Remote Product Support Jobs

Teamworks the Operating System for Sports powers more than 6500 sports organizations worldwide including collegiate athletic departments and teams across all major professional leagues. With almost 500 exceptional employees located in over a dozen different countries Teamworks’ software solutions drive the operations of the most recognizable sports properties in the world. We are looking for a cooperative responsive and detail-oriented Product Support Manager to make an exceptional impact on customer satisfaction by solving time-sensitive business-critical challenges. This role is an excellent opportunity for the right candidate to help pioneer the next frontier in sports and to contribute to the continued rapid scaling of one of the fastest-growing companies in sports technology. Game Plan - How You'll Drive Impact: Become deeply knowledgeable about the Teamworks product suite with a specialty in Teamworks AMS and the technologies used to troubleshoot and prioritize issues. Gain an understanding of our customer’s challenges and needs in order to troubleshoot and solve complex problems in a prompt and friendly manner. Manage a queue of cases prioritizing issues based on severity and customer impact. Fulfill technical requests (form configuration dashboard and visualization building third-party integration setup data uploads account configuration and general troubleshooting). Analyze customer data draw insights to inform accounts’ success and identify opportunities to drive value. Handle sensitive information and enforce data security measures to protect all information. Coordinate with internal stakeholders to ensure products are improving and customer needs are being met. Player Profile - What You Bring to the Team: 3+ years of applied sports science experience in a high-performance sport environment. Strong familiarity with any athlete data management system medical software and/or Teamworks AMS. Experience with Salesforce JIRA (or other ticketing support systems) MS Excel and G-Suite. Bachelor’s degree. The Ideal Recruit - Skills & Experience: Experience in the athletics industry. Experience using data management & visualization tools to make informed decisions and recommendations experience with data analysis and statistical packages such as R Python Tableau. Champion Mindset - Traits for Success: Strong problem-solving skills with a knack for handling multiple tasks under pressure Ability to think analytically and accurately manage complex tasks and requests Friendly and responsive to others’ needs and concerns relationship-focused with a “how can I help you” attitude. Able to work accurately within established guidelines relishes handling multiple details quickly correctly and efficiently. Excellent verbal and written communication skills. Aligned with our core values: honesty humility hard work commitment innovation and exceptionalism. #### The Perks of Playing for Teamworks: At Teamworks you’re not just joining a company—you’re joining a team that’s shaping the future of sports. We believe that success starts with investing in our people and here’s how we support and reward every teammate: Play to Win: Grow your career as we grow. Shape the future of sports technology while building a career that scales with your ambition. Winning Culture: Join a global team of high achievers innovators and problem solvers who value teamwork and humility. Competitive Compensation: Earn a competitive salary performance-based incentives and equity so you share in our success. Comprehensive Benefits: Access region-specific benefits designed to support your well-being including health coverage life and disability insurance retirement plans unlimited paid time off flexible and remote work options catered lunches (where applicable) and more. Investing in Your Growth: Receive stipends for learning and development home office equipment and company gear to set you up for success—no matter where you are in the world. ### Compensation Philosophy: For this role the salary target is $65000-$80000 with your final offer determined by your experience skills and interview performance. Every Teamworks teammate is an owner with equity aligning your success with ours. We’ve built our compensation framework to attract retain and reward top performers. We believe in pay for performance ensuring that your growth and impact are reflected in your rewards. As Teamworks grows so do your opportunities—whether that’s through advancing your career contributing to game-changing innovations or building long-term financial security. We continuously review and refine our compensation practices to ensure fairness and alignment with both company goals and individual aspirations. We encourage open discussions about career growth and compensation and your hiring manager is always available to answer your questions. At Teamworks we’re committed to supporting you in and out of the game—empowering you to do your best work while enjoying meaningful rewards. #### Inside our Locker Room: Teamworks is the leading operating system for elite sports empowering organizations worldwide to optimize performance streamline operations and unlock athlete potential. Founded in 2006 we’ve grown from a messaging platform for collegiate football into a global leader with over $165 million in funding and a technology suite that supports every phase of the athlete lifecycle. Our solutions span four key categories: Personnel: Manage the complete roster lifecycle from recruiting and NIL management to financial operations. Performance: Optimize athlete health and training with advanced tools for nutrition strength & conditioning and holistic performance tracking. Operations: Streamline logistics communication compliance and inventory management to keep teams running efficiently. Intelligence: Leverage data-driven insights to inform decisions and maximize competitive advantage across professional and collegiate sports. At Teamworks we’re driven by innovation and a passion for sports. We serve more than 6500 sports organizations globally helping teams achieve excellence on and off the field. Join us and be part of the future of sports technology. Our offices are open for work collaboration and optional team-building