Remote Onboarding Specialist Jobs

Job Summary The Talent Acquisition and Onboarding Specialist is responsible for managing the full recruitment lifecycle—including job postings branding alignment candidate review screening interview coordination offer letter creation and a seamless onboarding process for new hires. This role also ensures compliance with training requirements and coordinating/scheduling 90-day and annual reviews. The position allows for remote work and requires excellent communication organization and self-motivation skills. Key Responsibilities Partner with marketing to create branded consistent job postings across platforms. Post open positions and track applicant pipelines. Strategically source candidates for high-demand and specialized roles. Review resumes contact and screen candidates for fit and qualifications. Coordinate interviews between candidates and hiring managers assisting with scheduling and communications. Write and issue offer letters to selected candidates. Develop and manage a structured onboarding program for new hires ensuring all compliance and training requirements are met. Provide and track all necessary onboarding materials to conduct or coordinate virtual orientation sessions. Track completion of required new hire trainings and documentation. Ensure annual training materials remain current accurate and compliant with legislative and organizational standards Tracking expiration dates and communicate with staff about renewals in accordance to legislation and NPA requirements Ensure new hires have been integrated into company systems and have been given access to company resources (Set up email and email signature zoom) Complete and track i9 verification Connect new hires with employee liaison managers and service coordinators. Track and document 90-day and annual employee reviews in partnership with managers. Initiate track and document extended onboarding checklist and process Continuously improve recruitment and onboarding processes seeking feedback and implementing best practices. Maintain accurate records of recruitment and onboarding workflows. Communicate proactively with candidates and internal stakeholders to ensure a positive and informative experience throughout the process. Support a collaborative inclusive and remote-friendly team culture. Coordinate with STS teams to track current and future hiring needs and prioritization of recruiting strategies Develop system of metrics on hiring turnover and retention Manage aspects of the offboarding process to ensure a smooth and compliant employee transition including exit interviews and preparing termination documentation Support HR leadership in audit preparation and response ensuring compliance documentation is complete and accessible Coordinate with universities internship and training programs within STS Master calendar coordination PD support across STS disciplines Qualifications Bachelor’s degree in Human Resources Business Administration or related field. 2+ years of experience in talent acquisition and/or onboarding required additional HR generalist duties a plus. Experience with applicant tracking systems and HR technology tools. Strong written and verbal communication abilities able to work independently in a remote environment. Outstanding organization problem-solving and attention to detail. Self-motivated with the ability to manage multiple responsibilities and deadlines remotely. Demonstrated commitment to diversity equity and inclusion in hiring and onboarding. Benefits 100% remote work flexible schedule generally available Monday through Friday during typical working hours. Professional development and remote collaboration tools. Opportunities for growth within the company. Supportive inclusive team culture. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed Job Types: Full-time Part-time Pay: $65000.00 - $80000.00 per year Expected hours: 25 – 40 per week Benefits: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Work Location: Remote

Next Man Up supports the well-rounded gentleman and serves as a catalyst in which young men of color are agents of change in their community and leaders in eliminating systematic gaps in their opportunities and outcomes. Through interactive workshops and positive male role models. Next Man Up develops and motivates young boys to grab the torch of success for the next generation to follow. We are seeking a Customer Onboarding Specialist to join our dynamic Customer Success team. As a Customer Onboarding Specialist you will be responsible for ensuring a smooth and successful onboarding process for our new customers. You will work closely with our sales and product teams to ensure that customers are set up for success from day one. ### Responsibilities: Manage the end-to-end onboarding process for new customers Provide product demonstrations and training to customers Assist customers in setting up their accounts and configurations Serve as the main point of contact for customer questions and issues during the onboarding process Collaborate with internal teams to ensure a seamless transition for customers ### Qualifications: Bachelor's degree in Business Administration or related field 2+ years of experience in customer onboarding or customer success role Excellent communication and interpersonal skills Strong problem-solving abilities Ability to work independently and as part of a team If you are a customer-focused professional with a passion for helping customers succeed we want to hear from you! FULL TIME PART TIME WEEKENDS AS NEEDED URGENT HIRING BENEFITS The pay range for this role is: 25 - 29 USD per hour(Remote (Billings Montana US))

