data for trending or projection purposes Knowledge of information systems operations processing systems implementations application development and project management methodologies and techniques. Excellent communications and interpersonal skills and ability to work effectively with all organizational levels. Able to work on multiple projects/priorities in a deadline-driven environment and adapt quickly to change. Demonstrated ability to maintain a member service focus and attitude at all times. A wide degree of creativity an d latitude is expected. Practical experience in lieu of certification. Preferred Qualifications 5+ years supervising within IT. 3 to 5 years financial services industry experience a financial institution. Familiarity with financial institution core applications. Knowledge of TCP/IP networking Microsoft Active Directory and other Microsoft technologies. Understanding querying methods and structures 3+ years of customer service and/or technical support experience preferably in a help desk/call center environment. Strong computer hardware and software experience. A+ Network+ MCP ITIL or equivalent industry experience. Project Management Certification. Bachelor’s Degree or related experience in Computer Sciences Information Technology Analytics or relevant field. Education: High School or Equivalent Website: nuvisionfederal.com/careers Pay scale by applicable geographic location: Alaska: Min $89119.24 - Mid $111399.05 - Max $133678.86 Southern California: Min $85845.47 - Mid $107306.84 - Max $128768.20 The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of applicable experience within the job the type of years and applicable experience within the industry job related training/education etc. California Employee Privacy Notice https://nuvisionfederal.com/disclosures/ccpa/ Benefits Medical Dental Vision Life Insurance Flexible Spending Account 401(k) Matching Paid Time Off Training Provided Tuition Reimbursement

Job description Our client is growing their client base and we are inviting a passionate Senior IT Support Specialist to come join our team! Also known as an Implementation Support Specialists ensure a smooth experience throughout the client implementation process. Implementation Support Specialists work both behind the scenes and directly with clients to gather requirements and deliver on-time results. This is an ideal position for someone who enjoys teaching technical concepts during an implementation process to a variety of audiences. They are an innovative company that evolves quickly so come ready to learn at a fast pace! About Us: FCA is a business Development firm. As a leading provider of business solutions we understand that one of the biggest concerns for businesses is to cut costs while maintaining high standards of quality. Our products and services are designed to help you achieve both these goals providing you with cost-effective solutions that don't compromise on quality. FCA works directly with Estreet Security. Essential Duties Work troubleshoot close and/or route ITA tickets for assigned implementation clients Research tickets and provide correct and timely solutions apply proper rules and settings Provide correct and timely updates on project deliverables as requested Conduct training as requested Complete initial and ongoing product configuration Schedule and deploy maintenance release packets Deploy quarterly updates and installation packets Complete database configuration settings after Practice database setup is completed Conduct requirements gathering for project deliverables for assigned products and clients Complete testing/deployment for assigned tasks modules and products Seek overall process improvements for client transition period (from Implementations to Client Services) Administer smooth client transitions from Implementations to Support communicating effectively between both departments Other duties as assigned Education and/or Experience Needed BS/BA in Healthcare or Computer/IT related degree preferred 2+ years’ experience in healthcare IT industry RCM Qualifications You Must Have Basic-to-Intermediate level knowledge of SQL database environments and code trouble-shooting preferred Excellent verbal and written communication skills Ability to work independently to meet deadlines and manage multiple projects Strong interpersonal and organization skills Excellent problem-solving skills Proven client relations ability Flexibility to work with internal groups and external users Must be a self-starter Proven ability to research and resolve complex technical issues Employment Type Full-Time Remote Reporting Structure Director of Implementation We are an equal-opportunity employer and do not discriminate because of race color religion sex national origin ancestry marital status veteran status age disability sexual orientation or gender identity or expression or any other legally protected category. We are an E-Verify Employer in the United States. Job Type: Full-time Pay: $115000.00 - $160000.00 per year Benefits: 401(k) Health insurance Paid time off Language: English (Required) Work Location: Remote

