Remote Technical Account Manager Jobs

"Director Technical Account Management Location: USA or CAD (Remote position but candidate must be physically located in the USA or Canada) ABOUT GRIDGAIN Modern business-critical applications such as AI modeling high-performance transaction processing real-time decisioning fraud detection and risk management all require more than just access to real-time data. These applications need a data platform that can store access process and analyze hundreds of terabytes of data at ultra-low latencies with high availability.GridGain is a leading real-time data platform by the original creators of Apache Ignite. It is the fastest most non-intrusive way to process enterprise-wide data for AI transactions and analytics in real time and at massive scale. GridGain allows companies to combine a fast multi-model database with robust compute functionality to deliver the fast access data storage and low-millisecond processing required for today’s business imperatives.GridGain is trusted by leading companies including Citi Barclays American Airlines AutoZone and UPS to accelerate their existing applications speed operational analytics and fraud detection train machine learning models for AI and provide fast-access data hubs.GridGain is growing! Join the team and play a critical role in a fast-paced Silicon Valley startup that's changing the definition of ""real time"" and the world's expectations for high-speed data processing and analytics.   About the Role: We are seeking a strategic and customer-centric Director of Technical Account Management to lead and scale our global TAM organization. This leader will own the success of our technical account management function responsible for deepening customer relationships ensuring technical success and driving long-term value for our enterprise clients.   You will oversee a team of highly skilled TAMs serve as a key customer advocate within the organization and collaborate cross-functionally with Sales Engineering Product and Support to ensure we exceed customer expectations at every stage of the journey.   Key Responsibilities: Lead and scale a team of Technical Account Managers across regions ensuring delivery of high-impact proactive support for strategic accounts Define vision strategy and KPIs for the TAM function aligned with customer satisfaction retention and expansion goals Act as executive sponsor for key accounts building strong relationships and advocating for their technical needs Partner with Customer Success Sales and Product teams to drive product adoption renewals and growth opportunities Design and implement processes and frameworks for customer onboarding escalation management and technical QBRs Identify common customer challenges and feedback to inform product development and improve the customer experience Hire coach and develop top-tier TAM talent to ensure a high-performing customerobsessed team Build reporting and analytics to track health engagement and TAM effectiveness across the customer base   Qualifications: 8–12+ years of experience in customer-facing technical roles (TAM solutions engineering support consulting) including 3+ years in a leadership role Proven track record of managing enterprise customers in complex technical environments Strong people management skills with experience scaling teams and developing talent Deep technical acumen — able to understand and articulate complex technical concepts to both technical and non-technical audiences Experience working in SaaS cloud infrastructure data platforms or enterprise software preferred Excellent communication executive presence and relationship-building abilities Customer-first mindset with a bias toward action and problem-solving Preferred: Familiarity with enterprise account management tools (e.g. Gainsight Salesforce Zendesk) Background in engineering or computer science a plus What we can offer you: Remote-first environmentCompetitive salary and pre-IPO stock optionsA broad selection of medical dental and vision insurance plansOptional HSA FSA and dependent care reimbursement accountsCompany-paid life insuranceGenerous holiday and vacation policyFamily leave programs for life events401(k)Monthly stipend for cell phone and gym membershipsA great company culture with a strong emphasis on diversity equity and inclusion"

Job Posting - Salary Range: See Pay Range Company Description Experian is a global data and technology company powering opportunities for people and businesses around the world. We help to redefine lending practices uncover and prevent fraud simplify healthcare create marketing solutions and gain deeper insights into the automotive market all using our unique combination of data analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money. We operate across a range of markets from financial services to healthcare automotive agribusiness insurance and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN) we have a team of 22500 people across 32 countries. Our corporate headquarters are in Dublin Ireland. Learn more at experianplc.com. Job Description The Technical Account Manager will partner with sales product and delivery teams to uncover new opportunities and solutions for large financial services clients based on their custom requirements business drivers and technology needs. This will include working closely with the Account Executives to drive pre-sales activities to architect solutions that deliver new revenue and expand existing revenue streams with our most critical strategic client relationships. You Will Develop and maintain close strategic partnerships across all levels of the Financial Services Client understanding KPI's and success measures to analyze and understand their industry markets customers and business operations Deliver sales presentations and proposals to leverage Experian solutions to improve and grow client revenue return on operations reduce risk and lower expenses. Use your experience in sales and technical functions to identify gaps and opportunities Communicate complex concepts while sharing industry knowledge of data software and analytics to support client goals Identify new ways to maintain and strengthen current partnerships Articulate the voice of your customer to improve Experian solutions You will report to the VP of Strategic Sales Qualifications Bachelor's Degree 5+ years experience designing solutions that generate ROI and value for financial services