events – but as a remote-first company we also have teammates working from places across the globe including New York London Perth and Austin. ### What to Expect When Interviewing at Teamworks Our interview process is designed to be transparent engaging and reflective of our team culture. You can expect authentic conversations clear steps and the opportunity to connect with key team members. We encourage you to ask questions and get to know us as much as we get to know you. Learn more about our process here. Teamworks is an equal opportunity employer - if you live our core values every day and are honest hardworking humble committed innovative and an all-around exceptional person you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race religion color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression age sexual orientation veteran or military status or any other legally protected characteristics. This policy applies to all employment practices within our organization including but not limited to recruiting hiring promotion termination compensation benefits and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation please email hiring@teamworks.com. To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias Teamwork employees or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes. The pay range for this role is: 65000 - 80000 USD per year(Remote (United States))

Teamworks the Operating System for Sports powers more than 6500 sports organizations worldwide including collegiate athletic departments and teams across all major professional leagues. With almost 500 exceptional employees located in over a dozen different countries Teamworks’ software solutions drive the operations of the most recognizable sports properties in the world. We are looking for a cooperative responsive and detail-oriented Product Support Manager to make an exceptional impact on customer satisfaction by solving time-sensitive business-critical challenges. This role is an excellent opportunity for the right candidate to help pioneer the next frontier in sports and to contribute to the continued rapid scaling of one of the fastest-growing companies in sports technology. Game Plan - How You'll Drive Impact: Become deeply knowledgeable about the Teamworks product suite with a specialty in Teamworks AMS and the technologies used to troubleshoot and prioritize issues. Gain an understanding of our customer’s challenges and needs in order to troubleshoot and solve complex problems in a prompt and friendly manner. Manage a queue of cases prioritizing issues based on severity and customer impact. Fulfill technical requests (form configuration dashboard and visualization building third-party integration setup data uploads account configuration and general troubleshooting). Analyze customer data draw insights to inform accounts’ success and identify opportunities to drive value. Handle sensitive information and enforce data security measures to protect all information. Coordinate with internal stakeholders to ensure products are improving and customer needs are being met. Player Profile - What You Bring to the Team: 3+ years of applied sports science experience in a high-performance sport environment. Strong familiarity with any athlete data management system medical software and/or Teamworks AMS. Experience with Salesforce JIRA (or other ticketing support systems) MS Excel and G-Suite. Bachelor’s degree. The Ideal Recruit - Skills & Experience: Experience in the athletics industry. Experience using data management & visualization tools to make informed decisions and recommendations experience with data analysis and statistical packages such as R Python Tableau. Champion Mindset - Traits for Success: Strong problem-solving skills with a knack for handling multiple tasks under pressure Ability to think analytically and accurately manage complex tasks and requests Friendly and responsive to others’ needs and concerns relationship-focused with a “how can I help you” attitude. Able to work accurately within established guidelines relishes handling multiple details quickly correctly and efficiently. Excellent verbal and written communication skills. Aligned with our core values: honesty humility hard work commitment innovation and exceptionalism. #### The Perks of Playing for Teamworks: At Teamworks you’re not just joining a company—you’re joining a team that’s shaping the future of sports. We believe that success starts with investing in our people and here’s how we support and reward every teammate: Play to Win: Grow your career as we grow. Shape the future of sports technology while building a career that scales with your ambition. Winning Culture: Join a global team of high achievers innovators and problem solvers who value teamwork and humility. Competitive Compensation: Earn a competitive salary performance-based incentives and equity so you share in our success. Comprehensive Benefits: Access region-specific benefits designed to support your well-being including health coverage life and disability insurance retirement plans unlimited paid time off flexible and remote work options catered lunches (where applicable) and more. Investing in Your Growth: Receive stipends for learning and development home office equipment and company gear to set you up for success—no matter where you are in the world. ### Compensation Philosophy: For this role the salary target is $65000-$80000 with your final offer determined by your experience skills and interview performance. Every Teamworks teammate is an owner with equity aligning your success with ours. We’ve built our compensation framework to attract retain and reward top performers. We believe in pay for performance ensuring that your growth and impact are reflected in your rewards. As Teamworks grows so do your opportunities—whether that’s through advancing your career contributing to game-changing innovations or building long-term financial security. We continuously review and refine our compensation practices to ensure fairness and alignment with both company goals and individual aspirations. We encourage open discussions about career growth and compensation and your hiring manager is always available to answer your questions. At Teamworks we’re committed