Client Success Manager

Role Client Success Manager Role Type Full Time Locations preferred - India Phillippines Indonesia SERP Forge is a growth-focused link building and SEO agency helping SaaS companies agencies and brands acquire high-authority backlinks improve search visibility and generate sustainable organic growth. As we continue to scale we're looking for a Client Success Manager who can build strong client relationships ensure exceptional service delivery maximize client retention and identify expansion opportunities. Who you are SERP Forge is looking for a proactive and client-focused Client Success Manager to help our clients achieve their SEO and link-building goals while building long-term relationships that drive retention and growth. As a Client Success Manager you'll serve as the primary point of contact for clients after they become customers. You'll work closely with our SEO outreach content and sales teams to ensure smooth onboarding exceptional communication successful campaign execution and outstanding client experiences. This role is ideal for someone who enjoys building relationships solving problems managing projects and helping clients get maximum value from the services they purchase.

What You'll Do

Onboard new clients and understand their goals requirements and expectations Serve as the primary point of contact for assigned accounts Build strong relationships with clients and key stakeholders Coordinate with internal teams to ensure successful campaign delivery Provide regular updates reports and progress communication Manage feedback approvals revisions and client requests Monitor account health and identify potential risks proactively Improve retention through excellent communication and service Identify upsell and cross-sell opportunities where appropriate Maintain accurate client records and activity history in Pipedrive

What We're Looking For

Excellent written and spoken English Strong relationship-building and communication skills Strong organizational and project management abilities Ability to manage multiple client accounts simultaneously Problem-solving mindset High attention to detail Professional and confident client-facing communication Ability to handle difficult conversations diplomatically

Preferred Experience

2+ years of Client Success Account Management Customer Success or Account Management experience Experience working in an SEO digital marketing SaaS or agency environment Experience managing international clients Experience using CRM platforms such as Pipedrive HubSpot Salesforce or Zoho CRM Experience working with remote teams

Bonus Points

If You Understand SEO Link Building Digital Marketing SaaS Businesses Agency Operations Client Retention Strategies Customer Success Processes Tools You'll Use Pipedrive Slack Google Meet Google Workspace Service Provider Pro

What Success Looks Like

Within your first few months you'll be expected to Manage client communications confidently Successfully onboard clients independently Maintain accurate CRM records Coordinate effectively with internal teams Build strong client relationships Identify opportunities to improve retention and account growth Why Join SERP Forge? Fully remote role Work with international SaaS companies agencies and brands Direct impact on client retention and business growth Opportunity to help shape our client success processes Collaborative and growth-focused environment Long-term career progression opportunities

How to Apply

Please send Your resume A short introduction about yourself Details of your client-facing experience Any experience with SEO digital marketing SaaS or agency services Shortlisted candidates may be asked to complete a client communication assessment or account management exercise. If you're passionate about building client relationships delivering exceptional customer experiences and helping clients succeed we'd love to hear from you.

Benefits

Flexible schedule Leave encashment Paid time off Work from home Application Question(s) Have you worked with US & UK Clients? What is your current CTC? What is your Expected CTC? How many active client accounts have you personally managed at one time? What was the monthly recurring revenue (MRR) portfolio you managed? Rate yourself out of 5 on your communication skills Have you used CRM for your CSM ? Experience Client success Management 2 years (Required) Client facing roles 2 years (Required) International Client handling 2 years (Required)

Work Location

Remote