About the Mission Sociali is a fast-growing B2B SaaS AI agency scaling our client operations systematically. We are seeking a Customer Success Specialist who possesses the technical discipline to manage software implementations and the creative nuance to translate a brand’s digital vision into highimpact execution. This is a comprehensive generalist role for an experienced operator who can run our client onboarding and delivery lifecycles independently. We need a self-sufficient professional who can bring structure to fast-moving workflows solve problems systematically and manage daily account operations without requiring ongoing managerial oversight. Core Responsibilities 1. Autonomous Implementation & Technical Execution End-to-End Onboarding Manage the initial setup sequence for new accounts ensuring all client requirements assets and software linkages are completed seamlessly. Hands-on Troubleshooting Independently manage technical account configurations (e.g. navigating platform workflows manual URL logic verification and configuring Facebook Work Accounts to embed custom booking links). Rapid System Mastery Deep-dive into the platform ecosystem independently. You are expected to master our software workflows within the first two weeks using existing process documentation. 2. Creative Quality & Content Delivery Creative Translation Interpret client briefs precisely and translate them into actionable clear specifications for internal design and content teams. Quality Control Review social media calendars and automated drafts with a strong attention to detail verifying that deliverables are brand-accurate and flawless before client delivery. Brand Research Proactively analyse client industries to discover underutilised content angles and strategic opportunities that drive organic engagement. 3. Account Scoping & Process Optimization Scoping & Pricing Evaluate potential client requirements to build accurate initial project scopes and pricing pitches for management validation. Process Iteration Treat internal workflows and checklists as living documents. You will identify operational bottlenecks and iteratively refine our documentation to maximize efficiency. Organic Expansion Monitor account health metrics to identify natural upsell opportunities within your active client portfolio. Required Professional Traits & Skills High-Agency Execution You are a resourceful problem-solver. When faced with an incomplete process or missing data point your first instinct is to investigate the system logic and find an administrative solution independently. Solution-Oriented Accountability You hold your work to a zero-error standard. If an operational roadblock or technical error occurs you flag it immediately and approach leadership with two viable solutions already mapped out. Proactive Communication You manage dependencies effectively. If a deadline is at risk due to an external delay you highlight the bottleneck in concise bullet points well in advance rather than waiting for an internal review. Aesthetic & Technical Balance You possess the logical capacity needed to handle structured software configurations alongside the creative eye required to judge visual marketing standards. Success in This Role Looks Like (Day 90) You manage day-to-day client operations completely on your own leadership is only looped into high-level strategic escalations. Our client onboarding and account management lifecycles run flawlessly according to schedules and defined checklists. You are independently managing asset collections client inquiries and scoping frameworks with total accuracy. How to Apply Please submit your résumé along with a brief description of one complex operational process you inherited in a past role and how you systematically optimized it to run more efficiently. Pay ₹40000.00 - ₹80000.00 per month Work Location Remote