Experience uncovering identifying designing complex solutions solving critical business problems expanding existing relationships and creating revenue opportunities Background in Financial Services Technology or related field. Understanding of processes infrastructure and KPI's of financial institutions Understanding of corporate financial priorities operating / technical environments and the initiatives designed to deliver revenue and profit expectations. Travel required Benefits/Perks Additional Information Great compensation package and bonus plan Core benefits including full medical dental vision and matching 401K Fully remote environment Flexible time off including volunteer time off vacation sick and 12-paid holidays Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters DEI work/life balance development authenticity collaboration wellness reward and recognition volunteering... the list goes on. Experian's people first approach is award-winning World's Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range individual pay is determined by work location and additional factors such as job-related experience and education. You will be also eligible for a variable pay opportunity. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

As a global leader in cybersecurity CrowdStrike protects the people processes and technologies that drive modern organizations. Since 2011 our mission hasn’t changed — we’re here to stop breaches and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries and they count on CrowdStrike to keep their businesses running their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion a relentless focus on innovation and a fanatical commitment to our customers our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: Are you passionate about Internet Security and Customer Advocacy? Do you want to work where the people are as committed and as passionate as you are? As a Technical Account Manager with CrowdStrike you will provide proactive technical support to our Premium Support customers. At CrowdStrike you will be working with people who “wrote the book” on hacking and internet security. We care deeply about our customers’ success. We ensure they are protected stable and empowered to stop breaches. To be successful in this role you must be a motivated self-starter be committed to ongoing self-education possess strong customer service skills and have excellent technical problem solving skills. What You'll Do: Serve as primary technical contact and augment our customer support teams Onboard new customers to the CrowdStrike platforms. Ensure customer success through proactive periodic health checks product training and developing and sharing best practices. Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. Engage with customers at all levels of their organization from the front lines of the SOC to the C-suite. Research customers’ technical issues in a timely manner and follow up with recommendations and action plans. Escalate customer issues to management when appropriate. Maintain control of the overall resolution for any escalated case leading cross-functional groups as needed. Leverage internal technical expertise including development engineers knowledge base and other internal tools to provide the most effective solutions to customer issues. Create knowledge base content to capture new learning for reuse throughout the company and user base. Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. Support the sales teams in identifying account expansion opportunities. Drive support cases to ensure issues are being resolved in a timely manner. What You'll Need: Bachelor’s Degree or equivalent experience Experience working with Windows Server Operating Systems Knowledge of enterprise web technologies security and cutting-edge infrastructures Excellent customer service skills and ability to quickly establish technical credibility with customers Excellent communication skills written and verbal Proven problem-solving skills Collaborative attitude Ability to travel up to 25% Commitment to customer success Preferred Qualifications: Bachelor’s Degree in Computer Science or equivalent CISSP or ITIL Certification 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization Deep expertise in Linux and Mac platforms Python Scripting and RestAPI experience #LI-Remote #LI-RL1 This role will require the candidate to periodically undergo and pass additional background and fingerprint check(s) consistent with government customer requirements. Benefits of Working at CrowdStrike: Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks geographic neighborhood groups and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race color creed ethnicity religion sex (including pregnancy or pregnancy-related medical conditions) sexual orientation gender identity marital or family status veteran status age national origin ancestry physical disability (including HIV and AIDS) mental disability medical condition genetic information membership or activity in a local human rights commission status with regard to public assistance or any other characteristic protected by law. We base all employment decisions-including recruitment selection training compensation benefits discipline promotions transfers lay-offs return from lay-off terminations and social/recreational programs-on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation please contact us at recruiting@crowdstrike.com for further assistance. Find out more about your rights as an applicant. CrowdStrike participates in the E-Verify program. Notice of E-Verify Participation Right to Work CrowdStrike Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including but not limited to relevant work experience skills certifications job level supervisory status and location. The base salary range for this position for all U.S. candidates is $110000 - $160000 per year with eligibility for bonuses equity grants and a comprehensive benefits package that includes health insurance 401k and paid time off. For detailed information about the U.S. benefits package please click here. Expected Close Date of Job Posting is:11-10-2025

