-Spanish IVR (Interactive Voice Response) testing is a must The SR QA Analyst is responsible for defining and driving the overall quality assurance strategy managing QA teams and ensuring high-quality delivery across all phases of the software lifecycle. This role involves leadership stakeholder coordination process optimization and ensuring adherence to quality standards. Key Responsibilities Define and implement overall QA strategy standards and best practices Lead test planning estimation and execution for SIT UAT and E2E testing Manage and mentor QA team members (manual automation performance) Collaborate with Product Owners Developers Business Stakeholders and Vendors Responsible test case design execution and defect management and retest Drive test automation strategy coverage tracking and ROI Ensure traceability (RTM) between requirements and test cases Facilitate defect triage meetings and prioritize defects Monitor and report quality metrics test progress and risks Ensure compliance with audit governance and documentation standards Identify opportunities for process improvement and defect prevention Manage test environments data readiness and release quality gates Understand requirements user stories and acceptance criteria Design and execute test cases (manual and/or automated) Perform functional regression integration and UAT testing Log track and retest defects with proper documentation Participate in daily stand-ups and QA activities Validate data UI and system behavior Assist in test data preparation and environment validation Ensure traceability between requirements and test cases Support automation execution (if applicable) Collaborate with developers on defect analysis and resolution Required Skills & Qualifications Spanish speaking and writting Strong knowledge of QA methodologies (Agile SAFe) Experience with test management tools (ADO Jira etc.) Hands-on or oversight experience in automation tools (Selenium Tosca UiPath) Strong leadership communication and stakeholder management skills Ability to manage onshore/offshore teams and vendors Experience in large-scale enterprise systems (e.g. SAP/S4HANA) nice to have Pay $55000.00 - $65000.00 per year Experience QA/QC 5 years (Required) Work Location Remote