to supporting you in and out of the game—empowering you to do your best work while enjoying meaningful rewards. #### Inside our Locker Room: Teamworks is the leading operating system for elite sports empowering organizations worldwide to optimize performance streamline operations and unlock athlete potential. Founded in 2006 we’ve grown from a messaging platform for collegiate football into a global leader with over $165 million in funding and a technology suite that supports every phase of the athlete lifecycle. Our solutions span four key categories: Personnel: Manage the complete roster lifecycle from recruiting and NIL management to financial operations. Performance: Optimize athlete health and training with advanced tools for nutrition strength & conditioning and holistic performance tracking. Operations: Streamline logistics communication compliance and inventory management to keep teams running efficiently. Intelligence: Leverage data-driven insights to inform decisions and maximize competitive advantage across professional and collegiate sports. At Teamworks we’re driven by innovation and a passion for sports. We serve more than 6500 sports organizations globally helping teams achieve excellence on and off the field. Join us and be part of the future of sports technology. Our offices are open for work collaboration and optional team-building events – but as a remote-first company we also have teammates working from places across the globe including New York London Perth and Austin. ### What to Expect When Interviewing at Teamworks Our interview process is designed to be transparent engaging and reflective of our team culture. You can expect authentic conversations clear steps and the opportunity to connect with key team members. We encourage you to ask questions and get to know us as much as we get to know you. Learn more about our process here. Teamworks is an equal opportunity employer - if you live our core values every day and are honest hardworking humble committed innovative and an all-around exceptional person you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race religion color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression age sexual orientation veteran or military status or any other legally protected characteristics. This policy applies to all employment practices within our organization including but not limited to recruiting hiring promotion termination compensation benefits and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation please email hiring@teamworks.com. To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias Teamwork employees or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes. The pay range for this role is: 65000 - 80000 USD per year(Remote (United States))

The analyst will work with the development infrastructure and support teams to help evaluate bug causes their fixes and their testing. The analyst will help manage the various environments (database web and application servers) used for development testing and releases. They will coordinate the use of these different environments assigning them to teams and individuals as needed. This includes managing the schedules and requesting/supplying environment refreshes/resets. The analyst will help create and manage Azure DevOps releases. This includes overseeing deployments and their tasks. The analyst will be responsible for creating and managing tickets to cover production support. This includes working with Change and Release control to adhere to SOX and regulatory procedures. The analyst will communicate with the application users both about the general status of the systems and about specific items they have raised. The analyst will become familiar with the applications and the business processes to be able to write and run test and release plans. The analyst will assist with infrastructure projects helping assess and address the impact of these on the application suite and user base. This includes Disaster Recovery testing (scheduling overseeing documenting.) The analyst will create and maintain documentation for applications processes and projects. The analyst will look for and recommend process improvements and workflow automations. The analyst will maintain a workboard (in Asana) to keep management and project leaders informed of status efforts and problems. The analyst will attend meetings as scheduled. The analyst will generally work on a US East Coast schedule (ET 09:00 – 05:00) Required Skills Experience with Microsoft Azure Dev Ops especially with its deployment process (pipelines builds repository) Strong communication skills both with end-users and with development groups Organizational skills to prioritize tasks and adhere to deadlines Understanding of server and network architecture Understanding of web development structures Understanding of relational database concepts and structures Familiarity with development testing and release cycles in an Agile development environment Self-motivation to pro-actively initiate pursue and complete problem solving Attention to detail and dedication to precision Comfort with reading and writing requirements and test scripts Willingness to occasionally work outside of regular business hours for critical production support issues Recommended Skills MS SQL (T-SQL) Slack (Workflow builder etc.) Asana (Workflow builder etc.) Service-Now PowerShell Office 365 including Excel macros MS PowerApps ETL tools such as Alteryx Bilingualism (Spanish) to assist in communicating with a global workforce and user base Familiarity with the broadcast industry Familiarity with signal distribution technologies Experience with Automation and Workflow/Process tools Development experience with OO (Java .Net C#...) Job Type: Contract Pay: Up to $65000.00 per month Application Question(s): What's your English level? How many years of experience with Azure DevOps do you have? How many years of experience as BSA/BA do you have? Work Location: Remote