As a global leader in cybersecurity CrowdStrike protects the people processes and technologies that drive modern organizations. Since 2011 our mission hasn’t changed — we’re here to stop breaches and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries and they count on CrowdStrike to keep their businesses running their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion a relentless focus on innovation and a fanatical commitment to our customers our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: Are you passionate about Internet Security and Customer Advocacy? Do you want to work where the people are as committed and as passionate as you are? As a Technical Account Manager with CrowdStrike you will provide proactive technical support to our Premium Support customers. At CrowdStrike you will be working with people who “wrote the book” on hacking and internet security. We care deeply about our customers’ success. We ensure they are protected stable and empowered to stop breaches. To be successful in this role you must be a motivated self-starter be committed to ongoing self-education possess strong customer service skills and have excellent technical problem solving skills. What You'll Do: Serve as primary technical contact and augment our customer support teams Onboard new customers to the CrowdStrike platforms. Ensure customer success through proactive periodic health checks product training and developing and sharing best practices. Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. Engage with customers at all levels of their organization from the front lines of the SOC to the C-suite. Research customers’ technical issues in a timely manner and follow up with recommendations and action plans. Escalate customer issues to management when appropriate. Maintain control of the overall resolution for any escalated case leading cross-functional groups as needed. Leverage internal technical expertise including development engineers knowledge base and other internal tools to provide the most effective solutions to customer issues. Create knowledge base content to capture new learning for reuse throughout the company and user base. Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. Support the sales teams in identifying account expansion opportunities. Drive support cases to ensure issues are being resolved in a timely manner. What You'll Need: Bachelor’s Degree or equivalent experience Experience working with Windows Server Operating Systems Knowledge of enterprise web technologies security and cutting-edge infrastructures Excellent customer service skills and ability to quickly establish technical credibility with customers Excellent communication skills written and verbal Proven problem-solving skills Collaborative attitude Ability to travel up to 25% Commitment to customer success Preferred Qualifications: Bachelor’s Degree in Computer Science or equivalent CISSP or ITIL Certification 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization Deep expertise in Linux and Mac platforms Python Scripting and RestAPI experience #LI-Remote #LI-RL1 This role will require the candidate to periodically undergo and pass additional background and fingerprint check(s) consistent with government customer requirements. Benefits of Working at CrowdStrike: Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks geographic neighborhood groups and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race color creed ethnicity religion sex (including pregnancy or pregnancy-related medical conditions) sexual orientation gender identity marital or family status veteran status age national origin ancestry physical disability (including HIV and AIDS) mental disability medical condition genetic information membership or activity in a local human rights commission status with regard to public assistance or any other characteristic protected by law. We base all employment decisions-including recruitment selection training compensation benefits discipline promotions transfers lay-offs return from lay-off terminations and social/recreational programs-on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation please contact us at recruiting@crowdstrike.com for further assistance. Find out more about your rights as an applicant. CrowdStrike participates in the E-Verify program. Notice of E-Verify Participation Right to Work CrowdStrike Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including but not limited to relevant work experience skills certifications job level supervisory status and location. The base salary range for this position for all U.S. candidates is $110000 - $160000 per year with eligibility for bonuses equity grants and a comprehensive benefits package that includes health insurance 401k and paid time off. For detailed information about the U.S. benefits package please click here. Expected Close Date of Job Posting is:11-10-2025

Job Posting - Salary Range: See Pay Range Company Description Experian is a global data and technology company powering opportunities for people and businesses around the world. We help to redefine lending practices uncover and prevent fraud simplify healthcare create marketing solutions and gain deeper insights into the automotive market all using our unique combination of data analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money. We operate across a range of markets from financial services to healthcare automotive agribusiness insurance and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN) we have a team of 22500 people across 32 countries. Our corporate headquarters are in Dublin Ireland. Learn more at experianplc.com. Job Description The Technical Account Manager will partner with sales product and delivery teams to design new solutions for large financial services clients based on their custom requirements business drivers and infrastructure. This will include working with the sales team to architect solutions that drive new revenue opportunities and expand existing revenue streams with our most critical strategic client relationships. You Will Develop and maintain close strategic partnerships across all levels of the organization understanding KPI's and success measures to analyze and understand their industry markets customers and business operations Deliver sales presentations and proposals to leverage Experian solutions to improve client revenue return on operations reduce risk and lower expenses. Use your experience of sales functions and standards to protect core revenue ensuring delivery of solutions Communicate complex concepts while sharing industry knowledge of data software and analytics to support client goals Identify new ways to maintain and strengthen current partnerships Articulate