### About the Role: We are seeking an experienced and highly organized Onboarding (Implementation) Specialist to join our dynamic team. As an Onboarding Specialist you will play a critical role in ensuring an exceptional onboarding experience for our clients while supporting and guiding the implementation of services such as Resident Billing Utility Expense Management and Vacant Cost Recovery. You will collaborate with your team to ensure properties are efficiently set up in our billing platform and processes are completed in a timely and accurate manner. ### Qualifications & Skills: Experience: + 3+ years of experience in an implementation role. + 1-2 years of supervising team members is preferred. + Previous experience with utility billing is highly beneficial. Technical Skills: + Strong technical aptitude and experience using MS Office (Word Excel PowerPoint). + Ability to understand and explain complex technical concepts to non-technical individuals. Competencies: + Proven ability to handle multiple priorities in a fast-paced environment. + Excellent organizational time management and problem-solving skills. + Strong verbal and written communication skills with the ability to train and present to groups. + Detail-oriented proactive and highly productive with minimal supervision. Education: + Bachelor Degree preferred + Strong technical and business acumen related to implementation processes. + Continuous learning mindset with a focus on process improvement and emerging technologies. ### Work Environment & Physical Demands: Work Environment: This position in a remote office environment Physical Demands: + Sitting for extended periods while working on a computer. + Occasional lifting of office supplies (up to 25 lbs). + Frequent verbal and written communication with colleagues and clients. ### Why Join Us? Competitive salary and benefits package Collaborative and dynamic team environment Opportunities for career growth and development Full-time stable position with a clear path to advancement To Apply: If you’re ready to take the next step in your career and contribute to a growing team apply today! We look forward to reviewing your application. Banyan Utility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Visit Learning Network's Careers site to learn more about who we are: https://learningnetwork.org/careers Company Summary Learning Network is a growing innovative and customer-centric educational technology company. We seek creative and tenacious individuals to help us drive success through service. Service is very important to us. At Learning Network you will be among people who care about their customers and colleagues. We prioritize service by ensuring the details are done and done well - every time. We make promises and we keep those promises. We recognize that our customers and employees don’t have to choose us. As such service is embedded deep within our culture - and providing white-glove service is an expectation of every employee. At Learning Network you’ll be a part of something special. You’ll sleep better knowing you make a difference by bringing the most innovative education to thousands of students. You’ll do this amongst a supportive community of people who care. In return you’ll care. You’ll show you care by being teachable doing your job well and valuing the relationships with your colleagues. You’ll achieve your goals and play nicely in the sandbox with others while doing it. We don’t do drama and neither should you. Working at Learning Network isn’t for everyone. But for those who choose to commit to hard work service students and colleagues it’s an incredibly rewarding experience. Position Summary We have an immediate opening for a part-time Onboarding Specialist in the Special Education department. In this role you will be responsible for coordinating and processing intake documentation for students with IEPs and collaborating with families school staff and external organizations to ensure students with IEPs are prepared for success. To be successful you’ll need to be detail-oriented and initiative-taking. We need a broad thinker who can make suggestions take constructive feedback with a good attitude and without pushback and then go out and personally execute with diligence. We need a professional who has proven success in maintaining compliance within a highly regulated environment. If you enjoy ensuring every detail is accounted for to support student success have experience working with IEPs and possess exceptional written and verbal communication skills we’re probably a good fit. This position is full-time and based work from home. We are seeking an individual who is comfortable working part-time equivalent to 29 hours per week. Job Duties Serve all stakeholders with integrity humility and joy while consistently modeling the importance of both task competency and relationships Regularly participate in Company and school events activities and meetings with a smile and an infectious great attitude Review new student files for accuracy and completeness and coordinate with records team members to quickly ensure accurate and complete files Manage student records including and especially escalated record requests Establish and maintain effective and timely communication (primarily verbal) with all new families within the the first two weeks of their child’s special education programming start date In alignment with company procedures State and Federal regulations communicate and exercise discretion and judgment when conferring with parents during the transfer process regarding their rights responsibilities and other special education programming details in an online setting Mentor new families for three to six months as they adjust to a new school environment Exercise discretion and judgment when facilitating proper transfer of relationship ownership and information to special education caseload manager after initial onboarding period ending with completion of transfer process Gather and utilize appropriate