Role Purpose The Operations & Offices Manager is responsible for ensuring that BlackStone eIT s people assets compliance and facilities operate reliably and consistently across all company locations. With offices spanning the UAE Saudi Arabia Jordan Egypt and Morocco and a large consultant workforce distributed across multiple countries the role demands strong operational discipline cross-border coordination capability and the ability to lead a geographically dispersed team of varying skill levels. Reporting directly to the Chief Process Officer the successful candidate will be expected to run the Operations function with a high degree of autonomy — resolving day-to-day challenges independently managing upward in a structured and concise manner and maintaining consistently high standards of service to the business and its employees. Key Responsibilities People Operations — Onboarding & Offboarding • Own the end-to-end onboarding process for new joiners across all company geographies ensuring Day 1 readiness in coordination with HR IT and Finance. • Manage the procurement preparation and handover of equipment to new joiners maintaining accurate asset records throughout. • Oversee the full offboarding process including equipment recovery insurance cancellations and all required documentation before a leaver is formally closed. • Manage employee medical insurance enrolment on joining and cancellation on exit liaising directly with insurance providers and country coordinators. Visa Immigration & Compliance • Manage employee visa issuance renewals and cancellations across UAE KSA Jordan and Egypt coordinating with PROs and government authorities. • Maintain a proactive tracking system for all visa permit and commercial registration expiry dates — initiating renewals well ahead of deadlines. • Oversee company commercial licences and registrations across all operating jurisdictions. • Ensure full compliance with regional labour laws in the UAE KSA Jordan Egypt and the US and maintain readiness for audits at all times. Payroll & Finance Operations Support • Review and approve all Operations-originated payroll inputs — expense additions deductions and reimbursements — submitted by country coordinators before they reach the HR payroll cycle. • Ensure country-level payroll and expense submissions are accurate complete and delivered on time each month. • Coordinate with HR Payroll to resolve any Operations-originated variances or exceptions prior to Finance submission. Office & Facilities Management • Supervise country Operations coordinators and support staff across regional offices maintaining consistent operational standards. • Manage office leases facilities utilities maintenance and vendor contracts across all company locations. • Oversee travel accommodation and transportation logistics for employees and consultants being mobilised to client sites or regional offices. • Manage medical insurance programme renewals and provider relationships monitor coverage terms and claims handling. • Monitor administrative and facilities budgets identify cost savings and escalate variances as appropriate. Process Improvement & Reporting • Document standardise and continuously improve operational processes and procedures across all geographies. • Identify gaps manual workarounds and automation opportunities present recommendations to the CPOO with clear rationale. • Support company-wide reporting compliance checks and operational audits as directed. Requirements Team Structure The Operations & Offices Manager directly manages a team of country Operations coordinators and support personnel based in Egypt Jordan UAE and Saudi Arabia. The team is diverse in terms of seniority and skill level — ranging from qualified operations professionals who manage country-level processes independently to operational and administrative support staff who require structured guidance clear task ownership and regular follow-up to deliver consistently. The successful candidate must be comfortable leading a team of mixed capabilities setting appropriate expectations at each level communicating instructions clearly and simply where needed and creating accountability structures that work for both high-autonomy and lower-autonomy team members without compromising overall performance standards. Requirements Qualifications & Experience • Bachelor s degree in Business Administration Operations Management or a related field. • 7–10 years of experience in multi-country operations office management or administrative leadership roles. • Proven track record managing a distributed team across multiple geographies and time zones. • Hands-on experience with visa immigration and government liaison processes in KSA UAE and/or Jordan. • Experience managing medical insurance programmes and vendor contracts. • Demonstrated ability to build and enforce operational procedures in environments with inconsistent or absent process. • Strong working knowledge of regional labour and compliance frameworks across KSA UAE Jordan and Egypt. • Proficiency in MS Office and experience working with ERP or operational management systems. • Flexible to work across multiple time zones and working week structures (Saturday–Wednesday for KSA Monday–Friday for Egypt and Jordan). Skills & Competencies • Operational discipline able to design document and enforce processes and hold a team accountable to them. • Cross-border coordination comfortable managing country-level operations remotely without physical oversight. • Team leadership across skill levels experienced in managing teams that span a wide range of seniority and capability — from qualified coordinators to blue-collar support staff — adapting communication style task assignment and performance management accordingly. • Executive communication structured and concise in managing upward knows what to escalate and when maintains composure under pressure from demanding senior stakeholders. • Service orientation approaches colleagues as internal customers providing efficient professional and friction-free support — particularly important given the wide variety of employee profiles the Operations function serves. • Problem-solving resolves operational blockers independently and escalates only what genuinely requires senior intervention. • Attention to detail rigorous in maintaining records tracking deadlines and ensuring compliance documentation is always current and complete. Preferred (Advantageous) • Prior experience in an IT staffing systems integration managed services or professional services environment. • Experience coordinating payroll inputs across multi-currency multi-country payroll cycles. • Experience managing equipment procurement and asset tracking for a dispersed consultant-heavy workforce. • Very Good English language proficiency (KSA and UAE coordination).