WHAT YOU’LL BE FOCUSING ON Own and continuously improve payment performance for two B2C subscription products. Work on first payment approval rate rebill success rate payment recovery refunds chargebacks and payment-related conversion. Analyze payment data by GEO payment method PSP MID card type issuer/BIN user segment funnel and product flow. Identify payment bottlenecks and propose hypotheses to improve approval/rebill rates and reduce payment losses. Work with PSPs MIDs payment routing cascading and retry/dunning logic together with Billing and Engineering teams. Participate in experiments with US/EU legal entity routing payment setup and different payment flows. Collaborate with product teams on checkout paywall upsell upgrade and rebill-related experiments. Work with Billing Operations and Support to reduce unnecessary refunds/chargebacks and improve the user payment experience. Prepare clear requirements for engineering teams and coordinate payment-related implementation. Monitor payment provider performance and flag issues risks or opportunities. Work closely with Product managers Billing team Analytics Engineering Support Legal and PSP/provider teams. Build and maintain a practical roadmap of billing/payment improvements based on metrics and business impact. YOU ARE OUR IDEAL CANDIDATE IF YOU 2+ years of experience in billing payments payment operations PSP management and payment infrastructure in digital products. Experience working with B2C products preferably in the US / EU / international markets. Hands-on experience with subscription products first payments rebills retries dunning payment recovery refunds and/or chargebacks. Understanding of PSPs MIDs payment routing cascading decline reasons approval rate rebill rate refund/chargeback impact. Ability to analyze payment data find bottlenecks formulate hypotheses and measure the impact of changes. Experience working with product engineering billing operations support analytics and/or PSP/provider teams. Ability to translate payment/business problems into clear tasks for developers or external providers. High ownership curiosity and willingness to work beyond a narrow “supporting function”. Interest in growing toward product ownership experiments metrics user flows checkout/paywall subscription lifecycle. Timely and proactive communication transparency and structured thinking. STRONG TEAM AND GROWTH ENVIRONMENT WORK ALONGSIDE EXPERIENCED AND MOTIVATED PROFESSIONALS. THIS ENABLES RAPID PROFESSIONAL GROWTH AND HIGH PERFORMANCE. REMOTE WORK & FLEXIBLE SCHEDULE YOU CAN START YOUR WORKDAY ANYTIME BETWEEN 800 AM AND 1100 AM (KYIV TIME) AND FINISH BETWEEN 500 PM AND 800 PM CONSIDERING TEAM COLLABORATION HOURS. YOU’RE ALSO WELCOME TO VISIT OUR OFFICE IN KYIV OR COWORKING SPACES IN LVIV AND WARSAW. TIME TO RECHARGE 28 WORKING DAYS OF PAID VACATION PER YEAR 30 SICK LEAVE DAYS AND ALL PUBLIC HOLIDAYS OBSERVED. YOU CAN ALSO ARRANGE A WORKDAY TRANSFER — SWAPPING A WORKING DAY WITH A DAY OFF AND VICE VERSA. HEALTH & WELL-BEING SUPPORT FOR THE TEAM IN UKRAINE — MEDICAL INSURANCE COMPENSATION FOR SPORTS ACTIVITIES BOOKS AND THERAPY SESSIONS. WE CARE ABOUT PHYSICAL AND MENTAL WELL-BEING BECAUSE WE PLAY THE LONG GAME. LEARNING & DEVELOPMENT COMPENSATION FOR COURSES AND CONFERENCES LEADERSHIP TRAINING INTERNAL LECTURES ENGLISH LESSONS AND SPEAKING CLUBS. TEAM TIME QUARTERLY ONLINE OR OFFLINE TEAM-BUILDING EVENTS. WE KNOW HOW TO NOT ONLY WORK TOGETHER BUT ALSO CONNECT BEYOND DAILY TASKS. SOCIAL IMPACT THE UKRAINIAN VICTORY SUPPORT PROGRAM AND OTHER CHARITABLE INITIATIVES AIMED AT SUPPORTING UKRAINE.