student data to inform special education decision making and processes Schedule and facilitate transfer and initial special education meetings ensuring accurate and high quality transfer and related documents within the first 30 days of student start date Monitor and maintain impeccable student documents and files within company data systems including IEPs communications education plans and meeting documents Monitor student/staff ratios and caseloads and properly escalate issues to management Liaise with parents and Special Education Documentation Analyst(s) to ensure accurate and appropriate student evaluations Assists with departmental projects as directed and All other duties as assigned. Essential Knowledge Skills and Abilities Strong interpersonal skills with the demonstrated ability to consistently lead and serve others with humility kindness empathy and joy Advanced knowledge and understanding of the intricacies of IEPs and related Special Education laws and regulations Excellent organizational and analytical skills Adept in a fast-paced high energy team environment capable of juggling multiple tasks History of professional attention to detail excellent time management skills and the ability to prioritize and attain required goals Demonstrated success achieving performance metrics taking initiative working independently with minimal supervision collaborating with a broader team as well as building and nurturing effective relationships with colleagues and Excellent communication skills both written and verbal. Qualifications Bachelor’s degree in Special Education required Master’s degree in Special Education preferred Ability to obtain Special Education licenses (or approved equivalent) in Colorado Arizona and Washington required active Special Education licenses in Colorado Arizona and Washington preferred Minimum of three (3) years of Special Education experience required including two (2) years of experience writing and utilizing IEP documentation Experience utilizing SPED/IEP related software programs (e.g. eIEPPro Frontline Enrich) Strong experience with Mac OS Google Workspace and Asana preferred Private distraction-free professional remote work environment with high-speed internet and Ability to pass required background checks. Benefits 401(k) with the employer contributing a dollar-for-dollar match of employee contributions up to 5% of employee earnings. Job Type: Part-time Pay: $24.00 - $29.00 per hour Benefits: 401(k) 401(k) matching Flexible schedule Referral program Application Question(s): Do you have a degree in Special Education? If you do not have a degree in Special Education do you have at least 24 credit hours of Special Education coursework? Did you complete a teacher preparation program including student teaching? What state do you live and plan to work from? Please list all state(s) where you currently hold or have previously held a professional license and in what name if it differs from the name you have applied under? Education: Bachelor's (Required) Work Location: Remote

### About the Role: We are seeking an experienced and highly organized Onboarding (Implementation) Specialist to join our dynamic team. As an Onboarding Specialist you will play a critical role in ensuring an exceptional onboarding experience for our clients while supporting and guiding the implementation of services such as Resident Billing Utility Expense Management and Vacant Cost Recovery. You will collaborate with your team to ensure properties are efficiently set up in our billing platform and processes are completed in a timely and accurate manner. ### Qualifications & Skills: Experience: + 3+ years of experience in an implementation role. + 1-2 years of supervising team members is preferred. + Previous experience with utility billing is highly beneficial. Technical Skills: + Strong technical aptitude and experience using MS Office (Word Excel PowerPoint). + Ability to understand and explain complex technical concepts to non-technical individuals. Competencies: + Proven ability to handle multiple priorities in a fast-paced environment. + Excellent organizational time management and problem-solving skills. + Strong verbal and written communication skills with the ability to train and present to groups. + Detail-oriented proactive and highly productive with minimal supervision. Education: + Bachelor Degree preferred + Strong technical and business acumen related to implementation processes. + Continuous learning mindset with a focus on process improvement and emerging technologies. ### Work Environment & Physical Demands: Work Environment: This position in a remote office environment Physical Demands: + Sitting for extended periods while working on a computer. + Occasional lifting of office supplies (up to 25 lbs). + Frequent verbal and written communication with colleagues and clients. ### Why Join Us? Competitive salary and benefits package Collaborative and dynamic team environment Opportunities for career growth and development Full-time stable position with a clear path to advancement To Apply: If you’re ready to take the next step in your career and contribute to a growing team apply today! We look forward to reviewing your application. Banyan Utility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Visit Learning Network's Careers site to learn more about who we are: https://learningnetwork.org/careers Company Summary Learning Network is a growing innovative and customer-centric educational technology company. We seek creative and tenacious individuals to help us drive success through service. Service is very important to us. At Learning Network you will be among people who care about their customers and colleagues. We prioritize service by ensuring the details are done and done well - every time. We make promises and we keep those promises. We recognize