the voice of your customer to improve Experian solutions You will report to the VP of Strategic Mortgage Sales Qualifications Bachelor's Degree 5+ years experience designing solutions that generate ROI and value for financial services Experience designing complex solutions solving critical business problems expanding existing relationships and creating revenue opportunities Background in Financial Services Technology or related field. Understanding of processes infrastructure and KPI's of financial institutions Understanding of corporate financial priorities operating / technical environments and the initiatives designed to deliver revenue and profit expectations. Travel required Benefits/Perks Additional Information Great compensation package and bonus plan Core benefits including full medical dental vision and matching 401K Fully remote environment Flexible time off including volunteer time off vacation sick and 12-paid holidays Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters DEI work/life balance development authenticity collaboration wellness reward and recognition volunteering... the list goes on. Experian's people first approach is award-winning World's Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range individual pay is determined by work location and additional factors such as job-related experience and education. You will be also eligible for a variable pay opportunity. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

About the Job: Red Hat's Technical Services team is looking for an experienced enterprise-level engineer to join us as a OpenShift Technical Account Manager (TAM) in South Africa. In this role you'll work with a small set of key customers to provide hands-on technical and architectural guidance for the Red Hat OpenShift Container Platform. At Red Hat customer support includes far more than just “break-fix” solutions. Customers get industry-leading resources that enable their technical environments to run efficiently so they can focus on growing their businesses. Technical account management is a premium support offering that builds maintains and grows long-lasting customer loyalty between Red Hat and our customers. You will forge relationships with your customers develop a deep technical understanding of their Red Hat implementation share technical best practices and act as point of contact for any major incidents managing the customer’s expectations and communications through resolution of such incidents. You will tailor support for each customer's environment facilitate collaboration with their other vendors and advocate on their behalf. At the same time you'll work closely with our Engineering Research and Development Product Management and Global Support teams to debug test and resolve issues. The ideal TAM is a team player enjoys working hard exhibits professionalism is dedicated to meeting and exceeding expectations building relationships has excellent collaboration skills is able to learn new technologies quickly and uses their time efficiently. What you will do: Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities. Perform technical reviews and share knowledge to proactively identify and prevent issues Forewarn customers of technology changes or potential disruptions to their service and advice on mitigation strategies. Provide advice and guidance to customers about their current and future Red Hat products Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams Complete analysis and present periodic reviews of operational performance to customer leadership Manage customer use cases and maintain clear and concise case documentation Create customer engagement plans and keep the documentation on the customer's environment updated Manage and grow customer relationships by delivering attentive relationship-based support Build a sense of trust with customers and serve as their advocate within Red Hat Contribute internally to the Red Hat team share knowledge and best practices with team members contribute to internal projects and initiatives and serve as a Subject Matter Expert (SME) and mentor for specific technical or process areas Partner closely with Red Hat Engineering Product Management and Technical Support teams to debug test and resolve issues Travel as necessary to visit customers and attend events within the region Learn new technologies quickly including topics like container orchestration container registries container build strategies and microservices on container platforms Establish and maintain parity with Red Hat cloud technologies strategy Engage with Red Hat’s product engineering teams to help develop solution patterns based on customer engagements as well as personal experience that drive platform adoption Engage with Red Hat’s field teams customers and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success Communicate how specific Red Hat cloud solutions and our cloud roadmap align to customer use cases What you will bring: 5 years experience in a support development engineering or quality assurance organisation Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat) containers Kubernetes cloud management (Red Hat CloudForms) and IT automation (Ansible Automation Platform by Red Hat) Ability to manage and grow existing enterprise customer relationships by delivering proactive relationship-based support Outstanding verbal and written communication skills ability to convey complex information to customers clearly and concisely Competent comprehension of enterprise architecture and strategic business drivers Ability to manage multiple issues and projects with an eye for detail Direct experience with a variety of hardware vendors The following are considered a plus: Experience in system management cloud or server virtualization Bachelor's degree in a technology-related discipline preferably computer science or engineering Red Hat Certified Engineer (RHCE) Prior experience in a technical leadership or mentorship role Experience with training and presentation delivery Learn about the real-life experience of one of our Technical Account Managers in this blog post. #LI-MR3 About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40+ countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact. Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application email application-assistance@redhat.com. General inquiries such as those regarding the status of a job application will not receive a reply.

