Summary Job Title People Operations (HR) Administrator Job Status Full-time Location (Hybrid) Required 1-3 days/week in our Canton OH office. No relocation is provided. Compensation Hourly (Non-Exempt) Position Type Direct Hire note this is not a contract role Pay Range $26.00 - $29.00 based on experience Core Hours 900 am – 500 pm EST Monday through Friday. We’re hiring a People Operations Administrator to serve as the operational backbone of our benefits and leave programs. This is a hands-on role for someone who has 2+ years of professional HR experience thrives in the details and gets genuine satisfaction from building cleaner processes and helping employees navigate complex situations with clarity and care. You’ll be the go-to resource for benefits questions leave of absence administration and day-to-day HR coordination. You pick up systems quickly bring a process-improvement mindset to everything you touch and are comfortable operating in a fast-moving tech-forward environment. This is not an entry-level or administrative-only role — we need someone with real hands-on HR experience who is ready to own their workload and grow into more responsibility over time. Let us introduce ourselves… We’re a team of driven conscientious individuals with a clear mission to make accounting and payroll fast simple and affordable for millions of American businesses and their accountants. It’s not enough to have a “good job”. It takes connection culture encouragement growth opportunities challenges communication and so much more to create an environment where people and ideas flourish. We are Patriot Software a hybrid company with 175+ employees across the United States and a co-working space in Canton Ohio. Our search for a new team member always starts by seeking a quality individual who desires to live by our core values 1. Be Customer Obsessed – Be Customer Obsessed 2. Lead With Speed – Lead With Speed 3. Don’t Cut Corners – Don’t Cut Corners 4. Create a Better Us – Create a Better Us 5. Follow The Golden Rule – Follow The Golden Rule 6. Grow Be a Leader – Grow Be a Leader Interested in learning more? Great! Read on to see if your skills are a match too. What You’ll Be Doing Benefits & Leave Administration 55–65% Own day-to-day benefits administration enrollments qualifying life events billing reconciliation and employee questions Serve as the primary point of contact for employees navigating leave of absence (FMLA ADA accommodations parental leave disability state-specific leaves) Maintain compliant accurate leave documentation and ensure timely communication with employees and managers throughout the leave lifecycle Manage workers’ compensation and unemployment claims with timeliness and care Own ACA tracking and compliance reporting Support open enrollment communications system setup carrier coordination and employee support Identify opportunities to improve benefits and leave processes — document what you find and bring solutions People Ops & Onboarding Support 25–35% Own onboarding logistics for new hires paperwork I-9 completion benefits enrollment and HRIS setup Maintain accurate audit-ready electronic personnel files Support offboarding and separation documentation Keep HRIS data current and flag data discrepancies proactively Assist with recruiting coordination as needed scheduling candidate communication ATS updates General People Ops Support 10–15% Support compliance with federal state and local employment laws across our multi-state U.S. footprint Assist with annual compliance activities required notices and policy updates Help draft and maintain HR process documentation and SOPs Support People Ops projects tied to employee experience engagement and process improvement Please note this is a sample of what you’ll be doing. This job requires you to be able to adapt to change quickly in order to deliver an exceptional employee experience. Your duties responsibilities and activities may change at any time with or without notice. What You’ll Need Direct Hire Hybrid role. This position is not eligible for relocation benefits and applicants must be willing to work in the Canton OH headquarters 1–2 days per week 2+ years of hands-on HR experience with direct ownership of benefits administration and leave of absence (FMLA ADA parental leave disability) Working knowledge of federal leave and benefits law FMLA ADA ACA ERISA — and a drive to stay current A genuine process-improvement mindset — you notice inefficiencies document them and propose fixes Tech-savvy you learn new platforms quickly and are comfortable working across HRIS benefits portals and productivity tools. Specific platforms matter less than your ability to ramp fast Strong written and verbal communication clear direct and empathetic when navigating sensitive employee situations High attention to detail and a commitment to accurate recordkeeping and compliance Ability to manage multiple priorities and deadlines without dropping the ball High School Diploma or GED required 2- or 4-year degree in HR Business or related field preferred or equivalent demonstrated experience Consistent reliable high-speed internet access Dedicated quiet workspace free from distractions Nice to Have HR certification PHR aPHR SHRM-CP Life Accident & Health Insurance License Experience with Greenhouse ATS or Patriot Software Payroll & Accounting Familiarity with applying AI and automation tools to streamline HR workflows Experience supporting employees in a multi-state U.S. organization including state-specific leave requirements Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Location & Commitments Direct Hire Hybrid role. This position is not eligible for relocation benefits and applicants must be willing to work in the Canton OH headquarters 1–2 days per week. This position is open to all candidates who legally reside and are eligible to work in the United States. This position is currently not open to applicants in the following locations Alaska California Hawaii Washington D.C. Working hours are established by each team and department based on business needs. For this role core working hours are typically between 900am – 500pm EST Monday through Friday. Due to the nature of our businesses we have busy seasons and “right-nows” that occasionally require working outside of core hours. Patriot is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race color gender national origin age religion creed disability or sex. More Reasons to Love Patriot We pride ourselves on our company culture and value our employees’ hard work. Aside from the freedom to introduce new ideas or technologies here are some of the awesome benefits our full-time employees enjoy Paid time off and paid holidays Medical dental and vision insurance Section 125 HSA and FSA accounts Benefits starting 1st of the month after hire Company-paid life short-term and long-term disability insurance 401(k) with company match Up-to-date hardware and equipment provided Flexible scheduling and opportunities for advancement Engaging and collaborative company culture Education reimbursement Are you ready to take the next step in your career?