that our customers and employees don’t have to choose us. As such service is embedded deep within our culture - and providing white-glove service is an expectation of every employee. At Learning Network you’ll be a part of something special. You’ll sleep better knowing you make a difference by bringing the most innovative education to thousands of students. You’ll do this amongst a supportive community of people who care. In return you’ll care. You’ll show you care by being teachable doing your job well and valuing the relationships with your colleagues. You’ll achieve your goals and play nicely in the sandbox with others while doing it. We don’t do drama and neither should you. Working at Learning Network isn’t for everyone. But for those who choose to commit to hard work service students and colleagues it’s an incredibly rewarding experience. Position Summary We have an immediate opening for a part-time Onboarding Specialist in the Special Education department. In this role you will be responsible for coordinating and processing intake documentation for students with IEPs and collaborating with families school staff and external organizations to ensure students with IEPs are prepared for success. To be successful you’ll need to be detail-oriented and initiative-taking. We need a broad thinker who can make suggestions take constructive feedback with a good attitude and without pushback and then go out and personally execute with diligence. We need a professional who has proven success in maintaining compliance within a highly regulated environment. If you enjoy ensuring every detail is accounted for to support student success have experience working with IEPs and possess exceptional written and verbal communication skills we’re probably a good fit. This position is full-time and based work from home. We are seeking an individual who is comfortable working part-time equivalent to 29 hours per week. Job Duties Serve all stakeholders with integrity humility and joy while consistently modeling the importance of both task competency and relationships Regularly participate in Company and school events activities and meetings with a smile and an infectious great attitude Review new student files for accuracy and completeness and coordinate with records team members to quickly ensure accurate and complete files Manage student records including and especially escalated record requests Establish and maintain effective and timely communication (primarily verbal) with all new families within the the first two weeks of their child’s special education programming start date In alignment with company procedures State and Federal regulations communicate and exercise discretion and judgment when conferring with parents during the transfer process regarding their rights responsibilities and other special education programming details in an online setting Mentor new families for three to six months as they adjust to a new school environment Exercise discretion and judgment when facilitating proper transfer of relationship ownership and information to special education caseload manager after initial onboarding period ending with completion of transfer process Gather and utilize appropriate student data to inform special education decision making and processes Schedule and facilitate transfer and initial special education meetings ensuring accurate and high quality transfer and related documents within the first 30 days of student start date Monitor and maintain impeccable student documents and files within company data systems including IEPs communications education plans and meeting documents Monitor student/staff ratios and caseloads and properly escalate issues to management Liaise with parents and Special Education Documentation Analyst(s) to ensure accurate and appropriate student evaluations Assists with departmental projects as directed and All other duties as assigned. Essential Knowledge Skills and Abilities Strong interpersonal skills with the demonstrated ability to consistently lead and serve others with humility kindness empathy and joy Advanced knowledge and understanding of the intricacies of IEPs and related Special Education laws and regulations Excellent organizational and analytical skills Adept in a fast-paced high energy team environment capable of juggling multiple tasks History of professional attention to detail excellent time management skills and the ability to prioritize and attain required goals Demonstrated success achieving performance metrics taking initiative working independently with minimal supervision collaborating with a broader team as well as building and nurturing effective relationships with colleagues and Excellent communication skills both written and verbal. Qualifications Bachelor’s degree in Special Education required Master’s degree in Special Education preferred Ability to obtain Special Education licenses (or approved equivalent) in Colorado Arizona and Washington required active Special Education licenses in Colorado Arizona and Washington preferred Minimum of three (3) years of Special Education experience required including two (2) years of experience writing and utilizing IEP documentation Experience utilizing SPED/IEP related software programs (e.g. eIEPPro Frontline Enrich) Strong experience with Mac OS Google Workspace and Asana preferred Private distraction-free professional remote work environment with high-speed internet and Ability to pass required background checks. Benefits 401(k) with the employer contributing a dollar-for-dollar match of employee contributions up to 5% of employee earnings. Job Type: Part-time Pay: $24.00 - $29.00 per hour Benefits: 401(k) 401(k) matching Flexible schedule Referral program Application Question(s): Do you have a degree in Special Education? If you do not have a degree in Special