Infrastructure Engineer

Electrosoft Services LLC is an award-winning company that provides comprehensive technology-based solutions and services to federal customers. While cybersecurity is our specialty we also focus on ICAM Zero Trust digital engineering and transformation and enterprise AI and intelligent automation. We always seek to delight our customers so we retain highly qualified employees and offer them meaningful work growth opportunities and work-life balance. What sets us apart from all other contractors is the sense of teamwork our employees feel – and the knowledge that outstanding effort is recognized and rewarded. The camaraderie we share emanates from Lunch & Learn sessions where we explore new ideas together fun group activities ranging from escape rooms to miniature golf and much much more. If we’ve described you and your dream workplace please apply and share in the many benefits and opportunities we offer. Infrastructure Engineer - Field Systems Support - (PIPELINE)

Position Summary

The Infrastructure Field Systems Support Engineer provides hands-on technical support for HHS Office of Information Security systems located at remote and field sites. This role supports security tools supporting infrastructure client computer systems servers workstations switches KVM/console devices APC/rack management devices and related network/security equipment. The engineer is responsible for inventory installation replacement troubleshooting upgrades preventative maintenance ticket response field dispatch system documentation and coordination with STIM technical teams federal stakeholders OPDIV points of contact and logistics/inventory staff. The role requires strong field support experience network troubleshooting capability disciplined documentation and the ability to operate in a federal cybersecurity environment.

Responsibilities and Duties

Field Systems Support Provide on-site hands-on support for systems and devices at remote OPDIV HC3 TICAP data center and Cybersecurity Operations locations. Support inventory installation replacement troubleshooting upgrade and maintenance of field systems and supporting infrastructure. Install configure test operate and maintain servers workstations switches KVM/console devices APC rack management devices data center rack equipment and other field infrastructure components. Diagnose and resolve system errors hardware failures client connectivity issues network performance issues VPN problems LAN/WAN connectivity issues and other field-related IT/network problems. Escalate complex technical issues to senior STIM infrastructure network security tools or engineering teams when appropriate. Ticket Response and Dispatch Acknowledge assigned tickets within 30 minutes while on duty and not in transit. Maintain readiness for emergency dispatch or urgent field support situations. Dispatch to Washington DC Metro area sites within one hour of notification while on duty when required. Provide scheduled annual or ad hoc support for locations such as Albuquerque NM and Shelbyville KY as directed. Provide clear status updates repair timelines and escalation information to STIM federal staff contract staff and OPDIV points of contact. Installation Maintenance and Upgrades Conduct system upgrades software/firmware updates patching preventative maintenance and lifecycle refresh activities. Support installation and configuration of networking security and server equipment within OPDIV enclaves. Ensure installations and configurations comply with STIM requirements Government standards organizational SOPs NIST guidance CIS controls and DISA STIG requirements where applicable. Asset Inventory and Site Coordination Update asset and inventory logs for field systems and components in coordination with logistics and inventory personnel. Ensure field support tools replacement parts software and equipment are properly inventoried tracked maintained and available for field operations. Maintain and update current site point-of-contact lists access procedures and site-specific support instructions. Coordinate directly with HHS OPDIV designated points of contact to understand local technical requirements limitations access procedures and operational constraints. Documentation and Customer Support Maintain detailed documentation for system designs configurations field procedures troubleshooting steps site access requirements maintenance actions and service records. Develop and update field support SOPs system diagrams rack/equipment information and configuration documentation as required. Provide effective customer communication and explain technical issues clearly to both technical and non-technical stakeholders. Deliver basic user training on installed systems new features or field support procedures when requested. Basic

Qualifications

Bachelor’s degree in information systems ComSci/CIS/InfoSec/IT or related discipline. Minimum of 8+ years of IT field support infrastructure support network support or systems administration experience or an equivalent combination of education certifications and demonstrated technical experience. Hands-on experience supporting network infrastructure including firewalls routers switches LAN WAN VPN wireless networks and field/site connectivity. Experience installing configuring maintaining and troubleshooting servers workstations switches rack management devices client systems and peripheral infrastructure. Experience supporting remote sites data centers government facilities or distributed enterprise environments. Ability to diagnose and resolve hardware failures system errors performance issues LAN/WAN connectivity problems VPN issues and throughput/performance problems. Ability to participate in a 24/7/365 on-call rotation. Strong documentation customer service communication and problem-solving skills. Ability to work independently in the field while coordinating with remote engineering network security logistics and federal stakeholder teams.

Preferred Certifications

CompTIA A+ CompTIA Network+ CompTIA Security+ Cisco CCNA or equivalent networking certification Microsoft VMware Linux data center or security-related certifications ITIL Foundation Electrosoft is an Equal Opportunity Employer/Veterans/Disabled