### Description We are seeking a strategic and customer-focused Senior Technical Account Manager (TAM) with a strong foundation in enterprise IT systems to join our team. This role is primarily responsible for serving as the technical liaison and trusted advisor to high-value clients while also providing hands-on support across Citrix virtualization storage and networking for a select few customers. The ideal candidate will have a good understanding of enterprise IT infrastructure a strong customer orientation and a willingness to roll up their sleeves when necessary.### Key Responsibilities Technical Account Manager (Primary Focus) Customer Engagement & Advocacy Act as the primary technical escalation point of contact for assigned customers fostering long-term strategic relationships. Understand each client’s business goals and technical environment to proactively guide and align IT solutions to their needs. Regularly review system health reports performance metrics and KPIs to provide insights and strategic recommendations. Service Delivery & Communication Collaborate with internal support and engineering teams to ensure timely resolution of issues and seamless service delivery. Communicate complex technical issues and solutions clearly to both technical and non-technical stakeholders. Identify patterns in incidents and outages propose improvements and drive long-term operational excellence. ITIL-Based Process Oversight Support event incident problem and change management efforts for key customers using ITIL best practices. Coordinate root cause analysis and ensure timely follow-up with clients for major or recurring issues. Senior Systems Engineer (Secondary Focus) Infrastructure and Virtualization Maintain and support VMware-based environments including upgrades and performance tuning. Work with Cisco UCS and enterprise storage systems (e.g. Pure Storage) to ensure high availability and interoperability. Citrix Engineering Support Support Citrix solutions such as Citrix Cloud Citrix DaaS XenApp XenDesktop and Citrix ADC (NetScaler) Troubleshoot and optimize Citrix policies session hosts delivery groups and hybrid/cloud integrations. Networking & Optimization Perform advanced troubleshooting across networking components relevant to Citrix and application delivery. Assist with configuration of Citrix SD-WAN and network optimization strategies as needed. Escalation and Mentorship Serve as a senior escalation point for technical issues guiding junior staff and supporting continuous improvement initiatives. ### Skills Knowledge & Expertise Technical Expertise Experience working with VMware Cisco UCS and enterprise storage solutions with ability to support and troubleshoot as needed Experience with Citrix platforms: Citrix Cloud DaaS XenApp/XenDesktop NetScaler WEM SD-WAN. Familiarity with enterprise networking load balancing and firewall concepts. Customer-Facing and Strategic Skills Proven success in a Technical Account Manager or customer-facing engineering role. Solid grasp of ITIL processes with the ability to lead incident change and problem management for enterprise clients. Capable of interpreting system metrics and translating them into meaningful business-aligned actions. Soft Skills Excellent communication and interpersonal skills able to bridge the gap between business needs and technical solutions. Strong presentation and documentation abilities. Highly self-motivated organized and comfortable working both independently and collaboratively. Preferred Qualifications Certifications such as Citrix Certified Professional/Expert (CCP/CCE) VMware Certified Professional (VCP) Cisco UCS or Pure Storage certifications. Understanding of hybrid and multi-cloud environments. Scripting/automation familiarity (e.g. PowerShell Citrix SDKs Ansible). Blue Mantis is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other legally protected characteristic. Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time we have no interest in onboarding any new staffing partners. ### About Blue Mantis Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services cybersecurity and cloud. Headquartered in Portsmouth New Hampshire the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. Blue Mantis partners with more than 1200 leading mid-market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm Abry Partners.