Education do you have at least 24 credit hours of Special Education coursework? Did you complete a teacher preparation program including student teaching? What state do you live and plan to work from? Please list all state(s) where you currently hold or have previously held a professional license and in what name if it differs from the name you have applied under? Education: Bachelor's (Required) Work Location: Remote

This position is posted by Jobgether on behalf of Arch Capital Services LLC. We are currently looking for an Onboarding Specialist in the United States. This role is pivotal in ensuring a seamless experience for employees throughout their lifecycle from hiring to offboarding. The Onboarding Specialist will manage high-volume HR transactions serve as a primary point of contact for employee and HR inquiries and support continuous improvement of onboarding processes. Working closely with HR Operations this role requires strong organizational skills attention to detail and the ability to handle sensitive information with discretion. The position offers a flexible environment with options for fully remote work or a hybrid schedule for those near the Jersey City office within EST or CST time zones. Accountabilities Manage end-to-end onboarding and offboarding activities for employees and contingent workers Process HR and staffing-related transactions via centralized mailbox and HR systems such as Workday and Smartsheet Provide timely processing of HR and staffing invoices Address employee and HR team inquiries effectively and professionally Recommend process improvements to enhance operational efficiency Support the broader HR team with additional administrative or operational tasks as needed Requirements High school diploma or equivalent some college or insurance-related experience preferred 2-3 years of experience in Human Resources or Customer Service Experience with Workday or similar HRIS platforms is preferred Strong organizational interpersonal and communication skills both verbal and written Customer service mindset with ability to handle sensitive and confidential matters Proficiency with MS Office Suite High level of personal integrity discretion and ethical standards Benefits Flexible work arrangements with options for remote or hybrid schedules Competitive base salary: Remote ($41300 - $51615/year) Jersey City ($63900 - $79920/year) Incentive-eligible compensation and potential for short- and long-term rewards Comprehensive benefits package including medical dental vision and prescription coverage 401(k) plan with generous matching contributions Paid Time Off (PTO) company holidays volunteer days and parental leave Student loan assistance tuition reimbursement and backup child/elder care Opportunities for professional development and career growth Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly analyzing your skills experience and achievements. 📊 It compares your profile to the job's core requirements and past success factors to determine your match score. 🎯 Based on this analysis we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent skills-based and free of bias — focusing solely on your fit for the role. Once the shortlist is completed we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest!

Helpside has served the small business community for more than 35 years. Our unique solutions and expertise in payroll administration human resources employee benefits and risk management are there to support our clients in such a way that they can continue to grow their businesses and not worry about employee administration. New Client Onboarding Specialists focus their efforts on creating an excellent experience for Helpside’s new clients. You will coordinate a successful transition to our services by bridging the gap between the sales team and other internal departments. You will work closely to build relationships with client owners and primary contacts to set clear expectations and provide education on Helpside services. Essential Duties and Responsibilities: Own and manage customer relationships from the point of sale through successful implementation. Coordinate with sales and other internal teams to ensure that each piece of the process meets client expectations. Provide updates via phone and email informing the client of their progress towards meeting deadlines. Respond quickly to customer emails and calls regarding onboarding processes. Become a Helpside expert so that you answer questions about services from clients and employees during the onboarding process. Successfully transfer clients to the HR team after onboarding. Performs additional duties as assigned. Knowledge/Skills/Abilities: Identify opportunities to create resources frameworks and repeatable processes to use when onboarding customers. Understand customer needs and manage their experience to prove value. Build content and resources to educate clients and their employees to drive rapid product adoption. Requirements: Excellent organizational skills and attention to detail Highly self-motivated and focused Professional written and verbal communication skills Strong analytical and problem-solving skills. Skilled with troubleshooting software/technology issues Positive and pleasant attitude Spanish language preferred Here are some additional benefits you will experience as an employee at Helpside: Health insurance 100% paid by the employer (for both employee and family!) Additional voluntary supplemental benefits including dental vision life disability accident critical illness etc. Flexible spending accounts 401(k) with company match Paid holidays Paid time off Outstanding co-workers Great company culture Fun company events Job Type: Full time 40 hours per week Location: In office in Lindon Utah or remote JOIN THE HELPSIDE TEAM AND HELP OUR CLIENTS AND HELPSIDE SUCCEED!