Senior Manager Production Support - Capital One Software - (Remote) Ever since our first credit card customer in 1994 Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022 we publicly announced Capital One Software and brought our first B2B software solution Slingshot to market. Building on Capital One’s pioneering adoption of modern cloud and data capabilities Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing data consumption data governance and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward. Job Summary: We are seeking a highly skilled and motivated Senior Manager Production Support to join our Capital One Software Support team in a fast-paced Software as a Service (Saas) organization. As a key member of our technical support group you will play a critical role in ensuring the reliability performance and optimal functionality of our SaaS product. The ideal candidate should have a strong background in system engineering troubleshooting and customer support. Responsibilities: Provide advanced technical support for complex issues addressing system and application-related challenges. Familiarity with microservices architecture understanding how to support and troubleshoot microservices-based applications. Proficient in writing and executing SQL script to extract and analyze data. Diagnose and resolve software issues in a timely and efficient manner to meet service level agreements (SLAs). Monitor system performance and proactively identify potential issues before they impact users. Create and maintain comprehensive documentation related to troubleshooting procedures system configurations and support processes. Share knowledge with team members and contribute to the development of training materials. Work closely with cross-functional teams including software developers product managers and platform engineers to address and resolve complex technical issues. Collaborate with Level 3 support to perform root cause analysis and contribute to long-term solutions. Communicate effectively with customers to understand and troubleshoot issues providing timely updates and resolutions. Ensure a high level of customer satisfaction through professional and courteous interactions. Identify opportunities for automation to streamline repetitive tasks and enhance efficiency. Contribute to continuous improvement initiatives suggesting and implementing process enhancements. Participate in on-call rotations to provide 24/7 support for major incidents. Respond promptly to emergency situations contributing to swift resolution and minimizing downtime. If you are a highly analytical and collaborative individual with a passion for ensuring the seamless operation of SaaS solutions we invite you to apply for this challenging and rewarding position. Join us in delivering exceptional support to our clients and contributing to the success of our innovative SaaS products. Basic Qualifications: Bachelor's degree in Computer Science Information Technology or a related field. At least 7 years of system engineering experience At least 5 years of software troubleshooting or software customer support experience Preferred Qualifications: 1 + year of experience with Snowflake and Databricks Experience with scripting languages (Python Bash) 3 + years of experience in DevOps Engineering 3 + years of experience with public cloud technologies 2 + years of experience using monitoring tools (AWS Cloudwatch Splunk New Relic) AWS Certified Solutions Architect – Associate Certification. At this time Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $155300 - $177200 for Production Support Sr. Manager McLean VA: $170800 - $194900 for Production Support Sr. Manager Richmond VA: $155300 - $177200 for Production Support Sr. Manager Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law San Francisco California Police Code Article 49 Sections 4901-4920 New York City’s Fair Chance Act Philadelphia’s Fair Criminal Records Screening Act and other applicable federal state and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process please send an email to Careers@capitalone.com Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Category Technology Experience Sr. Manager Primary Address Richmond Virginia Overview Senior Manager Production Support - Capital One Software - (Remote) Ever since our first credit card customer in 1994 Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022 we publicly announced Capital One Software and brought our first B2B software solution Slingshot to market. Building on Capital One’s pioneering adoption of modern cloud and data capabilities Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing data consumption data governance and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward. Job Summary: We are seeking a highly skilled and motivated Senior Manager Production Support to join our Capital One Software Support team in a fast-paced Software as a Service (Saas) organization. As a key member of our technical support group you will play a critical role in ensuring the reliability performance and optimal functionality of our SaaS product. The ideal candidate should have a strong background in system engineering troubleshooting and customer support. Responsibilities: Provide advanced technical support for complex issues addressing system and application-related challenges. Familiarity with microservices architecture understanding how to support and troubleshoot microservices-based applications. Proficient in writing and executing SQL script to extract and analyze data. Diagnose and resolve software issues in a timely and efficient manner to meet service level agreements (SLAs). Monitor system performance and proactively identify potential issues before they impact users. Create and maintain comprehensive documentation related to troubleshooting procedures system configurations and support processes. Share knowledge with team members and contribute to the development of training materials. Work closely with cross-functional teams including software developers product managers and platform engineers to address and resolve complex technical issues. Collaborate with Level 3 support to perform root cause analysis and contribute to long-term solutions. Communicate effectively with customers to understand and troubleshoot issues providing timely updates and resolutions. Ensure a high level of customer satisfaction through professional and courteous interactions. Identify opportunities for automation to streamline repetitive tasks and enhance efficiency. Contribute