### Description We are seeking a strategic and customer-focused Senior Technical Account Manager (TAM) with a strong foundation in enterprise IT systems to join our team. This role is primarily responsible for serving as the technical liaison and trusted advisor to high-value clients while also providing hands-on support across Citrix virtualization storage and networking for a select few customers. The ideal candidate will have a good understanding of enterprise IT infrastructure a strong customer orientation and a willingness to roll up their sleeves when necessary.### Key Responsibilities Technical Account Manager (Primary Focus) Customer Engagement & Advocacy Act as the primary technical escalation point of contact for assigned customers fostering long-term strategic relationships. Understand each client’s business goals and technical environment to proactively guide and align IT solutions to their needs. Regularly review system health reports performance metrics and KPIs to provide insights and strategic recommendations. Service Delivery & Communication Collaborate with internal support and engineering teams to ensure timely resolution of issues and seamless service delivery. Communicate complex technical issues and solutions clearly to both technical and non-technical stakeholders. Identify patterns in incidents and outages propose improvements and drive long-term operational excellence. ITIL-Based Process Oversight Support event incident problem and change management efforts for key customers using ITIL best practices. Coordinate root cause analysis and ensure timely follow-up with clients for major or recurring issues. Senior Systems Engineer (Secondary Focus) Infrastructure and Virtualization Maintain and support VMware-based environments including upgrades and performance tuning. Work with Cisco UCS and enterprise storage systems (e.g. Pure Storage) to ensure high availability and interoperability. Citrix Engineering Support Support Citrix solutions such as Citrix Cloud Citrix DaaS XenApp XenDesktop and Citrix ADC (NetScaler) Troubleshoot and optimize Citrix policies session hosts delivery groups and hybrid/cloud integrations. Networking & Optimization Perform advanced troubleshooting across networking components relevant to Citrix and application delivery. Assist with configuration of Citrix SD-WAN and network optimization strategies as needed. Escalation and Mentorship Serve as a senior escalation point for technical issues guiding junior staff and supporting continuous improvement initiatives. ### Skills Knowledge & Expertise Technical Expertise Experience working with VMware Cisco UCS and enterprise storage solutions with ability to support and troubleshoot as needed Experience with Citrix platforms: Citrix Cloud DaaS XenApp/XenDesktop NetScaler WEM SD-WAN. Familiarity with enterprise networking load balancing and firewall concepts. Customer-Facing and Strategic Skills Proven success in a Technical Account Manager or customer-facing engineering role. Solid grasp of ITIL processes with the ability to lead incident change and problem management for enterprise clients. Capable of interpreting system metrics and translating them into meaningful business-aligned actions. Soft Skills Excellent communication and interpersonal skills able to bridge the gap between business needs and technical solutions. Strong presentation and documentation abilities. Highly self-motivated organized and comfortable working both independently and collaboratively. Preferred Qualifications Certifications such as Citrix Certified Professional/Expert (CCP/CCE) VMware Certified Professional (VCP) Cisco UCS or Pure Storage certifications. Understanding of hybrid and multi-cloud environments. Scripting/automation familiarity (e.g. PowerShell Citrix SDKs Ansible). Blue Mantis is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other legally protected characteristic. Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time we have no interest in onboarding any new staffing partners. ### About Blue Mantis Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services cybersecurity and cloud. Headquartered in Portsmouth New Hampshire the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. Blue Mantis partners with more than 1200 leading mid-market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm Abry Partners.

