Position Overview The Sr. Director Digital Unified Communications is a senior strategic leader within the IT Enterprise Services (ITES) organization responsible for the vision strategy and execution of Direct Travel's cloud-based unified communications and digital engagement platform across its global footprint supporting around-the-clock traveler and client servicing as a Travel Management Company. This role leads the consolidation and modernization of Direct Travel's multi-vendor omnichannel ecosystem — voice chat messaging email and digital self-service — spanning platforms such as RingCentral NiCE Zoom Twilio Flex Engage and Cognigy into a unified global platform that serves customers in complex markets including India China Latin America and Asia-Pacific with oversight of the Director of Digital Unified Communications and the Digital Architecture and Development team. … Sign In to View