to continuous improvement initiatives suggesting and implementing process enhancements. Participate in on-call rotations to provide 24/7 support for major incidents. Respond promptly to emergency situations contributing to swift resolution and minimizing downtime. If you are a highly analytical and collaborative individual with a passion for ensuring the seamless operation of SaaS solutions we invite you to apply for this challenging and rewarding position. Join us in delivering exceptional support to our clients and contributing to the success of our innovative SaaS products. Basic Qualifications: Bachelor's degree in Computer Science Information Technology or a related field. At least 7 years of system engineering experience At least 5 years of software troubleshooting or software customer support experience Preferred Qualifications: 1 + year of experience with Snowflake and Databricks Experience with scripting languages (Python Bash) 3 + years of experience in DevOps Engineering 3 + years of experience with public cloud technologies 2 + years of experience using monitoring tools (AWS Cloudwatch Splunk New Relic) AWS Certified Solutions Architect – Associate Certification. At this time Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $155300 - $177200 for Production Support Sr. Manager McLean VA: $170800 - $194900 for Production Support Sr. Manager Richmond VA: $155300 - $177200 for Production Support Sr. Manager Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status exempt or non-exempt status and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law San Francisco California Police Code Article 49 Sections 4901-4920 New York City’s Fair Chance Act Philadelphia’s Fair Criminal Records Screening Act and other applicable federal state and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process please send an email to Careers@capitalone.com Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Posted Date 8/22/2025 Description Senior Manager Production Support - Capital One Software - (Remote) Ever since our first credit card customer in 1994 Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022 we publicly announced Capital One Software and brought our first B2B software solution Slingshot to market. Building on Capital One’s pioneering adoption of modern cloud and data capabilities Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing data consumption data governance and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward. Job Summary: We are seeking a highly skilled and motivated Senior Manager Production Support to join our Capital One Software Support team in a fast-paced Software as a Service (Saas) organization. As a key member of our technical support group you will play a critical role in ensuring the reliability performance and optimal functionality of our SaaS product. The ideal candidate should have a strong background in system engineering troubleshooting and customer support. Responsibilities: Provide advanced technical support for complex issues addressing system and application-related challenges. Familiarity with microservices architecture understanding how to support and troubleshoot microservices-based applications. Proficient in writing and executing SQL script to extract and analyze data. Diagnose and resolve software issues in a timely and efficient manner to meet service level agreements (SLAs). Monitor system performance and proactively identify potential issues before they impact users. Create and maintain comprehensive documentation related to troubleshooting procedures system configurations and support processes. Share knowledge with team members and contribute to the development of training materials. Work closely with cross-functional teams including software developers product managers and platform engineers to address and resolve complex technical issues. Collaborate with Level 3 support to perform root cause analysis and contribute to long-term solutions. Communicate effectively with customers to understand and troubleshoot issues providing timely updates and resolutions. Ensure a high level of customer satisfaction through professional and courteous interactions. Identify opportunities for automation to streamline repetitive tasks and enhance efficiency. Contribute to continuous improvement initiatives suggesting and implementing process enhancements. Participate in on-call rotations to provide 24/7 support for major incidents. Respond promptly to emergency situations contributing to swift resolution and minimizing downtime. If you are a highly analytical and collaborative individual with a passion for ensuring the seamless operation of SaaS solutions we invite you to apply for this challenging and rewarding position. Join us in delivering exceptional support to our clients and contributing to the success of our innovative SaaS products. Basic Qualifications: Bachelor's degree in Computer Science Information Technology or a related field. At least 7 years of system engineering experience At least 5 years of software troubleshooting or software customer support experience Preferred Qualifications: 1 + year of experience with Snowflake and Databricks Experience with scripting languages (Python Bash) 3 + years of experience in DevOps Engineering 3 + years of experience with public cloud technologies 2 + years of experience using monitoring tools (AWS Cloudwatch Splunk New Relic) AWS Certified Solutions Architect – Associate Certification. At this time Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $155300 - $177200 for Production Support Sr. Manager McLean VA: $170800 - $194900 for Production Support Sr. Manager Richmond VA: $155300 - $177200 for Production Support Sr. Manager Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law San Francisco California Police Code Article 49 Sections 4901-4920 New York City’s Fair Chance Act Philadelphia’s Fair Criminal Records Screening Act and other applicable federal state and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process please send an email to Careers@capitalone.com Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Senior Manager Production Support - Capital One Software - (Remote) Ever since our first credit card customer in 1994 Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022 we publicly announced Capital One Software and brought our first B2B software solution Slingshot to market. Building on Capital One’s pioneering adoption of modern cloud and data capabilities Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing data consumption data governance and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward. Job Summary: We are seeking a highly skilled and motivated Senior Manager Production Support to join our Capital One Software Support team in a fast-paced Software as a Service (Saas) organization. As a key member of our technical support group you will play a critical role in ensuring the reliability performance and optimal functionality of our SaaS product. The ideal candidate should have a strong background in system engineering troubleshooting and customer support. Responsibilities: Provide advanced technical support for complex issues addressing system and application-related challenges. Familiarity with microservices architecture understanding how to support and troubleshoot microservices-based applications. Proficient in writing and executing SQL script to extract and analyze data. Diagnose and resolve software issues in a timely and efficient manner to meet service level agreements (SLAs). Monitor system performance and proactively identify potential issues before they impact users. Create and maintain comprehensive documentation related to troubleshooting procedures system configurations and support processes. Share knowledge with team members and contribute to the development of training materials. Work closely with cross-functional teams including software developers product managers and platform engineers to address and resolve complex technical issues. Collaborate with Level 3 support to perform root cause analysis and contribute to long-term solutions. Communicate effectively with customers to understand and troubleshoot issues providing timely updates and resolutions. Ensure a high level of customer satisfaction through professional and courteous interactions. Identify opportunities for automation to streamline repetitive tasks and enhance efficiency. Contribute to continuous improvement initiatives suggesting and implementing process enhancements. Participate in on-call rotations to provide 24/7 support for major incidents. Respond promptly to emergency situations contributing to swift resolution and minimizing downtime. If you are a highly analytical and collaborative individual with a passion for ensuring the seamless operation of SaaS solutions we invite you to apply for this challenging and rewarding position. Join us in delivering exceptional support to our clients and contributing to the success of our innovative SaaS products. Basic Qualifications: Bachelor's degree in Computer Science Information Technology or a related field. At least 7 years of system engineering experience At least 5 years of software troubleshooting or software customer support experience Preferred Qualifications: 1 + year of experience with Snowflake and Databricks Experience with scripting languages (Python Bash) 3 + years of experience in DevOps Engineering 3 + years of experience with public cloud technologies 2 + years of experience using monitoring tools (AWS Cloudwatch Splunk New Relic) AWS Certified Solutions Architect – Associate Certification. At this time Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $155300 - $177200 for Production Support Sr. Manager McLean VA: $170800 - $194900 for Production Support Sr. Manager Richmond VA: $155300 - $177200 for Production Support Sr. Manager Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law San Francisco California Police Code Article 49 Sections 4901-4920 New York City’s Fair Chance Act Philadelphia’s Fair Criminal Records Screening Act and other applicable federal state and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process please send an email to Careers@capitalone.com Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Salary 155300.00 - 177200.00 Annual Type Full-time

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening serving with integrity thinking big and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Meet the team: Join our dynamic and innovative consumer team at the crux of innovation technology and consumer products! We are dedicated to empowering individuals to take control of their health and well-being through cutting-edge biosensor technology and intuitive app experiences. If you're passionate about pushing the boundaries of what's possible and thrive in fast-moving environments we want you on our team. Together we create solutions that make a positive impact on people's lives. As a Product Manager in our Consumer team you will drive the strategy and development of our in-app activation and support features including onboarding education account management and support. You will work with cross-functional teams to champion new activation and support capabilities and coordinate their development from conception to commercialization. Where you come in: You will evaluate and analyze user behavior feedback and support data—as well as our current onboarding education and in-app support experiences—to identify friction points gaps and opportunities to improve activation and retention. Develop a strategic vision for user activation and ongoing support that aligns with our company’s mission and growth objectives. Translate this vision into a clear actionable product strategy and roadmap driving initiatives that enhance user engagement satisfaction and retention. You’ll collaborate closely with design engineering clinical marketing and customer support teams to deliver intuitive scalable and impactful solutions. You’ll champion a user-first mindset advocating for features that reduce setup time increase confidence and foster long-term engagement. You’ll own the end-to-end product lifecycle—from discovery and requirements gathering to launch and iteration—ensuring timely delivery and measurable outcomes. You’ll partner with analytics and research teams to define success metrics and continuously optimize the user journey based on data and insights. You’ll stay ahead of industry trends and best practices in digital health onboarding