The analyst will work with the development infrastructure and support teams to help evaluate bug causes their fixes and their testing. The analyst will help manage the various environments (database web and application servers) used for development testing and releases. They will coordinate the use of these different environments assigning them to teams and individuals as needed. This includes managing the schedules and requesting/supplying environment refreshes/resets. The analyst will help create and manage Azure DevOps releases. This includes overseeing deployments and their tasks. The analyst will be responsible for creating and managing tickets to cover production support. This includes working with Change and Release control to adhere to SOX and regulatory procedures. The analyst will communicate with the application users both about the general status of the systems and about specific items they have raised. The analyst will become familiar with the applications and the business processes to be able to write and run test and release plans. The analyst will assist with infrastructure projects helping assess and address the impact of these on the application suite and user base. This includes Disaster Recovery testing (scheduling overseeing documenting.) The analyst will create and maintain documentation for applications processes and projects. The analyst will look for and recommend process improvements and workflow automations. The analyst will maintain a workboard (in Asana) to keep management and project leaders informed of status efforts and problems. The analyst will attend meetings as scheduled. The analyst will generally work on a US East Coast schedule (ET 09:00 – 05:00) Required Skills Experience with Microsoft Azure Dev Ops especially with its deployment process (pipelines builds repository) Strong communication skills both with end-users and with development groups Organizational skills to prioritize tasks and adhere to deadlines Understanding of server and network architecture Understanding of web development structures Understanding of relational database concepts and structures Familiarity with development testing and release cycles in an Agile development environment Self-motivation to pro-actively initiate pursue and complete problem solving Attention to detail and dedication to precision Comfort with reading and writing requirements and test scripts Willingness to occasionally work outside of regular business hours for critical production support issues Recommended Skills MS SQL (T-SQL) Slack (Workflow builder etc.) Asana (Workflow builder etc.) Service-Now PowerShell Office 365 including Excel macros MS PowerApps ETL tools such as Alteryx Bilingualism (Spanish) to assist in communicating with a global workforce and user base Familiarity with the broadcast industry Familiarity with signal distribution technologies Experience with Automation and Workflow/Process tools Development experience with OO (Java .Net C#...) Job Type: Contract Pay: Up to $65000.00 per month Application Question(s): What's your English level? How many years of experience with Azure DevOps do you have? How many years of experience as BSA/BA do you have? Work Location: Remote

"Job Requirements: At least 2 years of experience as a Support Engineer or in a similar tech support role In-depth knowledge of MS SQL and Excel Python knowledge is an advantage B.Sc. degree in Industrial Engineering or Computer Science is a plus High proficiency in English (spoken and written) – required Retail experience is a plus Willingness to work weekends and shifts Familiarity with supply chain systems is a significant advantage Experience with big data technologies and cloud platforms is a plus Strong analytical and technical skills with a ""can-do"" attitude Ability to work independently and in a self-learning environment Full-time role following 9 am to 5 pm SG Time Job Type: Full-time Pay: Php430.00 - Php450.00 per hour Expected hours: 40 per week Benefits: Work from home Application Question(s): How much is your asking salary? Willing to accept 8 usd/hr? Amenable to start asap? Work Location: Remote"

Bring your IT know-how and people skills together to support digital personal development programs that help others grow — while you enjoy the freedom of working flexibly and remotely. About the Job: Tech evolves fast and so do the best IT professionals. This remote role gives you the chance to apply your technical and support skills in a dynamic personal development environment — without being tied to traditional IT projects. Keep your expertise sharp work flexibly and contribute to programs that transform lives. The Role: In this self-led position you’ll draw on your IT systems and support expertise to ensure smooth delivery of Limitless Horizons’ award-winning digital personal growth programs. Some days you’ll be problem-solving with tech tools other days you’ll be guiding users and answering questions — always combining technical know-how with a people-first approach. You’ll work from a portable office manage your own schedule and receive comprehensive onboarding training and mentorship to ensure you hit the ground running. Key Responsibilities: Actively grow your skills through self-paced personal and professional development programs. Speak with inbound inquiries qualify genuine interest and guide them smoothly through their next steps. Learn and use simple online tools to connect and build relationships. Facilitate access to inspiring live and online growth programs and events. Manage your own time set your schedule and decide your goals and outcomes. Follow a clear proven approach with full training support and resources. What You’ll Gain: Work from a portable office — all you need is your laptop phone and internet connection. Enjoy a flexible schedule — choose your hours and work at a pace that fits your lifestyle. Strong earnings potential — performance-based with no income cap. No prior marketing or coaching experience required — we provide all training and support. Grow personally and professionally within a supportive culture that challenges and inspires you. Join a global team of experienced mentors and peers dedicated to your success. Who This Role Suits: Purpose-Driven Professionals – You’re motivated by solving problems applying your technical skills and helping others get the support they need to succeed. Built for Growth – With your IT or support experience you’ve mastered problem-solving structured thinking and delivering results whether behind the scenes or directly assisting users. Clear Communicator – You bring positive