Job Summary The Consumer Experience Program Lead is responsible for execution for the strategy governance delivery and performance of Consumer Experience programs. This position recommends program direction integrates work across business and technical functions and ensures that regulatory requirements consumer insights operational initiatives and performance-improvement activities are translated into a coordinated enterprise program. Bodies of work may span qualitative and quantitative efforts inclusive of but not limited to surveys focus groups and Consumer Advisory Councils. Essential Functions Drive a culture of member-centric thinking by ensuring the voice of the consumer is integrated into strategy multiyear roadmaps program development and experience improvement initiatives across the organization. Serve as subject-matter expert for Consumer Experience initiatives methodologies performance drivers study design and administration … Sign In to View