About UJV Who Are We? Planning and managing a 5-star vacation from scratch requires expertise cleverness and a genuine passion for detail. That's what UJV is all about. UJV is a service-driven team of experts that work behind the scenes engineering luxury travel experiences for advisors globally so they can grow their business and fully satisfy their exclusive clients. We are the luxury travel advisor’s right hand. How? UJV is a team of travel experts that advises and supports luxury travel advisors worldwide. We work behind the scenes as allies of top luxury travel advisors to offer a 5 Star experience for their clients.
travel advisors the knowledge and tools needed to grow their business and better serve their exclusive clients.
an experience-centered service based on passion expertise integrity and attention to detail. We are willing to do the hard work in order to see our clients shine. Role Mission At Ultimate Jet Vacations technology is at the center of everything we do. From our Reservations and Concierge teams to Sales and Operations every department relies on reliable systems to deliver an exceptional experience to our clients. We're looking for a Helpdesk Technician who will serve as the first line of technical support for our internal teams ensuring our systems tools and technology operate seamlessly every day. This role goes beyond resolving tickets. You'll troubleshoot technical issues partner closely with Product and Engineering improve internal documentation and proactively identify opportunities to enhance the employee experience. Whether supporting our CRM internal platforms or office technology you'll play a key role in keeping the business productive and running efficiently.
Technical Support Serve as the primary point of contact for internal technical support requests across Reservations Concierge Sales Marketing and Operations. Troubleshoot issues related to AdminCRM TA Portal Front Zoom Microsoft 365 hardware and other internal systems. Manage support tickets from initial response through resolution while maintaining excellent communication with internal stakeholders. Prioritize requests based on urgency and business impact to ensure minimal disruption to daily operations. Systems Administration Support user account creation permissions and system access across company platforms. Assist with software configuration updates and troubleshooting. Maintain system documentation and ensure internal knowledge remains accurate and up to date. Partner with IT vendors when additional support or escalation is required. Product & Engineering Collaboration Work closely with Product and Engineering teams to investigate system issues and identify root causes. Create clear and detailed bug reports including reproduction steps supporting documentation and user impact. Test fixes and enhancements before deployment when needed. Help identify recurring issues and recommend long-term improvements.
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