energy explain solutions clearly and connect well over the phone and online. Digitally Capable – You’re comfortable with basic software tech tools and open to learning new digital platforms. Additional Details: Remote self-directed role with full access to training mentoring and support. Earnings are performance-based and uncapped. For IT tech/support specialists ready to trade job site stress for strategic success. Ideal for proactive individuals ready to take greater control of their time and career direction. About Limitless Horizons: Limitless Horizons is a global organization that delivers award-winning personal growth and performance programs through both online and live events. Operating across multiple regions and countries we encourage IT professionals and other experienced individuals who are looking to transition into new values-driven careers to apply. We offer a proven structure support and mentorship to help our team members succeed— while ensuring a smooth transition. Company profile: https://www.linkedin.com/company/tim-doidge-limitless-horizons/ Website: www td-limitlesshorizons.com How to Apply: Click Apply to find out exactly how this role could become the next exciting chapter in your career. Job Type: Part-time Pay: $80000.00 – $150000.00 per year Expected hours: No more than 14 per week Benefits: Employee mentoring program Extended annual leave Unlimited annual leave Work from home Application Question(s): APPLY ONLY if you agree to receive free information via email phone or text messages to the email & phone number provided regarding this opportunity Education: Graduate Diploma / Graduate Certificate (Preferred) Experience: IT support: 2 years (Required) Language: English (Required) Work Location: Remote

Bring your IT know-how and people skills together to support digital personal development programs that help others grow — while you enjoy the freedom of working flexibly and remotely. About the Job: Tech evolves fast and so do the best IT professionals. This remote role gives you the chance to apply your technical and support skills in a dynamic personal development environment — without being tied to traditional IT projects. Keep your expertise sharp work flexibly and contribute to programs that transform lives. The Role: In this self-led position you’ll draw on your IT systems and support expertise to ensure smooth delivery of Limitless Horizons’ award-winning digital personal growth programs. Some days you’ll be problem-solving with tech tools other days you’ll be guiding users and answering questions — always combining technical know-how with a people-first approach. You’ll work from a portable office manage your own schedule and receive comprehensive onboarding training and mentorship to ensure you hit the ground running. Key Responsibilities: Actively grow your skills through self-paced personal and professional development programs. Speak with inbound inquiries qualify genuine interest and guide them smoothly through their next steps. Learn and use simple online tools to connect and build relationships. Facilitate access to inspiring live and online growth programs and events. Manage your own time set your schedule and decide your goals and outcomes. Follow a clear proven approach with full training support and resources. What You’ll Gain: Work from a portable office — all you need is your laptop phone and internet connection. Enjoy a flexible schedule — choose your hours and work at a pace that fits your lifestyle. Strong earnings potential — performance-based with no income cap. No prior marketing or coaching experience required — we provide all training and support. Grow personally and professionally within a supportive culture that challenges and inspires you. Join a global team of experienced mentors and peers dedicated to your success. Who This Role Suits: Purpose-Driven Professionals – You’re motivated by solving problems applying your technical skills and helping others get the support they need to succeed. Built for Growth – With your IT or support experience you’ve mastered problem-solving structured thinking and delivering results whether behind the scenes or directly assisting users. Clear Communicator – You bring positive energy explain solutions clearly and connect well over the phone and online. Digitally Capable – You’re comfortable with basic software tech tools and open to learning new digital platforms. Additional Details: Remote self-directed role with full access to training mentoring and support. Earnings are performance-based and uncapped. For IT tech/support specialists ready to trade job site stress for strategic success. Ideal for proactive individuals ready to take greater control of their time and career direction. About Limitless Horizons: Limitless Horizons is a global organization that delivers award-winning personal growth and performance programs through both online and live events. Operating across multiple regions and countries we encourage IT professionals and other experienced individuals who are looking to transition into new values-driven careers to apply. We offer a proven structure support and mentorship to help our team members succeed— while ensuring a smooth transition. Company profile: https://www.linkedin.com/company/tim-doidge-limitless-horizons/ Website: www td-limitlesshorizons.com How to Apply: Click Apply to find out exactly how this role could become the next exciting chapter in your career. Job Type: Part-time Pay: $80000.00 – $150000.00 per year Expected hours: No more than 14 per week Benefits: Employee mentoring program Extended annual leave Unlimited annual leave Work from home Application Question(s): APPLY ONLY if you agree to receive free information via email phone or text messages to the email & phone number provided regarding this opportunity Education: Graduate Diploma / Graduate Certificate (Preferred) Experience: IT support: 2 years (Required) Language: English (Required) Work Location: Remote

