Remote Technical Customer Success Manager Jobs

This position is posted by Jobgether on behalf of PostHog. We are currently looking for a Technical Customer Success Manager in United Kingdom. As a Technical Customer Success Manager you will be the trusted partner for a portfolio of high-value customers ensuring their retention satisfaction and long-term success. This role combines relationship-building with hands-on technical expertise empowering you to solve problems directly and guide customers through best practices. You'll act as the main point of contact proactively monitoring product adoption and addressing risks before they become issues. With a focus on retention rather than aggressive expansion you'll ensure customers derive maximum value while fostering strong lasting partnerships. Accountabilities Act as the primary point of contact for 30-60 mid-to-large customers driving engagement and retention Build strong relationships with users from technical teams to decision-makers ensuring their goals are met Provide expert guidance on configuration best practices SDKs and integration into customer environments Proactively monitor product usage and revenue data to detect risks early and implement corrective actions Own and relay customer feedback to internal teams influencing product development and improvements Respond promptly to customer inquiries via Slack support tickets and email delivering outstanding service Maintain a proactive approach — preventing surprises such as unexpected churn and building automations where helpful Requirements Solid understanding of technical products ideally in developer tools product analytics data platforms or SaaS environments Ability to dive deep into product functionality and advise on implementation details without needing constant support from engineers Strong customer focus with the ability to prioritize across a portfolio of 50+ accounts Excellent communication and relationship-building skills balancing technical and commercial perspectives Previous experience in Customer Success Technical Account Management or Pre-sales roles is highly valued Familiarity with concepts such as feature flags session replay A/B testing data pipelines or data warehouses is a strong plus Based in the EMEA time zone with the ability to work remotely and independently Benefits Competitive base salary plus performance-based bonus tied to retention metrics Full flexibility with remote-first work culture across global teams Meeting-free focus days and async-first communication to maximize productivity Access to cutting-edge tools and the opportunity to work with innovative technical products Strong commitment to transparency autonomy and professional growth Healthcare coverage and additional perks designed for remote employees Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly: 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly analyzing your skills experience and achievements. 📊 It compares your profile to the job's core requirements and past success factors to determine your match score. 🎯 Based on this analysis we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent skills-based and free of bias — focusing solely on your fit for the role. Once the shortlist is completed we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest!

"Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others. Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others. About The Role: You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team. You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry. This team is responsible for interfacing with our customers throughout their lifecycle helping them realize the value of their Kong investment. As a member of the CX team you will act as a champion for our most critical asset our customers. You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successful. In this role you will work alongside the US and LATAM sales teams and will have the opportunity to build a large portfolio of Customers. This is an incredibly exciting and challenging role at the forefront of technology requiring someone with very strong organizational and communication skills. You will not only be building strong relationships with key customers you will be pioneering the approach to managing customers by leveraging self service technology and re-usable assets to maximize the value Kong can provide. Working at Kong presents a unique opportunity to help to modernize enterprise software and learn about how businesses run in the digital age. Above all you’ll be acting as a stellar teammate for the rest of Kong. Please note this is a contract position What You Will Be Doing: Coaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes Defining what ‘good’ looks like in terms of adoption plans post-sales engagement what is recommended and why Working with Sales and Product teams to ensure our customers are getting the most out of the solution Helping innovate our tooling and processes to make you and your team more efficient Working on innovative and cutting edge customer projects Learning our products and technologies taking that knowledge and applying it to real world usage Collaborating with other peers business partners and groups. Representing not only yourself and the rest of your team but all of Kong and other exciting tasks you may identify to grow our company The Successful Candidate Will: Have a builder’s mentality seeking to find solutions to complex problems that will make life better for our customers and Kong Manage a portfolio of commercial customers looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques Have passion and determination about our technology and our customers Be a self starter with strong organizational skills to drive effective customer outcomes Have a good understanding of complex technology environments Have great self awareness and strong communication skills (Portuguese and English are required and Spanish is preferred) Ideally have prior experience of a similar role within SaaS Open Source and/or Infrastructure software companies Have a solid understanding of Cloud Native and the technologies that make it work (Containerization Kubernetes Microservices) as well as have a have a foundational understanding of APIM Finally understands the value of DevOps CI/CD and Cloud Computing IaaS About Kong: Kong Inc. a leading developer of cloud API technologies is on a mission to enable companies around the world to become ""API-first"" and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity build securely and accelerate time to market. For more information about Kong please visit www.konghq.com or follow us on X @thekonginc. About Kong: Kong Inc. a leading developer of cloud API technologies is on a mission to enable companies around the world to become “API-first” and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity build securely and accelerate time to market. For more information about Kong please visit www.konghq.com or follow us on X @thekonginc."

"Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others. About The Role You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team. You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry. This team is responsible for interfacing with our customers throughout their lifecycle helping them realize the value of their Kong investment. As a member of the CX team you will act as a champion for our most critical asset our customers. You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successful. In this role you will work alongside the US and LATAM sales teams and will have the opportunity to build a large portfolio of Customers. This is an incredibly exciting and challenging role at the forefront of technology requiring someone with very strong organizational and communication skills. You will not only be building strong relationships with key customers you will be pioneering the approach to managing customers by leveraging self service technology and re-usable assets to maximize the value Kong can provide. Working at Kong presents a unique opportunity to help to modernize enterprise software and learn about how businesses run in the digital age. Above all you’ll be acting as a stellar teammate for the rest of Kong. What You Will Be Doing Coaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes Defining what ‘good’ looks like in terms of adoption plans post-sales engagement what is recommended and why Working with Sales and Product teams to ensure our customers are getting the most out of the solution Helping innovate our tooling and processes to make you and your team more efficient Working on innovative and cutting edge customer projects Learning our products and technologies taking that knowledge and applying it to real world usage Collaborating with other peers business partners and groups. Representing not only yourself and the rest of your team but all of Kong and other exciting tasks you may identify to grow our company The Successful Candidate Will Have a builder’s mentality seeking to find solutions to complex problems that will make life better for our customers and Kong Manage a portfolio of commercial customers looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques Have passion and determination about our technology and our customers Be a self starter with strong organizational skills to drive effective customer outcomes Have a good understanding of complex technology environments Have great self awareness and strong communication skills Ideally have prior experience of a similar role within SaaS Open Source and/or Infrastructure software companies Have a solid understanding of Cloud Native and the technologies that make it work (Containerization Kubernetes Microservices) as well as have a have a foundational understanding of APIM. Finally understands the value of DevOps CI/CD and Cloud Computing IaaS. About Kong Kong Inc. a leading developer of cloud API technologies is on a mission to enable companies around the world to become ""API-first"" and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity build securely and accelerate time to market. For more information about Kong please visit www.konghq.com or follow us on X @thekonginc."