The Customer Success Manager III (CSM III) serves as a strategic advisor to enterprise-level customers. This role is responsible for driving long-term value executive alignment and advocacy across a defined portfolio of high-impact accounts. The CSM III leads cross-functional collaboration and supports the Customer Success team through mentorship and subject matter expertise. Key Responsibilities Serve as strategic lead for and own enterprise customer relationships. Develop and execute tailored customer success strategies. Facilitate EBRs with senior/executive stakeholders highlighting value and ROI. Partner across Sales Product Clinical and Support to align execution. Act as an escalation point for complex or urgent issues. Cultivate executive relationships and strategic alignment. Coach and mentor CSM peers to support team-wide excellence. Monitor and influence metrics such … Sign In to View