Key Responsibilities Case Ownership & Resolution Own assigned cases end-to-end from intake through remedy execution and closure. Gather and evaluate the facts of each complaint — product installation service history and documentation — to determine the underlying cause before committing to a remedy. Select the appropriate resolution path based on the facts product terms and warranty coverage applying standard procedure where one exists and building a case-specific plan where one does not. Execute the selected remedy end-to-end product or part replacement repair service dispatch inspection credit or compensation. Work all resolutions within an assigned Level of Authority (LOA). Every Customer Experience Advocate is granted an LOA and is accountable for resolving cases cost-effectively within it resolutions exceeding the assigned LOA … Sign In to View