and support to inform product innovation. What makes you successful: You have proven experience in product management for consumer-facing apps and thrive in fast-paced ambiguous environments. Experience designing onboarding user education or in-app support experiences is a strong plus. Excellent communication and collaboration skills. Ability to prioritize and manage multiple projects simultaneously. Data-driven mindset with strong analytical skills. Experience in digital health particularly with regulated medical products is a plus—especially if you have familiarity with navigating regulatory frameworks and compliance constraints. Deep empathy for users and a passion for creating intuitive empowering experiences that drive activation education and long-term engagement Experience leading cross-functional teams through the full product lifecycle—from discovery and ideation to launch and iteration. A bias for action and a results-driven mindset with comfort navigating ambiguity and balancing short-term needs with long-term strategy. Familiarity with agile development methodologies and tools like Jira Figma and product analytics platforms A user-first mindset and a commitment to continuous improvement always seeking ways to reduce friction and enhance support experiences. What you’ll get: A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community. A full and comprehensive benefits program. Growth opportunities on a global scale. Access to career development through in-house learning programs and/or qualified tuition reimbursement. An exciting and innovative industry-leading organization committed to our employees customers and the communities we serve. Travel Required: (Highlight the appropriate range) Travel: 5-15% Experience and Education Requirements: Typically requires a Bachelor’s degree and a minimum of 8-12 years of related experience. At this level a graduate degree may be desirable with 4 years of related experience Remote Workplace: Your location will be a home office you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option. Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may at its discretion assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at talentacquisition@dexcom.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact Dexcom Talent Acquisition at talentacquisition@dexcom.com. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications. Salary: $122500.00 - $204100.00

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform providing vertically tailored integrated SaaS solutions that help more than 600000 global service-based businesses accelerate growth streamline operations and increase retention. Our modern digital and mobile applications create predictable informed and convenient experiences between customers and their service professionals. Specializing in Home & Field Services Health Services and Fitness & Wellness industries EverCommerce solutions include end-to-end business management software embedded payment acceptance marketing technology and customer engagement applications. We are building an extraordinary company and looking for talented energetic and motivated people to join our team. You can learn more about our Company Culture and Values here: https://www.evercommerce.com/about-us/careers/ We are looking for a Product Support Specialist to focus on our Service Fusion Brand. Founded in 2014 Service Fusion now an EverCommerce solution serves nearly 4000 field service contractors in over 20 residential and commercial service verticals with mission-critical business management software. While the largest segments of the customer base are HVAC plumbing electrical and appliance repair contractors our target customer is “anyone in a truck who comes to your home or business to perform a service.” Service Fusion allows such contractors to operate their business from anywhere with enterprise-level features at a small business price. Responsibilities: Manage and resolve customer questions and issues via phone email or chat Take ownership of customer issues reported and seeing problems through to final resolution and root cause with full resolution confirmation from the customer Develop client’s end user software skills Follow standard procedures for proper escalation of unresolved issues Remain knowledgeable on all Service Fusion products Consistently meet or exceed performance metrics Administer value of product Collaborate with peers and clients on projects Drive continuous improvement of software Skills and experience you will need to be successful in the role: 1 year of customer service or technical support is required a bachelor’s degree is a plus Operational experience preferred: ideally has worked in technical support for 1+ years at a software development company using a SaaS platform. Strong verbal written and chat communication skills Technically savvy A clear understanding of computer software A clear understanding of web applications A clear understanding of mobile apps and devices Excellent troubleshooting skills Demonstrated experience in office administration file maintenance data entry spreadsheet analysis and reporting Demonstrated excellent interpersonal ability problem-solving flexibility/adaptability multi-tasking communication research analysis and time-management skills Knowledge of QuickBooks and Excel is a plus Where: The EverCommerce team is distributed globally with teams in the U.S. Canada the U.K. Jordan New Zealand and Australia. With a widely distributed team we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position and this role may require travel to our Corporate Headquarters in Denver Colorado or to other office locations around North America. Benefits and Perks: Flexibility to work where/how you want within your country of employment – in-office remote or hybrid Continued investment in your professional development Day 1 access to a robust health and wellness benefits package including an annual wellness stipend. 