Job Responsibilities Lead and transform the VIP Customer Service and VIP Relationship Management teams into a proactive sales-driven growth team to operate and transform our retail VIP team (VIP CS & VIP RM) providing strategic guidance to the team optimizing operational processes and developing user retention and acquisition initiatives to drive VIP user growth. Develop and execute VIP acquisition retention reactivation and revenue growth strategies to increase trading volume and client lifetime value. Build sales playbooks SOPs and performance frameworks from 0-1 to drive business results. Train coach and develop VIP CS and VIP RM teams on relationship management consultative selling upselling and cross-selling techniques. Monitor team KPIs including client acquisition retention activation trading volume revenue contribution and customer satisfaction. Collaborate with Product Marketing Trading and Regional teams to identify growth opportunities and enhance the VIP client experience. Job Requirements 5+ years of experience in VIP Management Customer Success Sales Operations Relationship Management or Business Development within the crypto fintech brokerage or financial services industry. Proven track record of building or transforming customer-facing teams into revenue-generating or growth-focused functions. Strong understanding of VIP client lifecycle management customer retention and sales strategy. Experience designing team structures SOPs training programs and performance incentive schemes. Commercially driven with strong leadership stakeholder management and analytical skills. 岗位职责 领导并推动 VIP 客户服务（VIP CS）及 VIP 客户关系管理（VIP RM）团队向主动型、销售驱动的增长型团队转型，同时负责运营并优化零售 VIP 团队，提供战略方向指导，优化运营流程，并制定用户留存及获客增长策略，以推动 VIP 用户增长。 制定并执行 VIP 用户获取、留存、激活及再激活策略，以提升交易量及用户生命周期价值。 从 0-1 搭建销售方法论、SOP 及绩效管理体系，以推动业务结果达成。 对 VIP CS 与 VIP RM 团队进行培训与辅导，包括客户关系管理、顾问式销售、加购及交叉销售能力提升。 监控团队关键绩效指标，包括用户获取、留存、激活、交易量、收入贡献及客户满意度。 与产品、市场、交易及各区域团队紧密协作，挖掘增长机会并提升 VIP 客户整体体验。 岗位要求 5年以上 VIP 管理、客户成功、销售运营、客户关系管理或业务拓展经验，行业背景包括加密货币、金融科技、券商或金融服务领域。 具备将客户服务或客户团队成功转型为收入驱动或增长型团队的经验。 熟悉 VIP 客户生命周期管理、客户留存及销售策略。 有团队架构设计、SOP 制定、培训体系及激励机制设计经验。 具备较强的商业思维、领导能力、跨部门沟通能力及数据分析能力。 Pay From RM18000.00 per month Experience Crypto exchange 2 years (Required) VIP Growth 2 years (Required) Language Chinese (Required) Work Location Remote