Remote Airbnb Operations & Administrative Assistant Cleaning Solution Bristol Ltd Location Philippines – Remote / Work From Home Job Type Part-Time Starting Pay $6.00 USD per hour Progression $7.00–$8.00 USD per hour based on performance Schedule UK Business Hours Industry Airbnb / Short-Term Rentals / Cleaning / Hospitality About the Role Cleaning Solution Bristol Ltd is a growing UK cleaning and short-let services company looking for a highly organised proactive and dependable Remote Airbnb Operations & Administrative Assistant based in the Philippines. This is a varied position covering Airbnb operations bookings scheduling client communication staff coordination recruitment administration and social media support. This is not a basic data-entry or general VA position. Our operation moves quickly. Bookings change cleaners may become unavailable clients send requests guest check-ins have deadlines and schedules need to remain accurate. We need someone who can think independently identify what needs doing and take responsibility for seeing tasks through to completion. If you need to be constantly told what to do next this will not be the right position for you. Key ResponsibilitiesAirbnb Bookings & Scheduling You will Add amend and manage cleaning bookings Monitor upcoming Airbnb and short-let changeovers Maintain accurate cleaning schedules Check new bookings have been scheduled correctly Process booking changes and cancellations Identify missing bookings or scheduling conflicts Check staffing and cleaning coverage Prepare and check upcoming schedules Maintain accurate property information and requirements Follow outstanding operational tasks through to completion Cleaning Team Coordination You will Ensure cleaners have the correct schedules and property information Monitor daily cleaning progress Respond to staff questions Follow up delayed or outstanding cleans Help resolve scheduling and staffing issues Check required property photographs have been submitted Identify and report cleaning-quality issues Report maintenance damage linen and stock requirements Follow up outstanding issues rather than simply passing them on Client Communication You will Monitor and respond to client communications Process client requests and booking changes Provide professional operational updates Follow up unanswered conversations Keep clients informed when issues arise Maintain friendly professional written communication Escalate genuine management issues appropriately Excellent written English is essential. Staff & Recruitment Administration You will Review incoming job applications Screen potential candidates Arrange interviews and trial shifts Support new-starter onboarding Maintain staff information and records Monitor staff availability Follow up outstanding documentation Follow up required staff training Social Media & Content Social media will form a secondary part of the position. You will help us maintain consistent content across our business brands. Responsibilities may include Creating and scheduling social media posts Preparing content several days in advance Creating graphics using Canva Editing short-form videos and Reels Writing captions Creating Instagram Facebook and TikTok content Preparing YouTube Shorts Updating Google Business Profile content where required Repurposing existing property and cleaning content Creating before-and-after content Supporting recruitment and promotional campaigns Maintaining a content calendar Monitoring basic engagement and content performance We do not want generic content posted simply to fill a calendar. Content should be professional relevant and appropriate for each brand. Operational responsibilities always take priority over social media during busy periods. What Taking Ownership Means to Us Sending a message does not mean a task is complete. If a cleaner needs to provide something you follow it up. If a booking changes you make sure the schedule is updated. If a client requests something you make sure it is actioned. If something looks incorrect you investigate it. If you make a mistake you take responsibility and correct it. We want someone who thinks “How can I resolve this?” rather than “Who can I pass this to?” Who We're Looking For The successful candidate will be Highly organised Proactive and resourceful Excellent at written and spoken English Detail-focused Confident communicating with UK clients and staff Comfortable making sensible decisions independently Able to prioritise urgent and non-urgent work Comfortable managing multiple tasks simultaneously Reliable and punctual Able to follow systems and processes accurately Comfortable being accountable for their own work Able to work independently from home Comfortable receiving feedback and quality checks Interested in developing into a long-term position This Role Will NOT Suit You If You require constant supervision You regularly need reminders to complete tasks You wait to be told what to do next You struggle when priorities change You regularly overlook small details You leave messages unanswered You leave tasks unfinished without a proper handover You mark tasks complete without checking them You copy and paste responses without understanding the situation You are unreliable with attendance or timekeeping You are only interested in social media and not operations Preferred Experience Previous experience in one or more of the following is highly desirable Airbnb or short-term rentals Property management Hospitality operations Cleaning-company administration Operations administration Workforce scheduling Customer/client communication Recruitment administration Working remotely for UK businesses Social media management Experience using platforms such as Slack WhatsApp Google Workspace Canva spreadsheets scheduling software and property-management systems would be advantageous. Work-From-Home Requirements You must have Your own reliable computer or laptop Stable high-speed internet connection Backup internet access Quiet and professional working environment Reliable electricity/power arrangements Ability to work UK business hours Webcam and headset for meetings where required Pay & Progression Training & Probation $6.00 USD per hour During this period you will learn our systems properties clients processes and operational standards. Operations VA $7.00 USD per hour Available following successful probation once you demonstrate that you can manage your responsibilities accurately and independently. Senior/Proven Operations VA $8.00 USD per hour Available for consistently strong performance excellent accuracy problem-solving and the ability to manage your responsibilities with minimal supervision. Progression is based on demonstrated performance and responsibility not simply length of service. There is genuine opportunity for the right person to grow with the company and take on greater responsibility. Application Process Please do not submit only a generic CV or cover letter. We receive a high number of applications and want to understand how you think before progressing to interview. Please answer ALL of the following questions 1. It is 1100am UK time. Three cleaners have called in sick and four Airbnb properties have guests arriving later today. What would you do first and why? 2. A cleaner tells you a property is complete. You review their photographs and notice poor bed presentation and what appears to be an unfinished bathroom. What would you do? 3. A client asks you to change a booking. You confirm the change to the client but later discover the cleaning schedule was never updated. Who is responsible and what should have happened? 4. You have an unhappy client waiting for a response two booking changes several cleaner messages and routine administrative work. How would you prioritise these? 5. Give us a real example of a time you identified and solved a problem without waiting for your manager to tell you what to do. 6. In your own words what does taking ownership mean when working remotely? 7. Tell us about your previous social media experience and provide links/examples of content you have created or accounts you have managed where possible. 8. Social Media Test Imagine you have been given before-and-after photographs from a professional Airbnb deep clean. Write a short Instagram caption you would use to promote the service. Please also provide Your location in the Philippines Your previous relevant experience Your current availability Confirmation that you can work UK hours Your internet speed Your backup internet arrangements Your computer/laptop specification Your earliest possible start date Applications that do not answer the required questions may not progress to interview. What Happens Next? Shortlisted candidates may be invited to Stage 1 Initial interview Stage 2 Short practical operations and communication assessment Stage 3 Final interview / offer We're looking for someone who gets it dependable switched on and proactive with the potential to become a trusted long-term member of our UK Operations Team. Cleaning Solution Bristol Ltd Pay Php350.00 - Php470.00 per hour Work Location Remote