401k with up to a 4% match and immediate vesting Flexible and generous (FTO) time-off Employee Stock Purchase Program Compensation: The target base compensation for this position is $50000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location local market variances and candidate experience and expertise and may vary from the amounts listed above. EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race religion color national origin gender identity sexual orientation age marital status veteran status or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform providing vertically tailored integrated SaaS solutions that help more than 600000 global service-based businesses accelerate growth streamline operations and increase retention. Our modern digital and mobile applications create predictable informed and convenient experiences between customers and their service professionals. Specializing in Home & Field Services Health Services and Fitness & Wellness industries EverCommerce solutions include end-to-end business management software embedded payment acceptance marketing technology and customer engagement applications. We are building an extraordinary company and looking for talented energetic and motivated people to join our team. You can learn more about our Company Culture and Values here: https://www.evercommerce.com/about-us/careers/ We are looking for a Product Support Specialist to focus on our Service Fusion Brand. Founded in 2014 Service Fusion now an EverCommerce solution serves nearly 4000 field service contractors in over 20 residential and commercial service verticals with mission-critical business management software. While the largest segments of the customer base are HVAC plumbing electrical and appliance repair contractors our target customer is “anyone in a truck who comes to your home or business to perform a service.” Service Fusion allows such contractors to operate their business from anywhere with enterprise-level features at a small business price. Responsibilities: Manage and resolve customer questions and issues via phone email or chat Take ownership of customer issues reported and seeing problems through to final resolution and root cause with full resolution confirmation from the customer Develop client’s end user software skills Follow standard procedures for proper escalation of unresolved issues Remain knowledgeable on all Service Fusion products Consistently meet or exceed performance metrics Administer value of product Collaborate with peers and clients on projects Drive continuous improvement of software Skills and experience you will need to be successful in the role: 1 year of customer service or technical support is required a bachelor’s degree is a plus Operational experience preferred: ideally has worked in technical support for 1+ years at a software development company using a SaaS platform. Strong verbal written and chat communication skills Technically savvy A clear understanding of computer software A clear understanding of web applications A clear understanding of mobile apps and devices Excellent troubleshooting skills Demonstrated experience in office administration file maintenance data entry spreadsheet analysis and reporting Demonstrated excellent interpersonal ability problem-solving flexibility/adaptability multi-tasking communication research analysis and time-management skills Knowledge of QuickBooks and Excel is a plus Where: The EverCommerce team is distributed globally with teams in the U.S. Canada the U.K. Jordan New Zealand and Australia. With a widely distributed team we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position and this role may require travel to our Corporate Headquarters in Denver Colorado or to other office locations around North America. Benefits and Perks: Flexibility to work where/how you want within your country of employment – in-office remote or hybrid Continued investment in your professional development Day 1 access to a robust health and wellness benefits package including an annual wellness stipend. 401k with up to a 4% match and immediate vesting Flexible and generous (FTO) time-off Employee Stock Purchase Program Compensation: The target base compensation for this position is $50000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location local market variances and candidate experience and expertise and may vary from the amounts listed above. EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race religion color national origin gender identity sexual orientation age marital status veteran status or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

Job Title: Product Support Specialist Location: Remote Duration: 4+ months with possible extension Description We are hiring a Product Support Specialist. In this role you’ll be at the front lines of safely delivering AI to the world. By responding to investigating and tracking user needs you will help ensure users have a great experience with products. Requirements: Become an expert in all products Respond to user support cases in a high volume environment Clearly and empathetically communicate with a wide range of user personas Prioritize critically and comfortably adapt to an ever-evolving product landscape Partner with engineers teammates and other internal stakeholders to diagnose and resolve user issues both individually and at scale Provide suggestions for improving user satisfaction through support processes as well as to increase efficiency and drive down contact rates You might be a good fit if you: Have 2+ years of experience with high volume product support preferably in a second tier or escalated support team Have demonstrated an ability to thrive in fast-paced reactive situations Possess strong user empathy and are expert in the lifecycle of a support case you can read between the lines of a user’s question put yourself in their shoes and get at the heart of their needs for a speedy satisfying resolution Have crisp but kind written communication skills and a deep care for the details Enjoy helping others learn about new features and complex concepts Are persistent and curious you delight in the hunt of tracking down a bug or issue and are energized by fixing this for all similar users going forward Have experience contributing to the foundations of a support team – this is essential highly valuable but often unglamorous work Are proficient at working in a technical environment and are interested in products Job Type: Contract Pay: $65.00 - $75.00 per hour Work Location: Remote