Helpside has served the small business community for more than 35 years. Our unique solutions and expertise in payroll administration human resources employee benefits and risk management are there to support our clients in such a way that they can continue to grow their businesses and not worry about employee administration. New Client Onboarding Specialists focus their efforts on creating an excellent experience for Helpside’s new clients. You will coordinate a successful transition to our services by bridging the gap between the sales team and other internal departments. You will work closely to build relationships with client owners and primary contacts to set clear expectations and provide education on Helpside services. Essential Duties and Responsibilities: Own and manage customer relationships from the point of sale through successful implementation. Coordinate with sales and other internal teams to ensure that each piece of the process meets client expectations. Provide updates via phone and email informing the client of their progress towards meeting deadlines. Respond quickly to customer emails and calls regarding onboarding processes. Become a Helpside expert so that you answer questions about services from clients and employees during the onboarding process. Successfully transfer clients to the HR team after onboarding. Performs additional duties as assigned. Knowledge/Skills/Abilities: Identify opportunities to create resources frameworks and repeatable processes to use when onboarding customers. Understand customer needs and manage their experience to prove value. Build content and resources to educate clients and their employees to drive rapid product adoption. Requirements: Excellent organizational skills and attention to detail Highly self-motivated and focused Professional written and verbal communication skills Strong analytical and problem-solving skills. Skilled with troubleshooting software/technology issues Positive and pleasant attitude Spanish language preferred Here are some additional benefits you will experience as an employee at Helpside: Health insurance 100% paid by the employer (for both employee and family!) Additional voluntary supplemental benefits including dental vision life disability accident critical illness etc. Flexible spending accounts 401(k) with company match Paid holidays Paid time off Outstanding co-workers Great company culture Fun company events Job Type: Full time 40 hours per week Location: In office in Lindon Utah or remote JOIN THE HELPSIDE TEAM AND HELP OUR CLIENTS AND HELPSIDE SUCCEED!

The work we do has an impact on millions of lives and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company you’ll be helping provide protection and peace of mind when our customers need it most. The Onboarding Manager leads a team of Onboarding Specialists that focus on providing a positive and seamless experience for new broker and policyholder customers. Onboarding involves managing the entire process from application through successful implementation providing essential information support and guidance to facilitate a smooth transition. The team will be responsible for building strong relationships with new partners clients and internal teams addressing inquiries and ensuring compliance with state regulations and requirements. The Manager fosters an environment that motivates the team to make impactful decisions and contributes to achieving Sales goals.### Responsibilities Create and implement strategies to streamline onboarding processes to provide frictionless broker and customer onboarding experience including identifying technology and process improvement opportunities. Develop and maintain comprehensive onboarding materials including welcome kits fliers brochures and training resources. Partnership and collaboration with Sales leadership to improve processes streamline operations and enhance broker and customer experience. Manage the execution of process optimization projects including the development of business cases project plans assembling and leading project teams and providing progress updates to stakeholders. Promotes an inclusive engaging team culture with open communication diverse viewpoints and a focus on the customer. Fosters independent thinking constructive challenges and a strong commitment to decisions. Analyzes performance data to evaluate team members' productivity and quality providing coaching recognition and effective performance management including handling difficult conversations. Serves as the Onboarding business owner for changes in process technology and people. Supports key business initiatives to enhance broker and customer and business value. Act as a point of escalation for complex client queries and concerns ensuring timely resolution and maintaining customer satisfaction. Develop and implement strategies to enhance team engagement and retention. Ensures alignment with organizational values and goals while fostering professional growth within the team. Reviews and analyzes broker and customer feedback to identify trends pain points and areas for improvement. Implement solutions to enhance customer satisfaction and loyalty. Ensures compliance with company policies regulatory requirements and industry standards. Monitors team adherence to these standards and addresses any gaps. Performs other duties as assigned. #LI-VD1### Qualifications/Education 5+ years of leadership with a preference for customer service account management onboarding/implementation experience. Alternatively a bachelor’s degree in business administration Management or a related field combined with 3+ years of Operations Management experience is also acceptable. Must have extensive experience (5+ years) in customer service or contact center management with a proven ability to manage teams improve operational efficiency and drive customer satisfaction. Requires advanced training or certifications in leadership process improvement or customer experience management. Ongoing professional development in relevant fields (such as Lean Six Sigma PMP or similar certifications) is preferred. Demonstrated ability to apply business acumen analyze operational data and implement strategies to improve team performance customer experience and overall operational efficiency. Strong preference for candidates who have led teams through organizational changes and a solid understanding of insurance industry regulations and best practices. Protective’s targeted salary range for this position is $66500 to $105000. Actual salaries may vary depending on factors including but not limited to job location skills and experience. The range listed is just one component of Protective’s total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance.Employee Benefits: We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health dental and vision insurance we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g. paid time off paid parental leave short-term disability and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts a pension plan and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards Protective’s platform to improve wellbeing while earning cash rewards. Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans. Accommodations for Applicants with a Disability: If you require an accommodation to complete the application and recruitment process due to a disability please email martina.winston@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process. Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process. We are proud to be an equal opportunity employer committed to being inclusive and attracting retaining and growing an inclusive workforce.