Under general direction of the VP Network Infrastructure and Data Security this role provides leadership in the form of project and department management by providing direction training and support with a high level of customer support. Provide general applications support and training to end-users. This includes telephone desk-side and walk-around support as well as formal informal and one-on-one training. Ensure that proper staffing levels are in place to support the needs of the Credit Union. This role is responsible for understanding and obtaining the IT needs for the credit union’s business departments. The IT Support Manager will make recommendations that align with the credit union’s vision and ensures those technologies are implemented and staff is developed appropriately. By leading the IT Operations functional area the IT Support Manager will manage internal development projects. The IT Support Manager also ensures that the IT Operations staff is meeting responsibilities deadlines and properly serving internal customers. Responsibilities Supervise coordinate and prioritize the activities of the IT Support staff. Ensure proper documentation is composed for work by the IT Support staff. Perform administrative support for IT Support staff including timesheets overtime management vacation requests and performance management. Oversees IT Support tracking system assuring problem management resolution meets service level expectations. Ensure IT Support calls and e-mails are handled in a timely manner. Produce tracking reports for department managers addressing IT resources that have been allocated to each department. Provide feedback and coaching to department staff in the performance of their duties and assist them where possible in handling more difficult questions and issues. Work with other departments and management to ensure IT Support related items are proactively identified and controlled. Develop train cross-train and retain high quality personnel as it relates to each function within the IT department. Supervise IT Support personnel in a manner that maximizes individual job performance. Ensure proper staffing levels are available to meet the needs of the credit union. Setting an example for subordinates and credit union staff through conduct and professional demeanor during office times and at other credit union related functions. Maintain a positive and pleasant work environment for staff resulting in a low turn-over rate. Oversee inventory of workstation hardware and software including computers laptops printers scanners fax machines mobile devices and software licensing. Work with Management to identify equipment that is outdated fully depreciated and in need of replacement. Work with Procurement Department to review IT related purchase requests and to identify equipment needs and costs. Assist in the annual budgeting process of identify equipment to be replaced each fiscal year. Ensure Microsoft Desktop OS and Office licensing is adequate. Be a contributing member of various project teams with the possibility of multiple team projects overlapping. Manager your time and productivity to ensure projects stay on task in time cost and scope. Effectively work with project manager and stakeholders maintaining communications. Treats all co-workers and members with respect. Support and participate in continuous improvement activities. Representing the Credit Union in a positive and professional manner. Maintains member and other sensitive information with confidentiality. Other related duties as assigned. Minimum Qualifications Experience producing reports & documenting technical procedures 3 to 5 years IT experience 1 to 3 years supervisory or managerial experience in IT Experience obtaining business requirements to develop user reports Ability to analyze data for trending or projection purposes Knowledge of information systems operations processing systems implementations application development and project management methodologies and techniques. Excellent communications and interpersonal skills and ability to work effectively with all organizational levels. Able to work on multiple projects/priorities in a deadline-driven environment and adapt quickly to change. Demonstrated ability to maintain a member service focus and attitude at all times. A wide degree of creativity an d latitude is expected. Practical experience in lieu of certification. Preferred Qualifications 5+ years supervising within IT. 3 to 5 years financial services industry experience a financial institution. Familiarity with financial institution core applications. Knowledge of TCP/IP networking Microsoft Active Directory and other Microsoft technologies. Understanding querying methods and structures 3+ years of customer service and/or technical support experience preferably in a help desk/call center environment. Strong computer hardware and software experience. A+ Network+ MCP ITIL or equivalent industry experience. Project Management Certification. Bachelor’s Degree or related experience in Computer Sciences Information Technology Analytics or relevant field. Education: High School or Equivalent Website: nuvisionfederal.com/careers Pay scale by applicable geographic location: Alaska: Min $89119.24 - Mid $111399.05 - Max $133678.86 Southern California: Min $85845.47 - Mid $107306.84 - Max $128768.20 The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of applicable experience within the job the type of years and applicable experience within the industry job related training/education etc. California Employee Privacy Notice https://nuvisionfederal.com/disclosures/ccpa/ Benefits Medical Dental Vision Life Insurance Flexible Spending Account 401(k) Matching Paid Time Off Training Provided Tuition Reimbursement