Customer Success ManagerRemote - United States About the Role The Customer Success Manager (CSM) ensures that customers see value throughout their entire Blackboard journey. With a focus on success and retention the CSM engages with customers to understand their goals and to create and execute plans that achieve partnership objectives meeting the business needs of customers and Blackboard. This CSM role works primarily with personas using Blackboard LMS and as such requires specialized knowledge of the solution B2B and government engagement and relevant personas. This individual is accountable for the strategic coordination of cross-functional teams and resources to ensure the customer receives appropriate support resources and services. The CSM also assists account team members in identifying expansion (sales and services) … Sign In to View