"About HighspotHighspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for and how it authentically represents its values in the real world. To this end we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change with the ability to transform themselves their workplace and their world. About The RoleJoin us on an exciting journey as a Senior Technical Account Manager where you'll be a driving force behind our largest customers' success stories. As a pivotal link between our innovative software and our valued customers you'll deliver specialized product guidance that aligns with each customer's business vision. Dive deep into understanding their technical requirements building strong relationships and championing their triumphs with our products. ➡ What You'll Do ➡ Dive headfirst into becoming one of our foremost product experts mastering every facet of our innovative solutions. Serve as the primary technical liaison between our company and our largest most strategic customers understanding their unique business needs and technical environments. Provide technical guidance and expert solution advice to customers navigating product issues and offering best practices proactively. Team up with a crew of extraordinary colleagues including CSMs Account Managers Support and Product & Engineering.  Together we'll ensure our customers harness the full potential of our solutions resulting in stellar customer retention and growth.  Lead engaging and insightful discussions during regular customer meetings providing progress updates expert counsel and strategic insights to foster mutual success.  Demonstrate your acumen for innovation by identifying opportunities for product enhancement feature refinement and process optimization guided by valuable customer feedback. Deftly manage customer expectations and deliverables through effective communication and stakeholder management.  Your Background ➡ 5-7+ years of experience in a client-facing technical role such as Technical Account Manager Customer Success Manager or similar role with a focus on delivering solution value to customers. Excellent technical aptitude and the ability to quickly understand and troubleshoot complex systems and applications. Strong understanding of software development processes and methodologies underpinning your ability to navigate and thrive within our dynamic ecosystem.  Exemplary communication and interpersonal skills fostering strong relationships and instilling confidence amongst our customers through your polished demeanor and articulate discourse. Proven problem-solving and critical thinking skills with the ability to think creatively and provide innovative solutions. Capacity to manage multiple projects and clients concurrently maintaining a steadfast commitment to excellence amidst the ebbs and flows of our fast-paced environment. Familiarity with integrating CRM and SSO software alongside proficiency in technical domains such as email deliverability and APIs.  This position is available either in-office or remote as applicable at the following locations: ➡ Alberta Canada - RemoteBritish Columbia - RemoteOntario - Remote ➡ Base salary range: $130000 - $202000 CAD. Employees are eligible to receive stock options and may also receive other forms of compensation.The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors including but not limited to location experience and job qualifications. Highspot also offers the following employee benefits for this position:-Comprehensive medical dental vision disability and life benefits-Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting-Flexible PTO-Generous Holiday Schedule + 5 Days for Annual Holiday Week-Quarterly Recharge Fridays (paid days off for mental health recharge)-Flexible work schedules-Access to Coaches and Therapists through Modern Health-2 Volunteer days per year-Monthly transportation allowance for employees who work in our Vancouver Hub location#LI-JL1Equal Opportunity StatementWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of any grounds protected by applicable human rights legislation which may include age ancestry citizenship color ethnicity family status gender identity or expression genetic information marital status medical condition national origin physical or invisible disabilities political belief race religion or sexual orientation.Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you hit the ‘apply’ button."""

Remote Europe Full Time Individual Contributor 2 years of experienceWho We AreYuno enables any company to accept all available payment methods and manage fraud detection and prevention through a single integration. Our strength is in our people founded by a team of experts in the payments and IT industries Yuno has built a high-performance payment orchestrator. Our technology gives companies access to top payment capabilities allowing them to engage customers confidently and manage global business operations seamlessly.Shape your future with Yuno!We are orchestrating the best high-performing team!If you are a Technical Account Manager ambitious and passionate about innovation joining Yuno will allow you to transform your passion into real high-impact solutions. At Yuno every role impacts the payment revolution.🟣 How Yuno will challenge you• Leading discussions with senior leadership regarding technical and product strategy incidents trade-offs and risk management.• Developing close relationships with customers to understand their business/operational needs and technical challenges and helping them achieve the greatest value from our products.• Working with developers and senior engineers to provide advocacy and strategic technical guidance helping customers plan and build solutions that proactively drive application health.• Collaborating with Product and Development teams to customize specific products for customers.• Monitoring the progress of product integrations and ramp-ups to ensure their success.🟣 The skills you needMinimum Qualifications• Minimum 2 years of experience in a technical account manager or integration engineering role preferably in a fintech or payments industry.• Strong understanding of RESTful APIs SOAP JSON XML and other web services protocols and API management tools (e.g. Postman SoapUI Swagger).• Proficiency in Web fundamentals (HTML CSS JavaScript RESTful API Frameworks )Expertise in at least one of the server-side languages (Golang Python Node.js others...) • Exposure to some of the server and database technologies (Apache Nginx ISS MySQL Oracle PostgreSQL MongoDB etc.)• Fluency in English.Preferred Qualifications• Experience with a ticketing system is a plus.• Excellent analytical technical problem-solving and project management skills.• Exceptional organizational skills with the ability to manage multiple activities and projects simultaneously.🟣 What Yuno offers you• Competitive compensation• Remote work - You can work from anywhere!• Home office bonus - We offer a one time allowance to help you create your ideal home office.• Work equipment• Stock optionsHealth Plan no matter where you are• Flexible Days off • Language professional and personal growth courses ➡ ➡